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Hi i like your Diamond theme, but i found a problem.
Ich i show the photos on your gallerie demo with the smartphone, the lage image from the see dont autoswitsch in the middle on the screen.
So i must scroll down if i like to see on the middle, but i dont like this for my visitors.
Have you patch for this?
Hello! What gallery are you referring to? Any screenshot? Thanks
in the Gallerie Masonry with my smartphone.
The problem is, if you click on a photo, the photo isnt in the middle or centre.
I can change it so it automatically goes into the middle ?
I got what you mean, this issue will be fixed.
Do you want us to let know when its updated? Thanks
You can check the demo, it has been updated
The Gallerie doesnt work more on Smartphone and Computer
Please clear the cache because the CSS has been updated.
Hello! I´d like to know how works the photo proof feature. When i visit the menu, i see heart icon and nothing more. How is the admin panel regard to the proffing feature? Will I see different items for each client in control panel?
Hello! This is standard Wordpress password protection feature https://codex.wordpress.org/Using_Password_Protection You can set it for any page or post. There are not any additional sections.
Another thing I noticed:
1 – There is a bug about usability when using cel phone. At home, when there is a video slide. The play button appers over de menu icon, the video no more close, and i cant back home. I tested with samsung moto g.
2 – the slide stops when video appears, and the site turns to be unusual.
3- And if a click over the album menu, there images cant roll with the finger on screen, just with icons.
4- the size of menu text with cel phone is a little small for who have big hands/fingers.
5- with cel phone, the proffing feature is not working.
The conclusion i came is that this theme is not ready yet!!! i will have headache to use this…
Please indicate the screen dimensions of your mobile device. We will test everything. Unfortunately, I don’t know the mobile device you are talking about.
i will not buy your theme. my questions has niot been answered cleary. good luck
I asked you to provide screen dimension to be able to test the theme and restore all the reported issues on our end. This is standard procedure ask questions to understand whats wrong.
I notice the About page is different to the other pages in your demo which I prefer. How is the image added to the background? Is it a “featured image” or done vie a page builder? Thank you.
Hello! We use Vertically Stretched Page template that supports special Background Option. This is one of theme features.
OK great. Is it added via the “Featured Image” block or done vie the GT3 page builder? Just thinking ahead for the client’s ease of use! Thank you.
When you select the custom template, there is an option to add background image http://prntscr.com/dbo75l
Ah great! Very easy! Thank you!
You are welcome
Does your video background support youtube/vimeo or self hosted ones?
Hello! It support Youtube and Vimeo only. Thanks
Hi, is this theme support RTL?
Hello! We did not test the theme for RTL support.
You should consider mobile users when creating a template as amazing as this… i love the theme on desktop but tried inspecting it on different devices the menu doesn’t show well on mobile while the background video distorts the site, is there a way one can see the welcome message on mobile too? Need to know all this before i purchase cos most of my audience are mobile users
1. We do not experience any issue with the mobile menu, tested on different Iphones and Ipads. Please be more specific what phone do you test it on?
2.Are you referring to this page http://gt3demo.com/wp/diamond/background-video/ ?
3. What welcome message do you mean?
Thanks for your interest in our theme.
Hello, I have a 404 error message when I create a nex portfolio or gallery. Could you tell me why? And how can I do to have a fullscreen diaporama on my home page? Thanks for your help! Bye
Hello! Please go to the permalinks and save them.
Hi guys! It looks like your theme was stolen – https://www.mojomarketplace.com/item/diamond-photography-wordpress-theme?
Hello! Yes, we are aware of this, thanks. It was stolen, the report has been issued.
I am having 404 error on every page
Hello! Please update your permalinks. If it does not help, please provide your site credentials using the contact form on our tf profile page. Thanks
Why in a fullscreen slideshow with fotos and videos after a vimeo video won’t jump to the next picture? Thanks
Hello! There is an issue with Vimeo API, we are aware of this issue
So there is no solution to this? Is it possible to get the video to start automatically from a youtube link ? Thanks
Please let us know your email and we will get back to you once we have some info from our devs. Thanks
The submenu doesn´t work very well, it closed so fast and I dont have time to choose the link ¿How can I fix this?
Hello! Did you link the main menu items to pages? Pleas read the forum post.
In the mobile versión works very well but at the computer the submenu dissapear in 1 sec, Ive read the forum post but I dont see how to fix it, if I change the name of the submenu with the ”#” the name its going to change ¿How can I solve it?
You don’t need to change the name of the item. Please read the info more carefully. You need to use Custom links to add the menu item and replace link with the sign # http://prntscr.com/dz5uht
Hello! One of or clients had purchased and setup this theme on their website. They have asked me to add more time to the “testimonial slider” – is this possible? I’ve been trying to figure out how, but no luck. I appreciate your reply.
Hello! Yes, its possible, please post this request on our help forum at forums.gt3themes.com
A friend of mine has this theme with installed polylang plugin and added as widget below the menu. Is there are way to move it above menu items and below logo (also centered)
Hello! What widget do you mean? Are you talking about languages selector?
Yes. Language selctor
The code can be added to the header file.
Is there a chance that you can write a little more specific the exact position in header.php to add code, because i can’t figure it out. Thanks
We provide support and assistance only for customers who purchased the product.
Hi ı have a problem when ı want to login admin, ı am writing username and password but writing to me “Sorry, is not allowed to access this page.” what can ı do thank you http://munemimarlik.com/en/wp-admin/index.php
Hello! You can try to request a new password. This is general WordPress question. I suggest you to post request at official WordPress forum to get better assistance.
Hi I am reisntaling again but ı couldnt install sample data it is just turning what can ı do
Please wait some time. If the content will not loading please increase timeout for single PHP function https://davidwalsh.name/increase-php-script-execution-time-limit-ini_set
ı wait bu ti dosent do this code ini_set(‘max_execution_time’, 300); //300 seconds = 5 minutes ı must put in functions.php file or another
Please send the website credentials to support[at]gt3.zendesk.com
How did you do your contact page like in the demo where you have the box in the middle of the page with all of the info and the large google map in the background. In your demo it says its the fullscreen one, but there is nowhere that i see for me to select that option
Hello! If you provide your wp-admin details we will do that for you You can send the site credentials via a contact form on our TF profile page. Thanks
I sent the information yesterday, also I sent a support ticket for the home page full screen slider images. What size images are you guys using in the demos? Every image that I upload is huge and does not fit in the slider, ive resized the images down to even a thumbnail and when i upload them to the homepage slider they are still huge and cut out of the slider page. Same issue when uploading images to the gallery. I used the masonry gallery and when I upload images some come up and some are not showing I assume because the size of the images. For this theme do you have to go and resize every single image before you can upload them??
Hello! Can you please forward all the info to support[at]gt3.zendesk.com? The Fullscreen slider has Fit style option to select the best view for your images.What images sizes did you use? Please indicate all these details in mail.
i already opened a ticket on your support yesterday, including my login info to the site
Can you please create a copy? I can’t find your mail.
the email came from email@example.com to the contact us section on the GT3 theme help page, username is scrapbookme
did you find the support ticket? I have not got a reply
Can’t locate any ticket, you can also send it to help at gt3themes dot com
Hello, Where can I change the hover colour of the text?: #00d8ff
Hello! TF stats shows that you did not purchase this item. Thanks
On your demo, when you go to galleries>album, what template is that, when I select the template that I have which is gallery – albums, it does not have the white borders around the albums, and when i click on the albums, the side menu and the circle images at the bottom like you have in the demo done automatically appear, I have to click on the black option circle to get that to open, how do i get my galleries to look exactly like you have yours in the demo?
Hello! Are you referring to this type of the gallery http://gt3demo.com/wp/diamond/albums-home/?
Did you import the demo content ?
Hi, I am looking into buying the Diamond theme, but I was curious: is there any way to show the info of an image through your theme? Specifically: can I show the caption? My work relies heavily on captions and I need it for my portfolio site. Kindest,
Thanks for your interest in our theme.
What type of the gallery are you interested in, or maybe you are looking for portfolio functionality? You can check the demo here http://gt3demo.com/wp/diamond/
I did look at the demo. I was wondering if i could incorporate captions into the Ribbon gallery. Like an info sign or something where I can show captions? I don’t see one in the demo
Please check this page http://gt3demo.com/wp/diamond/gallery-ribbon/ at the very top you can see the title of the page + images titles.
hello dear author
i am trying to get some answers for my broken diamond theme
since a few days i am posting anywhere and you dont reply
maybe it is the best to cancel diamond and you give me the money back
hope to hear from you, you recomended author hahahaha
if you cannot fix my problems now i will contact envato for next steps
if you want to know about my problems go looking for them in the forum
Hello! Sorry for the delay. Where did you post your requests? Can you provide links? Please note, our working hours: Mon-Fri (9a.m. – 6p.m. UTC/GMT + 2). All the requests submitted on weekends can be answered on Monday.
It feels like an annoying jungle …
Man does not really know where and when to contact …
I think we have fixed the problem … I hope it does not come any more …
... the errors were difficult to analyze. Then forums are pointless.
German support would also be helpful …
it would be nicer and help fuller to have an e- mail address of you!
Sorry for inconvenience. We always try to do all the best to help our customers. We will consider your suggestion and take into account the situation that happened. Thanks for your understanding. You can contact us directly via the contact form at our website or send emails to support[at]gt3.zendesk.com
Is this theme Woocommerce compatible?
Hello! We did not integrate the full compatibility for the woocommerce. If you need one, you can order this integration. Thanks
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