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347 comments found.

I’ve registered on your forum, entered all data – but still – Diamond forum is locked for new topics. So I write here. I have two problems with autoplayer: - arrows, and play / pause button do not work. After click nothing happens. - autoplay for vimeo doesn’t work (I’ve read comments here before purchase and you said that all it takes to turn it on is just autoplay checkbox).

Then once you activate the purchase code you will be created an account where you can log in and submit the support ticket. Right there you can also manage all your purchase codes. Can you please do that. You can also send us your wp-admin details and we will check it for you. The information can be sent via a contact form on our TF profile page.

I cannot login using GT3 account. My e-mail is not found in database. Once I click “Go to your account” in wp-admin/gt3_activation_submenu_page it requires my login and password, but… I haven’t already created one. What can I do?

We’ve received your email and get back to you shortly. Thanks

hallo! How to remove prettyphoto deeplink in URL to my gallery photos? thanks

Hello! We provide support only to the end customers. TF stats shows that you did not buy this item

Hi, is there any way to remove the heart (like) buttons from the Gallery – Masonry? Also is there any way to make the thumbnails for landscape oriented images to display a little bit bigger? As of now, portrait oriented images are about double the size compared to landscape. Thanks.

Hello! We don’t provide support via comments.Please register your profile in Product activation area in your theme. You will get access to your account in GT3 end. There you will be able to manage your orders, codes and ask for support. Please note that you didn’t purchase support. According to Envato’s (Themeforest) changes issued on September 1st 2015, we can’t provide support if the support service wasn’t purchased. You can find more official information here: You’ll need a valid Support License that you can purchase from the item page. Again, sorry for the inconvenience but we have to follow these guidelines to be fair to our customers who’ve purchased extended support & and follow Envato’s rules. Thank you very much for your understanding.

hello, after updating the theme i had to activate it once… then it was restored i updated again and now its not taking the code for activation and i deleted the old themes… but i payed

Hello! Please do not worry. If you provide us with your purchase code we will asssist you. You can send it using the contact form on our TF profile page. Thanks

Hi, I’m trying to post for help on the official support forum but it is locked? I can’t view my site on any mobile device…it shows a blank screen or times out…only when editing or viewing on desktop it works. I need some help please and thank you.

Hello! We provide support forum via personal gt3themes accounts. Please update the theme to the latest version and you will be able to set up account and get dedicated support through it

Hello, I want to add a language switcher to a site could you recommend some plugin wich is good for black diamond theme? Thanks!

Hello! We support wpml and loco translate plugins

I sent an email, however I am unable to register my site after I moved it to another web provider as I get a message stating the site is already registered

Hello! Please send your envato purchase code via a contact form available on our TF profile page