630 comments found.
Hi, I sent an email earlier this week and haven’t received any answer. I’ve looked at my email junk mail and it’s not there. Is there a better way to get support?
Hi,
Can you please tell me where did you send the email to? You can contact me from here http://templatation.com/support/ I reply within hours.
I sent it to the Support page and filled out the page. I’ve just done it again. Please Please respond I need help.
Hi,
I still see no email from you, I am not sure whats wrong, I am getting form submission from other people fine. Just got 6 submissions and all email came fine.
Can you email me directly at templatation@gmail.com please.
Or contact me from the form you see bottom right here http://themeforest.net/user/templatation I will reply you within minutes if I am awake.
Hello! I’m having a little problem with the theme and would be grateful if you can help me. When you click on the gallery images (on product pages), they do not appear as they should, instead the page keeps showing the main product image. See here: http://monaamorim.com/produto/alfandega/
Hi,
It seems you updated WC to 2.5 version. Please update theme too, note that v6.0 family is changed heavily so make sure to do it on staging site first or make a backup before updating.
Thank you! But how do I do this? It seems there is no theme update available…
It seems you have v5.3, while the current theme version available is 6.8.
Hi I love your product but I specifically paid for additional support for a single query. I have had no response for about a month now. Can I please have my money back? Thanks
Hi,
For some reason I did not receive your query. I saw you emailed me too, I have replied you there.
Hi, this is a pre-sale question. Do you have a demo website where I could log in to the control panel to see how I could customize the theme and whether this would suit my needs? thanks.
Hi,
Thanks for your interest, I have setup a demo admin for you. Here
http://templatation.net/justshoptestdrive/?testdrive=true When you click you will be logged in as admin already , in case you need documentation here it is : http://templatation.com/documentation/justshopHello, is there a way to add a new tab redirect for the social item buttons from the footer? rather than going there directly ( within the tab that your in then)
Hi,
Yes, its possible, please contact me privately from my profile contact form and I will share updated function to do that.
Hi there – I’d like to change the color of the menu dividers ”/” (currently orange). Is there a css modification I do to change this color to match the other colors of my site? url: thecarouselcake.com
Hi,
Thats an image actually, on this path https://www.thecarouselcake.com/wp-content/themes/justshop/images/slash.png you can replace this image with colored version. Hope this helps.
Or you can remove that slash by entering below css in themeoptions-customcss box.
#header.c #navigation > ul > li { display: none; }
I am using style.css , its default color is orange, let me know where I can change the color of the buttons and titles to be of a color cafe? where in the .css will be this code ?
Hi,
Cafe color already included in color schemes, please find option to change color style the first option in themeoptions/general settings.
Hi, I have checked my site and also your demo and in the source code I see that the line .tp-caption a{color:#ff7302;text-shadow:none;-webkit-transition:all 0.2s ease-out;-moz-transition:all 0.2s ease-out;-o-transition:all 0.2s ease-out;-ms-transition:all 0.2s ease-out}.tp-caption a:hover{color:#ffa902} is repeating again and again. Is this normal? Its from the revolution slider
Thank you
Hi,
This is not a theme, this is revolution slider. They do it for slider text color. You can confirm this by activating default theme and you will still see that. The best people to ask for help about this will be revolution slider people.
Hi
I upgraded last week to the 6.6 version and encountered several display issues: I could fix most of them using some css, but there is definitely a bug with the revolution slider Ken burns effect.
The image was split into 2 and after trying everything to solve this issue, I had to shut off the Ken Burns effect.
This is a problem with a block position that is indicated as ‘absolute’ and should be ‘relative’, but even with this change into the revolution slider code, I couldn’t align the image vertically.
To be sure it was indeed a bug from the slider revolution plugin, I downloaded a ken burns template that worked perfectly in their website and was also splitting into 2 once installed in my website.
Maybe there is a simple fix, if so please be kind to indicate me what to do… For the moment I just shut the Ken Burns effect off, but it would be great to have it back.
Thanks a lot!
Bruno agence NEOH
Hi Bruno,
Do you have latest version of the theme, I remember this was an issue and I fixed it last month. If you still have trouble, can you share the URL where I can actually see the problem.
Hi Templatation and thanks for your quick answer.
The website URL is http://www.pattysserie.fr... but I deactivated the ken burns effect because of the problems I encountered with it.
I updated the theme to the 6.6 version and you released a new version (6.7) yesterday… Does this new version include the slider revolution fix?
If so, could you just give me the changelog so that I won’t have to update the whole theme again, because I made lots of customizations and I would prefer not to spend hours to change every file just to correct a single issue…
Thanks for your help.
Bruno agence NEOH
No Bruno, I did not do it in last update, it was last month. Can you activate the ken burns for few minutes, I am here for atleast 2 hours so I can check it right now.
Ok, I activated the Ken Burns effect, but only for the first slide. As you can see, it is split into 2, and the settings are exactly the same I used previously… Glad if you can help 
Please edit that slide, change background image > Source settings, from contain to cover. if that doesnt solve, I would need wp-admin access which you can share with me privately here http://templatation.ticksy.com
The background fit is already set as “cover”, and I already tried to change all of these settings with no luck… The only way was to remove the Ken Burns effect…
Anyway I will create an admin access for you so that you can have a look, meanwhile I will shut the Ken burns effect once again.
Thanks again for your help
I’ve tried to connect to your support center but I cannot open a private ticket because of my expiration code. I created an admin access for you to have a look but now I don’t know how to send it… could you please give me a valid e-mail address? And by the way your contact form (http://templatation.com/newsite/?page_id=7) is not working either….
You can send ticket on ticksy without entering key at all, you can also email me from the contact form here http://themeforest.net/user/templatation
Ok I sent you an e-mail with the credential, please let me know when you find a solution. Best Regards.
I replied your ticket.
Is there any way that the default view of the products either list view ? because that appears first is the grid view
Hi,
Yes, there is, please go to wp-admin/woocommerce/settings/products/display you will find it on the bottom.
Aavst detects a virus in the files to be downloaded…
Thank you for reporting, I downloaded Avast and ran the scan. Culprit is js file from themeoptions script I am using. I fixed it and uploading updated version soon. (to make it faster for you, you can just let the Avast fix the problem itself.)
Hi, When a user press the “add to cart” in a configurable product with attributes (dropdown), nothing happens if he don’t select a value. Do you plan to add a popup or a notice to inform user that he has to select an attribute first so he can add to basket?
Also how do i add a recaptcha to contact form?
Hi,
First issue is woocommerce related, my theme only makes it look good, does nothing for functionality. Please use Contact/plugin page template for flexibility in contact form, and then install ninja forms plugin. You can enter its shortcode in Themeoptions/contact (Make sure you have latest version though).
If you still need help, Please create ticket here http://templatation.ticksy.com with URL.
How i can hide the twitter and facebook icon in the products description??
Hey,
From here you can hide them http://prntscr.com/afudzp
Hey, I was wondering if there’s a way to take out the Testimonial section of the Homepage section but not leave the empty rectangle there. Is there a way to expand the About section of the Homepage so that it covers a full page width and not have the Testimonial section empty? Thanks
Hey,
Ofcourse, if you have latest version, you can just go to themeoptions/homepage/about-testimony section, and disable testimonial from there. The about section will expand.
I have the latest version 6.6 installed and did just that but there’s still an empty section to the right of the about section. Is there a newer version than 6.6?
It seems this problem arose when I recently did a version with wider layout. I have fixed it in my local repo and will be updated in next version. To quick fix it on your website, you can add below in themeoptions/customcss box.
.js_1170 .cols-b-full { background: #FFFFFF; }
@media only screen and (min-width: 769px) {
.js_1170 .cols-b-full > *:first-child { width: 1140px; }
}
Thanks!!!
Hey, this solved it for desktops and mobile devices, but when I tested it on an iPad the About Section was only half page showing and the other half was empty. Is there a way in fixing it for iPad devices also? Thanks
Hi,
Please create ticket here http://templatation.ticksy.com with website URL.
HI Templetation,
I updated the theme and requires me to re- update ” WPBakery Visual Composer” to version 4.10 ( I have 4.9 ) ... how come ( problem already encountered )
Another problem I see why now twice the contents of the home page ??
I realize that being out of the media a few days http://www.pasticceriabianchigiovanni.it/
I hope you can make an exception …
excuse me thanks a lot
Fabio
Hi Fabio,
About VC, please check this http://bit.ly/1T9w8yw For the other problem, please edit the homepage, and make sure there is nothing in the editor of that page. From latest version, the content in the page editor shows up on Homepage as well, unlike before.
thanks a lot of!!!!!
thanks a lot of!!!!!
I do not understand a thing .. Before I had my home page : - Row of images that flow ; - Row of “AboutUs/Testimonials”; - Row of the content page title + Title.
Now I have the same thing , but before of “AboutUs/Testimonials” I have a new line with the content of the page without the title . ( New version )
It ’ possible that there is a check to be put to see how I saw before?.. Or you can put in the new row the title of the page with the content?
Thanks Fabio.
Hi Fabio,
Sorry I dont understand, that gallery must be coming from editor of the page set as homepage. So you can remove it from there.
To make things easy, can you contact me from here http://templatation.ticksy.com/ with wp-admin details and exact explanation of your desire, I will help you achive it.
Hi, i was wondering how do you remove the product meta stuff on the product pages? I don’t want the product pages to show SKU, category, and tags. Thanks!
Hi
Easiest way to do is to hide it using css, please enter below code in themeoptions/display/customcssbox
.single-product .summary .product_meta { display: none; }
Okay thanks!!
Also I have another question, do you know how to align the text of the header 3 of the product category of the home page? i inspect the element and it gives me ( ul.products li.product.product-category h3 ) but i’m not sure what to type in the custom css. Thanks
And for some reason when i choose the [Enable Featured Products*] on the Theme option for the homepage setting there’s no featured products that shows up for the [Few of Awesome Products from our Store].. But there are a lot of products in the woocommerce.
Hi,
You can write.home ul.products li.product.product-category h3 { text-align: center; } or left if you want left.
Please make sure there are actually some featured products set. Open the list of products and click Star icon to make product featured.
Hope this helps.
Before I buy theme I like to ask, can I change the header menu text italic to normal?
Hi,
Thanks for your interest in theme. While there is no such option for doing this in themeoptions (because need of design wanted them to be italic), but its as easy as writing
ul.nav > li {
font-style: normal;
}
You can place minor css rules easily in themeoptions customcss box.
Before I purchase, can I get a login for a demo site please?
Hi,
Thanks for your interest, I plan to incorporate a system soon where users will be able to play with demo site before they purchase. But its not live yet.
You can email me using form bottom right corner here http://themeforest.net/user/templatation , and I will make you user of my testing site so that you can test.
Sadly this theme has never worked for me. The read me first instructions never fully loaded. The first time I attempted to use it the theme never appeared in word press. I have uninstalled and re-loaded and now it appears but there is no demo to see your changes as you work. The You tube video shows a demo page, I’ve never been able to get it. I have contacted my host and they have not been any help, and finding info on word press has been very difficult. This theme is not for people who are looking for an easy website to get started.
Hi,
Thanks for purchasing, I will help you with issues. Please create ticket here https://templatation.ticksy.com/ and give me wp-admin info I will setup it exactly like my demo.
Thank You. Any help will be appreciated. I have created a ticket.
Hi,
I can not install the “Revolution Slider Plugin”. It shows : Unable to copy files. revslider / admin / assets / css / font / egfont.svg Can you please help?
Hi,
As the error says itself, your server is probably not accepting svg file. You can try to upload plugin files using FTP. You can also ask this question to revslider guys here http://codecanyon.net/item/slider-revolution-responsive-wordpress-plugin/2751380
