373 comments found.
Just a comment about buying from GT3 and letting your support license lapse. They will NOT give any support after the license expires EVEN when the issue is with their coding, plugin or theme. I understand the need to not work for free… no one should, but if their coding or plugin causes an issue after an update, they NEED to fix this, not just ask for more money!
Hello! We don’t have the coding issues that you’ve mentioned. While purchasing the product you agreed with the support terms and now you refuse to follow them. Please review the item support policy for obtaining information
If you can tell me that the error I reported (which others have also mentioned in these comments after moving to WP 5.0 on the Black Diamond theme) is MY fault then I’ll renew my support license. If the error is caused by YOUR theme/plugin and due to moving to WP 5.0+ then this should be YOUR issue to fix… without charge.
That issue with WP 5.0 was long time ago. Please make sure that you keep the theme up to date in order to avoid any issues with WP compatibility
I bought a license for this theme and I had activated the theme, but I never used. I went with a different theme. I wanted to go back this theme now, but it says already registered. How do I re-register the theme again?
Hello! Please submit a support request and our team will assist you
Muy buenas quiero comprar este tema, pero aún no tengo Conrtratado el dominio, puedo usarlar sin dominio, ya que wordpress lo tengo en ordenador local en mi casa?
Hello! Please get back to us in English
Hi. I want to buy this theme for my website, but I have not yet bought a domain for my site for example www.arturo ….. can I use this theme on my home computer where I have wordpress installed and do my tests locally to then migrate it to a site since I have wordpress on a local computer at home?
Sure, you can do that
I have a couple more questions before buying, can I use this theme for several domains or just for one? I try to explain myself better, for example if I can use this theme in www.arturoortega ….. and in www.karlitos ….... or I have to buy the same theme twice. thanks
You can use one license for one domain/website only. If you want to use it on another domain/website you have to purchase an extra license. Please read the standard license terms
it is understood. my last question is. If you have this same form or a similar one that also has woocomerce. I have read that you can buy additional woocomerce, but before buying I want to know the full price with woocomerce or recommend a similar template that already has it. Thank you very much.
You can consider Oni or Johnblack themes which come with WooCommerce support.
I purchased but how do you upload to wordpress? Do you have a tutorial video?
Hello! Please read the theme documentation for obtaining information
I need serious help! I got it uploaded to Wordpress but I cant figure out how to do anything???!!!
Please submit a support request and our team will assist you
Can you post a link for a support ticket please?
I face lots of bug and issue with this theme. Support team please help me.
Hello! Please submit a support request and our team will assist you
Hello, I have just updated the Theme and WordPress version but now i see that it displays very strangely the title of the page on my clients homepage. See https://www.andreibranea.ro/ – there is the Gallery Ribbon model and at the top of the page it displays ”ACASA” – the title of the page. How can i remove that? Thank you kindly
Hello! Please submit all your support inquiries via a ticket system.
i send support ticket you 2 days ago, When will you be interested?
’’Your request (28043) has been received and is being reviewed by our support staff.’‘
Hi there! We are overwhelmed with the huge number of support requests at the moment. We will get back to you shortly.
Questions before buying: 1. Can the theme use the video embed code from https://www.jwplayer.com/? 2. Can the theme use videos saved on my server? 3. Can I use this topic in the main domain (domain.com) and subdomain (sub.domain.com)?
Hi there!. 1. Please share an embed code and we will do a test. 2. You can use Youtube and Vimeo for the galleries. In the content you can use self-hosted video. 3. You can use the theme for a single project/domain only.
Hello there! I’m having trouble exporting the theme demo.. It loads but doesn’t execute.. Can you help me? http://vistetrasognate.it/
Hi there! Please send your site credentials and we will check it https://gt3.zendesk.com/hc/en-us/requests/new?mobile_site=true
Is it possibile to use Slider revolution with this theme? I am trying but I can’t make the side menu to’ show like in the other pages
Hi there! Please provide your site credentials and we will help you. You can use this form https://gt3.zendesk.com/hc/en-us/requests/new
i purchase theme and im very happy with all options, but i have one problem, desktop version works fine but in mobile is bad very bad, need to install anything or why is not displaying like desktop?
Hello! TF stats shows that you haven’t purchased this item
okay i installed for free? can i use mobile version?
Maybe you’ve used another account
Got this message after updatet Wordpress to 5.0The following plugin needs to be updated to its latest version to ensure maximum compatibility with this theme: GT3 Page Builder (For Diamond Theme Only).
but can´t find any new update for the theme
Hi there! Please provide your site credentials and we will check it. You can send them via our ticket system https://gt3.zendesk.com/hc/en-us/requests/new
If I remember correctly there was a support forum? Does it no longer exist?
Hello! The support forum was closed more than 1 year ago. All the inquiries submitted via ticket system.
Ok, thanks for the info. Too bad as it would be nice to learn from other inquiries to solve problems.
We provide dedicated support to the customers.
Can you recommend someone to make the theme working? It’s probably installed, demo content loaded but still it does not look anything like your demo website. I’d like to have this fixed but apparently I’m too stupid to do so.
Please submit a support ticket with your site credentials and our support team will check it
Unfortunately my support period has expired and I no longer have the ticket ID filed (been a while). I’d still like to get this done (paid job of course).
You must renew it to get further assistance
We are going around in circles here. “Further assistance” didn’t help me while I had paid support. I just want someone who does what I am apparently not capable of doing (even after studying all the answers and the (very basic) documentation which explains very little but merely is a summary of the features). Again…I would like to pay someone to configure the theme so it exactly looks like your demo website (without the content of course). So the basic menu structure etc.
You had 6 month period to get assistance, please provide the support ticket where you’ve requested the assistance with the issues you had. You have to follow the documentation to set up the theme
ONCE MORE: the documentation is very basic – it’s just a summary WITHOUT explanation (e.g. Google Fonts don’t work on my theme…no word how to make them work or to check if they are installed probably). And as I have mentioned: I have no more support ticket IDs on file, sorry. The theme is installed probably as is the demo content. So just let me know if you are interested in a paid job to fix it for me. I’m not going to extend the support period wasting more money as I can’t do it MYSELF. OK?
If the google fonts do not work on your website it does not mean that there is an issue with the theme
Still doesn’t answer any of my question. Obviously you are not interested in business. No need to reply.
You have to read Themeforest support terms for more information.
Is your theme compatible with WordPress 5.0 (and its Gutenberg editor)? And with WooCommerce 3.5.1 and higher?
Hi there! Yes, it is.
Hi there! Please send your site credentials and we will check it
answer in private message
Ok, our team will check it and get back to you asap
please help soon as possible
Have you submitted your site credentials? What is the ticket id?
Do not share your private info in the public comments. Please use the contact form available on our TF profile page
please send the link where i need to sent information for you
You can use the contact form available on our TF profile page
Bonjour, j’ai installer le thème Diamond, mais sur ma galerie masonry je n’arrive pas a afficher le texte de la photo (caption), il m’affiche que le titre. Pourriez vous m’aider?
Hi there! Please submit all your tech related inquiries via this form https://gt3.zendesk.com/hc/en-us/requests/new in English.
Hello, I install the Diamond theme, but on my gallery masonry I can not display the text of the photo (caption), it shows me the title. Could you help me?
Please submit all your tech related inquiries via this form https://gt3.zendesk.com/hc/en-us/requests/new and our support team will assist you asap. Thanks
Hello, I am planing to purchase this theme in the course of next 3 days. My client is curious if it is possible to add language button on menu? He wants a version of English language and another version of Romanian language. Please let me know, thank you. Lavinia
Hello! Yes, it’s possible to do that, we will guide you.
Hello, Since i changed my website to SSL all my vimeo videos are not showing since the player is still on HTTP: how can i change that to HTTPS: ?? Thanks
Hello! Please make sure that you’ve replaced all the video urls to https
Good Morning, the theme is excellent, I was just wondering before I purchase it if you can support Behance and 500px the same as instagram, facebook, etc?
Hello! Thanks for your interest in our theme. Sure, we can add it if you need 
Excellent, thank you very much for the speedy reply, will be purchasing the theme
Glad to hear that
This Import demo content not working Been waiting half an hour and nothing happened Please help me
Hello! It’s impossible. Please provide your site credentials and we will check it, you can send them via a contact form available on our TF profile page
i sent information
We will check it ASAP
