3572 comments found.
What can I change the theme desing to solve the problem in this case (Please see the link : http://bneishol-cp155.wordpresstemporal.com/producto/set-de-libros/)
I need change the place of 3 options of the book set, after the image not in the left.
Hi Bneisholem,
Thanks for writing in! Upon checking, the provided link does not seem to be working at our end (http://drops.laborator.co/193G4). Would you mind confirming the link again? So that we can provide you with a detailed response.
Best,
Imran
Hi there,
.shop-item-single .item-details-single.product-type-grouped .item-info.summary .group_table td {
display: block !important;
}
.shop-item-single .item-details-single.product-type-grouped .item-info.summary .group_table td.item-name label {
font-size: 18px !important;
}
.shop-item-single .item-details-single.product-type-grouped .item-info.summary .group_table td.item-name {
padding-left: 0px;
}
Kind Regards,
Art
I´m having issues with cropped images, both thumbnails and on single product pages…
I have tried turning of hard cropping in the woocommerce settings and in settings/media in Wordpress. I´ve also been playing around with different settings in the theme settings and woocommerce settings but without getting around the issue.
Any ideas?
Hi Domello,
Thanks for reaching out! Would you mind providing us with the link to your site and some screenshots with the issues stamped? So that we can offer you with a tailored answer.
Best,
Imran
Hi, of cause!
The site is not yet launched, so its in “maintenance” mode right now, but I can send you some screenshots, or give you a log in.
Do you have an e-mail adress I can reach you at?
/Patrik
Hi there,
It would be better if you just disable the maintenance mode as we need to see your site live.
Kind Regards,
Art
I dont really want to do that since the site has traffic right now, and we dont want to show of the site before we launch. (I know, I should develop the site on a different location, but we went the easy/lazy route this time 
)
Hi Domello,
You can use https://bitly.com if you want and your site link will not be visible 
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information such as WP and FTP credentials, and in your case we need only your website URL.
Kind regards,
—Ylli
I´m sorry but I wont remove the maintenance mode, if we cant work around it I´ll rather wait until we launch the site the URL is www.mixinterior.se, but I guess that wont help.
Hi Domello,
Can you please send us your site URL and WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind regards,
—Ylli
Sounds great, I´m just happy to get support like this, you guys are awsome!
Hi Domello,
Glad to hear that We will reply to your email soon.
Kind regards,
—Ylli
Dear,
I asked in the past how to change the icons from the shipping companies like DHL, FedEx etc etc but I still can’t figure it out. Could you please explain to me another time how to change those icons. I’d like to remove them if possible or replace them with the dutch tranport company PostNL.
Kind regards,
Jonathan Salm
Hi Jonathan,
As i can see Arlind has given you an proper explanation on your previous comment.
Have you please checked it?
To replace logos, you just need to replace links there, as Arlind has described.
Kind regards,
—Ylli
Hi, on the Checkout page, I don’t want that “Ship to a different address” to be checked and place/open, how to do this please ? Thanks
Hi LSLi ,
You should be able to disable this in your Woocommerce settings. Woocommerce > Settings > Shipping there’s a checkbox to enforce shipping to billing address only.
Note that the answer may already be solved so search within the forum solved issues.
Thanks for your understanding
Kind regards,
—Ylli
Hi, i want to put ‘Ask Question’ tab beside ‘Review’ tab in the product page. If you have a plugin please let me know. Thanks, Raven
Hi Ravenlee,
Thanks for reaching out! The particular customization could be possible with custom development, but this would be outside the scope of support we can provide. You may wish to consult with a developer, who can help you with this. Please read the following for more details about this situation:
http://themeforest.net/page/item_support_policy#whats-not-included-item-supportKind regards,
Imran
Still having problem with the ‘Wishlist’ link even after updating to latest version of both Yith plugin and Aurum.
Click the ‘add to wishlist’ is working (as if you got to wishlist via menu items are there), but the ‘Browse Wishlist’ link on product page goes to error 404 wrong url.
What’s the fix for this? Thanks
Hi Spore,
Thanks for writing in! Would you please provide us with the link to your website? So that we can take a look at your setup and provide you with a tailored answer.
Kind regards,
Imran
Hi Spore,
Thanks for your email! Your request has been sent to our development team and they will response to you after 12th of April. Thank you for being patient.
Best,
Imran
Hi, just following up as I never heard a reply. Is there a fix for the Wishlist wrong link on mobile bug?
Hi Spore,
I just checked our email and i found 2 emails from you, one from 21 January, and the other one from 28 January. have you send an email to us or Imran?
Anyway, can you please send us your site URL and WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind regards,
—Ylli
Hello!
Once updating to the latest version, the cart doesn’t seem to work. If I add a product it doesn’t show it in my cart. The URL is http://monogramma-jewels.gr
Thank you in advance! Appe
Hi Appe,
I just tried that on your site and it seems that the cart is working great as you can see on this scrrenshot
Kind regards,
—Ylli
Yes but if you try to add another product it will not add it. Also on different computers, if not signed in, it keeps the cart from other users. How is that possible?
Hi AppeStudios,
I see this problem now, but we don’t have this issue on our theme and we don’t have any concern about this issue, it should work to you too. Can you please disable all your third-party plugins (plugins that don’t come with our theme) one by one, and check if this problem is solved.
Kind regards,
—Ylli
Yes it seems that there is a conflict with one of the third party plugins. Thank you for your help!
Hi AppeStudios,
Glad to hear that the problem is solved now
Kind regards,
—Ylli
Hello again!
As I noticed I am having the same problem. I also installed again the theme to another directory without any third party plugins to see if the problem will appear again and it did. Could you please help me with this issue? Can I create for you an administrator account in order to check it out? Please tell me where I can send the username and password.
Thank you in advance!
Hi AppeStudios,
Can you please send us your site URL and WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind regards,
—Ylli
I have just sent the email with the details you requested.
I am waiting for your solution. Thank you again!
Hi AppeStudios,
We will reply to your email soon
Kind regards,
—Ylli
Dear,
I’d like to utilise the currency & language switcher. However I am not able to sort it out. Could you please explain how to do it step by step? I’ve been trough the questions already and couldnt find anything related or that could help me. Kind regards.
Hi jonathansalm92,
Have you purchased and installed the WPML plugin, it is the most powerful plugin for translating WordPress, themes and plugins and its really easy to manage, this is the first step to make the switcher work.
Kind Regards,
Art
Thanks for the tip. Is there a cheaper alternative? kind regards, Jonathan
Hi Jonathan,
Thanks for writing in! You can try out the Polylang that is a free alternative to WPML. However, we cannot guarantee its compatibility as it’s a 3rd party plugin.
Kind regards,
Imran
Purchase codes xxxxxxx-xxxxxxxxx1-b1f7-dc0dce29b7c6 – 29 Mar 2016 REGULAR LICENSE [ErrType: xml-wp-content]
have tried importing demo data Jewelry several times. The import runs and has the enclosed error. I contacted 1and1 and my support said that the stacks parameters could not be changed on a shared server. I get a partial import. The error is happening to the wordpress (first check box) on the import page. The media is downloaded and I think the CSS and the widgets.
My front or landing page appears not to be downloaded or functioning. There are no post but maybe that is as it should be, I am not sure about that. sainthelenajewelry.com Thanks Tim Look forward to response.
Do you have contractors to help get a site working and for startup and customization help?
Hi Assiter,
What a pity from your hosting company, if you want to fully upload the theme then you must have all the required PHP configurations set cause then WordPress won’t let you import any media from the demo page, we can’t help you on this if you have not configured these limits.
Kind Regards,
Art
Thank You
also, Infinite Scrolling on the shop page only loads one column instead of 4, could you help me with this? Love the theme!
Hi there,
You can’t disable the Bootstrap styling only on one page or only for the forms, what you can do is style the theme via custom CSS and it will rewrite the style of your Bootstrap.
Regarding your second question, have you tried disabling your 3rd party plugins cause this never happens in Aurum or any site built with it, there must be any script that is conflicting.
Kind Regards,
Art
Can you think of a way to get the Style of the plugin Praybox( ) to have priority over Bootstrap’s styling perimeters?
I’m sorry, I also would like to either move the Search Form Widget from the Header widget area to the Top Menu Bar, or to add my own widget(Ajax Search Bar) to the top right area(The Right side of the Top Menu Bar). Thanks again!
Hi there,
The only way is to write Custom CSS for each of the elements and reset them to defaults, what you want to do is not included in the support because it is for a 3rd party plugin which is not supported by the theme, regarding your other question – have you managed to fix it cause as I see on the top right there is a search box.
Kind Regards,
Art
I did manage to add a search bar, but it lost all formatting. any ideas?
and there seems to be no decrease quantity option in a single product page, only increase quantity. and also, the main product image in the single product page does not load on mobile devices
Hi there,
Did it have any formatting at first when you added the search form in the top header?
Regarding the quantity button, it seems to be working fine for me because it is showing and decreasing the number of the products.
Kind Regards,
Art
yes, I have since fixed the quantity button with a plugin and a little code, regarding the search bar, I do believe the Ajax Search Plugin already had styling included
and once again: the main product image in the single product page does not load on mobile devices. thank you
Hi there,
The image of the product is showing on my mobile view, you can see a screenshot below:
Kind Regards,
Art
Hiya, on the tablet and mobile at the checkout and cart pages, the “Your Order” and “Your Basket” columns have the texts squeezed into one line, making it unreadable.
I have attached pictures of screenshots here: https://www.dropbox.com/sh/s3dpt0q5onuo6yl/AAC4_oZmXFkrgL1666b-45Dza?dl=0How can I solve this issue? Many thanks.
Hi,
Could you please provide us a link to your website, so we can take a look at the issue?
Kind regards,
Rodrigo
Hi there,
Can you please add the code below to Custom CSS:
.shop .cart_totals table tr td, .shop .cart_totals table tr th {
word-break: normal !important;
}
Kind regards,
—Ylli
Yay! Thanks, that worked! ONE MORE question! On the mobile, on the side of the page, there is a huge gap on the right. I think it is caused by the menu button positioned to the right. I have attached screenshot. Do you know how I can position the menu button to fit within the width of the page? Or maybe it is caused by something else.
https://www.dropbox.com/s/26og8l2i1u6nixx/Screen%20Shot%202016-03-31%20at%2012.39.26.png?dl=0Many thanks!
Hi there,
Add the following CSS to your Custom CSS:
.logo-dimensions {
min-width: 300px !important;
width: 300px !important;
}
Kind Regards,
Art
That worked! Thanks for the quick replies. You’re amazing!
Thank you! Will do!
Hi there, the issue has prop up again after update but the code is not working for it. How do I fix it? Thanks!
Hi LittleWarblers,
We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Kind regards,
—Ylli
Sorry, wrong account. Please only reply once.
Love the theme! 
I have never worked with a theme before, that was so easy to get up and running. Still I have a problem with getting links displayed when selling ebooks. Everything is working out fine, exept there is no download link in the final mail to the costumer. I have other pages selling ebooks and therefore know, that it sometimes takes and effort to get everything working, but here I just have to give up.
I have tried ticking and unticking both “Virtual” and “Downlodable” boxes and changing the database prefix, but still no luck.
As you can see here, www.prettypage.dk, I have to redirect the costumers right now, but on a longer term I would like to sell ebooks from this site.
Hi lysfrasyd
Firstly let me thank you for such kind words, we are happy to hear them.
It is strange issue and never was posted before so I am not very informed what may cause it.
I make you sure that our theme doesn’t override email templates:
But searching on the internet I have found this link that also other users have had the same issue:
https://docs.woothemes.com/document/completed-order-email-doesnt-contain-download-links/And the reason why this happens is because:
This happens because a SQL table called wp_woocommerce_downloadable_product_permissions is missing in your database.
And it suggests to change DB prefix, so try this plugin:
https://wordpress.org/plugins/db-prefix-change/It should solve your issue.
Best regards,
Arlind
Hi Arlind.
Thank you for your reply.
As I wrote in the first post, I have installed other themes used for selling ebooks, and I’m familiar with the prefix problem. This is not the problem here, as I did already change it.
Also I have tried deacticvating every plugin that did not come with the Aurum theme, but still no download link in the order completion.
Any other suggestions?
Best regards Trine Toft
Okay, so I tried run af few tests…
I have a test page for these thing, and as you can see, I have installed the theme here: www.houseofshops.dk. It’s not pretty, I know, but clean from everything, that could disturb the download link being created.
Test #1
Setup:
No other themes on the page exept Aurum Basic installation (without the recommended plugins)
No other plugins but woocommerce
Ticked downlodable (not virtual) = no link (ticking virtual can sometimes cause problems)Ticked downlodable and virtual = no link
Test #2
Installed plugin Change Database Prefix, set to hos_
Ticked downlodable (not virtual) = no link Ticked downlodable and virtual = no link
If any other user has experienced this problem and found a solution, please write med at lysfrasyd [you know what to put here] hotmail . com
Hi lysfrasyd
Sorry for the delay of the answer, as we were on holidays break and support team was partly active. Now we are back and able to help with any issue.
Can you please send us your FTP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Best regards,
Arlind
Hi I have had this error message from woo commerce for a few months now.
Your theme (Aurum) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. You can see which files are affected from the system status page. If in doubt, check with the author of the theme.
Please could you advise? Thanks
Hi collectiveinds,
You are using an old version of our theme and the latest version for the moment is (2.9), please update theme first.
The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins
you can learn this easy step-by-step procedure
Important: Please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
Kind regards,
—Ylli
hi. I have a problem. slide doesn’t show on chrome or firefox. but it shows on Safari(mobile). when i check error console, i see these errors;
ReferenceError: jQuery is not defined TypeError: lsjQuery is not a function
how can i fix this problem? thank you
okay i solved the problem. Thank you. You are the best
Glad to hear that you managed to fix it husame
Hi There,
How can i get source code of my full site
Thanks Nuwan
Hi,
What type of source code do you want to get? If you want the theme files, you can download a new copy of the theme from the “Downloads” section of your Themeforest account.
Kind regards,
Rodrigo
HI Rodrigo,
Thanks for your speedy reply. I don’t want to new copy of the theme. I already develop my site. So I need a source code of them. which means my full web site
Many Thanks Nuwan
Hey there,
do you need visual composer for the Aurum Theme? Then I have to buy it for 34$?
Is the theme translated to German?
Kind regards Nico
Hello,
You do not need to buy the plugin, since it is already included in the theme package.
You can translate your website easily using a plugin like Loco Translate: https://es.wordpress.org/plugins/loco-translate/
Kind regards,
Rodrigo
Hi there,
I received an email saying I needed to upgrade to Aurum 2.9, I uploaded the ‘Installable Wordpress file only’ file but my site said it couldn’t update because the file was missing the CSS.
Do you have any advice on how to update?
Thanks,
Hi,
Take a look at the following guide, where the instructions are provided: http://documentation.laborator.co/kb/general/how-to-update-themes-and-plugins/
Kind regards,
Rodrigo
Thank you so much
Glad to hear that
Kind regards,
—Ylli
Hi there!
How can I change the default caps on my page? I have tried to add the css h1, h2, h3, h4, h5, h6 { text-transform: none !important; }
but this only helps in the Heading title. The Menu is still all in caps, also while using the css I found on the support forum:
/* UL dropdown menu items not in caps */ header.site-header div.nav>ul li ul li a, header.site-header ul.nav li ul li a { text-transform: capitalize; font-size: 12px; }
What I also want to achieve is to use both capitals and lower case in image banners etc.
Can you help me change this so I can decide with my typing if I want caps or not? Thanks!
Hi,
Could you please provide us a link to your website, so we can give you the exact code that you need?
Kind regards,
Rodrigo
Hi, Thanks for getting back!
The link is: nl.khulawear.com cheers!
Hi there,
Add this to the Custom CSS to fix the caps for the menu and banners:
header.site-header div.nav>ul li a, header.site-header ul.nav li a,.page-container .wpb_content_element.lab_wpb_image_banner.banner-type-title-only .banner-text-content {
text-transform: none !important;
}
If you find further places where the caps should become to normal just write in this ticket again.
Kind Regards,
Art
with the mobile version – how can I have the footer widgets display & turn off the three black buttons
Hi there,
Paste the following code in your Custom CSS:
@media (max-width: 767px)
.footer-widgets {
display: block !important;
}
footer.site-footer.inverted .expand-footer {
display: none !important;
}
Kind Regards,
Art
NVM. Found the solution.
Hi,
Good to hear that everything’s in order now.
Kind regards,
Rodrigo
