23226 comments found.
Hi,
I have an issue with the main product image is not showing, however, the zoom image is working fine. I sent you 2 messages via your profile with my website url and wp credentials.
Please advise,
Thank you
Hi, I regenerated default css files in Theme Options > Skin > Compile Default CSS. Please check after refresh web browser cache. Regards.
Hi,
Yes the image is working now, thank you so much for your great support 
Kind regards,
My employer bought this theme and give it to me. When I import Dummy data I am not able to get the full pages in main menu. Like grid portfolio is missing and grid blog is missing. And we only needed these pages. Will you please help me with this?
Please contact us through purchased account.
ok I will ask him to contact your support
Hello,
Can you please help me:with:
1)Your theme (Porto) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. You can see which files are affected from the system status page. If in doubt, check with the author of the theme.
2) my image full screen slider (version 3) is too big but it is:1496×740 wich is please the exact size ?
3)Version 3 How to put credit cards into the rigth side instead in the center ?
4) How to get a classical header and not transparency(version 3)
All the best,
Hi, I sent you email. Regards.
Hello,
Can you please help me to resolve it:
Your theme (Porto) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. You can see which files are affected from the system status page. If in doubt, check with the author of the theme.
Please update porto theme. Latest version is compatible with woo 2.5.2
Great product so far. Right now I in the final stages of development and optimizing for SEO. One problem that I see is that the mobile menu attaches itself to the very bottom of every page. This means duplicate links are appearing for every single page. I do not want to disable the mobile menu, instead, I would like the mobile menu links not show up to search engine crawlers. Is there anyway to get the mobile menu for appearing a the bottom of every page? how do I non follow this menu?
Any help would be greatly appreciated.
$attributes .= ' rel="nofollow"';
We will consider your suggestion and fix in next release.
Thanks!
Thanks for the response on this. I have for a couple days now been researching how to update these .php files.
I installed the client through a wpengine install. I cannot find the directory path for the inc/menu/menu.php within the wordpress editor. Dashboard>Appearance>Editor.
I never installed the theme through the manual install process. I simply uploaded the zipped theme files into the theme dashboard.
Where do I need to go to insert this code you provided to no follow the mobile menu links?
I very much appreciate the help and thank you for going above and beyond.
We are going to add this feature in next release. Will be approve today or tomorrow. Could you update theme after approve? Regards.
Great. Good to hear, I will update theme after the newest release
I see the theme updated. i just downloaded the new theme and the hidden mobile menu links are still showing. I have been browsing the theme options and I do not see a spot to no follow the mobile menu links. Can you advise how the update addresses this issue. Thanks
Also, after updating the theme – all feature images I had set on site are not showing up post update. Featured images from posts, members, etc are not showing up. I checked the posts and the members pages and the featured images are still set.
I added rel=”nofollow” in mobile links in latest version. Please send me your site url and screenshot. Please check after regenerate default css files in Theme Options > Skin > Compile Default CSS.
ok, I regenerated default css and the mobile links still appear. at the bottom of the page. Can you reply to my support ticket via personal email and I can get you screenshots. Also, after regenerating the default CSS the master slider will not load on desktop now.
I couldn’t see the mobile menu at the bottom of the page.
Hello. Where can I manually edit the link to the header logo?
Hi, Could you customize porto_logo() function in inc/functions/layout.php?
Hello. Where can I manually edit the link to the header logo?
Please go to and edit the wpcontent/themes/porto/inc/functions/layout.php and set the URL for logo.
Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
I have a problem with import data dummy…
Hello, I’ve tried using both methods. With the alternative method “Unpacking archive …” it stays for more than an hour and does not end. With the traditional method terminates the process, but has done nothing.
When I go to look at the plugin directory all-in-one-wp-migration, I see that it has created a in storage directory a ” a23a6zbi1d3d “directory where there are files:
database.sql 4083396 package.json 222
I reset my wordpress and have applied security after importation. All right
Please send me wp admin and ftp accounts through support page after install fresh wp and activate porto theme. Regards.
All is right. I was a directory security problem.
Running Porto 1.5.1 on a few sites and having an issue where we are not able to type in the content box using the default editor. Switching to a default WP theme resolves the issue so we feel something might be going on relative to the theme. Any ideas?
Also, I just noticed that this isn’t Spyropress but a new company. If you we were to purchase your version of the theme would that possibly resolve the issue? Any major differences between the Spyropress version and yours?
Hi, We developed new wp theme from porto html template so It’s not same from spyropress. You should configure again the site from new porto theme.
Thanks. Is there any way other than manually to transfer the page content from the Spyropress builder to your builder?
Unfortunately, its not possible as Spyropress builder and Visual composer are completely different.
I have two questions: 1. is it possible to somehow import dummy content and only one demo page (home 11 for example?)
2. Why is my content moved left instead of centered? I tried everything to make it center but it keeps on left side. (call to action row and row with counters as you can see on www.solarenergy-miro.com)
Hi, 1. You should import dummy content only one and select demo in Theme Options > Import Demo > Select Demo. 2. When edit the row shortcode, please configure text align in porto options. I couldn’t see the site.
It’s ok with dummy, but please check my site now, and look at the bottom row (blue and red column with white squares in it) No matter what I do, i can’t center them!!!
When edit the latest row, please disable Full height row? and Equal height params.
That’s not helping, I disabled equal height and full height parameters, and set porto options text align center but nothing is helping, I am fighting this issue for two days already …
Please send me wp admin and ftp accounts through support page. Let me check.
Hello.. Found a possible issue with the “Read More Button Label” in catalog mode settings. I can not change the “Read more” text, and i can not get it translated with WPML.
The button appear in the quick view popup which is great because i am using WooCommerce Bookings and had no button before other than a custom function. But why does it appear in single product page?
Brgds Rune
Please send me a testing url. If you want to translate in wpml, you should translate in WPML String Translation.
Yes, i have the entire site translated using wpml stringtranslation, but this sting does not appear in stringtranslation and i can not change the “Read more” text in theme options settings. http://www.verktoysentralen.com
Hi, You should translate “catalog-readmore-label” in admin_porto_settings text domain in WPML > String Translation. After translate, you should check the completed translation.
Yes it appeared in string translation after deactivated/reactivated theme.. What about the button that also appear in single product? Tried the 2 settings “Product and product archive” and “Product” only but no difference.
Please send me wp admin and ftp accounts through support page. Let me check.
I purchased one more license today. Written a new new support ticket as after new 2.8.1 update Owl Carousel is not working and breaks site layout. I wrote this request 12 Hours ago, still waiting for a reply.
Please check after regenerate default css files in Theme Options > Skin > Compile Default CSS. You should check after refresh web browser cache.
Please compare the files in porto-child folder with the parent folder.
before buying I want to ask a question about shop. is it possible to change the thumbnail and featured image size of products?
Hi, You can configure the image sizes in Woocommerce settings.
Feature request. A handy feature would the ability to duplicate blocks. I have about 10 blocks to create which are all pretty much the same with slight differences., a real time saver it would be. AWESOME THEME .. by they way ..
Hi, I don’t have a solution. Wordpress don’t have this feature.
When creating a custom heading If you select a link url then decided to change it there seems to be no way to remove the link, if you actually remove the url the heading still thinks it is linked and returns to ”#” Version: 2.7.4.1
<a href="http://link_url">Link</a>
Can’t update Plugin WPBakery Visual Composer to 4.10 with porto 2.8.1
Thanks in advance.
Thanks for using Porto.
You can not activate the plugin with the license key from Porto wordpress, should use only embedded version.
Yes i know, i would like update with embedded version. How?
Its not possible, should wait for next theme release.
hi dear, i can not update plugins … plz help me
Please deactivate and delete in Plugins. Please install and activate again in Appearance > Install Plugins.
I am checking this theme for two days already. Mostly likely going to buy it, however I am testing if it fits my needs. There is one thing that really annoys me about the visual composer. No matter how hard I try, i cannot remove space between two rows. In this case between slider and row … What seems to be a problem? (test site: test.solarenergy-miro.com)
Hi, When edit the text block shortcode, please add the following extra class: m-b-none Please contact us through purchased account.
hey,
the mobile filter on mobile very problematic in rtl mode.
also, is there a way to made this 2 products on line in mobile? https://hamozeg.co.il/%D7%9E%D7%A9%D7%9C%D7%95%D7%97-%D7%9E%D7%A0%D7%95%D7%AA-%D7%9C%D7%A4%D7%95%D7%A8%D7%99%D7%9D-%D7%9B%D7%A9%D7%A8-%D7%9C%D7%9E%D7%94%D7%93%D7%A8%D7%99%D7%9F/Hi, 1. I checked the mobile filter. Please send me a screenshot. 2. I think you fixed to made 2 products in mobile. Regards.
Sorry how can I remove the currency language in the header I have set to ’ no’ in theme options/ view currency switcher. Please see images here: Frontend: http://prntscr.com/a7etgr
Backend: http://prntscr.com/a7ettq
Many thanks
Hi, Please delete View Switcher, Currency Switcher menus in Appearance > Menus. Please edit Top Navigation menu in Appearance > Menus.
Thanks for the support!
(Tr_tr.po / .mo) Turkish translation you do it?
No, we do not have.
Will not?
We will consider it for future update.
Thank You!
