39326 comments found.
Hey, i just bought, why download speed is so slow? i’m from China.
finally failed
Hi there
Unfortunately we have no control over the downloads via your ThemeForest account. Can I ask you to try anemone time and if that does not help, please send an email to support@theme-fusion.com and to the subject of the email add -> ‘TF theme download failed’
Thank you, MB
Hey. How do I change the hover link color in the footer copyright area?
Hi there
All link hover colors are controlled by this option -> Theme Options >> Styling >> Background Colors >> Primary Color
If you want to change the footer link hover colors independent pf that option, you will need to use some custom CSS, for example:
.fusion-copyright-content a:hover {color: red;}
If you have any further questions or need assistance please create a support ticket using the link below and our support will be happy to assist you
Click Here To Create An Account & Get Support
Thank you, MB
I have 2 questions:
1) How do I adjust the padding for the mobile menu? Currently it’s at 20px for top and bottom 2) How do I remove the date box (bluegreen in color) and have the text flushed nicely to the left? My website is here: http://dev.spoilt.com.hk/case-studies/
Thanks.
Hi there
Please create a support ticket using the link below and our support team will be happy to provide some assistance and guidance
Click Here To Create An Account & Get Support
Thank you, MB
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Hello Everyone 
We are excited to continually provide an excellent product with superb customer service to all our users. If you have any pre-sales questions, please post them here in the item comments and our team will answer them promptly.
If you have already purchased Avada, please signup at our Support Center to use our ticket system and other detailed support resources.
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Thank you, we look forward to helping you!
ThemeFusion Team
Hi dear, one pre-sale question, Is it possible to create a portfolio feed similar to 500px.com with Avada. I dont know much about coding. Thanks! Allen
Hi there
The general layout of the portfolio items on that site and Avada are similar, see a demo example here -> http://bit.ly/1Yf7nji
However, there styling differences between the portfolios, for that you will need some customization to achieve.
We will be delighted for you to join the largest theme community out there
Thank you, MB
All of the buttons in the theme are small green squares. They have no text but can be clicked. Any idea why?
Hey @icmike!
Hmm, we would really need to take a closer look at your site to know why this is happening. Can you please head over to our support center and submit a ticket so that a member of our team can take a look at this for you?
Click Here To Create An Account & Get Support
Thanks!
Ryan
Since I upgraded to the latest version (3.9.3), I noticed that the site is very slow. The slowdown is caused by the size of wp_options table. This table had a size of 300 Mb. When I removed more than 6,000 transient-options with “wp-optimize” plugin, the table has reduced its size to 10 Mb: site speed is back to normal. After only 15 hours (by the removal of transient options) th wp_options table is returned to the size of 300 Mb and there are again about 5000 transient options. Is there a solution? Thanks
Hey @stefano_ts!
This will happen to your database table if you have dynamic CSS caching enabled in your Theme Options -> Advanced. However, this option will not increase the load time of your site, but reduce it.
I would recommend heading over to our support center and submitting a ticket so that a staff member can take a look at your site’s load time for you.
Click Here To Create An Account & Get Support
Thanks!
Ryan
Am I not able to get updates for this theme if support has expired?
Hey @razorbrandon!
Yes, you will always be able to download the latest version of the theme, regardless of your support status.
Thanks!
Ryan
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Thanks for the promp reply, I have submitted my ticket, i do have several other issues like my mobile website header image is not the one i used in my desktop website, why is that and where can i make modifications for mobile website.
Hello!
This will all depend on the settings you have set and configuration. our support team will help you with all of that, just submit the information through a ticket and they will reply. It is best to keep one topic per ticket for faster service.
Thanks!
Before I buy I wonder if it is possible to import posts from my current site in the porfolfio avada.
Hello!
You will always keep your current posts from other themes like blog posts, but they will not port over to our custom portfolio type. You would need to manually move them over to portfolio post type, or just keep them as normal blog posts.
Thanks!
Hello. How can I add the billing and shipping address to the top of the checkout page where it says review and payment? I want the user to be able to see their details during the review and payment. Thanks!
Hello!
All of that is handled through WooCommerce plugin, and I believe that is not offered out of the box so would require customization. Check on the WooCommerce site to se if they offer that or have an add on for it, they may have something similar that offers that. If not it would require customization work.
If you have further questions or need assistance with anything, signup at our support center and submit a new ticket. Our support team will gladly help!
Click Here To Create An Account & Get Avada Support
Thank you!
Hello.
I have a problem with my Avada theme. I have my menu fixed when you do scroll, but I have a secondary header too with my social links (fusion-secondary-header) how can I put fixed this secondary header too? Thank you for your answer.
Hello!
Currently the sticky header is only for the main menu area, not for the top secondary menu. We will probably be adding that in the future sometime through an update, but I cannot guarantee for certain or when
Thanks!
Hi, I’m considering your theme. I would to know if custom postype created by the “wp-type” plugin are availble in the fusion-builder blog loop. Thanks in advance.
Hello!
Currently that will not happen by default, however our next version of Fusion Builder (in the coming months) will ensure compatibility for that.
Thanks!
Hi, my website analytics tracking got messed up after the install. How do we setup tracking code in this theme, please provide me with some details.
Hi there
To add your tracking code please go to -> Theme Options >> General >> Tracking Code – http://d.pr/i/5zTs
If you have any further questions or need assistance please create a support ticket using the link below and our support team will be happy to assist you
Click Here To Create An Account & Get Support
Thank you, MB
Hello if I buy this what support is there to get the classic shop demo content installed? I cant install it with a hacked version on two different servers using the installer or the alternate method. Alternate method has a 516mb “all-in-one migration” backup file that requires buying the “all-in-one migration” plugin as its over 500mb, so that would mean another $75 I need to pay. Besides I already tried with a nulled “all-in-one migration” and it does not work.
Will you give me a SQL dump file of the DB? or better yet a complete WP ziped up site? Paying for the “all-in-one migration” plugin for the alternate method is not an option. All server settings are green in the “server status” page but “Install demo” does not work.
Will I need to pay another $75 to try the alternate method that seems to also not work?
Hi there
Let’s weigh up the facts:
- Using an illegally obtained/hacked copy of a theme, having major issues, no access to support and having to pay $75 for something that wont work
VS.
- Purchase a license for the theme here -> http://bit.ly/1cob3JR – @ $59 that opens up an entire world of hassle free updates, compatibility and support
False economy? I leave that for you to decide
Your purchase of the theme gives hassle free access to all of our demos (one click to install), all future updates and hands on support which is excellent
We will be delighted for you to join the largest theme community out there
Thank you, MB
Your “Alternate method” of demo install has a 566mb backup file that requires the “all-in-one migration” paid version, it is over the 500mb so it requires me to buy a $75 plugin to install it. If I buy the theme and the (one click to install) does not work for me, then can I get a zipped dump of an entire “classic shop demo”. There are many posts all over the web about the one click install not working and from the requirements of it needing 512mb ram to run and post var sizes of 3000+ and the download of it from your servers I can see how it might be challenging to get it to install in one click.
So if I purchase it could I if all else fails get a full zip of a “classic shop demo” site inc SQL file?
We have to give an alternate method for import, but it is rarely needed. 99% of the time you can have your PHP limits increased and it works.
Also, the plugin is FREE, you do not need to pay $75 https://wordpress.org/plugins/all-in-one-wp-migration/
Hello. Is Avada fully compatible with Restrict Content Pro, inducing its add-ons and hooks?
Hi there
That particular plugin has not been tested with Avada so we cannot guarantee 100% compatibility. Now saying that, if an issue does arise our team can check it and if it originates from the plugin we would suggest that you contact the plugin author
We will be delighted for you to join the largest theme community out there
Thank you, MB
Thank you. I would like to join because looking for a proper theme can get frustrating. However, membership plugin authors may not fix incompatibilities with themes or they may offer to do that on a consulting basis. If you cannot provide guarantees that your theme will work with RCP I cannot join because the risks of lost revenue and business is high in case something goes wrong and members cannot access protected content. I will have to go with something that does things in a more standard WP way. although I liked your theme.
Hi there
Thank you for your candid reply, we appreciate that. The only reason why we can’t guarantee 100% compatibility with a plugin like this, is simply because we have not tested this plugin with Avada. We would need to spend sometime testing and evaluating to definitively know. It may be fine for all we know, and most likely, because of who the plugin author is (Pippin is an excellent and highly regarded plugin author) the plugin might be fine. We juts have not tested it
I checked our extensive support history and can’t find reference to one of our customers using it either.
Now saying all of that, if it is membership tools and management you are looking for, the MemberMouse plugin is another option -> http://bit.ly/1UmgGMt – this does work with Avada but we have not design integrated it.
Thank you, MB
I sure wish there was a magazine demo offered.
Hi there
We are always open to suggestions, please email your suggestion to support@theme-fusion.com and to the subject add -> ‘Demo Suggestion’
If you have any further questions or need assistance please create a support ticket using the link below and our support team will be happy to assist you
Click Here To Create An Account & Get Support
Thank you, MB
Hello I want to ask how many buttons can have one simple page. For example I want to use about 500-700 button on a page and each with links to sub pages. Whether it is possible or there is a limit.
Hi there
That is a lot of buttons There are no restrictions as to how many buttons, or how much content you can add to a page. However, keep in mind the fact that the more content the longer the page load for that page. Also, Avada has a status page that clearly indicates which of your servers PHP configuration limits need to be addressed -> http://bit.ly/1T5luaR – one massive page would mean that these limits should be set appropriately to avoid issues
We will be delighted for you to join the largest theme community out there
Thank you, MB
