Hey there,

There’s no such an option, but we might consider adding something like that in the future, we’ll think about it.

I noticed your support period expired, so if you want to get further support you can simply renew it by purchasing a new package at any time.

Thank you,
Alin

Hi,

Can you please send me a link to your website so I can take a closer look? If it’s not comfortable for you doing it here, you can open a private ticket on our HelpDesk.

Thanks,
Alin

The Journal Post Slider is the same way. Looks weird to have all that black band around even the wide horizontal shots.

Hey,

Thank for your feedback and also for the recommendation, we’ll think about it.

Alin

Hi,

The number of rows (images) adapts from 2 to 4 depending on the screen size. There is no built-in option to change that.

Thanks,
Alin

Hey there!

Can I see a link to your website? If you’re not comfortable sending it here, you can open a private ticket on our HelpDesk and send it there.

Thank you,
Alin

Hey there! I’m here to help you, so no worries!

There is an article which might better help you understand how to update your theme, take a look: http://bit.ly/1OVp158

Have a nice weekend! Alin

Hello thanks for the link, was helpful – he succeeded - I have a question, or custom template will work with plug from the following link ( Slider Revolution )

Regards

To be honest, we did not try this plugin so far, so I can’t tell you if there are compatibility issues between the plugin and our theme.

Thank you,
Alin

Hey there,

Can I use galleries on the homepage archive?

The archive from our demo homepage is for projects but, as you can see here: http://bit.ly/1L1uf4F you can create an archive of galleries too (but you cannot create an archive with both projects and galleries).

Can I add a link on archive items?

You can only add a link on a grid gallery, for example (here: http://bit.ly/1TO7HXp on the mini-van image). The projects archive items can only link to a project.

Can I add a link in a lightbox description?

I just tested this and a description from the lightbox cannot contain a link. Some elements will break if you do this About the social icons, there’s no option implemented for this. You need to see if there’s any plugin that might help you with this.

What’s the limit number of images that can be used in a gallery?

There’s no limit (I know that I tested a gallery with around 300 images and everything worked just fine) of images that you can add to a gallery but there’s something that you need to take care of. The mobile devices are limited on hardware so, a big amount of images might create problems. Even this, everything should be fine with 40-50 images.

Thanks,
Radu

Hey there,

I’m sorry but you only can use the galleries that you could see on our demo (grid or slideshow). There’s no option for this “book” design. You can add a password to any type of gallery from our demo.

Thanks,
Radu

Hey,

Can I change the number of the columns on gallery/project archives?

The number of columns on archives is automatically adapting depending on the screen/browser width. The only change that you can make on the each square is the orientation to landscape or portrait.

Can I play a video on the grid archive?

As you said, you can only play inside the project, not on the project.

Can I add a link on archive items?

You can only add a link on a grid gallery, for example (here: http://bit.ly/1TO7HXp on the mini-van image). The projects archive items can only link to a project.

Is the sidebar changeable to a horizontal one?

I’m sorry but the sidebar can only be used this way, vertical, on the left side.

Thanks,
Radu

Hey there,

How can I check the version of my theme?

Here is a little article that explains perfectly how you can find your theme version: http://bit.ly/1oEus30

Thanks,
Radu

Hey there,

Could you send me a link to your website first? Also, is there any situation or browser where this problem appears?

Thanks,
Radu

Hello again,

Its http://jaletolga.com/27/ pass: mnbvcxz Im using safari but also i checked from chrome.

Thanks…

Hey again

I just checked your website on Safari, Chrome and Firefox and everything worked just fine, I tried to reload the page over and over again, maybe I see the problem but everything went fine. The item from the top left corner appeared all the time.

Radu

hey

As for the vertical slider for example tab blog http://whitecastle.pl/2016/02/15/664/ does not always slide appears ( this is the most troublesome, while using a laptop without a mouse )

-on the home page is also the problem

Regards

Hi,

I’m sorry but I couldn’t see any slider on the link that you previously send to me. The problem with the autoplay that is not working on the homepage is a little problem from our theme and we’ll try to release a new update soon, with the fix.

Radu

Hi When do you expect the amendment ?

I just signed up for more paid support because PixelGrade has been so amazing in their patience and willingness to answer questions about the template. I wanted the template when launched to help me get photography work so I have been working on lots of details. Hard to stand out of the on-line crowd these days but the LENS template and PixelGrade’s help tweaking it will make it easier to make the case to clients and prospects.

And by the way I learned a lot reading through all the pages in this support discussion.

Hey there,

Nice to see that you enjoy our support part and, most important, you learned a lot from our articles and, I hope that you know a little bit CSS too, with the little snippets that we gave to you

Thanks,
Radu

Hey there,

How could I control the order of the projects/galleries inside the archive?

There’s a simple plugin that’s working perfect with Lens: https://wordpress.org/plugins/simple-custom-post-order/. You just need to check project/galleries from Settings » SCRPOrder area. That’s all

Best,
Radu

Hey,

Please try to remove your plugins (wp-content/plugins folder) and see if you still got this problem. As I understand from your message, something might be wrong on this side.

Best,
Radu

No worries, found it, and bought your theme. Thanks.

Nice to hear that

Hey there,

My options went back to default after update. What should I do?

Since the last update had a lot of improvements, now, the theme requires Customify plugin. In order to keep the settings that you had before the update, please make sure that you installed (and activated) this plugin.

Thanks,
Radu

Hey there,

Can I have pagination on Portfolio/Gallery archives?

Yes, there’s an option to add pagination for this type of archives. There’s a simple option that needs to be set to yes

Thanks,
Radu

Hey there,

Sorry but the order of the images cannot be changed. This is the only way to navigate through them.

Thanks,
Radu

hi, thanks for your reply. I hope you’re gonna fix it because a proof gallery is a powerful feature but in this way is not really useful and trying to take a look to the pictures following name’s order is far from being a comfortable experience for customers who receive the link.