10688 comments found.
Menu does not show on theme using Magento 2.
Please try to clear your Magento cache
Regards, SW-Themes
Clearing the cache does not correct the issue.
Please send us your info details via helpdesk to get the support.
I need to inpect (view) a configurable product in your Demo 5 of this Magento Porto Theme. It’s possible? I have not found an example of configurable product in the Demo 5.
Check this pls: http://45.55.39.151/magento/porto/index.php/demo5_en/fashion/jane-dress.html?___SID=U
Regards, SW-Themes
In this example, you use Mango Color Extension? In my website, option don’t float in right of product image? This is a configuration? http://prntscr.com/ajcabi
Sorry, i thought you are interested in Porto Magento 1.x. here’re sample of configurable product from Porto Magento 2: http://45.55.39.151/magento2/porto/demo5_en/frankie-sweatshirt.html We currently use Color Swatches of Magento deault.
I have posted this 3 days ago…..still no response.
Hi SW Team,
Nice theme which im thinking about to buy for my next project. Some questions before:
1- Custom tab: Can I print different attribute values inside one tab. E.g: This product can be shipped within <delivery time>. The shippingcosts wil be:<Shippincost>
2- Improve shopping experience We Have good experience with third party shoppingcart extension. Can we use this with your theme without conflicts? https://amasty.com/ajax-shopping-cart.html We need to add stuff to the basket popup to remind clients to make their orders comlplete.
3- Quick View Is it possible to make “quick view” option work on product page for related and upsell products area?
4- Search I need an advanced Search function on my next project. Is this extension compatible with your theme? https://www.magentocommerce.com/magento-connect/search-sphinx-search-ultimate-15512.html
If you can modify the theme for me to get the sesired results, we like to know how much this will cost to let you do it for us. And if it’s planned for future releases, please give is a timeframe for it. Or….if you have suggestions for simmilar extensions that wil do the trick but without bugs, we love to hear that from you.
Thanks in advance.
Sorry for not answering you promply. All above, which Porto version are you interested in now? Porto 1.x or Porto 2.x for Magento 2?
Regards, SW-Themes
Magento 1 because off the availability of extensions
Sorry for getting back to you late,
1. I dont quite understand extractly what you are asking. Could you pls show me any sample?
2-4. I had no chance to check whether this extension can work well with our theme or not.
3. Yes, it will need some customization
If you are interested in our customization service, then pls contact us via email in profile section.
Regards, SW-Themes
Thanks for your reply,
I Really like the design of your theme and was wondering if you are planning to add features like Argento theme has. Especially the pop up cart with related / cross-sell products.
Hit Add to cart to see it in action here: http://argentotheme.com/demo-switcher#flatI purchased the theme to have
Home Version 6
Slider with Left Navigation Max Page Width: 1170px Border Radius – Enabled
I have Magento 2 installed and after the installation of the theme files I do not see the Home Version 6 in pre installed templates. Please help
Thanks for using Porto.
You are using Porto version 2.1.0? Homepage 6 is included from v2.1.0
Regards, SW-Themes
I got seven demo versions included and not the one which has Home Version 6. Could you please help.
Hi, another question, on category page, how to collapse filters by default?
No support at all. Very unhappy. How do I get a refund as your product doesn’t work. I’ve had a ticket open for 9 days.
Sorry for poor support you got these days. We just back to work after vocation. Now, i am checking your issues:
1. A large number of Sql queries created in mega menu
2. Paypal wont launch from checkout
Regards, SW-Themes
I am here now after checking your issues:
1. This is not theme issue. A large number of SQL queries are made by Catalog. Please be aware that ach time a Magento page is loaded, a series of database queries are made. Please try to run a test on catalog page on default Magento installation to see how many queries you get.
2. Please check your configuration for Paypal Pro in your admin panel.
Regards,
I can prove that is is a theme issue, and I already have in my ticket. If I set the recursive option to 1 in the mega menu the sql queries reduce to 180. At three they increase to 7000. If I remove your megamenu there are no issues. Understandably you may not have built it to work with so many categories, but the way you have built it is just plain bad. You are checking for blocks on all levels rather than just the first ones for a start.
Another example of terrible customer service. I told you we are using Paypal Standard and you just sent me a link to “paypal pro” setup. You haven’t listened to our issue at all. The onepage cart is broken, the button works using another theme. Could you actually have a look this time rather than just sending me a link to the wrong thing?
Great theme, But my Compare option is not working. any suggestions? support team also not helping from last 5 days.
Let me check why compare option is not working!
Not only compare option there are some other issues too. But SW-support 2 from my created ticket replied one hour ago. So please do check and help me out. Thanks in advance.
Compare options cannot work because ssl is enabled. I have tested this option on Magento 2 default, it doesnot work. Pls try to disable ssl on your side.
Regards,
thank you so much for your reply but there are more issues on the same ticket so please do check them too.
hi, as you mentioned that ssl is causing problem, that’s why i removed ssl but website is still getting same problems.
if you are unable to solve my problems, then could you provide me refund?
I just checked compare option on your site when ssl disable, it till working. Pls check it again
Waiting for reply to my ticket for 2 days and 12 hrs now 
#1320
Done it myself …. slow slow slow
Awow – I am in the same position. What’s annoying is that instead of fixing the problems and replying back to the support tickets, they choose to comment on here! And then they don’t resolve the issues anyway
Did check and fix your issues. Please confirm that!
Please see my tickets for comments
Hello, I also sent a support ticket number 1397 but no reply so far. Can you reply to it?
please be patient. We are going to get back to you!
Pls send us your account info details through helpdesk. We will help you on this.
Hi, I am also having the same intermittent appear/disappear issues. Also using Magento 2.0.2. The ticket number is #1390. Posted it yesterday. Awaiting response.
Please be patient. We are going to get back to you!
The mega menu is showing. It seems a js confict occuring in this theme, making theme content broken or disappeared everytime refreshing. Please be patient. We are trying our best to fix it.
Regards, SW-Themes
How do I get a refund on support and template? I have been waiting for 5 days and I cannot get any freaking help.
Sorry for the delay. Sometimes, we dont reply your tickets, that doesnot mean we ignore them, just because we are focusing to fix the issues. Honestly, Porto Magento 2, and Magento 2 its self is facing some js issues. Our developers are trying their best to fix all and improve theme in next version.
Please let me know what your ticket number is?
1237
I am checking it now
You said nothing is wrong in my support ticket. Of course you tested it when I was trying other options. I want style 3 with header option #3; Your magemenu is layered over the top of the core magento menu; what you see on the left covers what you see on the right. The links are not working on the right. Change the option to some others and they will work and the style moves the core mangento menus above the magemenu; when they checked my current site, I left the setting option to one that worked BUT it is one that I do not really want to use. You have a coding issue with magemenu.
Let me try to check your issue with style 3 and header option #3 now.
Yes,
I am having issues with them. Submitted several tickets, but no response. The magento 2 version of the theme is full of issues. If someone needs i can provide fixes for the production mode compilation problems
What we need to do to get a proper reply from you guys? You need the purchase code? I will ask the buyer to request refund for this “theme”
Sorry for any inconvenience you got these days. Sometimes, we dont reply your tickets, that doesnot mean we ignore them, just because we are focusing to fix the issues. Honestly, Porto Magento 2, and Magento 2 its self is facing some is issues. Our developers are trying their best to fix all and improve theme in next version.
Please let me know what your ticket number is?
Regards, SW-Themes
Thanks, Pls check comments in the ticket
Anyone else having issues with support? I paid for a full year and now have wasted 4 days trying to get something fixed.
Sorry for the delay. Please let me know what your ticket number is.
REgads, SW-Themes
1237
1237 is the ticket number.
Please send all your account info details of tablebussers.com to get a check for that. Thanks!
Hi,
I’m using porto homepage 2 -new in magento 1.9.2.4. How do I edit the Bestseller, New Arrivals and From the Blog lists to show what I want? Right now I can’t get them to show anything. Thanks for the help!
It seems permission issue. To fix, pls try:
Go to System > Permission > Block > add block “filterproducts/featured_home_list/Allowed”
If cannot fixed, pls try a full re-index. When we used featured products, we often had this issue and a re-index sorted it out.
Regards,
Thanks I tried adding permissions and a re-index and neither worked. Still not displaying any products
Or any blog posts
If you upgraded Magento to 1.9.2.x or installed patch security, in case seting block permission cannot help you, then you need to upgrade Porto theme to v 1.6.3 which is compatible with Magento 1.9.2.2 and with the patch.
Using older Porto with new Magento version or patch SUPEE-6788 will make the featured product (and other shortcodes) disappear.
Hello,
How to adjust customer/account/create/ page layout ? Where to find this file?
I’d like to put all fields to the left.
Thank you!
I have been sending tickets since yesterday to your support page as my quickview option is not working suddenly plus newsletter popup even doesn’t appear sometimes. And my sale confirmation email is not being sent aswell. i hope you look into this matter urgenlty. THANKS
Sorry for my late reply. Seem this an issue with ssl. Pls try to disable ssl to get everything work fine.
Regards, SW- Themes
so why can’t i just replace quickview button with add to cart button? will this resolve the issue? because i need ssl
i thought your theme is one of the best themes. but its sad to see that your functions are not working with ssl
Please ignore this at this time, we will fix it in next version.
“why can’t i just replace quickview button with add to cart button?” Sorry, i dont quite understand what you want.
What other functions don’t work with ssl ? can you tell me? because i really want to enable ssl
Currently, Ajax doesnot work with SSL. We are trying our best to fix it. Much appriciate if you can wait next version.
But quickview was not in ajax right? full page ajax is disabled on my website ajax catalog and quickview are enabled but they don’t work with SSL. So if i want to enable SSL what things i should disable?
Quickview also in ajax. Pls disable ssl at this time, we will solve this issue in upcomming version
Okay but can you check why my order confirmation mail is not going? account confirmation and newsletter is being sent though
Sorry, my response is late. Pls disable SSL at this time, we will update the issue Ajax with SSL in upcomming version.
Kszreea – I am in the same situation. I have had 0 support = NOT HAPPY!
Sorry, please let me know what your ticket number is. Thanks
My ticket number 1292
Hi are you looking into this?
Please provide your account details via your ticket to get a check for your issues. Thanks,
How many times do i need to provide you with details? I have sent you multiple tickets and provided you with my login for the site. You have already contacted me back today saying you were looking into the matter and now you are asking me to provide you with my account details??!! CHECK MY USERNAME AGAINST YOUR TICKETS I am tired of you messing me around now.
Again for your benefit for the 8th time now, my ticket number is 1361. This issue has been in process for 3 days now by someone called “San”. Every single time it’s San and every single time the issue is not resolved.
Demo Blocks are showing now, as import process successful, so twitter info has been changed. You just need to insert your twitter account in backend. And more, Sliders are also showing. You can get their content in CMS > Block.
Thanks for this theme. Its fairly solid and installation for my magento 2.0.2 site was very smooth and easy. I’m having a couple of small issues though, the most significant of which is detailed below. These affect Homepage Demo 5 for Magento version 2
The site address is http://woah.wtf Intermittently, items in the “Featured” and “Newest” product panels are appearing over the top of each other. Here’ is a screenshot of what I am talking about. http://i.imgur.com/pZbZL1q.jpg Sometimes I see this and other times I don’t. Generally, if I load the site and then perform a hard (ctrl-f5) refresh, its enough to cause this to happen. When this error occurs, generally the hero image in the section just below the header is also absent. This other issue may not be related. When I modify the colours for the header background, the changes are not applied on the front end. Perhaps I am modifying the wrong field? http://i.imgur.com/uih0Rdr.jpgPlease open new ticket with your issue to get the support!
Regards, SW-Themes
Hi,
We purchased this theme, we wanted to use on Magento 2, we issued ticket in their ticketing system, with the problems they have, asked for possible release date of the fixed version, but nothing, not even a reply from them, they seem to be very unserious. 
(Help was requested even here in the comment secrtion)
We managed to resolve by our own the compilation problems for magento 2 production mode compilation but the frontend is full of javascript errors as well.
I will never buy anything from them again, and if you want quality you should do the same as well.
I don’t even know how this theme was accepted on theme-forest, what kind of quality check is done by them?
This item was featured on ThemeForest
Power Elite Author
Contact the Envato Market Help Team
