3572 comments found.
.... aurum/woocommerce/order/order-details.php, CORE 2.5.0
You need to be upgraded to 2.5.3, follow the link to the file to be replaced.
https://github.com/woothemes/woocommerce/blob/master/templates/order/order-details.phpHi teaserbox,
This will not create any problem on your theme, so just ignore this message because we will update the files on the next Aurum update.
When a new WooCommerce plugin update is available, please don’t auto update it until we release a new theme version that fully supports that version of the plugin.
If you want to be informed when we release a new update to our theme, please don’t forget to enable this option:
so when the update it’s ready you will receive an email if you have enabled “Get notified by email if this item is updated” from your Downloads tab.
Then you can update your theme through Envato Toolkit Plugin (learn how) 
Kind Regards,
—Ylli
tks, 
Glad to hear that
Kind Regards,
—Ylli
hi. I have just purchased your theme. i like it. But i couldn’t install this theme.. i can’t see this theme in my wordpress themes. But i can change theme on my plesk panel. And then i activated theme by using plesk panel. But anyway i can’t see this theme. but if i click customize, i can see this theme, and i can edit, i changed woocommerce settings. But when i resresh page, or if i exit, again i can’t see this theme. I see only default wordpress themes.
Please help me
Hi husame,
Can you please send us your site URL and WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind Regards,
—Ylli
Do you ever plan to find out if your own theme is compatible with the new updates to woo commerce, It has been several weeks.
Hi robertsachristan,
Aurum will be updated this month, we are on the final stage of this update.
Kind Regards,
—Ylli
Hi There
I dont understand how to get my shop menu like the menu in the demo ? I got this theme because i really liked the menu aswell as everything else.
I would appreciate it if you could help me get the same menu.
Hi,
Which of the demos, of the ones showed here, are you trying to replicate?
http://themes.laborator.co/aurum/Kind regards,
Rodrigo
Hi, I want to purchase the BookStore theme over Aurum themplate If I purchase the $59 this (bookstore) is included? or need add same subtheme?
Best regards. Ruben
Hi Ruben,
You just need to buy Aurum, and when you install our theme, you can choose if you want to start with a demo content, and choose one of the demos
Kind Regards,
—Ylli
Hi, is it possible to change the url from the products? This is an example from an url: http://musthaveparty.nl/product/confetti-ballonnen-pastel/
I don’t want ‘product’ in the link. But the product name of the category. So I want to change the link to musthaveparty.nl/ballonnen/confetti-ballonnen-pastel/
Hi MusthaveParty,
This is not possible.
Kind Regards,
—Ylli
Hi There, When i add an image to a product the image does not show up on the products page. any help?
Hi,
Could you please provide us a link to your page, so we can take a look at it?
Kind regards,
Rodrigo
www.al-malabisclothing.com
Hi there,
Can you please tell us on which product you did that and the picture didn’t appeared? Please paste us the exact URL of that product here.
Kind Regards,
—Ylli
Hello There,
the link below as requsted
http://www.al-malabisclothing.com/product/paul-smiththe issue happens on other products too and newly posted ones
Hi there,
Can you please send us your WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind Regards,
Art
details sent
Hi There
I keep getting a message saying that my theme contains outdated copies of some WooCommerce template files.
Please could you fix this ?
Hi Luigi_ftc,
When a new WooCommerce plugin update is available, please don’t auto update it until we release a new theme version that fully supports that version of the plugin.
If you want to be informed when we release a new update to our theme, please don’t forget to enable this option:
so when the update it’s ready you will receive an email if you have enabled “Get notified by email if this item is updated” from your Downloads tab.
Then you can update your theme through Envato Toolkit Plugin (learn how)
Kind Regards,
—Ylli
Hi guys, my favicon and apple touch is not displayed?? I have already uploaded icons, it displays my host favicon instead. can you please fix it—www.momo-ink.com
Hi funkymody,
have you attached any Favicon on the Theme Options? You can add your favicon by going to Laborator > Theme Options > Other Settings > Favicon
Kind Regards,
—Ylli
yes its uploaded there, but not showing when I try it.
Hi,
Are these your icons?
http://momo-ink.com/wp-content/uploads/2016/03/apple-touch.png http://momo-ink.com/wp-content/uploads/2016/03/favicon.pngThose are the images that appeared when I visited your website.
If they are, make sure to clear your browser cache before visiting the website again.
Kind regards,
Rodrigo
Hello friends, I’m trying to increase the size and color of my font in a “text block” Where would I be able to make these changes, my font is much to small. Thanks again.
Hi kommishkid,
Can you please write URL where you have the text block places here on comments first? We need to investigate your site and then get back to you with the correct CSS code
Kind Regards,
—Ylli
Hello,
i do have trouble with open graph when i want to share pages on facebook. I use Yoast SEO : http://www.awesomescreenshot.com/image/1085651/de568d74134d22df63ef8b2a8d7bb645 but the information showed by facebook aren’t the the same : http://www.awesomescreenshot.com/image/1085646/f494af21cad114a9a57b6ae1bf56ae15I really don’t find solution. Thanks for your help me Jules
Hi,
Could you please provide us a link to your website, so we can check its source code, and if that information is effectively being included in it?
Kind regards,
Rodrigo
Request Support To Update VC
An error occurred while updating WPBakery Visual Composer: To receive automatic updates license activation is required. Please visit Settings to activate your Visual Composer.
Hi Adikhai1,
If you are using Aurum 2.8 you can update to the version 4.9.2 of Visual Composer.
To update the plugin just go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
Kind Regards,
—Ylli
Request Support Updating WooCommerce Files
Your theme (Aurum) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. You can see which files are affected from the system status page. If in doubt, check with the author of the theme.
Please copy and paste this information in your ticket when contacting support:
`- WordPress Environment ###
Home URL: http://localhost:8888/mafmatiks-demo Site URL: http://localhost:8888/mafmatiks-demo WC Version: 2.5.5 Log Directory Writable: ? WP Version: 4.4.2 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – Language: en_US
- Server Environment ###
Server Info: Apache PHP Version: 7.0.0 PHP Post Max Size: 32 MB PHP Time Limit: 30 PHP Max Input Vars: 1000 SUHOSIN Installed: – MySQL Version: 5.5.42 Max Upload Size: 32 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ?
- Database ###
WC Database Version: 2.5.5 : woocommerce_sessions: ? woocommerce_api_keys: ? woocommerce_attribute_taxonomies: ? woocommerce_termmeta: ? woocommerce_downloadable_product_permissions: ? woocommerce_order_items: ? woocommerce_order_itemmeta: ? woocommerce_tax_rates: ? woocommerce_tax_rate_locations: ?
- Active Plugins (9) ###
LayerSlider WP: by Kreatura Media – 5.6.2 Advanced Custom Fields: Repeater Field: by Elliot Condon – 1.1.1 Advanced Custom Fields: Coordinates: by Stupid Studio – 1.0.0 Advanced Custom Fields: by Elliot Condon – 4.4.5 Akismet: by Automattic – 3.1.8 Envato WordPress Toolkit: by Envato – 1.7.3 Hello Dolly: by Matt Mullenweg – 1.6 WPBakery Visual Composer: by Michael M – WPBakery.com – 4.9 WooCommerce: by WooThemes – 2.5.5
- Settings ###
Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2
- API ###
API Enabled: ? API Version: 3.1.0
- WC Pages ###
Shop Base: #4 – /shop/ Cart: #5 – /cart/ Checkout: #6 – /checkout/ My Account: #7 – /my-account/
- Taxonomies ###
Product Types: external (external) grouped (grouped) simple (simple) variable (variable)
- Theme ###
Name: Aurum Version: 2.7 Author URL: http://laborator.co/ Child Theme: ? – If you’re modifying WooCommerce on a parent theme you didn’t build personally then we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?
- Templates ###
Overrides: aurum/woocommerce/archive-product.php aurum/woocommerce/cart/cart-empty.php aurum/woocommerce/cart/cart-shipping.php version 2.3.0 is out of date. The core version is 2.5.0 aurum/woocommerce/cart/cart.php aurum/woocommerce/cart/cross-sells.php aurum/woocommerce/cart/shipping-calculator.php aurum/woocommerce/checkout/form-billing.php aurum/woocommerce/checkout/form-checkout.php aurum/woocommerce/checkout/form-login.php aurum/woocommerce/checkout/form-pay.php version 2.4.7 is out of date. The core version is 2.5.0 aurum/woocommerce/checkout/form-shipping.php aurum/woocommerce/checkout/review-order.php aurum/woocommerce/checkout/thankyou.php aurum/woocommerce/content-product.php version 2.4.0 is out of date. The core version is 2.5.0 aurum/woocommerce/content-product_cat.php version 2.4.0 is out of date. The core version is 2.5.2 aurum/woocommerce/content-single-product.php aurum/woocommerce/global/form-login.php aurum/woocommerce/global/wrapper-end.php aurum/woocommerce/global/wrapper-start.php aurum/woocommerce/loop/add-to-cart.php version 2.1.0 is out of date. The core version is 2.5.0 aurum/woocommerce/loop/loop-end.php aurum/woocommerce/loop/loop-start.php aurum/woocommerce/loop/no-products-found.php aurum/woocommerce/loop/orderby.php aurum/woocommerce/loop/pagination.php aurum/woocommerce/loop/price.php aurum/woocommerce/loop/rating.php aurum/woocommerce/loop/result-count.php aurum/woocommerce/loop/sale-flash.php aurum/woocommerce/myaccount/form-edit-account.php version 2.2.7 is out of date. The core version is 2.5.1 aurum/woocommerce/myaccount/form-edit-address.php aurum/woocommerce/myaccount/form-login.php aurum/woocommerce/myaccount/form-lost-password.php aurum/woocommerce/myaccount/my-account.php aurum/woocommerce/myaccount/my-address.php aurum/woocommerce/myaccount/my-downloads.php aurum/woocommerce/myaccount/my-orders.php version 2.3.10 is out of date. The core version is 2.5.0 aurum/woocommerce/myaccount/view-order.php aurum/woocommerce/order/form-tracking.php aurum/woocommerce/order/order-details-customer.php aurum/woocommerce/order/order-details-item.php version 2.4.0 is out of date. The core version is 2.5.0 aurum/woocommerce/order/order-details.php version 2.4.0 is out of date. The core version is 2.5.3 aurum/woocommerce/order/tracking.php aurum/woocommerce/single-product/add-to-cart/grouped.php aurum/woocommerce/single-product/add-to-cart/variable.php version 2.4.0 is out of date. The core version is 2.5.0 aurum/woocommerce/single-product/meta.php aurum/woocommerce/single-product/price.php aurum/woocommerce/single-product/product-image.php aurum/woocommerce/single-product/product-thumbnails.php aurum/woocommerce/single-product/rating.php aurum/woocommerce/single-product/review.php version 2.1.0 is out of date. The core version is 2.5.0 aurum/woocommerce/single-product/sale-flash.php aurum/woocommerce/single-product/tabs/additional-information.php aurum/woocommerce/single-product/tabs/description.php aurum/woocommerce/single-product/tabs/tabs.php aurum/woocommerce/single-product/title.php aurum/woocommerce/single-product-reviews.php aurum/woocommerce/single-product.php
: Learn how to update outdated templates `
Hi Adikhai1,
Can you please write us your site URL here on comments first?
P.S: When a new WooCommerce plugin update is available, please don’t auto update it until we release a new theme version that fully supports that version of the plugin.
P.P.S: I saw that you have created some other tickets, can you please try to add all your questions in one thread, because in this way is easy for us to understand what you have done and what is left, also is would be easy for you to post in one thread
Kind Regards,
—Ylli
I have a question regarding a payment gateway we decided to use. Can we maintain the same layout of this theme for the checkout page using any payment gateway?
The specific gateway we’re looking at is Braintree through the Woocommerce extension. They offer a layout customization for the checkout form but is there any way we can integrate the payment gateway to the checkout form provided by your theme?
Thank you in advance
Hi there,
Unfortunately it is not officially supported, which means it is not styled with the theme elements so I don’t know how it will work with the theme.
Kind Regards,
Art
Hi, How do I access instructions on how to use Visual Composer?
Hi,
Which problem are you experiencing with it?
I’m not sure if this will address your issue, but you can check their video tutorials in: https://vc.wpbakery.com/video-tutorials/
Kind regards,
Rodrigo
Hi again,
one quick question.
Can you please tell me where can I change the bg color of the sub-menus?
My test-site is: http://ujwebshopteszt.giranelli.huUnder “Elerhetosegeink” there are 2 sub-menus which has black bg color.
And I also would like to change the grey color of the “box” which contains the sub-menus, and the font colors.
Thank you very much best regards Charlie
And I know that this is not theme-related, but I’m not that deep into programming, so I ask this here: the same page, in my footer, on the right, there is a picture. This is a background picture, the url is in the custom css. Is there a way to make this image clickable? To do so that the same image in large size to pop-up in new window, and that’s it. Please advise me. Thank you again Charlie
Hi,
About the menu, you can write the following code in the field Custom CSS of the dashboard:
header.site-header div.nav > ul li ul, header.site-header ul.nav li ul {
background: #f7f7f7 none repeat scroll 0 0;
}
.sub-menu > a:hover {
background: #fff !important;
}
header.site-header div.nav > ul li a, header.site-header ul.nav li a {
color: #fff;
}
Regarding the image at the footer. If you want it to be clickable, then you need to remove it as the background image, and, instead, you can insert it in a text widget. For example:
<a href="http://website.com/image.jpg"><img src="http://website.com/image.jpg" /></a>
Kind regards,
Rodrigo
Hi Rodrigo,
thank you for the quick reply.
Somehow, it seems it doesn’t work for me.
There are 3 color codes in the code you wrote.
1. The first works great, now I can change the bg color of the sub-menu.
2. The secont doesn’t seem to do anything, if I change it changes nothing.
3. The third changes not only the font color of the sub-menu, but color of all the menu items. Is there a way to chance the font color only in sub-menu, independent from the main menu?
4. And the onmouse color of the sub-menu remains the same (black), the code doesn’t do anything with it.
Regading to my footer question, I will do as you suggested, it was a great help, thank you very much!
best regards
Charlie
Hi,
Regarding your questions:
2) That code worked fine for me. Make sure to keep the !important keyword when you add the code.
3) and 4) You can use this instead:
header.site-header div.nav > ul ul li a, header.site-header ul.nav ul li a {
color: #fff;
}
header.site-header div.nav > ul ul li a:hover, header.site-header ul.nav ul li a:hover {
color: #000;
}
Thank you for your reply!
I copied the code. The font color is now okay, but the onmouse bg color is still black, no matter how I change the code.
This is one thing, the other is that the onmouse font color is grey, and I’d like to change that as well.
Can you help me with these?
thanks
Charlie
Hi,
any updates on this?
Thank you very much!
Charlie
Hi Charlie,
Have you solved this please? Because i see that your menu color is black and light green on hover.
Kind Regards,
—Ylli
Hi Ylli,
in this very moment I found out what the problem was.
The code worked, but I had to log out from wp to see the real version. Somehow when I was logged in, it couldn’t see it right in my browser.
So it is now okay!
Thank you very much
Charlie
Hi Charlie,
usually this happens if you are using any caching plugin and it takes time to see the changes, anyway glad to hear that the problem is solved now
Kind Regards,
—Ylli
Hello guys, after logging in as a customer in the online shop there appears a blank page. Afterwards when refreshing this blank page the “my account” page appears. Do you know why? This is very urgent, it would be very awesome if you could have a quick look. Is there any way how to provide you with test login credentials?
Thanks so much in advance!
Hi,
Let’s make sure that you have the latest version of WordPress, the theme and all of your plugins installed, since the cause of the conflict may be that any of them is outdated.
Kind regards,
Rodrigo
Hi, I am running the newest version. Please have a look: http://www.tobs-beauty.com/mein-konto/
We tested the system by deactivating the plugins and re-activated them step by step. We always had the same problem. First the page after login is blank and then after refreshing it works. Any idea? Thanks!
Hi foxhounds,
Can you please send us your site URL and WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind Regards,
—Ylli
Hello, I would like to know how to remove the bar right under the main menu, like there is in this page http://themes.laborator.co/#theme=aurum.
Could you please help?
Jane
My website is on maintenance mode..
Hi,
I’m not sure if this is the code tweak that you’re looking for, since the link that you provided us links to the start page of the demos. Anyway, you can write the following code in the field Custom CSS of your dashboard:
header.site-header {
box-shadow: none;
}
Kind regards,
Rodrigo
Purchase code: 7262ea7c-3494-45ae-a7a8-84d6500c6c9d
The checkout page is showing text on the right side of the page as vertical instead of horizontal. I can’t attached the screenshot since there is no way to attached a file here.
The site is here: www.empireproductions.net.au but you can’t see this as this is accessible through login now. please let me know how to show you this bug now. thx
Hi shareef790,
You can upload screenshots on this site if you don’t know any other service and then send us the URL of the screenshot.
Kind Regards,
—Ylli
Hello, i bought this theme and i can’t upload it into my wordpress. I always get the same message : “Are you sure you want to do this? Please try again.” I really don’t know how to do.. If you can help me? Thanks anticipated
Hi,
The issue seems related to a conflict with your server configuration, so I’d suggest to install the theme via FTP. Take a look at: http://documentation.laborator.co/kb/aurum/getting-started-aurum/installation-6/
Kind regards,
Rodrigo
