305 comments found.
I have HOWES theme but I can’t figure out how to update it so I can update my wordpress. It doesn’t have a way to update in my dashboard. I looked at your documentation to find the plugin “envato market” to update through and I couldn’t find that either? Do you have any help with what I may be doing wrong?
Hello,
The “Envato Market” plugin can update Howes theme easily. Make sure your all keys are perfect and no characters are missing.
You can also contact us via our official support system at http://support.thememount.com/ and send us your site URL with admin login details so we can check it directly on your site.
Thanks,
Bob
What is best way to update Howes. I bought with regular license. I can download the update whenever its ready from my download area, right? How to update from Wordpress dashboard? I would prefer to download via download section here and update manually. This will work, right?
Hello,
You can use “Envato Market” plugin plugin for update via Dashboard. We described all the steps in our theme document. Here is the direct link: http://howes.thememount.com/documentation/faq.html#faq-2Thanks, Bob
Hello,
I’ve got a question about fonts in Howes – suddenly all the fonts on the site(posts, pages) went bold. But when I check text in editor everything with it is all right.
What is the cause of the problem?
Hello,
We need to check your site. Please contact us via our official support system at http://support.thememount.com/ and send us your site URL so we can check it.
Thanks, Bob
Hello there, after updating to the new WordPress version and updating my Howes theme and plugins, Revolution slider no longer shows up on my home page. Can you please shed some light? Everything was working before the WP update.
http://pacificboxingacademy.com/Hello,
We checked and found that you are using older version of Howes theme v12.0. Please update the theme to the latest version which is Howes v12.7
After update the theme, please update Visual Composer and Revolution Slider plugin and also other plugins too.
Thanks, Bob
I think there’s something in this theme causing my site NOT to index in search engines…...
Hello,
There is nothing in the theme that can block anything related to SEO. Also we are using SEO friendly code structure in our theme.
Technically, out theme cannot cause anything related to SEO as we are not filtering page content according to any URL. There must be any plugin that is doing this. Also make sure there is no robots.txt in root. You can consult a good SEO person and solve this issue.
Bob
so when I try to update the theme/ put the new theme folder uploaded – I get this error(s) on the homepage:
Fatal error: Call to undefined function vc_map_get_attributes() in /home/stacyparadisecms/public_html/wp-content/themes/howes/vc_templates/vc_row.php on line 28
Warning: array_merge(): Argument #2 is not an array in /home/stacyparadisecms/public_html/wp-content/themes/howes/inc/visual-composer.php on line 302
Hello,
Please contact us via our official support system at http://support.thememount.com/ and send us all the details so our team will guide you on this.
Bob
Hello, on WeTranslate.ro we have an issue with the mobile menu. Everything is updated, working fine but on mobile it doesn’t display the menu even though is there. We use W3TC also and we used it before the updates and it worked just fine. Can you please help?
Thank you! Daniel
Hi, we have fixed the problem. The issue was with Max Mega Menu styling css, not the template. The template is doing a great job.
Thank you! Daniel
Glad to hear you solved the problem. Feel free to contact us via our official support system at http://support.thememount.com/ and our team will guide you.
Thanks,
Bob
HELLO! How do I remove the RSS link on the top bar ? also where is the faded code for the background? what line what file? its the edge of the content.. does that make sense? there’s the body background color then there’s the middle content / it has a fading / shadow. I want to see where that line of code is so I can change it out to a think white border line
Hello,
We recommend you to contact us via our official support system at http://support.thememount.com/ so our team member will help you properly. Just copy/paste this same information and our team will guide you on this.
Thanks, Bob
Just boguth my 3rd license for this theme 
I got a message when i installed it : /home3/mong1974/public_html/wp-content/themes/replete/functions-replete.php on line 750 – any idea what this can be ?
Sorry full message was Illegal string offset ‘file’ in /home3/mong1974/public_html/wp-content/themes/replete/functions-replete.php on line 750
Hello,
From the error message you provided, it looks like you are using a different theme on your site.
We’d recommend you to please create a new ticket on our official support system at http://support.thememount.com/ and send us your site URL, wp-admin login details so that our team will check your site and guide you with perfect solutions for it.
Thanks, Ankit
Yeah i found out. It was on the old theme after i installed yours – thanks for quick response again its on http://thesmartbalanceboard.co.uk
There is one issue that keeps returning though. When i update the page it goes back to having a sidebar and i have to go in and manually set full width and slider over again – any tip ?
Hello,
We’d recommend you to please create a new ticket on our official support system at http://support.thememount.com/ and send us your site URL, wp-admin login details so that our team will check your site and guide you with perfect solutions for it.
Thanks, Ankit
Greetings. Great theme. I have some issues with the theme today. I edit with visual composer and then suddenly after an update the frontpage is set to : with sidebar. I didnt set it to be so any tip on how to get it to full width ? http://rodman.no
Hello,
This happens because of the Visual Composer. This can happen only with homepage. You need to set the sidebar option to full width again. Also make sure you have latest version of Visual Composer plugin and also latest version of Howes theme.
If still problem than you can contact us via our official support system at http://support.thememount.com/ and send us login details so we can check it more.
Thanks, Bob
Alright. Thanks for extremely quick reply
hi. I just recently open a ticket. Looking forward to your favorable response. Thank you!
Hello,
Thanks for contacting us. We just replied to your ticket.
Thanks, Bob
Hi there. we are considering to use your template for our new website. Does the package includes demo video for customizing the website? looking forward to your favorable response. Thank you!
Hello,
Glad to hear you like our theme. We created detailed documentation and it’s included in the theme package. You can see it online too. Here is the doc link:http://howes.thememount.com/documentation/
We haven’t created video and created documentation.
Thanks, Bob
Hi,
how to do a portfolio like this : http://howes.thememount.com/four-col-wide/ ? I have not found.here is mine http://www.colibrivideo.fr/nos-realisations/
Thanks !
oh and can we enlarge the preview video box in portfolio ? like image size, thx
Hello,
For the portfolio view, we described steps in our documentation. Please follow steps given on this document link: http://howes.thememount.com/documentation/setting-portfolio.html#portfolio-wide-viewFor the preview video, there is no direct option to do this. Actually the lightbox view (video, image etc) is responsive so it will adjust according to screen size.
If you are still not sure than you can contact us via our official support system at http://support.thememount.com/ so our team will guide you.
Thanks, Bob
thank you it works !
Hi , I’m having issues installing this theme. Each time I tried to install, it showing me error message: -. Installing the theme…The package could not be installed. The theme is missing the style.css stylesheet.
Hello,
Thanks for buying Howes theme.
The first possibility is, you are trying to install theme via full package zip file. It looks like you are installing theme package zip file as theme file. The theme package zip file contains theme, document and other files so you need to extract it to get all the files. The theme zip file size is 18.2MB and the name is howes.zip.
The second possibility is, the downloaded theme zip file is broken. Sometimes the downloaded package is broken. So re-download the package and try again.
You can also contact us via our official support system http://support.thememount.com/ so our team will guide you on this.
Thanks, Bob
Theme successfully installed . However, the contact form is not displaying and the [contact-form-7 404 “Not Found”] and WP Bakery Visual Composer is not updating . see error message :Updating Plugin WPBakery Visual Composer (1/1) An error occurred while updating WPBakery Visual Composer: To receive automatic updates license activation is required. Please visit Settings to activate your Visual Composer.
Hello,
For Contact Form, yes that is because the form is not included in the dummy data. We will setup it for you if you need. Please contact us via our official support system at http://support.thememount.com/ and send us your site URL with admin login details so we can setup.
For the Visual Composer update error, yes that is recent change in Visual Composer and also a bug in Visual Composer. Technically we called function to notify theme integration but the function is not working and showing this error. This will be solved in our next update. To solve this now on your server, you can update via FTP directly. If you are not sure than please contact us via our official support system at http://support.thememount.com/ and send us FTP login details and we will do this too.
Thanks, Bob
http://howes.thememount.com/documentation/faq.html#faq-6
Thanks,
Bob
Hi , I have submitted the required info through support . yet nothing has been done yet
Hello,
We checked and found that you send us message during offline timings. Please check our support timing on the main support page: http://support.thememount.com/
Our maximum reply time is 24 hours. Also we checked and found that our team replied you 2 hours ago so please check it.
Thanks, Bob
when i try to install it says error?
the latest version?????
Hello,
It should not show any error. There may be broken or missing some theme files on your server. Please check if by re-uploading all theme files and check again.
If still not solved than please contact us via our official support system at http://support.thememount.com/ and send us your site URL with admin login details so we can check it directly on your server.
Thanks, Bob
Hello, how remove siderbar right homepage?
Hello,
I think you want a full width page. For this, just select “No Sidebar” option under “Sidebar Options” tab. Please see screenshot for more details:
If you have more question than please contact us via our official support system at http://support.thememount.com/ so our team will guide you properly.
Thanks,
Bob
Hi there. A while back I was having issues with the theme settings not taking. Some of them would but intermittently. I have upgraded the theme and plugins to the latest version and still am having problems. I have changed the colors on my H tag fonts but the colors do not change on my page layouts. When using the ThemeMount Heading, for instance, it does not matter what H tag I choose, it does not change after saving. And if I change the font colors in the theme settings, they appear to be saved but are not reflected on the pages themselves. I have flushed the cache but it does not help. Can you please help?
Hello,
This should not happen. Please create a new support ticket on our official support system at http://support.thememount.com/ and send us all the details with site URL with admin login details so we can check it directly on your site.
Thanks, Bob
I am trying to install theme on local host and getting error 200 while setting up demo content. Can you please look into this.
Hello,
Sometimes demo content setup will show 200 error on local pc. This may be because of slow or may be discussion internet problems. The error 200 means some images are already inserted (from our demo server) and it tries to re-download that images again. So you can try to remove all the images via Admin > Media section and try to import demo data again.
Also I recommend you to try on fresh WordPress so it will not get any error again.
Thanks, Bob
Hi,
Updating to latest version 12.1 and I get the usual “Update Required” link for Visual Composer (to go to v4.9.2) but when I click to update VC, I get the message “To receive automatic updates license activation is required”. This upgrade did work fine on previous theme updates, but doesn’t seem to work in this one. The pre-packaged update for Slider Revolution works fine. Thanks.
Hello,
The update should work. We will check on our server. Meanwhile, you can follow this steps to update the plugin: http://howes.thememount.com/documentation/faq.html#faq-6You can also contact us via our official support system at http://support.thememount.com/ and our team will guide you properly.
Thanks,
Bob
Thanks, deleting 4.9.1 and installing 4.9.2 as per http://howes.thememount.com/documentation/faq.html#faq-6 worked
Love this theme! 2 quick questions! How do I remove the MENU completely? using a different menu plugin instead. Second Question: How do I remove the gray fade border on the background?
Hello,
Glad to hear you like our theme. For your questions, I recommend you to contact us via our official support system at http://support.thememount.com/ so our team will reply your questions perfectly.
Thanks, Bob
