Hi,

Sorry for the delay. We have just notified our support team. They will take a look and get back to you as soon as possible.

Select

Hi, Could someone please view my ticket? thanks

Ticket has been processed again.

Hello,

As we can see at the moment, your site is reporting Server 500 error.

Did you install our Bodega theme in your WordPress? Most likely, this error is caused either by some plugin you have, or even more likely, the memory_limit is too low, and the theme could not be activated.

Read this article, and try to increase your memory_limit first

If the problem is still on, submit a private ticket to https://select.ticksy.com , with a link to your site, WP admin access and FTP credentials, so our support agents can help with this.

Select

Hello,

We recommend our users Super Cache plugin, after they finish with all customization and styling during site building process.

No users had problem with it so far, as we can see now, your fonts are just the ones you’ve set. For more help, submit a ticket to https://select.ticksy.com , with a link to your site, so that our support agents can inspect this closer.

Select

Hello Adela,

This message refers that you updated WooCommerce plugin to the latest version, and we haven’t yet released new update of Bodega theme, that will be compatible with this latest woocommerce.

Theme update is in preparation, so you can either wait for it to be released, or revert your WooCommerce to older version , the last one compatible, you can find older version here https://wordpress.org/plugins/woocommerce/developers/

Select

Hello,

In Select Options -> Portfolio -> Portfolio Single, you can enable lightbox for images in single portfolio.

If you’re using custom type for your portfolio single pages, you can use Visual Composer to build a content for it, and then add Image Gallery element, and set the photos to open in a lightbox.

Select

Hello,

This could be caused by lower server resources, especially memory_limit and post_max_size. Can you please submit a private ticket to https://select.ticksy.com , with a link to your site and WP admin access, so our support agents can inspect this and provide some help to this issue.

Select

Hello,

The font used in the menu of this demo is ‘Radley’ font (from Google fonts)

Select

Hello,

This ticket was answered earlier today, just checked it with support team. Please check ticksy, and continue the conversation there with our agents if necessary.

Select

Hello,

An agent has been assigned to your ticket, you should hear from them very soon on ticksy. Apologies for a bit longer waiting.

Select

Hi again, I ended up importing the gloss template on a test install and was able to figure out all the settings I needed.

Thanks, Bob

Thanks for updating Bob, glad to hear that you managed it already

Hello,

In Select Options -> Header, specify the header height for you header, to fit your needs best http://screencast.com/t/svCpdY06zd

Select

Hello,

In your WP admin -> Select Options -> Elements, you can style your Back To Top button http://screencast.com/t/AITgQfwBkQ3

and also in Select Options -> Elements, you can define slider navigation styles http://screencast.com/t/See4MJg2KFSB

Select

Hello,

Yes, an agent is still assigned, just checked with them, ticket is in process, you should hear back soon from them on ticksy.

Select

Thank you!

No problem, you’re welcome.

Hi, thanks, I manage to do it myself. Thanks.

Another question, in mobile, how can I see all the content from the side menu. Now it only shows de logo + menu, not the social icons or any other text.

Thanks.

Hello,

By default, the widget areas are hidden on smaller devices, because of the lack of space. You can enable/display them with custom css again. If necessary, our support team is on service for the css like mentioned earlier.

Select

Hi,

Apologies for the inconvenience, we had national holiday back here, now we’re back on fullspeed. Your ticket is already assigned to one of our agents and you will receive answer asap.

Select

Hi,

Sorry for the delay. We have been a bit low on resources for the past few days. Could you please send us your ticket ID so we can assign it to a member of our support team to be handled with high priority.

Select

Hi,

Our team is working on an update and it will be released as soon as it are ready, but we cannot commit to a precise date at this moment. However, WooCommerce should work fine with the current version of the theme. If you have any issues please feel free to submit a ticket to our support forum at https://select.ticksy.com/ with a link to your site and temp wp-admin access so our support team can take a closer look and help you out.

Select

Hi,

we are providing updates for included plugins and for supported plugins. We have plans on releasing update for Bodega in the near future that will include complete template compatibility with latest version of WooCommerce and latest versions of all included plugins. Don’t worry, you haven’t purchased something that won’t be supported, we will continue supporting and maintaining this item.

Select

Hi,

You can edit theme folder/includes/shortcodes/shortcodes.php and search for ‘Portfolio list shortcode’, there you will find filter rendering code for portfolio, something around 4417 or 4702 line of code.

Select

I found it in the visual composer portfolio editor. Was there the whole time. Thanks though I did find the filter code at 4702.

You’re welcome. Glad we could help.

Select

Hi,

Please make sure that you have the Visual Composer plugin installed. Also, please make sure that you have uploaded the desired featured image in the featured image field on your post: http://screencast.com/t/xe19K4rm

If you have done both these things and the featured image is still not displaying, please submit a ticket to our support forum at https://select.ticksy.com/ with a link to your site and temp wp-admin access so our support team can take a closer look at the issue and see what they can do to help.

Select