90 comments found.
Hi, i purchased hera theme and i am trying to activate visual composer. how to i find the license and activate? Thanks
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Thank you
My portfolio lightbox effect has suddenly stopped working.
Hello, please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/ , thank you
Hi my OT Portfolio it doesn’t work … This continue loading but not open the portfolio’s items
Hello, please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/ , thank you
Hey, First of all, I am really happy with the Hera Theme. Thus, I do not know how to enter the Visual Composer. It just keeps telling me to update my license. What should I do? Thank you in advance.
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Thank you
Hi,
Could you take a look at my site please. My portfolio lightbox effect has suddenly stopped working.
My url is… http://www.kittyfuller.com/
My log in details are… UN:KittyFuller76 PW:EVweller1976
Thanks,
Chris
Sorry, please don’t public your account on here, please change your account and submit a ticket on our support system for check and help, need submit a ticket with private, https://oceanthemes.ticksy.com/ , thank you
the visual composer stopped and don’t work suddenly i removed all recent plugins and it still dident work i also tried to upload the website to another hosting and new wordpress instlation and its the same
Hello, please submit a ticket on our support system for check and help: https://oceanthemes.ticksy.com/ , Thank you
How to save time?
If the answers to recurring questions were at the forum, there would have enough time to devote to support.
But I ask again the question of the empty category in the portfolio – I send my issue to email support 
Hello, please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/ , Thank you
I send my issue to email support 
Sorry, we cancel support via email, we support via support system now : https://oceanthemes.ticksy.com/
Hello, I updated to 4.5 wordpress theme, and visuial composer doesn´t work,
Can you help me?
Hello, Please download again theme and update theme with latest version + plugins latest version : http://themeforest.net/downloads
Good luck
Do I Need update complete theme or js_composer pluggin only?
Hello, you need update both : theme + plugins , you need save old theme before update theme, Thanks
Hello, How can I update visual composer license. ccd08a65-cc4c-4b3b-be0c-bfb5292bc9ff
Best regards, Barbara
Hello, please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/ , Thank you
Thank you for help with demo installation process! Now I have a problem with chrome and safari: Fonts in safari looks gorgeous! But I can’t say the same with chrome 
How it could be solved?
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Thank you
Hi ! I want to add more icon on my library. I can’t have some icon from an other website on my library fontawesome so, ci can’t neither have an icon of my choice on the OT Service Box.
Can you help me please ? 
Thanks
Hello, please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/ , thank you
Good day!
I have tried to make my theme like this: http://demo.vegatheme.com/hera2/multi-page/
But I’m failed on that! I can’t understand how to do that!
Can you help me please?
Hello, please watch video guide and start setup your website : http://youtu.be/GeGlKr4gXbs , thanks
I am starting to work with your theme. And here is my first question: do I have some way to show just some categories of portfolio and reverve others for another part of the web? Thanks in advance.
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/ Thank you
hii, how can i customize the OT portfolio to show only one category of portfolio. like in logo design single page i want to show only the portfolio of logos not all the categories of portfolio
Hello,
You did buy our theme?
Thank you
yes sure
invoice id : 61a48ccc75924b33b434b26ee6856f18
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Thank you
Hello, How can I change footer using your template? I can’t find out how.
Regards, Pietro
Hi, you go to Appearance > Widget. You can change footer content in footer one widget area, footer two widget area, footer three widget area and footer fourth widget area.
Hello Everyone,
We’ll not support by email or on comment system of items from now.
We will be support your problem and reply your questions or your requests on Our support system :
https://oceanthemes.ticksy.com/Please go to our support system and submit a ticket about your problem and your questions for support.
Thank you so much !
how do I customize the mobile site?
it looks stretched out when using the one page theme.
thanks
Hello,
Please send your problem and link website to email support for check and help : support@oceanthemes.net
Thank you
Hello,
Please help me with this setting: - I would like to decrease the speed of the moving background image.
Regards, Stefan
Hello,
Please send your problem and link website + WP admin account to email support : support@oceanthemes.net , We’ll support your problem.
Thanks
Hi! Thanks for the amazing theme. We loved it. We just want to change the speed of homepage’s slogan’s. Now they’re changing too fast. Please let us know how we can edit that part. Thanks in advance!
Hello, please send your problem + link website for check and help : support@oceanthemes.net , thanks
ok, sent! thanks!
Hello,
Please send your link website + WP admin account to email support for check and help : support@oceanthemes.net , Thank you