3572 comments found.
Hi, I need to install an multilingal shop for the german market and would like to use the Aurum-Theme. Is this theme compatible with WooCommerce Multilingual ?
Or is it also fully working and compatible with the plugin polylang and can you recomment it instead of the chargeable WPML? https://de.wordpress.org/plugins/polylang/Thanks a lot Sandra
Hi,
You should not find any issues with these plugins, as long as their latest versions are compatible with the latest WP’s one.
Kind regards,
Rodrigo
Dear Laborator, Nice theme but i have small problems.
my site: www.goo.gl/XjsDm1
The price on the product pages is twice. How can I remove one of them?
And how can I remove the delivery times (only) on the shop pages (not single product page)?
Hi,
You can write the following code in the field Custom CSS in your dashboard:
div[itemprop="offers"] .amount {
display: none !important;
}
div[itemprop="offers"] .price .amount {
display: block !important;
}
.archive.woocommerce .shipping_de.shipping_de_string {
display: none !important;
}
Kind regards,
Rodrigo
Thank you very much!
Hi Kr007,
Glad to hear that 
I saw that you are using an old version of Layer Slider.
If you can’t update LayerSlider, go to Plugins > Installed Plugins and delete LayerSlider plugin then install it from Install Plugins page again. Your current sliders will not be deleted.
P.S: If you like Aurum, it would help us a lot if you could rate our item on themeforest from your Downloads tab, (if you don’t know how, just open this link).
Thank you and have a nice weekend
Kind Regards,
—Ylli
Dear Laborator,
I recently updated a plugin on my site, and now my site won’t load anymore. It gives me an error 500. Can you please see what is happening?
I wanted to update all my plug-ins before installing the new Aurum version 2.9, now I can’t access my site anymore.
Thanks in advance, Jesper Meijering Ravesupply
Hi Jesper,
Can you please tell us from what version of Aurum you where using before this update?
Kind Regards,
—Ylli
Hi Yili,
I am currently using version 2.8.
Kind Regards, Jesper
Hi Jesper,
What plugin you updated please, and what version of plugin where you using before update?
Kind Regards,
—Ylli
Hi Yili,
The name of the Plugin is “quantities-and-units-for-woocommerce/”. If I take a look at the ftp of my site I can find the following information about this Plugin:
Tags: woocommerce, product quantities, product minimum values, product maximum values, product step values, incremental product quantities, min, max, decimal Requires at least: 3.5 Tested up to: 4.3 Stable tag: 1.0.9 License: GPLv2 License URI: http://www.gnu.org/licenses/gpl-2.0.html
If I take a look at the cangelog I would say the previous version of this Plugin was 1.0.8. I hope this is the information you needed.
Kind regards, Jesper
Hi Jesper,
Can you please login to your FTP and navigate to: wp-content/plugins and delete the folder of this plugin, then check if your site is working again?
Kind Regards,
—Ylli
Hi Ylli,
This solved the problem, thanks. I also successfully updated to version 2.9.
Kind Regards, Jesper
Hi Jesper,
Glad to hear that you managed to solve the problem and updated to the latest update
P.S: If you like Aurum, it would help us a lot if you could rate our item on themeforest from your Downloads tab, (if you don’t know how, just open this link).
Thank you very much and have a nice day
Kind Regards,
—Ylli
Hello, how to change the color of Top Menu like in your demo page of Bookstrore. I import the demo data, but it leave my top menu white(not light brown like your demo). I tried to fid the setting in Theme Options but i can’t find it.
Hi mahendrapermana,
Can you please write us your site URL here on comments first? We need to investigate your site and then get back to you if we have possible solution.
Kind Regards,
—Ylli
My site is still on developement, it’s still in localhost. Maybe in 3-4 days it would be online
Hi mahendrapermana,
Ok then, when your site is online, just reply to this thread and we will check your problem
Kind Regards,
—Ylli
Here is the link of my site: http://new.geniusbabybook.com/
Please tell me if you need the credentials.
Hi mahendrapermana,
Can you please add the code below to Custom CSS
header.site-header.header-type-1, header.mobile-menu .mobile-logo {
background: #C8BCA7 !important;
}
Kind regards,
—Ylli
One more question, my product doesn’t have any shadows like in your demo. How to add the shadow.
Hi there,
The shadow is not added by the theme or by us, it is included in the photos.
Kind Regards,
Art
header.site-header.header-type-1, header.mobile-menu .mobile-logo { background: #C8BCA7 !important; }
I already add it on the custom CSS in your Theme Options tab. But it still didnt change the color.
Please visit: http://new.geniusbabybook.com/
Hi there,
Add this, it should definitely work:
header.site-header .full-menu {
background: #C8BCA7 !important;
}
Kind Regards,
Art
Ok now further trouble shooting there is a problem.
WHen someone adds somethign to the cart and trys to take it off.
It does not do it.
Can I have a solution for this ? I try to remove items from the cart and will not allow me.
Hi ChickenFighter,
Can you please write us your site URL here on comments first? We need to investigate your site and then get back to you if we have possible solution.
P.S: You have created some other tickets, in the future if you have any question, please don’t create a new ticket but just find a ticket that you have wrote to us earlier and just reply there with your new question, because in this way is easy for us to understand what you have done and what is left, also is would be easy for you to post in one thread
Kind Regards,
—Ylli
I’d like for you to connect to my godaddy hosting and fix the issue with stripe checkout. Or I would like a refund.
Ok disregard my question to go on my site and fix it. I paid someone to fix it and its fixed now. But I have another small minor issue
Hi ChickenFighter,
Glad to hear that your problem is solved
P.S: You have created some other tickets, in the future if you have any question, please don’t create a new ticket but just find a ticket that you have wrote to us earlier and just reply there with your new question, because in this way is easy for us to understand what you have done and what is left, also is would be easy for you to post in one thread.
Kind Regards,
—Ylli
I have a problem when I add a product. After that “aurum/woocommerce/order/order-details.php wersja 2.5.0 jest nieaktualna. Wersja systemu to 2.5.3, ” it’s mean that php version is utdated, System version is 2.5.3 – I’m the beginner and I have no idea what should I do. PHP version on the server is 5.4 now…help
Hi sabiniak,
Can you please write us your site URL here on comments first? We need to investigate your site and then get back to you if we have possible solution.
P.S: Recommended PHP configuration limits are as follows:
max_execution_time 180
memory_limit 128M
post_max_size 32M
upload_max_filesize 64M
For more info visit this link Recommended PHP Configuration Limits
If you need more info, please don’t hesitate to reply us
Kind Regards,
—Ylli
www.fist.ie
Hi sabiniak,
You are using an old version of our theme (2.8) and the latest version for the moment is (2.9), please update theme first.
The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins
you can learn this easy step-by-step procedure
Important: Please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
P.S: When a new WooCommerce plugin update is available, please don’t auto update it until we release a new theme version that fully supports that version of the plugin.
Kind Regards,
—Ylli
THANKS
Glad to hear that
Kind regards,
—Ylli
Hi, next problem – I update plugins and theme. After that I lost possiblity to use visual composer – WPBakery Visual Composer ver 4.9.2. What should I do now?
Hi sabiniak,
You are using an old version of our theme (2.8) and the latest version for the moment is (2.9), please update theme first.
The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins
you can learn this easy step-by-step procedure
Very Important: After you update the theme please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
Kind regards,
—Ylli
Thanks Ylli. Now it’s ok.
Hi sabiniak,
It’s nice to hear that it’s working now
Kind Regards,
—Ylli
Hi, I need add any custom fields in the single product, BookAuthor, BookPublishing, QuantityPages, ISBN, CoverType, Height.
Can you helpme please?
Hi there,
You can do that easily, on your WordPress dashboard go to Products > Attributes and add these new fields so they will appear when re-editing your product.
Kind Regards,
Art
I just got a mail that a version 2.9 is released, how do i update? Do I need to first uninstall the current 2.8 or will Wordpress tell me to do it later?
p.s love the theme, one of my first premium themes and I love it!
Hi Domello,
You don’t need to uninstall anything.
The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure.
Very Important: Please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
P.S: Thank you very much for this comment, we appreciate it a lot
If you like Aurum, it would help us a lot if you could rate our item on themeforest from your Downloads tab, (if you don’t know how, just open this link).
Thank you and have a nice day!
Kind Regards,
—Ylli
Hi, I need help with the Theme. 1. Wanted the header to be extended the logo seems small when fit under 16×16 dimensions 2. Kindly provide me with the dimensions for a)Images on slider b) Images on products/ shop
Thanks
Hi Beth91
1. I am not sure how you want this, can you send an example screenshot how you want to this to be?
2. Images on slider will have the dimensions you upload so you are free to do choose the images there. As for product images here are the dimensions:
Product list page: 290×370 Product single page: 555×710
You can change shop image sizes in Theme Options > Shop Settings
After changing you need to regenerate thumbnails.
Best regards,
Arlind
1. I would like to be able to add a larger logo. the current logo settings for 194×40 pixels makes it seem small
http://prntscr.com/alfnd3? 2. Also the Aurum Theme Options seem to be overlaying each other/frozen and I cannot make changes onto it. I have tried to refresh and log out its still displaying as below.
http://prntscr.com/alfnnyHi Beth91
1. Simply upload larger logo image, thats all. You can set the maximum width for the logo here:
2. Its weird, can you please open this page on a wider screen (for example 15’ inches) and see if theme options will not overlay?
Best regards,
Arlind
Hi, Thanks for the quick response. I will adjust the logo size.2. Yes i have tried opening it from different laptops it still showing the same frozen/overlap..Do I give you temporary access details?
Hi
1. Great, that will work for you.
2. Sure, send your credentials. To send us email use this link. Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Best regards,
Arlind
Hi, I install BookStore in Aurum theme but popup an error in the wordpress posts. Actually i see empty and stantdard teme… (http://bneishol-cp155.wordpresstemporal.com/) Can you tellme manual instalation of bookStore please? Thank you
Hi there,
The installation of the Bookshop demo is like the other demos, the same.
I checked out your site and it seems just fine with the same products as in our demo, what issues are you having with it?
Kind Regards,
Art
Ubermenu section is not visible in our admin panel, how to enable ubermenu.
Please help asap…..
Thanks, Preeti
Hi Preeti,
As we have wrote on our item page:
We would include the Uber Menu for free with our theme but we are not permitted to do this because they do not provide Extended Licenses, so you must purchase it separately.
Here is the plugin page: UberMenu (MegaMenu) and for further info please use author link, UberMenu Documentation , is easy to understand.
If you use UberMenu don’t forget to disable skin,
(view large version)
and it will fit the Aurum-s style
Kind Regards,
—Ylli
Hi,
I want to implement ubermenu which you showed in your theme menu, but i am not able to implement this type of menu. Please help me out how to implement this menu.
My Website link is :- http://www.adscribeindia.in/orangetechnologyI want a refund because this theme has been nothing but a hasstle from day one. I have spent over 150 dollars on fiverr customizing it and attempting to get people to fix it. Perhaps it just does not clash or work well with my go daddy hosting
http://kratombuzz.com < does this look like a functioning website to you ? Why does it post my items as home ? Why are all these things happening, i thought this was a plug n play theme.There is no way for me to even test if my payment checkout work because it has no option for variable pricing sized that I added to each item. I cannot add items to the cart even though I put in specific pricing variables. I have put over 50 hours into this site and should be charging you for wasting my time.
I have obsessive compulsion disorder and my high blood pressure is not worth the hasstle I am getting from the theme you built sir.
Refund me now please so i can buy a theme that will work for me.
I am going to hire out of my pocket one more time for this theme. Then if not working I have to get a refund. I stand to lose much more with getting another theme like my valuable time seeing is that I’m human and not going to live forever.
Hi
I am sorry to hear you are having bad time with our theme.
We always put much efforts in order to make each of our customers happy, thats why we have achieved 22,000 sales, and this is not because we scam or fool people with bad products or user experience.
You may see that average of the item is higher 4.68 out of 5.00 stars, so 2700+ customers cannot be wrong. We take theme development and customer support seriously and thats what user love Laborator more.
While testing your site, I was able to add an item to cart, furthermore I have recorded a video for you:
http://drops.laborator.co/10sEPAs for payments, to setup payment methods and make checkout page valid, go to WooCommerce > Settings > Checkout
Enable any payment method:
For example:
However if you are not happy, we do not want to force you to use Aurum and will provide a refund. You need to make this request here.
Best regards,
Arlind
IT WONT ALLOW THE HOST OF THE WEBSITE TO ADD ITEMS TO THE CART AND CHECKUOT.http://imgur.com/EuTBBec
2ND STRIPE IS INSTALLED , STRIPE IS SLL CERTIFIED
GUY I HAVE STRIPE CHECKOUT INSTALLED ON MY WEBSITE….......................................................................................................................................................................................................................................................................................................................................................
i DON’T NEED TO ACCEPT CHECKS i ACCEPT STRIPE WHICH IS SSL VERIFIED…........................
LET ME FURTHER SHOW YOU…............ http://imgur.com/VkyYN3J
YET YOU OR i ARE STILL NOT ABLE TO PURCHASE…........................................................................................................................................................................................................................................................................
Hi ChickenFighter,
I saw that you solved this problem with your hosting provider, and as you saw this is not a theme problem, because few users use stripe and they don’t have this problem.
Also please don’t write with Capital letters anymore and write your comments as they should, or we will not reply to you anymore.
P.S: Again, you have created some other tickets, in the future if you have any question, please don’t create a new ticket but just find a ticket that you have wrote to us earlier and just reply there with your new question, because in this way is easy for us to understand what you have done and what is left, also is would be easy for you to post in one thread
Kind Regards,
—Ylli
Ive already bought your theme, is it possible I can use it on 2 sites ?
I used a cracked vesion of your theme from wplocker. And its doing nothing but fucking up menus, pictures categories, products . Is it possible I can transfer menus to the real theme and not cracked.
Hi there,
The license you purchase is valid only for a single site which means you can only use it once and to use it in more sites you can re-purchase it, or if you want to get the lifetime license you can get the Extended License, unfortunately the menus cannot be transferred or exported.
Kind Regards,
Art
sorry for my endless questions.
i have 2 problems.
first -slider doesnt show up. How can i active it? but it works on mobile.
Second- there is “Trending, BestSellers and November Sales” in home page. How can i edit or remove “Trending, BestSellers and November Sales” ??
Thank you.
images; http://prntscr.com/aibtnc http://prntscr.com/aibtv0 http://prntscr.com/aibu6wmy website: www.almabak.com
Thank you
Hi husame
Don’t worry about your questions. Whatever we can help, we will do our best.
1. If you want to set slider in homepage create a page and apply the slider via Visual Composer, this is how we have already implemented the slider in our demo sites:
Slider should be created before:
2. In the same page when you edit the slider, click Heading title edit as shown here:
And change these values:
3. Please make sure any plugin is not causing this because this is working fine in my chrome:
Best regards,
Arlind
i have just created layer slider as you explained me. Thank you. I have almost learned what it is. But i can’t put it to my home page. Still there is blank in layer slider place in home page. i can’t also edit page with Visual Composer. plase check it. http://prntscr.com/aiihk3
i mean i created layer slider but i couldn’t put it to my home page.
...
i solved layer slider problem. now it works well. Thank you. but there is still problem with google chrome.
Hi husame,
1— Glad to hear that you managed to solve the problem
2— About your other problem, can you please try to be very specific about the question and explain it more to us, in this way we can easily understand you and give you the proper answer
Kind Regards,
—Ylli
I am wanting to add subcategory icons to every parent page on my shop. So for example. If I choose the parent page called “Shoes”. It will take me to a page with “High Heels”, “Sneakers”, “Casual”, “Dress” and “Running” subcategories at the top and then the products for all five categories below. Then once they choose a subcategory, it will simply show the products in that subcategory.
Hi there,
Can you explain a little bit more to us, do you want the parent menu item to have something like a caret for users to know what it has sub-categories or how do you want to do it?
Kind Regards,
Art
I was thinking it would look like the category listing page on the Aurum demo site. It shows accessories, men, shoes, women. What I want is when a customer hits shoes, it will go the shoes page and include the shoes subcategories at the top, such as sneakers, casual, dress, running, etc.
Hi there,
As far as I know it will automatically include the sub-categories and products from the child categories.
Kind Regards,
Art
i get this error when i install multilingual demo content…
Hooray! All Done. View Multilingual Site Demo Content » However few errors appeared during the import process: [ErrType: widgets] Import file could not be found. Please try again.
and i can’t see language and currency.
i did this “To get this go to Laborator > Theme Options > Header and set the Top Right menu to WPML Language & Currency Switcher to make it just like in the demo site.”
But nothing changed. my website is www.almabak.com
Hi husame
Firstly, we were surprised to see that you’ve rated 1 star, with an issue that is not part of our theme.
The earliest request you made was 19 hours ago, which is inside our deadlines of support 2 business days, so only for working days, because we don’t give support on weekends.
There are about 2800 clients that have purchased Aurum and 99% of them do not regret it. We are not here to fool our clients but we put too much efforts to make our clients happy and provide support, and we never neglect any of our customers. This is presented by high rating of the theme which has the average of 4.70~ stars out 5.00
In order to fix your issue, you need to install this plugin:
https://wordpress.org/plugins/woocommerce-currency-switcher/If you want to continue using our theme we kindly ask you to increase your rating and start collaborating with us.
Best regards,
Arlind
Hi, which plugins does this theme need ? Thanks
Hi optimized,
Our theme needs those plugins:
Advanced Custom Fields (with their plugins)
WooCommerce
WPBakery Visual Composer
LayerSlider WP (Optional, if you want to use Sliders)
Envato Toolkit (this plugin is needed to update your theme, when we push updates)
Kind Regards,
—Ylli
why i can’t see language options? i think you use only premium plugins which we must pay again and again for all plugins. I can’t see languange and currency switcher.
Hi there,
The currency switcher and the multi-lingual site will work by purchasing the WPML plugin which is the most popular extension for translations and multi-language management.
Kind Regards,
Art
so why is it written all these for just 59$? i don’t understand. i think you have to write this situation (premium wpml). or you shouldn’t write all these for just 59$ in theme page…
i see some comments about loco translation. what is that? how can i use that? i mean i want to see language and currency in my home page. i feel idiot myself because of your marketing strategy(actually its not strategy. its LIE). i should solve this problem. ok? i don’t wanna pay for plugins which you mentioned “all these for just 59$”.
Hi
There is a difference between INCLUDED and SUPPORTED,
INCLUDED means that it is in the theme package and you will not need to purchase the license.
SUPPORTED means that if you have the plugin, theme supports it, otherwise we do not include in the theme.
This theme also supports “WooCommerce” but doesn’t include it in theme package, this is the case.
So dear customer you were wrong.
You may read it in the items page.
Best regards,
Arlind
okay you are right. I am sorry. i didn’t realize that. so i should purchase just wpml and then 4 languages and logo(favicon) will show up automatically in my website? or if i get loco translate, can i do that like demo? or if i get qtranslate -x ?
Hi
You may install free plugin for translation its called “Q Translate” but we have not tested if our theme fully works with this plugin.
If that doesn’t work, you may purchase WPML license and install 4 languages in your site. Note that you need WooCommerce multilingual (view here) plugin in order to fit changes of WooCommerce and WPML.
Logo and fav icon can be changed without WPML plugin all you need is to go to Theme Options > Header and apply your logo.
P.S. Loco translate is valid only when you use single language in your site, if you have 2+ languages you need to use WPML or q translate.
Best regards,
Arlind
hi. i would like to try free language plugin such as Q Translate, Transposh and Loco Translate. which one does work for sure? and i have a problem. please check this image http://prntscr.com/aia9n4 i can’t see this language options in website. i installed a few language plugin but i couldn’t see that. i should have WPML to see that language options where right corner of website? Thank you for your support
Hi husame,
I would suggest Loco Translate, if you want to change your site on your language, and not another one because only WPML can offer multilingual website.
For sure that you need WPML for that.
Kind Regards,
—Ylli
