806 comments found.
Please specify EXACTLY what lines of code need to be removed from the Header.php for Yoast SEO to work… You never answered my first question and I spent hours figuring it out myself. Please don’t take 10 days to respond this time.
Hello,
There’s no need to change anything in header.php. You just need to disable our default seo, by going to Qode -> Qode General, and disable it http://screencast.com/t/aApmDPHv9e
then you can use Yoast plugin.
Qode
Thank you guys for the quick reply and excuse me for being short. I’m delirious from lack of sleep and on a deadline due in a few hours. Before I saw this response I tried to make an adjustment with the Header.PHP file per your answers to previous comments and screwed things up, even after I supposedly copied the code back exactly as it was. I’m now having a major issue with page loading on all pages except the home page and blog pages of my site. Hopefully you can help. (You should already have my login credentials to the site: NujayTech.com from a previous request and details through previous ticket). Basically on every page except the home page, the page content will not display properly until I hit the refresh button. No pages, including the home and blog pages, will display properly upon hitting the back button on the browser. I have no idea how to correct this but think it has something to do with the Header.PHP file, which I’ve already tried restoring from a previous version. Please help! And again, thanks. I will be done after this issue is fixed. Scott
Hi again Scott,
Understand. One of our agents is working on your ticket right now, follow ticksy, you should hear back soon from the support team.
Qode
Hello Qode support isn’t working I get error your purche code is not valid. I am 100% sure the purche code is valid.
?Hello Qode, Is there a way for the contact page to directly show the labels of the locations? So when you visit the contact page you see the address immediately without having to click on the map maker? ?(contact page) I would like to have Google Maps navigation, is it possible to add this to the description when you click on a map maker?
Thanks
Hello,
Apologies for this, the problem is related to Envato API used for purchase codes validation on ticksy. Can you please try to submit your ticket now, it should be working again.
Unfortunately, there are no options for that, the script calculates this address cloud on click, you would need to change the contact page template on your own for this.
Qode
Hi there, I still have 4 days of support remaining and the submit ticket form on your site says that the purchase code does not seem to be a valid one (I know it is valid, since I got it from the License certificate). What is wrong here?
Hello,
Don’t worry, code is still valid, the problem is that Envato API is down at the moment, so this problem is happening to all users. Try submitting your ticket just a bit later, we hope it will be up soon.
Qode
Still unresolved. Unable to update to latest version of the theme. I am on 1.9 and when updating I get the following: Parse error: syntax error, unexpected ’$fontArrays’ (T_VARIABLE) in domain.com/wp-content/themes/satellite/includes/google-fonts.php on line 1
I need this resolved urgently – please, follow up with a reply on your ticksy.
Hello,
Could you please submit a private ticket to https://qode.ticksy.com , and include a link to your site, WP admin access and FTP credentials so our support team can help with theme update.
If you have already submitted a ticket to them, please tell us the ticket ID to check it up with agents? Thanks
Qode
Please, check 645309 and 680321.
Hello again,
The agent is working on them at the moment, you should hear back from support staff on ticksy soon.
Qode
Not impressed with the reply I am getting via ticksy, at all. Please, spend 10 minutes in my case and resolve it. Thanks.
Please check your tickets again, hopefully it will be resolved now.
Qode
Not resolved yet, guys. Please, this is going on for far too long. Help me fix it.
Hello again,
Just checked with support team, another agent will take a look at your ticket now.
Qode
OK, thanks. Now all issues resolved. Thanks for dedicating the time to resolve this.
You’re welcome, glad to hear that! 
Hi there,
First time using the Layer Slider vs. Revolution Slider and I am unfortunately having a pretty major issue with the main default sliders that are included as part of your theme. Essentially when I go to customize the background image and then customize the various layers of text of the default slider (or any other slider), the text shows up perfectly in Preview Mode, but then that same text does not show up at all on the actual page itself after saving. (The text only shows up if it is still literally default word-for-word text only). The background image however displays perfectly on the home page once I have customized it, so I don’t think this is an issue with saving functionality. I am not adjusting anything other than the text content itself on the layers. Not even the font size or color of each layer. Just what words are written. I have already contacted the Layer Slider representatives and they say the issue needs to be resolved on your end… how can we fix this?
Thanks in advance for your prompt response!
Hi,
Please submit a ticket to our support team at http://qode.ticksy.com and include link to your site/page where slider is being used. Our agents will take closer look on it and assist you with this issue.
Qode
I’ve submitted a ticket 10 days ago and this issue is still unresolved. I need this done within 24 hours. Please respond. Thanks.
Can you please tell us the ID of your ticket to check up it’s status with support team?
Guys, I need to remove all qode-like related presence in the template, in the blog pages, single posts, and whenever the posts are called and listed in other pages. This feature is never used by visitors and looks odd having a couple of likes.
Please, provide with on/off capabilities in the future, and by now, do help me!
Hi,
You have on/off options for this. For blog, go in admin > Qode Options > Blog > Likes > on/off For portfolio, go in admin > Qode Options > Portfolio > LIkes > on/off
Qode
Not in Satellite7 Version: 1.9
Please, reply.
These are the only options in Portfolio: - Portfolio style - Lightbox for single project - Number of columns for Portfolio gallery style
These are the only options in Blog: For Blog List - Pagination - Choose blog layout - Blog sidebar - Hide comments - Page Range For Pagination - Number of characters For Blog single - Sidebar layout - Sidebar to display
Can you explain to me where shall one find the option to turn ‘likes’ on/off?
Hi,
Sorry, it seems there was a mix-up and the answer provided above was for another theme. To hide the likes from portfolio on satellite, please add the following code to your custom css field:
.portfolio_like {
display: none !important;
}
Qode
I thought so, with BRIDGE.
OK, thanks a mil. I tested that and it does not disappear graciously so resolved to hide instead the .qode-like-count Cheers
We’re glad you solved the issue.
Qode
Hi Quode, we love this theme however we are having a problem with the parallax section. Our site will have all the pages as full width (including home page). We set up a parallax section to also be full width. However any content within the parallax is kept to a boxed width. So for example, the 4 column shortcode we used in this section has 4 very small images compared to a 4 column content outside of the parallax. Can you give us a fix to put in the CSS for this?
Hello,
Can you please submit a private ticket to https://qode.ticksy.com , with a link to your site, so our agents can have a look at this and provide some fix if necessary.
Qode
We’ve submitted a ticket but have not heard back anything yet
Can you please tell me the ticket ID to check up on it with support team?
We have two tickets now submitted, the ID for the first one is #664061. Nobody seems to be checking these tickets through your private portal. What is the normal turn around time for an acknowledgement of a submitted ticket?
Hi,
We have assigned your ticket to a member of our support team. They will take a look and get back to you as soon as possible. The normal response time is 24h, but we are somewhat low on resources this week, so it might take a bit longer. Sorry about that. Someone will answer your ticket shortly.
Qode
I’ve created a topic in the support page and had no answer. Please help me. Support ticket: #657017
Hi,
We are low on resources during weekends so it make take some time to answer on all tickets. We will check your tickets asap.
Qode
The ticket was created 5 days ago.
Hi,
A member of our support team has answered on your ticket. Please let us know if you need any further assistance with this issue.
Qode
New posts on the qode page, please help me.
The support team will answer it as soon as possible.
Hi, there’s updates on the ticket page, please help!
Hi,
Sorry for the delay. We were low on resources for the past few days due to a state holiday. We have just assigned your ticket to a member of our support team. They will take a look and get back to you as soon as possible.
Qode
Hi, there’s updates on the ticket page, please help!
Thanks for following up on this, please continue conversation with our agent on ticket.
Hello,
Do you have an ETA as to when this theme will be compatible with WooCommerce 2.5.1?
Thank you.
Hello,
We can not give you the precise time, but the updates for all our themes are in preparation. WooCommerce’s latest updates came with some major changes, so our shop templates need a bit of adaptation. Thanks for understanding and patience.
Qode
Hello,
I just wanted to check in to see how the progress was going with preparing for WooCommerce 2.5.2.
Thanks.
Hi again,
Apologies for waiting a bit longer on this, the new version of the plugin came out so we’re now including it into the update for all our themes, should be finalized soon hopefully.
Qode
Thank you for the update.
No problem, you’re welcome.
With WooCommerce 2.5.5 out now, I wanted to check in and see what your timeline is looking like to have the theme compatible with it.
Thank you.
The theme update with the compatibility for WooCommerce 2.5.5 should be out soon, but it’s safe to update it already now, since there were no changes in overridden templates in this update.
Thank you for the update.
Apologies – we made a mistake – we thought you were referring to Bridge theme.
For Satellite it’s still better to use last supported one – until we release the official update with compatibility for 2.5.x (we hope to release the update next week!)
1. Cómo puedo quitar el logo de “Satellite 7” de la plantilla?
2. El color preestablecido es el azul, cómo puedo cambiarlo a naranja? (customizar las opciones)
3.para usar el layerslider wp hay que pagarlo?
Hello,
1. In your WP admin, go to Qode -> Header & Footer -> and set the url for your logo in a field called Logo Image
2. In Qode -> Global Options -> set the color you want (orange) as first main color.
3. No need to pay anything, we have included Layer Slider plugin into our theme, you can use it immediately after you install and activate the plugin.
Qode
I am getting ‘Email server problem’ in the contact form, repeated over and over, and ‘Invalid Captcha’ whenever activating Captcha.
Hello,
Could you please submit a ticket to https://qode.ticksy.com , and include a link to your site there so our support stuff can inspect this problem and offer the solution.
Qode
Done
Thanks for following up on this. Our support agents will answer it as soon as possible.
Hello. I bought Satellite 7 and I begin to personnalize it. A question, where can I find the slider. I mean that of the “home” page of demonstration. Thank you Noémie
Hi,
You can import slides from Satellite Main Files.zip archive downloaded from Theme Forest, under xml export folder, perform it from Admin > Layer Slider > Import
Qode
How do you write Visual Composer? It is not supported?
Hi,
True, Visual Composer isn’t bundled with our Satellite theme.
Qode
Please take look at this issue and come up with a solution.
Thanks, Bernie
Hi,
Please submit a ticket to our support team at http://qode.ticksy.com and include link to your site. Our agents will take closer look on it and assist you with this issue.
Qode
Hello. I plan to buy your theme. 2 questions before that. - In the home preview, the section 5 has tabs. Is it possible to put a title on top of the tabs in the section ? - Another thing, is it possible to put text into two columns on an image ? (Image with text over) ?
Thank you Noémie
I forgot a question ! I want to make my site in two separate parts (with two separate menus). No gateway for the user between the two universes . My site already exists, it sells two distinct products. I want to separate them but I do not want to lose all the work I did for SEO. What do you think ?
Hi,
Thanks for interesting in our theme.
1) Please be more specific, send us link to page you’re referring to, start from here: http://demo.qodeinteractive.com/satellite/
2) Unfortunately, answer is negative, this option isn’t available within our theme.
3) When it comes to separating site, please consult some SEO expert, SEO vs. usability/user experience.
Qode
Hi, Thank you
1) I spoke about this page : http://demo.qodeinteractive.com/satellite/tabs/ If I use this element like a section in home page can I put a title above the tabs ?
Thank you. Noémie
And 3) Is it technically possible to do this with your topic ? To separate the site into two ? For the user experience we are ok . Thank you Noémie
1) Yes, you can put any content above that tabs shrtocode.
2) If you’re referring to multisite in WP then answer is positive. Otherwise, please explain in more details what you’re referring to when it came to separating existing site.
Getting a parse error after updating to Version 2.0
Parse error: syntax error, unexpected ’$fontArrays’ (T_VARIABLE) in domain.com/wp-content/themes/satellite/includes/google-fonts.php on line 1
Any tips?
Hi,
Just checked on local instance, no syntax errors. Can you please submit a ticket to our support team at http://qode.ticksy.com and include link to your site followed up with temporary WP admin credentials in private message, so we can take closer look on this?
Qode
Hello,
I wish to buy the theme. It’s possible to add zones on the home page?
Hi,
Thank you for interest in our theme
If question is if it’s possible to add sections, answer is yes
Qode
PreSale question.
Love your theme.
Is it possible to use portfolio pages with different sidebars?
Thnx!
Hi,
Yes, content of sidebar on portfolio single items can be controlled for each item individually.
Qode
I really mean not in single, but in portfolio pages.
It is also available for pages to have different sidebar.
Hey there Please let me know how to make my demo page as Parallax Homepage position is what I need to do to support me like this demo will be very grateful
first of all, Thanks
Hi,
Please submit a ticket to our support team at http://qode.ticksy.com and include link to your site followed up with temporary WP admin credentials in private message. Our agents will take closer look on it and assist you with this issue.
Qode
Hi, how can I add Page builder (Visual Composer) to the theme?
Hi,
Please note, this plugin isn’t bundled with our Satellite theme, you will have to purchase it on your own from here: http://codecanyon.net/item/visual-composer-page-builder-for-wordpress/242431
Qode
Thanks. And does it automatically work with your theme and shortcuts?
No, our custom shortcodes aren’t built into VC interface like we’ve did in our other themes.
Why not?
Evolution of theme build process should be the right answer to your query.
