378 comments found.
Is this template ready for Woocomerce?
Hello! Unfortunately, the theme isn’t Woocommerce ready.
The Video on the 3rd page is the music included and if not were can we buy it from, who is the author etc?
Hello! We use the vimeo video. Unfortunately, we don’t know who is the author of the music.
Just one question… in mobile version of this theme the “social” icons disappear… why? How to get it back ?
Hello! We need to pay more attention to the content, in this theme to the photos.
seriously… it shoulnt be like that… is there any way to fix it ?
Hello! There isn’t enough space on mobile menu to place the icons. How do you imagine to display all items?
straight under the menu when you display the menu bar …sounds like a good place to put it in …
Our support staff will assist you how to display icons in the menu, but it will not be added globally.
thats good… how do i get in contact with them ?
Once you purchase the product you can post this question on our help forum where you will be assisted. Thanks
Hi! Sorry, but what is wrong with your demo site? My client wants this theme but your demo site shows “the page cannot be found”. 
We really want to learn about abilities and features of the theme
Hello! What page are you referring to?
Wow, Thanks! Everything is OK now. But that was all pages except main.
Great.
I currently have version 1.8 – will it work ok if I update WP to 4.5 ?
Hello! The latest theme version is 1.9.4. I can’t guarantee you that the version you have will work well.
Dear Sir or Madam I want to think about to buy your theme and have one more question. Is there a security copy the photos in ue theme or can I download a plugin for.
Best regards.
Henk
Hello! The things is that the current theme version does not support such functionality. But I’m sure that there are some plugins which allows to do that.
Can I add videos from Youtube or Vimeo? Or do I need to upload them in my servers?
Hello! The theme supports Youtube and Vimeo videos.
Hello, I just bought this theme. I am trying to get it to look like the demo theme but I can’t. How do I do this please?
Hello! Did you import the demo content? We have special tool in Diamond theme settings=> General.
I hit the button but it never uploaded? I did it over bight but no changes?
Do you see images in Media section?
Yes the theme images are there. But how do I get the gallery albums to be the same as in the demo?
You need to increase PHP Script Execution Time Limit to import demo content, to obtain more info please read this https://davidwalsh.name/increase-php-script-execution-time-limit-ini_set
would you be able to do that for me? I do not want to ruin anything?
This is server end limit. You can ask you server support team to increase the execution time in php.ini file
Please use 2 Text area modules. The first one will contain image, add another one with the text.
It still didn’t do what I wanted it to do.
Please send your request to support[at]gt3.zendesk.com Our support specialist will help you
Finally got it 
Nice to hear
What is the proper size for images for the galleries the homepage slideshow and the blog please?
One more question how do I setup my galleries?
We do recommend to use 1900px by width for the fullscreen slider and 1200 for the blog. To setup the gallery, please read the documentation that comes with the theme. Thanks
Hello. The site is www.igorpetyx.it
3 problems:
1) What are the ideal size for a picture horizontally on the slide in home? 2) In the mobile version does not work the key to activate the menu.
Thanks in advance.
Hello! 1. We use 1900px by width 2. Did you make any changes in the code?
Hi, no. I didn’t any changes in the code.
You need to play with Fit style options to add the required image format. Please send your mail to support[at]gt3.zendesk.com We will provide the fix for mobile menu button.
Ok, I sent an email now.
We sent you the file.
Hello. I have not received the mail. Can you send mail to waltergianno1981@gmail.com, please?
Ok, no problems. We will send you the file again.
Thanks. Where I have to upload the file to solve the problem?
Please upload it to css/responsive.css via ftp
Hi, unfortunately, after overwriting the file, mobile continues to have display problems. Can you control? For example, whttp://www.cronachedipalermo.it/wp-content/uploads/2016/04/12980481_996625877041275_1248980266_n.jpg and http://www.cronachedipalermo.it/wp-content/uploads/2016/04/13022327_996625857041277_661930966_n.jpg
You use the child theme. What Diamond theme version do you use?
Versione: 1.9.3
Please send the wp-admin access to support[at]gt3zendesk.com. We will check whats wrong
Ok, I sent an email now.
I don’t understand. Why this? “Hello, Please provide the link to forum topic. We reveive tons of emails everyday. Regards, Jane”.
I can’t to publish wp-admin access in a public topic.
It looks like there is some kind of misunderstanding, please use the contact form on our themeforest profile page
Done, thanks.
Trying to import demo data but it’s taking forever?? Can I upload xml??
Diamond Theme Settings-> General. There is a button “import demo content”. Important: Please make sure that you created “uploads” folder and set the right file permissions.
This is taking forever and how do you even create this folder… Is there another way like uploading the xml????
The demo content size is too big for loading. Please contact your server support team to increase timeout for single PHP function.You will find the import file in the theme files \core\xml-importer\import.xml Please note, some pages could be empty if you will move the content this way.
1. I uploaded theme successfully, but why is there a back default screen overlapping or on top of theme? How do I get rid of that.
2. How do I add new images to the full screen slide.music ,videos etc…
http://www.cadeolabychinaza.com/1. Please don’t duplicate requests. 2. I see that you successfully uploaded the new images and I don’t see the issue described in the first question.
Yes, I was against a deadline so got a bit anxious.
1. When I use cover slide option for images/video, it ends up cutting off mostof the image? is there a way to fix that or is that because of the format of the images themselves? I now have to use “fit always” option.
2. The slide goes from one image to the next automatically but once it gets to the video that automatic transitions ends? I have to click on the image that comes after the video to continue the transitions?
3. The “fit always” option allows the images to show fully though much smaller. But the video still cuts off at the top. The models heads are partially hidden.
http://www.cadeolabychinaza.com/My deadline is today so please see if you can respond as soon as u can. Thank you much!
Please send all the detailed info with the links and website credentials to support[at]gt3.zendesk.com Our support staff will check it.
I uploaded the theme and it shows on the site but the general wordpress theme is literally on top of it? This has never happened before…
It’s like a overlap
Normally when i upload anew theme successfully,only that theme shows
Hello! Did you activate the theme? Please post website link.
Hi,
I love the theme, but i’m currently experiencing an issue where the gallery is not displaying correctly. Only some of my gallery items show. Please assist. Thanks!
Hello! Please provide website link.
Hello, I’ve spent all day trying to get my head around the theme and am now admitting defeat. I’ve managed to create the home page and a menu but just cant see how to connect it to portfolio pages etc… (tomhoad.uk) I’ve read the info with the files 4 times (not detailed enough, as I don’t seem to know what i’m doing), watched the youtube vid and spent hours reading the forums and still feel none the wiser. May be my best bet is to load the demo website and edit that instead, is that possible? I loaded demo content but it just put images in my media folder, no populated or linked pages. I have created word press sites before using themes but this is making me feel like I’ve only been using a computer for a day, hopeless frustration is exhausting! Please can you point me in a helpful direction.
Cheers & Beers Tom
Hello! The best way for you to build the same pages as at our demo is to import the demo content. Usually, if the demo content doesn’t put images in media folder, no posts or linked pages, it means that customer need increase PHP Script Execution Time Limit. Please send your website credentials to support[at]gt3.zendesk.com We will check your installation.
Hi,
I purchased this theme this morning. But I’m having some issue to create sub menus… When I associate a page under an another page to make a sub menu the menu appear and disappear directly. So, the sub menus doesn’t working properly. Could you please help me on this ?
Regards,
Thanks
Hello! It doesn’t work , because you are moving to another page and everything is refreshing. The menu doesn’t update till you on the same page. Please use custom menu link as the main menu item, add # to the url field.
Hi, Thanks for for help it’s working now. But now, I’m facing with gallery pictures. I have created two different galleries and then two different pages. For each pages I associated a respective gallery with a template like Gallery – Grid. But when I see the page both of galleries has the same pictures . Do you know why ?
And also, when I’m trying to use the Gallery – Albums templates, it’s not working as I want, I just have little part of the preview on the page.
Regards,
Thanks in advance for your help.
Sorry, I think just find my issue for the same pictures on two different gallerie.
But, the Album mode is still doesn’t workink as I want…
Regards
Hi, after some time… I think there is a display bug with Chrome 49 and Firefox 45.0.1 with Gallery – Albums, Portfolio (all templates)... Let me ask to me if I am wrong… But I just tested with Internet Explorer 11 and it works better.
Can you please provide the screenshots of the issues that you have?
Hi,
Here a screenshot when I create an Album page with Chrome or Firefox : http://prntscr.com/am1n62
And here when I create the same page with the method : http://prntscr.com/am1p0gThanks for your help.
Regards
To better understand what’s wrong, please provide your site credentials (wp-admin and ftp details). You can send them via a contact form on our TF profile page.
Hi, I just sent to you the credentials. Please let me know if it’s ok for you.
Did you send via the contact form on this page http://themeforest.net/user/gt3themes ?
Sorry, I sent it via http://gt3themes.com/contact/ I just sent by the form you sent now.
Your request has been passed to the developers, they will check it and get back to you asap. Thanks
Ok, I’ll for an answer asap. Thanks for your help.
I have autoplay set to no but everything autoplays. (fullscreen slider on home and portfolio pages)
Hello! Please provide your wp-admin details and we will take a look. You can send the details via a contact form on our TF profile page.
I sent a message via the form but I don’t know if it sent because it shows no confirmation.
Hello! You can duplicate the mail and send it to support[at]gt3.zendesk.com
Hi,
I plan to buy this template.
Can you tell me how to make it multilingual? French and English.
Thanks
Hello! You have to use WMPL plugin in this case.
Can you provide me the linkso that I can check please?
Here you go http://bit.ly/1wPp5fB
Thank you. Is it possible to use a DIFFERENT background image in EACH page?
Hello! You can find Custom layout block on standard pages http://prntscr.com/alvs1t Please use add image uploader to set background for required page.
Perfect!!!
So it seems that it will be a perfect theme
So just to resume:
- with this template I will be able to make my site in French and English with the Plugin you told me.
- I can easily add different background image on each page if I want.
- If there are updates I will get them freely?
- is it fully Responsive?
Just clarify and CONFIRM those points before I buy.
Thanks
1. Yes, you can build multi-language website using the WMPL plugin. 2. The Add Background Image option is available for standard pages. 3. All the updates are full free. 4. The theme is fully responsive, you can test the demo version on mobile devices to be sure http://www.gt3themes.com/wordpress-themes/diamond/
I added my first pictures in portfolio in a concerts category. When clicking on the /portfolio-grid/ page to view, it comes up blank. I have all categories selected. Also from data imported nothing shows up on any of these grid or masonary pages (so I could see how it works.) I see a couple pictures in portfolio 1 column.
Nevermind I figured it out. Each post is one picture and needs featured image
Hello! Got it. thanks
There is a serious issue in chrome, after loading the fullscreen slider half the screen is covered in white. http://www.javierbuckenmeyer.com/portfolio/cristiano-ronaldo/
Also I haven’t modified anything, no css, nothing, just added pictures.
Please provide the screenshot of the error because we can’t replicate it on our end
Seems to be a bug only on a specific computer.
I got it, thanks
hi, is there a way to add transition/loading animation between pages
Hello! It requires the changes in the code, which is a customisation service.
what is an email we can talk more about this and discuss a price ?
You can use the contact form available on our TF profile page. Thanks
Hello! The theme has built-in GT3 Page Builder plugin. Are you trying to install a standalone plugin package?
