39326 comments found.
Suddenly after I updated some plugins, the theme keep showing the blogs on the front page instead og the page I had before. I have the correct settings in Settings -> reading, so I don’t understand anything?
I should ad that I have installed the newest theme (fairtreesfund.com)
Hi there
I do suggest that you create a support ticket using the link below and our support team will be happy to assist and guide you
Click Here To Create An Account & Get Support
Thank you, MB
Hello,
I can not get the theme settings to save at all. After hitting the “Save all changes” button the loading wheel next to the button just keeps spinning….
Any ideas?
UPDATE: It was just a plugin conflict.
Thank you for letting us know 
Hello I’m having problems when trying to insert elements referring to a category . For example: Insert a post slide , with elements of the category “A”. And I do not see them . I made sure to have entries in that category , but still does not work . Some help? Thank you very much!
Hi there
mmm, our support team would need to take a closer. Please create a support ticket using the link below and we will be happy to assist you
Click Here To Create An Account & Get Support
Thank you, MB
There are several components missing from the theme and no way for me to get rid of the Avado loge. It also says that the header can be no more than 0 pixels: Customizing Header Image While you can crop images to your liking after clicking Add new image, your theme recommends a header height of 0 pixels.
This is how it looks in my customization mode:
Avada and it will not show my site identity or allow a header. Please help
Hey @inmercyrejoice!
There shouldn’t be any missing components if your theme files were uploaded correctly. The Avada logo and header settings can be set in your Theme Options -> Logo and Theme Options -> Header respectively.
If you’re still having issues with this, please head on over to our support center and submit a ticket with your details. A member of our team will be assigned and respond to you as soon as possible.
Click Here To Create An Account & Get Support
Thanks!
Ryan
I am a member under inmercyrejoice
i would like a refund. I am very disappointed in the service here. I live on Social Security and trust that when I buy a product that it should work, I am so tired of receiving emails that I am not allowed to responde to.
Hey @inmercyrejoice!
I can see your ticket in our system and it has been responded to by Salman. Rather than addressing your issue both here and in the ticket, I am going to keep all communication about the issue you’re having within the ticket itself.
In regards to a refund, if that is a route you would like to take, please email all of your purchase information through to support@theme-fusion.com so that we can work on that with you.
Thanks!
Ryan
i updated my site using the church theme… fantastic … only one minor issue, when I add a Pinterest link to the Contact Page Social Links the icon fails to display properly, the circle is there and the link works, but no pinterest icon … you have three icons on your demo .. http://avada.theme-fusion.com/church/contact/ does adding Pinterest work for you?
Hey @techlogical!
Hmm, all of the social media icon are part of the same set, so it’s strange that only Pinterest is not working for you. Can you please head on over to our support center and submit a ticket with your information? A member of our team will be assigned and respond to you as soon as possible:
Click Here To Create An Account & Get Support
Thanks!
Ryan
I have a question about a feature in the demos. In the demos section there is a tab on the right (cog) that reveals a hidden menu. Does the Avada theme have this feature? I want to make a website with that tab/menu. This hidden tab would be an instagram feed.
Hey @inerd!
That element was developed for our live demo only, it’s not part of the Avada theme. If this is a feature you would like to see added to the theme, please submit your suggestion through to support@theme-fusion.com with “Avada Suggestion” in the title so that it can be reviewed by our development team.
Thanks!
Ryan
Hi Avada
To be honest at the first i had a doubt about your support and theme languages options but ? have been using your theme only for 5 days and i am definitely happy with that.and i wanna say thank you for your theme,your support who never sleep and the people who translate the language as a turkish. ? just wanted to let you know thats all thanks again
Regards
Hey @gezicenga!
Thank you for the feedback, it’s always nice to hear that our customers are enjoying using the Avada theme. We wish you all the best with your website!
Thanks!
Ryan
To utilize the child theme, I just need to install both the main fiiles and the child theme files and activate the chiild theme, correct? I’m not sure if I’ll need to update code but wanted to use the child theme just in case I do. Thanks
Hey @blindeyecreative!
Yes, that is correct. Both need to be uploaded and the child theme needs to be active. Any changes you wish to make to the theme files should be done via the child theme.
If you have any further questions, please head on over to our support center to submit a ticket.
Click Here To Create An Account & Get Support
Thanks!
Ryan
Hello Everyone
We are excited to continually provide an excellent product with superb customer service to all our users. If you have any pre-sales questions, please post them here in the item comments and our team will answer them promptly.
If you have already purchased Avada, please signup at our Support Center to use our ticket system and other detailed support resources.
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And we have a major update coming soon that is FREE to anyone who has bought it! Our beta testers are already raving about the new 4.0 version!
Thank you, we look forward to helping you!
ThemeFusion Team
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Is there going to be an avada catalog mode, seperate from woocommerce? I would like to display products without prices and without all the resource hogging woocommerce checkout etc. Would be awesome if it was built in.
Hello!
Possibly yes, but we cannot confirm 100% a future feature until our team has fully decided. Most likely we will, but it has not been a major request so far so we have to weigh things like that against other priorities. It will be a nice thing to add, at this time we do recommend using one of the various 3rd party plugins that offer it.
Thanks!
Hi,
This is a pre-sale question. Does your theme support parallax effect for backgrounds (pictures and videos)? If affirmative, will it work for any touch devices (iPhone, iPad, Android, Windows)? Do you have a demo where we can test it? What about page transitions or transparent headers?
Thanks.
Hello!
Yes it does for full width containers, or if you use the fusion slider or revolution slider.
The full width container will work for mobile. View this home page: http://avada.theme-fusion.com/architecture/
Transparent headers can be done also.
Thanks!
Thank you for your prompt reply. No sir, I’ve just checked the page you mentioned and parallax is NOT WORKING. I’ve already had a bad experience with people like you who was claiming the same and, when we bought and installed their theme, they eventually recognized that parallax was not “appropriate” for touch devices, especially iOS based, and should be deactivated. We’ve just received the refund from Envato. So, I will not repeat that error unless you are capable of demonstrating your parallax is really working on mobile phones. And you have not been, so far. Not for any of your demos.
Hey @aeniss!
There’s a reason parallax features are disabled on mobile devices. The ‘fixed’ attachment mode for background images and videos is very expensive in terms of browser resources. It works fine for desktop browsers, however mobile devices have far less resources available which can cause the website to lag. To ensure a smooth browsing experience, parallax is disabled on mobile.
Having said that, you can use CSS to enabled parallax on all devices if you wish, it’s simply not recommended.
In any case, I wish you all the best with your website.
Thanks!
Ryan
All right. I’ve got it. thank you for your honest reply. And yes, there are some other themes that work fine for parallax over any touch device, without a considerable lag.
Regards.
Anthony
Thank you
Hi!
I have asked some questions here before and got the answer that I should ask them in your support. The problem is that my questions was a little while ago, and the questions is not repeated in the emails you send. And when I click on the link in the email I don’t come to a page where my question is.
So I would need my unanswered questions to be solved, but now I don’t know how I shall find the questions here. Can you please help?
Thanks!
Hello Ecee
Hmm our support works through a ticket system. When you submit a ticket here: http://theme-fusion.com/support-ticket/ We receive it and reply back, it is all handled via email. You will receive the email with your original query and our staff reply.
What ticket number are you referring to that you cannot find? I can seeing 4, see this: http://d.pr/i/153ga If you search through your email, you should find them.
Thanks!
When I view my website on a mobile phone, there seems to be a whitespace between my last section on that page and my footer widget. How do I remove that?
Hello!
Hmm this could be the footer birder, or an empty column. We’d need to see it, please submit a ticket with your site URL and our team will know.
Signup at our support center and submit a new ticket. Our support team will gladly help!
Click Here To Create An Account & Get Avada Support
Thank you!
Would love to see cataloge mode built in the theme
Hi there
mmm, can you elaborate on this? Are you referring to catalog mode in Woocommerce or a CPT for Avada, different from a portfolio, that acts as a product showcase without purchase options?
Thank you, MB
Yes, Woocommerce Cataloge mode, i know there are plugins, but it would be easier with a button in theme options. Maybe in future updates?
Yes anything is possible for teh future We do weigh features like this though against what is currently offered. But we’ll discuss it!
Hi there
FYI, Woocommerce has an extension that disables the default Woo eCommerce functionality which then gives you an online catalog -> http://bit.ly/1WjcMEU
If you have any further questions or need assistance please create a support ticket using the link below and our support team will be happy to assist and guide you
Click Here To Create An Account & Get Support
Thank you, MB
Can i install buddypress after installing avada theme and doing design modifications? Or it is recommended to desactivate the theme and install buddypress then reactivate the theme?
Hi there
No difference really, you can install it with Avada active and go from here
If you have any further questions or need assistance please create a support ticket using the link below and our support will be happy to assist you
Click Here To Create An Account & Get Support
Thank you, MB
Is there a way to add my own social media icons? I made pixelized social icons (.png files) to fit the style of the site and would very much like to add them.
If not is there any “hack” you could suggest or maybe add it as a feature request?
Also wanted to let you know Avada is the best theme i’ve tried so far. Love it all. Used it here http://goblinsofruin.com/
All the best
Hi there
As of Avada 3.9.3 you can only add one custom social icon to the Theme Options. However the good news is, for Avada 4.0 that we will be releasing real soon, you will hence have the ability to add as many custom social icons as you wish
If you have any further questions or need assistance please create a support ticket using the link below and our support will be happy to assist you
Click Here To Create An Account & Get Support
Thank you, MB
Hi,
my site loads very slowly (8.5s / page (on shared-hosting)) and when running gtmetrix the recommendation is to “specify image dimensions”. How can I specify image dimensions when using setting on Page -> Fusion page options -> Background Image for Main Content Area and when using Site Origins Editor -> edit row -> Design -> select Background Image.
I have compressed all images with compressor.io but the Total Page size still is 1.1MB. At the moment my site loads far too slow to publish. Thanks!
Hi there
There can be a few of ways to resolve this, however we would need to take a closer look at your installation before providing some guidance. Please create a support ticket using the link below and our team can check this for you
Click Here To Create An Account & Get Support
Thank you, MB
Hi, I am using Popup Builder plugin, and pop up window is behing menu and header image. Please help
Hi there
This would be a 3rd party plugin issue. In most cases, going by what you have described, it may be a simple CSS solution like z-index that can resolve it
You can create a support ticket and let our team check it for you, however because it is a 3rd party plugin we can’t guarantee that we can resolve it. We may defer you to the plugin author for a fix
Click Here To Create An Account & Get Support
Thank you, MB
Hi there
Thank you for creating the support ticket, our team checked into it and provided a CSS fix that you can apply to resolve this
Thank you, MB
In other themes you have a plugin or theme options to change the language, here do you have to change it on the code word per word? This is frustrating… I just want to change the words Leave a message, by, post comment… in my language.
Hi there
Please see our translations help file -> http://bit.ly/1IL657F – that explains in detail how to translate the strings
If that still does not help you, please create a support ticket using the link below and our support team will be happy to assist you
Click Here To Create An Account & Get Support
Thank you, MB
