Hi Salm,

Thanks for reaching out! Would you mind providing us with the link to your site and a little more clarification of your requirement? So that we can offer you with a tailored answer.

Best,
Imran

Hi ekdoseispiroga

I’ve tested your contact page, by doing several page refreshing and the map was always showing.

If you can record your screen while your map fails to load, that will help me see where is the issue. Also open the console to see any possible issues with JavaScript.

No worries about API key, that warning is shown but it won’t make map not showing, if you want to fix that, replace this file:

Download this file: http://drops.laborator.co/1KYa+ and replace it in this directory (of the theme): aurum/inc/

Best regards,
Arlind

Hi thanx for the replacement file, i have downloaded and placed it in the child theme folder and it works fine.

However, i have somehow managed to solver the issue for all browser except edge and ie (try not to laugh – yes i need this working too). It looks like a plugin i am using called autoptimize is serving a js file badly in the page. So can you please let me know which js file is rendering the map so I can make an exception to it?

Kind Regards

Hi ekdoseispiroga

I am glad that the first one worked for you.

I thought Edge will be a better boy than IE, but they are basically the same.

The JS file that is used on contact page is this, so try to exclude this file from optimizing:

wp-content/themes/aurum/assets/js/aurum-contact.js

I hope this will work fine for you.

Best regards,
Arlind

Hi miguelcalderon,

It seems that you are not using our latest version of the theme, which is now 1.8.8.1.

The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure

Important: After you update the theme please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support. Specially Visual Composer, and your problem will be fixed

Kind regards,
—Ylli

It worked, thank you!

Hi miguelcalderon,

Glad to hear that the problem is solved now

We will update Aurum today, or at least on Monday to be 100% compatible with the latest version of Wordpress, we are on the final stage

When the update it’s ready you will receive an email if you have enabled “Get notified by email if this item is updated” from your Downloads tab.

(view large version)

Then you can update your theme through Envato Toolkit Plugin.

P.S: If you like Aurum theme, it would help us a lot if you could rate our item with five stars on themeforest from your Downloads tab, (if you don’t know how, just open this link).

Thank you very much and have a nice weekend

Kind regards,
—Ylli

Hi Jennifer,

Thanks for reaching out!

You are using an older version of our theme (2.8) and the latest version for the moment is (2.9), please update the theme first.

The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure

Important: Please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.

P.S: You have created some other tickets, in the future if you have any question, please don’t create a new ticket but just find a ticket that you have written to us earlier and just reply there with your new question, because in this way is easy for us to understand what you have done and what is left, also is would be easy for you to post in one thread

Best,
Imran

Thanks!

Hi HelioBee,

I am sorry but it will cause us a lot of problems by posting from an account that didn’t get the theme from it, so there is no other way we can confirm the ownership of the theme.

Kind Regards,
Art

Hi Art

Surely Envato has the ability to transfer licenses from one account to another for occasions when a client moves the management of their site from one supplier to another. I can’t find contact info for Envato, do you have an email address or phone number that I can contact them with please?

Cheers

Ben

Hi Ben,

You can find their help center on this link https://help.market.envato.com/hc/en-us

Kind regards,
—Ylli

Hi there,

Thanks for reaching out! Please add the following code to your Laborator -> Theme Options -> Theme Styling -> Custom CSS field:

header.site-header.header-type-1, header.mobile-menu .mobile-logo {
  background: #f7be68 !important;
}

You can choose theme colors by navigating to Laborator -> Theme Options -> Theme Styling -> Skin Colors.

Best,
Imran

Hi there,

Thanks for reaching out! I see that you don’t have the “Support Subscription” for this theme listed next to your name; we can’t provide support for customers who don’t have the support package.

Best,
Imran

Hi again,

can you please post with the account you bought the theme, this way we can verify that you’re a real customer as we do not offer support to users who doesn’t have “Purchased” badge.

Kind Regards,
Art

Hi there,

Thanks for reaching out! I see that you don’t have the “Support Subscription” for this theme listed next to your name; we can’t provide support for customers who don’t have the support package.

Best,
Imran

Hi again, can you please post with the account you bought the theme, this way we can verify that you’re a real customer as we do not offer support to users who doesn’t have “Purchased” badge.

Kind Regards,
Art

How do I send you files?

Hi Carelle,

Thanks for reaching out! Would you please provide the following information to support@laborator.co:

1) your desired mockup screenshots
2) briefly report the issues you have

Best,
Imran

Hi again,

Upon checking, It’s been found that you are using an older version of our theme (2.8) and the latest version for the moment is (2.9), please update the theme first.

The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure

Important: Please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.

Best,
Imran

Hi Nico,

Can you please contact plugin creator for this question, and i’m sure that they will give you the detailed explanation for this plugin issue

Kind regards,
—Ylli

Hi Eve KJ,

I just checked it but the type of button you’re trying to implement is available only inside banners and not outside them.

I also saw that you are using an old version of our theme (2.8) and the latest version for the moment is (2.9.1), please update theme first and then the premium plugins.

The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure

Important: After you update the theme please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.

Kind Regards,
Art

Thank you for your answer.

Hi evekj,

Glad to hear that

Kind regards,
—Ylli

Hi Ecocca,

Thanks for reaching out! Would you mind providing us with some screenshots with the error imprinted? So that we can offer you with a detailed response.

Best,
Imran

Hi aspa_kat,

You are using an old version of our theme (2.8) and the latest version for the moment is (2.9.1), please update theme first and then the premium plugins.

The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure

Important: After you update the theme please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.

Kind regards,
—Ylli

I update the theme and the problem still exists…!

Hi Aspa,

I am sorry about this, didn’t noticed this issue. It took me an hour to fix it and I can send you the aurum.zip for you to update the theme which contains this fix.

Will forward the fixed version of Aurum to your email now.

Best regards,
Arlind

Hi nkyang

I am really sorry for this misunderstanding. Our team member Imran is new in our support forum, so I hope you will understand us.

Thank you for purchasing the theme, I will answer your questions below:

1. I guess the main purpose of your purchase is to use Kalium for shop. So this is possible, if you want to change the color of coupon button. Just tell me how you want to style it and I will give you the proper CSS for that.

2. It depends on the changes you want to make, basically it should keep the same structure, you can change the colors, spacings and some positioning. This structure of cart derived from WooCommerce and we haven’t made changes on their recommended cart structure. However feel free to tell us what would you like to change and I will tell you if that is possible.

3. In which page do you want to set this button?

4. It happens sometimes that our server is overloaded with requests because many users try our theme. This should not happen to your side. We have 6000+ clients and there is less than 1% they have had speed issues, and even so, it was because of server configuration, not because of the theme.

5. Where do you want to add that banner. Can you please visualise it with a screenshot? You can upload screenshots on this site if you don’t know any other service.

6. No plugins are required to buy, we have included (bundled) premiums plugins such as: Visual Composer, Revolution Slider and Layer Slider as premium plugins, and other plugins from WordPress repository. Note that these plugins should not be purchased, we always provide update for them with our new theme releases.

7. Yes for sure, it is coded with SEO in mind and will work even with Yoast plugin to make it even more SEO optimized.

Once again I apologize for misunderstanding.

Best regards,
Arlind

3. I want to add it in “Cart Page”. The button is preferred to be added beside “Checkout” button

Hi nkyang,

Add the code in the link below in your functions.php file of Kalium at the end of the document.

Kind Regards,
Art

Hi nonstopwebsites,

We’re sorry but our theme doesn’t support Buddypress.

Kind regards,
—Ylli

Hi

After much research and trials, I was able to use this code to add 2 custom fields to the standard woocommerce registration page, then map those fields to Shipping_Address_2 and Billing_Address_2 for addition to the database. While there may be other/better ways to do this, I couldn’t find any, so hope this may be of use to others.

/**
 * Add custom fields for WooCommerce registration.
 *
 * @return string Register custom fields HTML.
 */
function wooc_extra_register_fields() {
    ?>
    <p class="form-row form-row-first">
    <label for="reg_stid"><?php _e( 'Sales & Use Tax ID', 'woocommerce' ); ?> <span class="required">*</span></label>
    <input type="text" class="input-text" name="stid" id="reg_stid" value="<?php if ( ! empty( $_POST['stid'] ) ) esc_attr_e( $_POST['stid'] ); ?>" />
    </p>

    <div class="clear" />

    <?php
}

add_action( 'woocommerce_register_form_start', 'wooc_extra_register_fields' );

Validation:

/**
 * Validate the extra custom fields for registration.
 *
 * @param  string $username          Current username.
 * @param  string $email             Current email.
 * @param  object $validation_errors WP_Error object.
 *
 * @return void
 */
function wooc_validate_extra_register_fields( $username, $email, $validation_errors ) {
    if ( isset( $_POST['stid'] ) && empty( $_POST['stid'] ) ) {
        $validation_errors->add( 'stid_error', __( 'A Sales & Use Tax ID is required to open an account!', 'woocommerce' ) );
    }

}

add_action( 'woocommerce_register_post', 'wooc_validate_extra_register_fields', 10, 3 );

Save these values in database:

/**
 * Save the extra custom fields to Shipping and Billing Address_2 fields.
 *
 * @param  int  $customer_id Current customer ID.
 *
 * @return void
 */
function wooc_save_extra_register_fields( $customer_id ) {
    if ( isset( $_POST['stid'] ) ) {
        // WordPress stid custom field.
        update_user_meta( $customer_id, 'shipping_address_2', sanitize_text_field( $_POST['stid'] ) );
    }

}

add_action( 'woocommerce_created_customer', 'wooc_save_extra_register_fields' );

Please change the field ID and description for your purpose.

Best regards,
Arlind

Hi Arlind, thank you so much for your support.

Hi marcorapella,

Glad to hear that

P.S: If you like our theme, it would help us a lot if you could give us five star rating on themeforest from your Downloads tab, (if you don’t know how, just open this link).

A huge thank you from Laborator in advance!

Best regards,
Arlind

Dear customer,

Support is currently away and very limited, we will be back on April 11.

When we are back, if you still have the same problem just write us again, and we will reply to you.

We apologize for any inconvenience and hope for your understanding.

Have a nice day!

Hi there,

Thanks for reaching out! Upon checking, It seems to be working fine at our end (http://drops.laborator.co/idUN ). Would you mind confirming again? So that we can go into the further inquiry.

Best,
Imran

Dear customer,

Support is currently away and very limited, we will be back on April 11.

When we are back, if you still have the same problem just write us again, and we will reply to you.

We apologize for any inconvenience and hope for your understanding.

Have a nice day!

Hi Appe,

Thanks for your response! Upon checking, everything seems to be working as expected at our end (http://drops.laborator.co/13O0c ). Would you mind confirming the issue again?

Best,
Imran

Yes everything does work fine! What we want is to change the color of the round circle dot when the order is loading at the start. We have placed which dot we mean in the red square at the screenshot on the link we sent you. As you can see when the page loads the dot is purple. We want to change the CSS in order for it to be orange. Could you provide us with that CSS code please?

The website is http://monogramma-jewels.gr if you want to check it out.

Hi AppeStudios,

Thanks for your response! The particular customization could be possible with custom development, but this would be outside the scope of support we can provide. You may wish to consult with a developer, who can help you with this. Please read the following for more details about this situation:

Best,
Imran