342 comments found.
I’ve registered on your forum, entered all data – but still – Diamond forum is locked for new topics. So I write here. I have two problems with autoplayer: - arrows, and play / pause button do not work. After click nothing happens. - autoplay for vimeo doesn’t work (I’ve read comments here before purchase and you said that all it takes to turn it on is just autoplay checkbox).
Hello! Thanks for contacting us. 1. The forum is locked because we’ve integrated the personal gt3themes accounts for all our customers. 2. Have you already registered your purchased code within your WordPress dashboard? 3. What is your theme version?
Yes, theme is registered in WordPress. I’ve bought and downloaded theme two days ago so I assume is the newest.
Then once you activate the purchase code you will be created an account where you can log in and submit the support ticket. Right there you can also manage all your purchase codes. Can you please do that. You can also send us your wp-admin details and we will check it for you. The information can be sent via a contact form on our TF profile page.
I cannot login using GT3 account. My e-mail is not found in database. Once I click “Go to your account” in wp-admin/gt3_activation_submenu_page it requires my login and password, but… I haven’t already created one. What can I do?
We’ve received your email and get back to you shortly. Thanks
