452 comments found.
Hi, I need the demo content for my page please!
Hi, you can import the demo content from Tools – Import – Wordpress – by uploading one of the import xml that you can find in the full download package. If something is not clear, feel free to mail to support@smartwpress.com, I will help you.
Hi, the demo content didn’t work. May you help me?
I will help. please send a mail to support@smartwpress.com and describe your problem. Also, a user/password for your wordpress would be helpful.
Site: http://www.enricozanella.com
Hi, the site just stopped working today, home page appears but no content where browsing from menu. All pages just show a dark background and nothing else. I updated the theme and verified Envato credentials and forced update on all plug ins yet a warning message keeps popping up asking to update JamSession Post Types and WPBakery Visual Composer.
How can I procede? Thanks
Hi, the theme update was not made correctly, please send by mail a user/password for your wordpress, I will update it for you.
What is the page template you used for the the tour page on the demo?
Hi, JamSession theme comes with three page templates for the events: Events/Past Events/All Events. You can also choose between two different kind of layouts, list or masonry, for events page. Feel free to mail to support@smartwpress.com if something is not clear.
Hi, i want to renew my website and create the Extended layout for my homepage. I followed the instructions in the documentation but I’m having some problems:
1) I can’t find or see the “Jamsession” extension in VC.
2) If I add an item with VC as it is now, my whole page is going blank, even the menu bar disappears and i really don’t know what to do.
3) I tried to find the demo xml in the download package, but it is not included in my version of the package.
I hope you can help me, Thanks!
Hi, first of all please make sure that you have the latest version of the theme and the plugins that are coming with the theme. Also, please send a mail to support@smartwpress.com with the URL to your website. Thanks
Hello. I have written twice in the past week via the support page without any respone. I have installed the page, but am concerned about the security of uploaded audio files on the discography page. They are quite easy to find and download. Also, the background image does not change in response to saved edits that I have made on the customize menu. I would appreciate hearing back. Thanks!
Hi, I’ve sent you each time a reply, please check your email settings, or check the spam folder. I know your email and I’ve replied to you each time. Please check your email and let me know.
The response for the support emails time does not exceed 24 hours.
Thank you very much! I found the message in my spam folder!
No problem 
Feel free to reply to support email.
My background images do not resize on ipads and iphones. They stay the same size as on the desktop. So they look ridiculous. Please can you help me.
Can you please send a URL to your website to support@smartwpress.com? The background images are meant to resize, as much as possible, but please keep in mind that the images are used as full screen background, and they adapt to the screen resolution while remaining full screen background. Please send the mail to support and I will send you more details.
Hi thanks. The URL is www.waterarthouse.co.uk/laura Do you need my login details? Sarah
At this moment not, I will send you a detailed mail on this evening, please don’t forget to mail to support@smartwpress.com
Hi, have you seen the non responsive background images on my site yet. Not the main slider page but all the others. Need help. Thanks
Hi, I’ve send you a reply by mail, please check.
Undoubtedly the best template ! It has everything and most importantly the best is very quick support !
Thank you very much !!! I really appreciate !!!
A quick question. Could you please recommend some download manager plugin which will go in good with the template and the visual composer?
I guess you are searching for an e-commerce solution for digital products, isn’t it? Isn’t woo commerce a good solution for you?
And thanks for your nice words
Actually not really. I just want to keep 2-3 big = 12 to 35 Mb files (my print sized pictures and my tech rider) for the concert organisers. Woocommerce will be too much. I was using a simple download manager plugin but it is clashing with the visual composer and the page isn’t taking the formatting.
The theme was not tested with a different e-commerce plugin, other than woocommerce. Can you send by mail a URL to your website with a page where you’ve used download manager?
Pre sales questions …..
Are there shortcodes available? Say I want to make tabs in a page.
Is the visual composer free with this theme or do we have to buy it separately ?
Is there Import Demo facility?
I believe in Discography albums can be added to different categories, is that right? Could there be a tab which will show All albums? I noticed in the demo that is missing.
Thanks.
HP
Hi,
First, thanks for being interested in JamSession theme. Now, related to your questions, the premium plugins that comes with the theme are free to use (both visual composer and revolution slider), you have full rights to use them, they are packed with the theme license. You can add tabs in a page using visual composer plugin. You can import one of the demos using WordPress importer, the xml files that you need to upload to the importer are included in the full download package. You can also get them by sending a mail to support@smartwpress.com. For discography, you can add categories, but the theme offers a special page template that shows all the albums. You can see this in the demo. Feel free to mail to the support address, if you have other questions.
Thanks, I am liking the template. I think I shall buy it.
Yes I saw the Discography page. I would love if there is a link to the same page with ‘All’ just before the “Bootleg Albums – Official Release – Singles ” . I think it will be much easier to navigate.
Is there a way not to show comments section under each of the albums?
Thanks,
HP
Hi, You can create a page based on discography template and put it to the menu. It is quite simple to do that.
Ah So purchased it. Just a quick question, How do I import 1] demo content and 2] child theme ?
HP
Hi, the demo can be imported from Tools – Import – WordPress. Just upload the xml file contained in the download package and check the option that gets the post attachments. If something is not clear please send a mail to support@smartwpress.com. For a child theme, I can also send it to you by mail.
How do I change the Name for upcoming Events on the bottom of the homepage?
Hi, please go to Appearance – JamSession Settings. You have an option to change that in the theme settings.
Hi there, photo albums stopped working after last update? Please check email to resolve. Thank you
Your permalinks needed a refresh, please check, now it should work.
Great theme and really great support! Awesome customization from the author and easy to talk to! You rock!
Thanks a lot!!
Hi. I just bought the theme and I want to set it up just like the Jamsession Extended design. I tried using the wordpress installer to bring in the extended import xml. However, I get a error saying the file is empty. Can you help me troubleshoot this? I just want it to look exactly like the demo. Thank you!
Hi, I’ve sent you an answer by email, can you please check?
Hello, I sent an email to you 2 weeks ago…pls answer if you can help me
Hi, please send the mail again, most probably I did not receive it, all the mails receive and answer in max 24 hours.
okay ty, i send the mail again..
?
Hi, the response for the support emails time does not exceed 24 hours, if you still did not receive the answer, please check your email settings, or check the spam folder and let me know if you got the reply. Or please use the contact form on my profile on Envato – http://themeforest.net/user/smartwpress
We are testing out the theme but upon checking the site on mobile, the slider images (I am using built in slider) are not being responsive. Is there a way to correct this?
Hi, please send a mail to support@smartwpress.com and I will tell more details. The slider is behaving correctly, and is handling images as it should considering that we are talking about a full screen slider. Please send a mail and I will send you more details. Also, please keep in mind that with Revolution Slider you can use an alternative slider for mobile devices.
Please check below URL: https://www.themepunch.com/faq/alternative-mobile-slider/
Hi, having issues with my contact page. I sent email for support. Looking forward to a quick resolve.
Hi, thanks for your email, you’ll get a reply today.
is there a way to add a small mailing list form or ‘subscribe’ form to the menu?
Hi, I am not sure if you can do that without extending the theme. You can use a third party plugin for email subscription that you can add to the theme, but I am not sure that you can add to the menu. Feel free to mail to support if you need more details.
I am having trouble with event categories. If I give a category a name longer than six characters, the page for that category displays no events. Please advise!
Hi, can you please send a user/password for your WordPress to support@smartwpress.com? I will check this.
Is there a limit for how many slides can be on home slider page for built in slider? If yes, how can limit be edited?
Hi, since I know there is no limit, if you have problems please let me know and I will check this.
Howdy, with Extended, is it possible to change the layout of the items in the body? ie. I want to have the albums section in full-width blocks as a list sort of how the homepage is laid out. Don’t need parallax or anything. As well with events, I like the events list layout you have on the homepage but not the tile layout on the events page
thank you
Hi, as I understand, you want the albums and events pages to have layout list? Please send more details on support email – support@smartwpress.com
Hello, rapid question…can i disable responsivness?
Hi, this is not possible, why would you want to disable it? You website should be correctly seen on mobile devices. Please send a mail with details.
Hello, sent e-mail yesterday too…
Sorry for delay, I saw your email but I was out of office, you will get an answer today. Thanks for your patience.
