Hi,

Are you using any third party plugins for instagram?

Thanks!

no just what I posted above

Hello again,

As we could see you are using third party plugin Instagram feeds. We could take a closer look, if you write on our support forum at https://mikado.ticksy.com/ and include your site URL with wp-admin access, but we cannot guarantee help, since it is not part of our theme. Better idea is to contact author of that plugin to check this for you.

MIkado

What is the instagram plugin that is compatible with the theme. in the demo?

This is Mikado Instagram widget. When it comes to third party widgets, we can’t tell you which one is compatible since we didn’t test them with our theme. We can only guarantee for ours.

ok Thank you.

You’re welcome!

Why is the mikado instagram not in the theme download? Where can I get it?

Also how do I increase the logo height area, the logo need to be larger- not working for me.

Hi,

You can put this code into Mikado Options > General > Custom CSS

.mkd_logo a{
    height: 80px!important;
}

Just set the height you like.

Mikado

Why is the mikado instagram not in the theme download? Where can I get it?

also in the last update the main slider pic is not HUGE? What happened? http://lux-catering.net

Hi,

This theme doesn’t have Instagram plugin, it is under Mikado Core plugin.

When it comes to problems with building content, please open support ticket at https://mikado.ticksy.com/ and our support agents will assist you on that problem.

Mikado

Hello trying to add a video to the homepage of my site. I am not sure which now I should buy – size wise for the site requirements. I believe it is the web version. Can you please verify for me. Thank you.

https://www.shutterstock.com/video/clip-2654135-stock-footage-pile-of-sugar-on-black-background-shooting-with-high-speed-camera-phantom-flex.html?src=search/v0fPtjadxXMkoDeWcpnXTA:1:6/3p

Hi,

It depends where you want to put it and how big you want it to appear. Try to measure the size of the box where you plan to put the video approximately, and then you will know which one to buy.

Mikado

it would be the homepage banner area.

Then the smallest one would probably fit. But again, you will have to measure.

The video will be full page with. What are the specifications of videos you have used on the theme so that I can replicate and not slow the site down. size and mb – maybe even a tutorial?

You have one video on your homepage of city traffic. How has that added and the specs please.

http://preview.themeforest.net/item/hornet-an-urban-multipurpose-theme/full_screen_preview/12971257?_ga=1.177093409.50501821.1447185605

Thank you.

We bought our videos on Videohive, and you will need webm, mp4 and ogv format. The resolution is 720p. So this is standard HD video format.

Still have issues uploading a video – reformatted the videos. I have referenced the tutorial on the download. Do you have another video demo tutorial. I have sent in a message a few days ago with my log in data. Maybe someone can assist?

Hi,

There is a way to add a video to your pages with video player. It will take just video link, you do not need to upload it to server https://www.screencast.com/t/ZhFY1i2xNio You can try uploading your video to Vimeo it is easiest way if you have trouble with server upload.

Mikado

I need the video auto playing like yours are on the homepage. So vimeo would not be an option correct? like this: http://preview.themeforest.net/item/hornet-an-urban-multipurpose-theme/full_screen_preview/12971257?_ga=1.177093409.50501821.1447185605

Yes, this video is embedded in slider. If you have problems with that, please open support ticket at https://mikado.ticksy.com and our support agents will assist you on that problem. Also provide wp-admin credentials and page where you have that slider embedded.

I have already sent an email with the credentials for windanseatrading. Can you please look for it, as my support has ended.

Hi,

Please tell us what is the address you’ve been writing to and also what is your email address or mail subject. Thanks!

Mikado

Yes of course. I’m sending it thru your page: https://themeforest.net/user/mikado-themes email: info@brasil-sandiego.com

Thank you very much!

Unfortunately, we haven’t been able to locate that email, not even in SPAM. Can you resend it please?

Thanks!

ok I have sent it again. from info@brasil-sandiego.com Please look for it.

Thank you.

Hi,

Your email was answered by our team.

Thanks!

can you please double check the response email as I did not get it. Spam has been checked as well.

Hi,

We’ve just received a response that says that email couldn’t be sent to your address. We’ve tried multiple times but the mail couldn’t be sent. You can try sending email here support@mikado-themes.com

Mikado

I have sent it – title “Windanseatrading” Thank you.

Hi,

Unfortunately, the mail service by Microsoft was down for like 24 hours so we probably didn’t receive anything. Anyway, we can answer the question here. Mikado Slider autoplays videos by default, the only thing you have to do is to add all video formats https://www.screencast.com/t/MDMgXjUzBh5 this way it should work fine, this is how it was set by us.

Mikado

ok thank you for the screen shot, it is still not working. I am resending to the support.

Hi,

1. Yoast SEO plugin should work correctly with our theme. Please open support ticket at https://mikado.ticksy.com/ and describe problem briefly, so our support agents can take a look whether the problem is related to theme, plugin, or something else.

2. To fix side area opener color put this code into Mikado Settings > General > Custom CSS field

header.dark:not(.sticky) .side_menu_button > a {
    color: #000 !important;
}

3. It shouldn’t appear on mobile devices at all, because side area is sort of help menu for Desktop devices.

Mikado

Hi,

Regarding Yoast I will raise an support ticket.

Regarding my 3rd point, I think I need to be more specific what I need. I mean to say on the mobile version of the home page the side navigation icon is showing up correctly in white color, check here: http://imgur.com/a/whuLk

But on the mobile version of the blog pages the side navigation icon is showing up in black color, which needs to be white because on mobiles my header background color is black. check here: http://imgur.com/a/lzzrX

How can I do that? Please help?

Thanks,

I tried to use the support but it shows the support is expired. How can I contact now?

Below is my issue regarding Yoast SEO plugin.

I am facing an issues with yoast plugin. After installing Yoast SEO plugin the website menu is acting weird. When I am on the Blog page and when I try to click on any navigation buttons such as Home or any other menu items it does not load anything. Can you try activating the Yoast plugin and try what I said? Currently I have deactivated the plugin.

Hi,

When you buy our theme you get 6 months of free support included. When that period has expired, you can renew your support and you’ve renewed the service for another 6 months.

When it comes to Yoast, it works fine with our theme. What may cause potential issue is something that ou support team should review. I suggest you to contact product manufacturer before renewing support, because problem might be on their side.

For every further potential theme issues, please renew your support license.

Mikado

Leave Yoast, I will use some other plugin and try it. If I still have problem with it then I might consider renew it.

Are you able to help me with my another query that I already mentioned above?

Regarding my 3rd point, I think I need to be more specific what I need. I mean to say on the mobile version of the home page the side navigation icon is showing up correctly in white color, check here: http://imgur.com/a/whuLk

But on the mobile version of the blog pages the side navigation icon is showing up in black color, which needs to be white because on mobiles my header background color is black. check here: http://imgur.com/a/lzzrX

How can I do that?

Hi,

To solve side area opener color issue use this color instead the old one we sent you.

@media all and (min-width:1000px){   
    header.dark:not(.sticky) .side_menu_button > a {
        color: #000 !important;
    }
}
@media all and (max-width:1000px){   
    header.dark:not(.sticky) .side_menu_button > a {
        color: #fff !important;
    }
}

Mikado

thanks it is fixed now

You’re welcome!

Hi,

I am trying to add Instagram widget on the website and once I get logged in it shows me an below error:

{“code”: 403, “error_type”: “OAuthForbiddenException”, “error_message”: “You are not a sandbox user of this client”}

How to fix this?

Thanks,

Hi,

Your theme is outdated, please update your theme. If you still have issues, please open support ticket at https://mikado.ticksy.com/ and our support agents will help you on that.

Mikado

How do I update the theme? If I re upload the theme files will that effect the settings?

Hi,

You can find instructions for update at our theme documentation.

http://demo.mikado-themes.com/hornet-documentation/#getting_started_updating_hornet

If you have any issues with update, please open support ticket at https://mikado.ticksy.com/ and our support agents will help you.

Mikado

I have updated the theme to latest version 1.4 still I am getting same error.

“code”: 403, “error_type”: “OAuthForbiddenException”, “error_message”: “You are not a sandbox user of this client”}

What is causing this issue? My support expired so I am not able to contact you using support link. I think you can help me without extending support, as I am only facing this issue.

Hi,

Please send us your wp-admin credentials at support@mikado-themes.com and explain the problem, so we can check that out.

Mikado

Thanks I have just emailed you….

Please let me know as soon as possible

Hi Guys, Any update regarding my above issue? I have to make the website live today, so need to fix it asap…

Hi,

We’re sending you layout that can help you make your form 3 column style. You just have to add desired elements.

ENTER FIRST ELEMENT ENTER SECOND ELEMENT ENTER THIRD ELEMENT

These are classes we use for that.

EDIT *

Sorry, this Theme Forest editor doesn’t handle HTML code right, so you can download your code on this link https://drive.google.com/file/d/0B8f32I_OBg4sY0pqa19XVjZUWFE/view?usp=sharing Thanks!

Mikado

Thanks guys! It worked

I am facing one more issue, the maps is not showing on the contact us page. Its showing below error:

Oops! Something went wrong. This page didn’t load Google Maps correctly. See the JavaScript console for technical details.

What to do?

Thanks,

Hi,

When it comes to Google Map problem, please install and activate this plugin and check out how it works. https://wordpress.org/plugins/api-key-for-google-maps/​

Mikado

I got to know that I have to add an API key to display google maps. I had already created the API but where should I add that API key in the backend? Please help?/??

Hi,

Please review previous answer. Thanks!

Mikado

I have added the plugin and its started showing the maps. but the address that I added in the backend is not showing on maps correctly. I have added UK’ physical address and the map shows Australia’s location??? Not sure what to do?

Hi,

Can we get straight link to the page with the map?

Mikado

Sure, here it is: http://tinyurl.com/jedabxo

There is an error in console as you can see http://screencast.com/t/VLSVfWho5u

It states that you will have to authorize your website. Please do the authorization in google map console and after that, map will work properly.

Thanks!

thanks again, it worked

I am creating a blog page and want this layout http://demo.mikado-themes.com/hornet/blog-standard-with-sidebar/

In the demo page I am not able to see the top section which is a sort of slider with blog categories. Can you please let me know where to find it? Or how can I create it?

please help???

Sorry I forgot to give the URL address : http://www.youandmefrance.com/shop-with-sidebar/

Hi,

1. You are using Large Title Text Size for all pages, except for your Shop Page where you are using Small. You can change it under this page settings in Mikado Title Section: http://screencast.com/t/bO2lPC8GbId

2. Our theme does not show stock quantity on Product Page by default. It will require some modifications of WooCommerce templates.

Mikado

Thanks for your feedback. 1. I do use Large Title text, that’s why I don’t understand. It doesn’t make the change. 2. On your demo you do show stock quantities, why can’t we do exactly like your demo ? Thanks for your feedback U rock !

You are welcome!

1) You are using Small Title Text Size for Shop page only, please take a look at this screenshot: http://screencast.com/t/0o0zXaftp

2) Could you please send us link to that page and we will take a look?

Mikado

Hi and thanks for the feedback. 1. I see it in the code, but on back office I clearly select the “Large” text size and it doesn’t change it at all. Here the screenshot : http://www.ardistrict.com/download/web/screen-issue.png

2. I can’t find the product page where the stock is display. But anyway, how could u display it ?

Thanks again, u r amazing !

Hi again,

1. As we can see, your title on this page is still small ? http://screencast.com/t/y2lbjUKAcPX Are you looking at the right page (Shop With Sidebar)?

2. Unfortunately, we don’t have the option for showing stock quantity. Only the ‘Out Of Stock’ sign is auto shown for the items that are not available.

Mikado

1. Yes indeed, I can’t understand. Because I can change the color, the position but whatever I choose between small to large title doesn’t affect the title ! I don’t see any answer to that !

Hi,

We can not help you with settings without checking them on live situation. But we are sending you this code below which can help:

.post-type-archive-product .title_holder {
    padding-top: 50px;
}

.post-type-archive-product .title.title_size_small h1 {
    color: #ffffff!important;
    font-family: 'Raleway', sans-serif!important;
    font-style: normal!important;
    font-size: 48px!important;
    line-height: 54px!important;
    font-weight: 800!important;
    letter-spacing: 0px!important;
    text-transform: uppercase!important;
}
.post-type-archive-product .subtitle {
    color: #b2e3e3!important;
    font-family: 'Raleway', sans-serif!important;
    font-size: 20px!important;
    line-height: 26px!important;
    font-style: normal!important;
    font-weight: 600!important;
    text-transform: uppercase!important;
    letter-spacing: 0px!important;
}

and which you need to add to Custom CSS field going to Mikado Settings -> General from your admin panel.

Mikado

Sorry for the delay. It works perfectly ! It’s strange, why do you have to force that code to have it ? Thanks again you rock guys ! Ron

Hello,

We’ve included SEO field for every page/post you create, take a look at this screenshot from our back-end http://screencast.com/t/shzX79Y82

And for each post, you can add tags, like on your screenshot, it’s default WordPress feature http://screencast.com/t/6lhx0Z3654t8

Mikado

Thank you for the answer.

If I have any problems, I’ll contact you

HI

You are welcome. Ok.

Mikado

Hey,

That’s not my first wordpress theme, but, I understand nothing with this one ! I really need your help to update everything. How can we do ?

Hello again,

Within theme purchase, you’ve got six months of our support included. So, for any help you need, contact our support by submitting a ticket to https://mikado.ticksy.com

If you want to update your theme, here are the instructions:

http://demo.mikado-themes.com/hornet-documentation/#!/getting_started_updating_hornet

and after you update your theme, you can update Visual Composer as well:

You can upgrade Visual Composer by performing following steps:

1. Please make sure main theme is activated while performing other steps

2. Go to Plugins page in your WordPress Dashboard, locate Visual Composer in the list, deactivate it and delete it

3. You will see message that required plugin is missing at the top of your WordPress Dashboard

4. Install the plugin and then activate it

For any further help/explanation you need while working in our team, reach our support at ticksy and they will help you.

Mikado

Hi, Can you confirm me something please; I need to purchase a license to activate Visual Composer ? ? ?

If the answer is YES, can you show me where did you wrote it in your items that we need to spend $43.20 extra for that shit ?

PS : I already posted something here, still waiting for an answer https://mikado.ticksy.com/ticket/756648

Thks

Hi again,

No need to purchase anything!

We bought extended licence for Visual Composer, and included it into our theme. You can ignore the messages about additional activation you have in your WP admin. We will always provide updates for the plugin within theme update, and you can update it like we previously explained in the answer above.

Mikado

Ok, you reassure me, thank you.

But seriously, that’s pretty complicated. Alone, it will take weeks to get there; but I need my site updated quickly. Can you help me please ?

Hello,

Can you please tell us the ticket ID to check up on it’s status? Thanks

Mikado

Ticket #664361

The agent is assigned for it, you should receive a reply soon.

please reply Ticket #664361

The ticket has been answered, please continue further conversation with our agents on ticksy if necessary.

thanks…i got reply but problem not solved yet.i am waiting for your next reply.

OK, agents will handle it. Please note that we are low on resources during weekend and it may take some time to answer on all tickets.

Mikado

in my site the side navigation menu name showing twice. how to solve it. http://dhushor.com/