192 comments found.
Soo, I just began using the theme, but Im having a problem with the social icons, it says in the documentation, that I have to place them in the FOOTER MENU, but I dont have a footer menu, what do I do?
/Mads – Mvds.dk
Hello,
Please post a topic on our support forum https://thimpress.com/forums/forum/squareroot-theme/ about this problem, we’re willing to help.
But at first, you need to renew your support service http://prntscr.com/cyndkr. It’s expired.
Regards,
ThimPress
Bought this theme, and installed on a fresh instance of WordPress…and I get a parse error. Just spent $44 for a broken theme. Awesome.
Hello,
Please post a topic on our support forum https://thimpress.com/forums/forum/squareroot-theme/ about this problem. We’ll check and setup your site as our demo.
Regards
ThimPress
It is four days now I am trying to contact you and I don’t get any answer. I have posted a item and I did not get any answer. Any time I get into the ticket it says “Support is currently offline”. I need to find a way for I can use your support. What should I do?
Hello
Sorry for the delay. The support team is working on your topic. We will reply you soon.
Regards
ThimPress
Hi there, Thanks you for your job! I ve writed on Google Map Setting my latitude and my longitude but the Google Map Address page is already blank… Regards
Hello, please post a topic on our support forum https://thimpress.com/forums/forum/squareroot-theme/, we’re willing to help you.
Regards
ThimPress
Can I have a proper support please, I’v been to Thimpress website, It says I can’t create a topic neither see others people’s topics cus I must enter my purshsed code, wich I already did, 10 time before not working, Please I’m really stuck and Need HELP as fast as possible PLEASE!!! My problem is with the google api key missing when I load the page on the browser!!!!
Hello,
We’re on our National Day. We will resume on 5th September. We are sorry for any inconvenience. Please mail me your purchase code as well as the login info of your site via dong@foobla.com with subject “GuroC – Google API key issue”. We’ll resolve the problem with Google API key for you. Thank you.
Regards
ThimPress
Does it support WMPL? I need to create a bilingual CV with language selector
Hello,
Yes, our theme is compatible with WPML.
Regards
ThimPress
Hi, I’m thinking about buying the theme. But I noticed on my phone, the demo site gets stuck at 99% for a long time before it finally loads. Can that be fixed please? Thanks
Hello, we checked our demo on the mobile but it loads normally. If you have any problems with our theme, we’re willing to help you. Don’t worry.
Regards
ThimPress
Is this anticipated or tested to work out of the box with Wordpress 4.5.2?
Hello, our theme is fully compatible with WP 4.5.2.
Regards
ThimPress
Until the author has sorted out their importdata I would say: DO NOT BUY THIS. There is a lot of unsolved issues in their forum and we get no answer.
Hello totoni
We’re in our country holiday. The support team will be back on 4th May.
Regards
ThimPress
Hi, first thanks for the perfect wordpress theme. I just have 2 problems that I don’t know how to solve. I don’t know how to change the burger menu icon for the different pages. When I create a new page, there is no icon on the menu, how can I change it? I have another problem with paralax section, the special caracter + and % don’t work. Could you help me with it?
Hello,
For any problems or inquiries, please post a topic on our support forum https://thimpress.com/forums/forum/squareroot-theme/. We’ll guide in details.
Regards,
ThimPress
Thanks, they ask for my purchase code, I think I deleted it. Could you please send it to my email adress used for the purchase ?
I put the purchase number on my account, but I can’t create a topic becasue they want me to valid the purchase number , that I’ve already valided. Waht can I do ?
It worked 
the registration
Ok 
Last question, will I receive an email alert when I’ll get an answer to my topic ?
Hi, I have a few problems, i guess they’re related. First error: In the package I can’t find the demo-content.xml. Sec. error: So I had to upload some kind of squareroot.enterprise.xml but after uploading it the message said “Failed uploading…” a bunch of files like “gifs” and other files without extension. I tried this operation 3 times (i guess the next error is because of this) Third error: Now the website doesn’t work at all. My website is javierprior.com
Can you re-send me the full package? Should uninstall everything and delete somethings and restart from the beginning?
Thanks
Hello, please post a topic on our support forum https://thimpress.com/forums/forum/squareroot-theme/, we’re willing to help you.
Regards
ThimPress
Login to your support is not working. How do you upload the meta file?
Hello stevenericfowler
Please register your account on thimpress.com, then try posting a ticket on the support forum https://thimpress.com/forums/forum/squareroot-theme/ about the problem you have. Our support forum is working normally.
Regards
ThimPress
Hi, I just purchased the theme, followed the instructions to setup the homepage and import the demo data, but for some reason the page is looking really messed up. What am I doing wrong here? Site: http://adamdesautels.com/
Thanks!
AD
Hello, please post a ticket about the problem you have on https://thimpress.com/forums/forum/squareroot-theme/, we’re willing to help you.
Regards
ThimPress
Hi
I know you guys are busy, but can I request urgent support on my post in SquareRoot forum?
Link: https://thimpress.com/forums/topic/sorting-resume-item
Regards, Birayalp
Hi, all customers’ tickets will be responsed within 24hours since we receive the tickets. We’re working on it.
Regards
ThimPress
Hi, Thanks for reply. I created that ticket 20 hours ago. I only added more details and login information now. Fyi.
Regards
Hi,
The support team has already replied your tickets. Please check it out.
Regards
ThimPress
Pre-buying comment. Guys, is it possible to remove SQRT logo in the upper left corner? Should I leave the footer copyright or can I change that as well?
+ Is it possible to remove PORTFOLIO section for instance?
Hello michaelnak
There is Logo option to remove and you can also leave the footer copyright. And you delete porfolio section if you want.
Regards
ThimPress
Hi,
I registered to support forum with my purchase code. But I can’t post anything. Does my purchase code waiting confirmation?
Username: birayalpsen
Regards, Birayalp
Hi,
I see you create your account on our forum https://thimpress.com/forums/users/birayalpsen/. Now, please try to post your ticket on https://thimpress.com/forums/forum/squareroot-theme/ about your problem you have.
Regards
ThimPress
Thanks, now I can 

Hi,
Support page is not working, That’s why I’m writing through here. In Resume or Blog sections, date is displayed as ‘Sep 16’ (I mean only month and day ). I’d like to display year as well (or just month and year). Can you please tell me what I should do?
Please ignore my comment, I’ve found it. Thanks for this amazing theme 
Hi, if you have any problems with out theme, feel free let us know. We’re willing to help you.
Regards
ThimPress
Hi, Gorgeous theme! Just wondering if there are any plans to upgrade the theme to be compatible with Wordpress 4.4 +? Cheers
Hello gtang1313, for your information, SQRT theme works great on WordPress 4.4
The live demo is WordPress 4.4 itself.
Thanks for the quick reply. I’m sold! Cheers
Hello,
I just installed the theme but when I import the demo content the images cannot be imported.
I used the “squareroot.resume.xml” file.
Is there a newer XML file? (I downloaded the theme only hours ago, so it should be the latest version).
Hi, the importing will not include images because the heavy of images. It’ll make the importing longer. So, you need to upload your own images.
Regards
ThimPress
Hi, I have purchased the theme and imported the ‘Resume’ xml file but the site still does not look like the demo, please can you advise how I update the theme so it looks the same?
don’t worry, i’ve solved this
Hi, if you have any problem, please create a topic on our support forum https://thimpress.com/forums/forum/squareroot-theme/. We’re willing to help you.
Regards
ThimPress