10688 comments found.
Hello, I have tried working out JS issues with your team as it pertains to Magento 2. For some reason the responses I’ve been getting from your team have been short and not very helpful. Initially when I brought up these errors, you told me it was a problem with our checkout extension, Magestore One Page Checkout. Then you said you’d look into it and get back to me after I sent you screenshots of other pages where the extension is NOT running. I even showed you a video of our other pages ( i.e. https://www.youtube.com/watch?v=_WN0KUmqlSQ ). We are not running any additional extensions besides Magestore’s and clearly the theme has problems on Magento2 because when we deactivate our only extension there are STILL problems which point to Porto only. Earlier today you mentioned that you are still developing the theme and working on bug fixes… but the problem is these bugs are preventing our customers from using the website properly and ordering! I don’t understand how you can sell a theme that has this many errors. I’ve kindly asked several times to coordinate this matter with you over Skype. While I understand Magento2 is new and can be difficult to work with, I don’t think it’s fair to customers to sell a theme that will disrupt their ordering process and tell them they need to wait for the next release. That is unacceptable. This is a major red flag and I hope you will reconsider addressing our issue in a more timely fashion. We have wasted many hours going back-and-forth with your team over this which is unfair. We’ve already lost out on quite a few sales already as well. I’m sure Envato wouldn’t want their authors to distribute themes that are not ready for production.
Sorry for any inconvenience caused you,
We are aware of serious affect by Porto js issues. We advise you currently disable third-party extension and use one page checkout default of Magento2. Thank you for understanding the difficult challenge with Magento 2 at this time. Please note that our team is working very hard on improve Porto 2 quality and fix theme bugs.
Our support staff just reached you on Skype.
Regards,
hello, i installed for magento 2.0 and i only have top bar and footer, how can i get the rest like demo
Thanks for using Porto,
Did you try to import block/page and one of 6 demos?
Regards,
What is the easiest way to not display product attributes that are empty? They show up on the front end as “N/A” can I hide that? Thanks!
Hope this post can help you: http://magento.stackexchange.com/questions/29469/how-to-hide-empty-attribute-in-any-magento-template
Regards, SW-Themes
Hello. I have tried reaching your support account. But there seems to be an issue there and hence I am commenting here. The ajax reload is not happening on my site whenever I try to view more products or change the view from grid view to list view. The page just gets stuck with the loading gif image and I have to manually refresh the page to see the change. The link is http://www.khivrajestore.com/index.php/bikes/bajaj.html
Could you please tell me what the issue is ?
Sorry for my late reply.
Please open new ticket at our helpdesk to get the support,
Regards, SW-Themes
Hi, just a quick question. Where do I change the link for the footer logo on the bottom left beside the payment icons? Thanks
You can edit/remove in System > Configuration > Porto > Porto – Settings Panel > Footer > Logo Image Src for Footer.
Regards, SW-THEMES
Please fix our Ajax Filtering problems. You fixed price slidere but other problems are still there… No response from you.
Sorry, my response is late.
Please check the comment in the ticket.
Regards
I urgently need attention on my problem please, Ticket #1517. 4 days and this is still not resolved my client is suffering and its making my company look bad, My developers have followed your requests to change file permissions and no resolve . Can you please help us. I understand you are busy but I have been patient with getting a result now I’m running out for my customers are at stake. If we could have your attention for half an hour to fix this that would be great. Please dont reply with change file permissions as we have suppled you with direct access to server and you will see it was changed and this did nothing to solve the issue.
Andrew Wickham
Please check the comment in the ticket.
Regards, SW-Themes
What happened to the new version you were going to release 3 weeks ago? When is the next version being released now? Magento 2.0.3 may be released soon.
Within a month. Thanks for your patience.
2.0.3 got released.
A month? What improvements are being done to take a month? Full functionality like M1 or still missing features/aspects in M2?
We have seen no ajax features are running fine under ssl.We are waiting for your next release.Please let us know when we can get that and how we can install to fix this.
Yes, Ajx features wont run if SSL enabled. Could you pls ignore this issue at this time. We will update it in upcomming version.
Thanks for understanding~
Regards,
When the upcoming version will release?
In our store menu is looking very bad.How to make it re-position,Also in our store we have some category list where product was linked but either out of stock or disabled.How to do that so that that category will not display in menu? Have there any options.
Sorry, my response is late
How can i check your issues, pls
Regards
Please check here www.zotezo.com Also can you please reply the ticket #1163 as early as possible?
Please check the comment in the ticket.
Regards,
Hi, I have downloaded the recent and updated version of Porto theme.Hope you know in old version it has issue with https with ajax.Hope this issue has been resolved.Please let me know how to update the theme so that only this issue will resolve and ajax functionality will work as expected.
Thanks, Tech
Hi guys, i have a question: how do i make the logo bigger in header 9 on my porto template ? it renders the picture to a standard size and i can only make the logo larger in hight but not make it bigger in widht. Beste regards Livinggood.nl
Please try to add below custom css style into System > Configuration > Porto > Porto – Settings Panel > Customization Settings.
.header>.logo { max-width: 200px; } /* you can increase the width as you want */
i am sure porto 1.6.2 blog works good but daily deal have some issue . and porto theme 2.1 – blog have some issue but dailydeal works good .
see bellow : when blog won’t works then address like below ( post) : /index.php/admin/smartwaveblog_manage_blog/new/key/7c5b51ea47b6570b056726f04fa026de/
when works good : index.php/blog_admin/manage_blog/index/key/1a4b602a2db6d1e0dfb6963eb7e83479/
why happen this issue ?? i have never installed extension .
once have wired then won’t be fixed . how to solve this ? in theme 2.1 with magento 1.9.2.4 ?
best regards
what version is right ? when use blog app version 1.3.4 works both magento verson all version but 1.3.5 blog module contents is different 1) porto theme 1.6.2 extension root :blog /etc/config.xml <modules> <Smartwave_Blog> <version>1.3.4</version> </Smartwave_Blog> </modules> <admin> <routers> <blog_admin> <use>admin</use> <args> <module>Smartwave_Blog</module> <frontName>blog_admin</frontName> </args> </blog_admin> </routers>
================================================== <menu> <blog module=”blog”> <title>Blog</title> <sort_order>71</sort_order> <children> <new module=”blog” translate=”title”> <title>Add Post</title> <sort_order>0</sort_order> <action>blog_admin/manage_blog/new</action> </new> <posts module=”blog” translate=”title”> <title>Posts</title> <sort_order>10</sort_order> <action>blog_admin/manage_blog/index</action> </posts> <comment module=”blog” translate=”title”> <title>Comments</title> <sort_order>20</sort_order> <action>blog_admin/manage_comment</action> </comment> <cat module=”blog”> <title>Categories</title> <sort_order>30</sort_order> <action>blog_admin/manage_cat</action> </cat> <settings translate=”title” module=”blog”> <title>Settings</title> <action>adminhtml/system_config/edit/section/blog</action> <sort_order>40</sort_order> </settings> </children> </blog> </menu>
2) porto theme 2.1 ( in 1.x ) blog root : :blog /etc/config.xml
<modules> <Smartwave_Blog> <version>1.3.5</version><platform>ce</platform> </Smartwave_Blog> </modules> <admin> <routers> <adminhtml> <args> <modules> <smartwaveblog after=”Mage_Adminhtml”>Smartwave_Blog_Adminhtml</smartwaveblog> </modules> </args> </adminhtml> </routers> </admin>
blog root : :blog /etc/adminhtml.xml
<menu> <blog module=”blog”> <title>Blog</title> <sort_order>71</sort_order> <children> <new module=”blog” translate=”title”> <title>Add Post</title> <sort_order>0</sort_order> <action>adminhtml/smartwaveblog_manage_blog/new</action> </new> <posts module=”blog” translate=”title”> <title>Posts</title> <sort_order>10</sort_order> <action>adminhtml/smartwaveblog_manage_blog/index</action> </posts> <comment module=”blog” translate=”title”> <title>Comments</title> <sort_order>20</sort_order> <action>adminhtml/smartwaveblog_manage_comment</action> </comment> <cat module=”blog”> <title>Categories</title> <sort_order>30</sort_order> <action>adminhtml/smartwaveblog_manage_cat</action> </cat> <settings translate=”title” module=”blog”> <title>Settings</title> <action>adminhtml/system_config/edit/section/blog</action> <sort_order>40</sort_order> </settings> </children> </blog> </menu>
best regards
what version is right ? when use blog app version 1.3.4 works both magento verson all version but 1.3.5 blog module contents is different 1) porto theme 1.6.2 extension root :blog /etc/config.xml <modules> <Smartwave_Blog> <version>1.3.4</version> </Smartwave_Blog> </modules> <admin> <routers> <blog_admin> <use>admin</use> <args> <module>Smartwave_Blog</module> <frontName>blog_admin</frontName> </args> </blog_admin> </routers>
================================================== <menu> <blog module=”blog”> <title>Blog</title> <sort_order>71</sort_order> <children> <new module=”blog” translate=”title”> <title>Add Post</title> <sort_order>0</sort_order> <action>blog_admin/manage_blog/new</action> </new> <posts module=”blog” translate=”title”> <title>Posts</title> <sort_order>10</sort_order> <action>blog_admin/manage_blog/index</action> </posts> <comment module=”blog” translate=”title”> <title>Comments</title> <sort_order>20</sort_order> <action>blog_admin/manage_comment</action> </comment> <cat module=”blog”> <title>Categories</title> <sort_order>30</sort_order> <action>blog_admin/manage_cat</action> </cat> <settings translate=”title” module=”blog”> <title>Settings</title> <action>adminhtml/system_config/edit/section/blog</action> <sort_order>40</sort_order> </settings> </children> </blog> </menu>
2) porto theme 2.1 ( in 1.x ) blog root : :blog /etc/config.xml
<modules> <Smartwave_Blog> <version>1.3.5</version><platform>ce</platform> </Smartwave_Blog> </modules> <admin> <routers> <adminhtml> <args> <modules> <smartwaveblog after=”Mage_Adminhtml”>Smartwave_Blog_Adminhtml</smartwaveblog> </modules> </args> </adminhtml> </routers> </admin>
blog root : :blog /etc/adminhtml.xml
<menu> <blog module=”blog”> <title>Blog</title> <sort_order>71</sort_order> <children> <new module=”blog” translate=”title”> <title>Add Post</title> <sort_order>0</sort_order> <action>adminhtml/smartwaveblog_manage_blog/new</action> </new> <posts module=”blog” translate=”title”> <title>Posts</title> <sort_order>10</sort_order> <action>adminhtml/smartwaveblog_manage_blog/index</action> </posts> <comment module=”blog” translate=”title”> <title>Comments</title> <sort_order>20</sort_order> <action>adminhtml/smartwaveblog_manage_comment</action> </comment> <cat module=”blog”> <title>Categories</title> <sort_order>30</sort_order> <action>adminhtml/smartwaveblog_manage_cat</action> </cat> <settings translate=”title” module=”blog”> <title>Settings</title> <action>adminhtml/system_config/edit/section/blog</action> <sort_order>40</sort_order> </settings> </children> </blog> </menu>
best regards
Sorry, my response is late.
From Porto 2.1.0, the Blog extension is removed. Could you pls send us your account info via helpdesk to get the better support.
Regards,
magento 2.0 the slider is not running. The homepage of the shop is always shown without the slider. Why?
Thanks for using Porto. Please send us your account info details via helpdesk to get a check for that.
Regards, SW-Themes
I am trying to add some facebook login extension, however it did not work in porto theme, I contacted thier support and the asked to change the ( Header link selector ) see pic. http://screencast.com/t/JKykDtDLUoXC
what is the Header link selector for porto ?
Could you pls share your acount info via helpdesk, i will help you check this.
Regards, SW-Themes
Please check ticket # 1625, I have already put my account info there
I just sent you the solution. Please check the comment in the ticket.
Thank you!
the tecket was for another issue, I just shared it here because it has my login information
Sorry, my response is late. Please check the comment in the ticket.
Hello Team, Can we get your support for installing the theme in our server? if so Please reply back with the best quote
Thanks for using Porto.
You can use installation service from Envato Studio. You can order directly from your download page, there’s installation service button.
I want to add facebook, twitter or/and google login, I have tried some but were not compatible with your theme
can you please advise on some compatible extensions
Thanks for using Porto.
We are one of Magegaint’s partners. You can refer this extension for this purpose. https://magegiant.com/magento-social-login-extension/
Regards, SW-Themes
We are facing slow loading issue after adding new theme.I have contacted in the ticket but not getting satisfactory answer.It was working fine with old theme previously with the same server configurations.Why the slow issue happening?
Also I have asked several question in the ticket but not getting proper reply.
In the Account dashboard section How to disable compare product options.I don’t want to display there.
Please resolve my add to cart popup issue also as it is not working after purchasing the theme.
We apologize for any inconvenience this may cause you and your patients.
Let me answer all your questions here:
1.Site speed: Our theme is hight optimized. I also check your site on my side, it is quite fast. Do you have teamviewer, we will check your site speed together.
2. Ajax add to cart: it works on dev site, only not work on live site. You should tell us the issue happend on live site.
3. Beside Quantity box: I aldready fixed this in dev site somedays ago, i dont have your live site account.
Regards, SW-Support
hello there,
In var/log/system.log i have this error: 2016-03-29T08:20:27+00:00 CRIT (2): Not valid template file:frontend/base/default/template/cc/form.phtml
How can i fix?Thank’s
I have porto 1.6.2 and magento 1.9.2.1
Best regards,
Catalin Matei
Hi
Could you please purchase support extension to get further support? Your 6 months of support period is now expired. Once you purchase support extension, please contact us through themeforest support page again with your issue details.
Regards, SW-THEMES
Hello? Help me on ticket #1578… Thank you.
Thanks for contacting us.
We are working on your ticket now. Thanks for your patience!
Hi,
Just a feedback,
We think paid support is like you will be logging into our server to help to resolve the issue. Expiring support means that, you will still provide the solution but not on customer server.
I mean stop calling members to purchase support even they ask for some solution. You can provide the solution but to implement the solution from your side, we need to purchase the support extension. People will stop purchasing your theme if they start watching that you keep asking to purchase support even they ask single solution. It looks like greedy.
I hope you wont mind. Thanks
Thanks for your contribution,
We really want to provide all you the solutions for your problems. However, we have no much time to check everything. We are ready to give you a prompt answer if your problem is simple. Hope you understand!
Regards, SW-Themes
WHERE ARE THE UPDATES.??
ITS VERY CLEAR YOU GUYS ARE WORKING VERY SLOW JUST TO CONSUME TIME AND WHEN YOU DO UPDATE ITS AT A TIME WHEN EVERYBODY NEED TO PURCHASE AND EXTENSION...VERY >>>> U N H A P P Y <<<<
Thanks for using Porto.
We had serious internal issue so new update is being delayed. We guarantee there will be update within a month. Thanks for your understand again.
Regards, SW-THEMES
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