If you enable WP_Debug on your site – http://wpexplorer-themes.com/total/docs/enabling-wp-debug/ – do you have any errors? I wasn’t able to locate any plugin called Campervans to test.

Also is everything up to date? http://wpexplorer-themes.com/total/changelog/

Sometimes these errors can be server related even when switching themes (memory related). But please make sure everything is up to date and if you can share more info (debug error, screenshot, etc) please do so I can help. Thanks!

- AJ

Hi AJ,

Thanks for the response.

After investigating further, we realised we added custom code to remove the categories from our shop page here: https://www.autohausvw.co.uk/shop/

Which also didn’t allow us to access the categories in the back-end way.

This was the code used:

/*

• This code should be added to functions.php of your theme *

/ add_filter( ‘pre_get_posts’, ‘custom_pre_get_posts_query’ );

function custom_pre_get_posts_query( $q ) {

if ( ! $q->is_main_query() ) return; if ( ! $q->is_post_type_archive() ) return;

$q->set( ‘tax_query’, array(array( ‘taxonomy’ => ‘product_cat’, ‘field’ => ‘slug’, ‘terms’ => array( ‘vw-campervans-for-sale’, ‘admin’ ), ‘operator’ => ‘NOT IN’ )));

remove_filter( ‘pre_get_posts’, ‘custom_pre_get_posts_query’ );

}

After removing the code, all is working.

Thanks, Jamie

Great glad you got it resolved thanks for letting me know!

You should see a checkbox – http://cl.ly/250P121j3X2W – to enable the header sticky on mobile.

If you don’t see this option it’s likely because you are using a mobile menu style that doesn’t support it – http://wpexplorer-themes.com/total/docs/mobile-menu-styles/

For example if you are using the “Toggle” style the header can’t be fixed because the toggle is added under the header so if the header is sticky and you click to toggle the menu and you are half way down the page the mobile menu won’t be visible since it’s at the top of the page. Make sense?

- AJ

Hi AJ, thanks again for your answer. You were right, I had the Toggle style chosen in Mobile Menu options. I switched it to Sidebar and the checkbox appeared in the right section. Thanks for being so resolutive and so clear in explanations.

Have a nice day,

Mauro.

That’s what I am here for

Have a nice day as well!

If your customer doesn’t have a lot of categories, the easiest thing is actually to just create a standard page for each category (then use a plugin to redirect the categories to these pages). This way you have full control over how each category would look.

If you are using the snippet to replace the page header simply use the is_category() conditional – https://developer.wordpress.org/reference/functions/is_category/ – to alter things based on the category. Example: https://gist.github.com/wpexplorer/ebc9e2414a73c70175389629a3eca747

- AJ

Hi Aj, took me some time (i’m no coder) but i managed to get the whole header replacement shizznit working using conditional tags for categories, pages and posts… Learned a lot… Thanks a lot for your help, 12th purchase on the way, this time for one of the biggest pharmaceutical groups worldwide

Cheers

That’s awesome! I’m glad to hear that and if you have any future issues/questions you know where to find me

By the end of the year you will be a super pro Coder!

- AJ

If you setup the Envato Toolkit plugin for updates and it’s not working and your theme is not on version 3.4.0 try going into your Envato/TheemForest account and deleting and creating a new API key. If you have an older key it may not be working correctly.

What version of the theme are you on currently?

Also if you are running a multi-site installation make sure the Envato Toolkit is network active.

Any additional info you can provide would be very helpful as there currently aren’t any known bugs with the updates function.

- AJ

Hi. For both sites I did create brand new api keys and still nothing showed up. The theme on the Newport site in the styles says 3.3.3 although when I hit check for updates it says it’s up to date. The other site says it’s up to date as well but when troubleshooting I changed that number to 1.0.0 like your guide said and I forget what it originally said now. These are separate sites and not multi-site. I’m not sure what else to do or provide you with. Would it be possible for me to open a ticket where I can provide you the wordpress login, godaddy login, and even my envato account login if you needed it so you or your staff could have a look? I appreciate all the troubleshooting you have provided so far. I’m just getting nervous since we are suppose to launch within a week.

Yes you can submit a ticket if you want – http://wpexplorer-themes.com/support/

But it may be beneficial for now if you are on a tight schedule to update manually. You can do this by login into WordPress re-downloading the theme, extracting it, then locating the Total.zip file inside the “Installable Theme” folder and extract it and upload via FTP or use this plugin to update it – https://wordpress.org/plugins/easy-theme-and-plugin-upgrades/

You can also try this plugin instead for Envato updates – https://github.com/envato/wp-envato-market

Or you can also try clearing your site transients, the issue may be related to WordPress transients – https://wordpress.org/plugins/artiss-transient-cleaner/

The only other thing I can think of is that you are having security issues on your server not allowing updates to come in

But with this information hopefully you can at least get things updated while we look into it.

I am also considering making my own updates plugin exclusively for Total. I think people would like it

- AJ

You mean the carousel? http://totaltheme.wpengine.com/features/builder-modules/carousels/

Or the Slider? http://totaltheme.wpengine.com/features/builder-modules/image-slider/

Neither of them have a vertical option built-in, but it may be possible for me to add one in the next update. Can you confirm which you are using so I can tell you if it would be possible or not? Thanks!

- AJ

Hi AJ,

I mean the carousel

Unfortunately I am using the Owl Carousel script – http://www.owlcarousel.owlgraphic.com/demos/demos.html – which doesn’t have a vertical solution included. Most likely because of the responsiveness it takes a lot of code to simply generate the horizontal display and adding a vertical one would be a huge amount of added bloat

I also put through a ticket on this on your website, but just wanted to follow-up with you in regards to it. Thank you!

I see a ticket from 5 hours ago. I’ll just go ahead and answer there then.

I put it through on there because I didn’t know if that was something that you’d comment on here. Thank you! I appreciate all of your help with this.

Do you get any error when trying to update the plugin? If so try de-activating it then updating it – http://wpexplorer-themes.com/total/docs/updating-visual-composer/

Also thank you for purchasing and using Total for multiple sites! If you still have issues updating please let me know but please tell me the error notice you are receiving, thanks!

As you wish. I pay a support staff to answer tickets and I personally answer comments. Generally we get a lot more tickets then comments which is why it can take a bit longer. Also I am looking to hire another support staff to help hopefully this week if I can find a good candidate.

If the questions are simple and don’t require sharing logins feel free to ask here. I try my best to answer these comments throughout the day. Just don’t post duplicate questions here and there because I pay my staff a lot of money and don’t want them answering questions that have already been resolved via the comments. Thanks!

- AJ

Yay – I found an alt. place to “add new” category. (When adding a new portfolio item – on the right sidebar near “Categories” there’s an “Add new” button…)

That works too

The error you are having though was fixed many updates ago – http://wpexplorer-themes.com/total/changelog/

You may want to consider updating things: http://wpexplorer-themes.com/total/docs-category/updates/

Since it appears you are on a very old version of the theme I highly recommend before updating the theme to make sure WordPress is up to date and to disable the Visual Composer plugin while updating the theme. Once the theme is updated go to Appearance > Install Plugins and update all bundled plugins then re-activate the Visual Composer. this is should the “safest” method.

- AJ

Update the theme and Visual Composer – http://wpexplorer-themes.com/total/docs-category/updates/

It’s best if you de-activate Visual Composer, Update the theme, then update Visual Composer, then re-enable Visual Composer. That’s the safest method of updating.

No problem! And if you haven’t yet and don’t mind I would appreciate it if you can take a second to go to your ThemeForest downloads and give my theme a rating. It really helps. Thank you!!

- AJ

I rated your theme with the highest rating I could 2 years ago when I bought it, because I was blown away by it’s simplicity of use yet sophisticated appearance. I was able to rate it again and leave some more comments! Great job on this work!

Awesome, thank you so much for that. I really appreciate it, every rating helps!

Have a great weekend,

AJ

Most of the time this is server related (and most common in Firefox not Chrome). Please see here: http://wpexplorer-themes.com/total/docs/font-icons-not-working/

If you aren’t sure how to make the edits usually your webhost will assist on this.

I have looked at our live sites and re-tested locally and there isn’t any bug with the function so without looking at the live site my best guess it’s related to server permissions.

- AJ

Please have a look at the documentation article regarding updates: http://wpexplorer-themes.com/total/docs-category/updates/

It’s best if you de-activate Visual Composer, Update the theme, then update Visual Composer, then re-enable Visual Composer. That’s the safest method of updating to prevent any possible errors.

- AJ

The auto update function for neither the theme nor Visual composer plugin work. They are both outdated I now notice. This is the second time. How come this doesn’t function? All other plugins auto update without issues, including other licensed plugins. I tried the instructions you have here http://wpexplorer-themes.com/total/docs/updates-not-working/ and changed the style.css file version nr to 1.0.0. But nothing happens. Please fix this, I’m upset that I need to find out new versions this way. It’s insecure, and the Visual Editor has now been out of function for a few days. It’s very inconvenient for editors who do not code. It makes me look bad..

And for completeness sake: - It is not a WP multisite - I do not have Mojo Marketplace - I tried refreshing the plugin and wordpress updates page several times - I tried deactivating and reactivating the Visual Composer plugin - The license key is inserted and validated, is valid and hasn’t changed

I’m really not clear what to do next. And auto update should be fixed!

Hi.

There aren’t any known issues with the auto updates and they should be working correctly. Are you using the Envato Toolkit or the Envato Marketplace plugin for your updates? – http://wpexplorer-themes.com/total/docs/update-theme/

The theme had built-in auto updates A LONG time ago and it was removed in December of 2015 in Total 3.3.0 – http://wpexplorer-themes.com/total/changelog/ (you can see the notice on this update version).

Is that what is confusing you?

It sounds like your theme version may be quite outdated. What version are you using?

I would highly recommend to proceed with the updates in this order:

• Setup auto updates (via the toolkit or marketplace plugins as mentioned in the docs)
• Once the update shows up in the dashboard, disable the Visual Composer
• Update your theme
• Go to Appearance > Install Plugins and update your plugins
• Re-enable the Visual Composer
• Clear all site and browser cache – ( docs for that here)

That should be a pretty smooth process and only take a couple minutes. Please let me know if you are still confused about anything.

And if your current version is extremely old please also see here: http://wpexplorer-themes.com/total/docs/updating-1-6-0/

- AJ

There isn’t any built-in searchform shortcode you can use. But that’s a really great idea as I am sure many customers would love to have a searchbar easily added to the Top Bar. The issue becomes when users insert the search bar shortcode then they change the color of the topbar so maybe I can add one with a default and a “white” style incase they add a solid background to this area. I’ll add it to my todo list for the next update.

Currently the only options are:

1. To add a new shortcode via a child theme you can use.

2. Create your topbar layout via a new page using the Visual Composer then insert the page ID for this page into the Top Bar content.

- AJ

I copied the code from the mobile menu and added it to a test page using the raw html VC module:

<form method="get" action="https://shoprainbowsend.com/" class="mobile-menu-searchform"> <input type="search" name="s" autocomplete="off" placeholder="Search"> <button type="submit" class="searchform-submit"> <span class="fa fa-search" /> </button> </form>

This is working so far. Do you see any issues using this method? I was going to add my own css classes for adjustments.

There wouldn’t be any issues with doing this. The only issue is if you ever switch domains to remember to change the action URL

But make sure to change “mobile-menu-searchform” to something else like “my-topbar-search” just to make sure that if I ever make any changes to the mobile menu search it won’t affect yours.

- AJ

More detail…

wp-co ntent/plugins/wordpress-importer/wordpress-importer.php line 37 to 39

if ( class_exists( ‘WP_Importer’ ) ) { class WP_Import extends WP_Importer { var $max_wxr_version = 1.2; // max. supported WXR version

...and wp-includes/pluggable.php line 1171++ } endif;

header("Location: $location", true, $status);

return true;

What do I need to change in the two php-files to nullify the apparent error and regain access to the WP dashboard, please?

Hum…The WordPress importer plugin only runs while at Tools > Import. You shouldn’t see any notices for importer errors anywhere else on the site.

I do suggest leaving a comment here so they can fix the debug errors – https://wordpress.org/support/plugin/wordpress-importer

But if you aren’t going to be importing anything, I recommend simply deleting the plugin completely since it’s not being used it will slim down your site

- AJ

Hi,

I am glad you like the theme! This is the code I would recommend:

#site-navigation .dropdown-menu > li > a { border-top: solid 2px #8b6914; }

#site-navigation .dropdown-menu > li.current-menu-item > a { border-top-width:5px }

Result: http://cl.ly/1Y1f0c292c2f

You may want to considering tweaking the link padding as well though so there isn’t that extra space on the left side.

If this isn’t the result you seek please share a mockup and I’ll tweak the CSS

- AJ

That’s exactly what I was thinking of. Thanks for the quick and accurate response!

PS. I will tweak the css myself

Great, glad that helps!

AJ – I think that’s a solid plan. That works for me. Thanks!

Cool. I made the tweaks for the upcoming version (not putting it in the changelog though) so if you want to apply it yourself for now manually in css/wpex-responsive.css please do.

It’s a crucial edit, so thank you again for the suggestion!

1. Try de-activating the plugin then updating it. That should fix any error you have while trying to update – http://wpexplorer-themes.com/total/docs/updating-visual-composer/

2. It will not dismiss until the Visual Composer is updated, this is to ensure people update the plugin.

You are welcome! Hopefully I can look into adding it this weekend I actually am going to first work on including multiple lightbox options for customers to choose from since this has been highly requested. It may take all day though…But I do hope to get an update out for sure by next week (customers don’t like updates too close to each other).

- AJ

Hi again. Don’t mean to sound pushy, but could you plz provide an indication of whether we can expect the quick start feature update in the next 2-3 days. Thanks!

Because this isn’t a crucial update (and only 1 customer has requested it) I can’t focus on that right now and push out an update. It most likely will be added in the next update, but that could be this weekend or next weekend.

Customers do not like frequent updates (they get angry) so I try and update the theme only as needed. Thank you for understanding!

- AJ