10688 comments found.
1. I disabled sticky header on mobile, altough it keeps enabled (Type 10 header). I do have the “regular” Sticky header enabled. How can i fix this.
2. The search icon disappears/become invisible when I make the browser screen smaller, or when I use an mobile phone or tablet. I can activate it though by “blind clicking”: http://snag.gy/lYjVE.jpg and http://snag.gy/cvDN0.jpg What do I need to change to make it visible again?
Sorry, my response is late.
Please email your account info details via helpdesk. We will check and fix the issue.
Regards, SW-Themes
We also have the issue with no changes in design are being reflected on site. All caches are disabled.
Sorry, my response is late.
Please email your account info details via helpdesk. We will check and fix the issue.
Regards, SW-Themes
We got a support reply saying they are looking at our ticket #1589. Thanks.
Please check the comment in the ticket. Thanks!
All of a sudden the navbar is missing – http://www.saffroncup.com/. Also, sometimes on reload the main slider does not show.
Also, the chosen google font is not being used even though its showing in the inspect element. Why is that? I flushed the cache and also disabled the caches but no luck. Please help.
Also, oddly the menu is showing on the login page – http://www.saffroncup.com/customer/account/login/
Basically, no change in settings or design are being reflected on the website!
Sorry, my response is late.
Please email your account info details via helpdesk. We will check and fix the issue.
Regards, SW-Themes
Hello,
I’m facing two problems while using the theme in the RTL mode: 1- the mega menu is not working fine on mobile, as it’s flicking and won’t open at the end. 2- in the product details , the thousand separator in the price appears after two digits only not three.
please note that all these issues are not happening in the English version.
Sorry, my response is late.
Please email your account info details via helpdesk. We will check and fix the issue.
Regards, SW-Themes
This is our purchased account. We would also appreciate if you guys would respond to our developers directly via their nelageek account. Thanks. Here is last communication from our developers:
We just purchased the theme and have ver. 2.1.0. We’ve had several issues with xml files pointing to the Magento Framework xsd files via ’../../../../../../../lib/internal/Magento/Framework’. This is incorrect path, especially since our store is using the /pub/index.php bootloader. We’ve modified them to ‘urn:magento:framework’ ,and had a bit of success. We’ve also had to modify some php files that were pointing to /pub/media, which is incorrect when you’re site is using the /pub/index.php bootloader. We need the theme fixed please.
Sorry, my response is late.
Please check the comment in your ticket.
Regards, SW-Themes
Hi, Love your theme,
When do you update a new version?
Thanks,
Hi, thanks for loving Porto.
We’re experiencing internal issue so new version is being delayed, but it will be available within a month. Thanks for your patience.
Regards, SW-THEMES
Hello i am facing an issue, I have Zonda and I purchased Porto to migrate on Porto. But magento is still linked to Zonda as main theme.
Please check our comment in your ticket.
Thank you!
Hello, I still have issues to migrate from Zonda to Porto. Both themes are coming from you and there is no seamless migration between those 2 themes. Porto is not working at all due to this conflict with another of your themes and I am very unhappy. I look forward to get it solved. Thank you
Hello, I am still unable to use Porto due to conflicting issues with Zonda, another of your Themes. This situation is really painful. Would you please help to fix this conflicting issue. Migration from Zonda to Porto is not seamless as expected. Thank you.
This is not Porto related. You will need some code customization to solve this issue. Please check the ticket, we will update related info in which.
Regards,
Hi guys, This is a real disappointment. I am a recurring customer I purchased Zonda and now Porto and the result is no support. This ticket has been opened last week since the nothing moves. No explantation how to solve the issue, No feedback. Just nothing. So time is for conclusion and refund. It’s time to refund. I wasted my time too much waiting a solution that has never happened. You prefer to focus on one shot customers and do not are about recurring ones, this is your choice, be sure I will relay that information to anyone!
TO OTHER CUSTOMERS. If you have purchased another theme from SW Theme like myself, you might have some issues during the installation. I contacted SW Theme support and during last week NO effective SUPPORT. Think twice before re-order from that company. Due to the lack of support and the non working Porto theme, it’s time to stop with SW-Theme
Regards
im working for my client, and trying to install this theme for magento 2, uploaded files, run magento:upgrade, and all look ok, cache disableb, i see some new menu available in magento admin, but i dont see theme name in design tab, also this error === frontend -> Smartwave/porto -> en_US === Unable to load theme by specified key: ‘Smartwave/porto’>, for Gods sake this theme cost 99 usd, could you please give me some idea? or i will lose my customer…
all blocks and pages imported ok, i see them, but i dont see and can not select the theme package in Stores > Design > Design Theme
Did you upload all of the theme files correctly? It happens, when missing some files to upload.
Regards, SW-THEMES
ok, the issue was production mode, when changed to developer it works now.
Hi there. Having plenty of little issues with this theme in Magento 2. I have a support ticket with you regarding a js issue that’s still awaiting reply. It would be helpful if the documentation were to cover how to set up the site using a child theme, so that people like myself who have already paid for this theme in its present state can customise parts of the theme such as image assets without worrying about losing their changes once the theme is updated to a less buggy version.
Sorry for my late reply,
Building Magento theme on Magento 2 is such a difficult challenge for every developer at this time. We till working hard to complete Porto and solve important js issues asap. Hope you can understand that!
In regards to Child-Theme, We’re also not experienced in creating child theme for magneto 2.0 yet. You can refer some post from other blogs. http://www.webdesigndev.com/how-to-create-a-custom-theme-in-magento/
For cusotmization work, pls do the change in the custom.css file
Hope it helps.
Regards, SW-THEMES
I appreciate that developing for Magento 2 is a challenge. This challenge is the reason why many developers have not yet released or started charging for their Magento 2 products. The fact that you are charging for your product means that the product should be functional and usable in a live site.
No, your reply does not help. It doesn’t appear that you properly read my message. CSS customisation is not sufficient to customise elements such as the image assets I mentioned. It is also insufficient to modify XML and HTML for page layouts and content. On top of this, modifying a CSS file is a poor way to overwrite CSS that Magento compiles from LESS files.
Regarding this statement: “In regards to Child-Theme, We’re also not experienced in creating child theme for magneto 2.0 yet.” The following is stated on the Item page: >Version 2.1.0 (2/6/2016) >Updated: – Added example porto_child theme.(Magento 2.x) Is it accurate then for me to say that you have included an example child theme and noted it above as a feature, but can offer no input as to how it would ever be used correctly with its parent? What then is the point of including the child theme? Given that all users will need to upgrade the parent theme to get it operational once js issues are resolved, I’d have thought that properly documenting how to apply your individual site customisations and tweaks to the child would be the only way the theme could actually be used in a live site at this present time.
Its also worth noting that I purchased a theme from you which is listed as compatible with Magento 2. I did not sign up for a free Beta version of a theme later to be released. I purchased an item described as usable in its present state. If your theme is not presently offering the functionality it promises then it is incomplete or faulty and you should not yet be offering it for sale. The fact that I have paid you for a product prevents you from excusing these issues as something to be patient about. The current version of Magento was released January 28th, meaning this has been an unresolved issue for at least two months. The fact that in my ticket you additionally ignored my suggestion that you extend the period of support for users putting up with this issue adds insult to this.
Sorry for my late reply,
Could you pls open new ticket at our helpdesk, Then i can have a closer look on your problem.
Regards,
Hello, i have some trouble finding some translations in your theme for checkout i collected phrases but i cannot find it anywhere and it also wouldn’t translate, however it really needs to be translated. When i go to checkout i see a form wich asks me for my data this however is translated, when i see above this list i see in a circle, Shipping and the second next to it Review and Payments, when i click next when i select a payment option theres a radiobox with the phrase: My billing and shipping address are the same. and information on my data with the phrase: Ship To. On the left side under the order information.
What i need translated are: Shipping, Review and Payments, My billing and shipping addres are the same, Ship To.
thank you for your help into finding these phrases.
Greetings Orry van Doorn
Sorry, my response is very late
Not all site elements are translated automatically. Some strings must be translated by manual in file translate.csv. Please refer this guide to know more: http://newsmartwave.net/magento/porto/documentation/#translation
Regards, SW-Themes
I have some troubling in Your theme , I have applied Special price to my Product and set the expiration date , But it’s still showing in listing page after expiration , I also cleared cache and Re Index all Index but it’s still showing. Please do some help as Fast
Hi
Could you please purchase support extension to get further support? Your 6 months of support period is now expired. Once you purchase support extension, please contact us through themeforest support page again with your issue details.
Regards, SW-THEMES
there is a solutions for newsletter pop up to show up on homepage onty for first website access?, regards
no answer?
Sorry, my response is late
Yes, pls send us your info details via helpdesk. I will help you on this.
Regards, SW- Themes
My client bought the Porto theme b/c we thought it was ready for Magento 2.0.2, but it does not seem to be. How long will it be before it’s compatible? We would like to migrate to the newest version in the next 2 – 3 weeks.
Porto theme ver 2.1.0 is compatible with Magento 2.0.2. Please check it agian.
Regards,
We just purchased the theme and have ver. 2.1.0. We’ve had several issues with xml files pointing to the Magento Framework xsd files via ’../../../../../../../lib/internal/Magento/Framework’. This is incorrect path, especially since our store is using the /pub/index.php bootloader. We’ve modified them to ‘urn:magento:framework’ ,and had a bit of success. We’ve also had to modify some php files that were pointing to /pub/media, which is incorrect when you’re site is using the /pub/index.php bootloader. We need the theme fixed please.
Could you pls comment throught your purchased account,
Regards,
Please check ticket #1589. Thanks.
Please check comment in your ticket. Thanks!
Hi, we have removed all links from our site, even disabled each and every product but we can still see review product list…
Sorry, my response is late.
Could you please purchase support extension to get further support? Your 6 months of support period is now expired. Once you purchase support extension, please contact us through themeforest support page again with your issue details.
Regards, SW-THEMES
My last ticket for this theme for my Magento 2.0.2 store has been dealt with but a new issue has appeared. Please attend to ticket no#1390.
IT seems a js conflict. We are till working hard to find out what/where the issue is. Hope you can wait!
Regards,
Hi, is this version compatible with magenta 2.0.2?
Thanks for interested in Porto.
Yes, latest version of Porto 2.1.0 is compatible with Magento 2.0.2
Regards, SW-Themes
I hope the last question ! 
How do I add css home login / logout as in header . I would like to come home button in the login / logout . Inde not know how to put it in porto_home_6 css page . As shown in the bottom of the Amazon . Thank you very much!
Sorry, i dont quite understand. But every customization work should be done in file custom.css or Customization Settings in admin panel.
Regards,
hi, my panel header links are not working http://128.199.114.52/
Sorry, my response is late.
Could you please purchase support extension to get further support? Your 6 months of support period is now expired. Once you purchase support extension, please contact us through themeforest support page again with your issue details.
Regards, SW-THEMES
I am having issues with facebook widget in footer the link is: http://ay.dpc.global/
- Facebook widget shows count as 7, irrespective of what i set in backend. - if page is already liked, it shows like page option
Sorry, my response is late.
Could you please purchase support extension to get further support? Your 6 months of support period is now expired. Once you purchase support extension, please contact us through themeforest support page again with your issue details.
Regards, SW-THEMES
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===>EVERY ONE LOOK AT THE GREEDY SUPPORT<====
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Does this seems to you a support request !
This is clearly a bug in product which i have purchased, you could be better than this
Thanks for reporting issue. I will try to check what/where the issue is. But which version of Porto are u using now?
proto 2.1.0
Hi, waiting
Sorry for not answering you promptly,
Please open new ticket at https://smartwave.freshdesk.com/helpdesk to get better support.
Regards
Hi team, Can you please tell why price slider is not included in theme, while it is shown in feature list before purchasing?
As mentioned in ticket 1509, the price slider was enable and showing on your site.
Regards, SW-Themes
Thanks team, Good team support. I was in doubt while looking past comments regarding support but within two days I can assure that SW supports awesome. Good work, keep going
Thank you so much!
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