Discussion on The7 — Ultimate WordPress & WooCommerce Theme

Discussion on The7 — Ultimate WordPress & WooCommerce Theme

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A compatibility problem about UC browser (mobile) Both my website and http://the7.dream-demo.com/ can not display the main menu in UC browser (mobile) I hope you can find the reason and repair it

Hello,
We are testing themes only for major browsers: Chrome, FireFox, IE11, Edge, Safari; iOS Safari and Android Chrome. Exotic browsers are not being tested.

When you edit or insert slide even saving it clean and erase what was done in each layer after leave or refresh the page.

After going Theme Options > Theme Update could update Slider Revolution but could not activate.

http://www.institutoalemdoolhar.com.br/print/print.png

Beyond the Revolution Slider Visual Composer is also asking to activate and when I click’m redirected to buy.

This is very delaying my work. How do we solve?

Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!

Good morning, I have installed v2.3.13 and updated all plugins (VC 4.11.2.1) on our testing server (WP 4.5) before pushing to our live site. All of our columns throughout the entire site now have a 0 margin and are butting up against each other. You can see an example here: http://georgiancourt.staging.wpengine.com/admissions/visit/

Here is the same page on our live site (v2.3.8 with VC 4.11.1), which appears to have a margin of around 45px: http://georgian.edu/admissions/visit/

I have not made any changes to the column settings, leaving them at their default settings. Please advise. Thank you.

I have opened a ticket…

Hi,
Thanks!

Is there any documentation for the image scroller? For the life of me I cannot get it to work. It just grabs a couple images from the image library and ignores the category I selected.

Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!

Hi with the portfolio internal metro gallery why don’t the images snap underneath each other on mobile responsive?

http://the7.dream-demo.com/project/fashion-gems/

It looks pretty bad as the thumbnails are just tiny on mobile. Is there a code to fix this? This should be a standard instead of just shrinking like one large image.

Also the media grid gallery the pretty photo lightbox doesn’t work on mobile as I tried to get away using this option instead of the portfolio gallery.

Hello,

> with the portfolio internal metro gallery why don’t the images snap underneath each other on mobile responsive?

That’s how gallery suppose to work. This can be changed, but requires amount of customization which is, unfortunately, beyond the scope of theme support :(
Please consider hiring an experienced developer or contact guys at our Custom Shop: http://custom.dream-theme.com for assistance.

> media grid gallery the pretty photo lightbox doesn’t work on mobile

It should work fine. Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!

Hi There,

Can your theme / pagebuilder achieve the same as the following:

https://www.webwizards.com.au/ – Under our services, when you select a service, It fades the other services and adds brackets around the text..

If this can be achieved, i will buy your theme ASAP as a client of mine has requested it.

Cheers,

Hi,
Sorry, I cannot load that site :(

hi, i import the 7 demo content in the website, after i deleted demo content, but all the products still in my site, how can i delete demo products?

Hello,
Unfortunately there’s no buyers badge in your profile..
If you’ve bought the theme from another account (or helping someone else who purchased it), please submit a request via our online help-desk: http://support.dream-theme.com – we will get back to you ASAP. (Note that you’ll be asked to enter the purchase code for verification purposes.)
Thanks!

Hi can I have the code to display the portfolio header arrows (previous next) as I would like to place it below my content instead of ontop. Anyway to do this? Thanks.

Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!

The latest version of this theme is v.3.6.0. My activated theme version is The7.2 ver. 2.3.4 But in my WP backoffice, when I go to theme update it says: You have the most recent version of the theme. What’s that?

Hi,
V.2 to v.3 is not a direct upgrade. It requires manual upgrade and additional set-up.

We just released an update to v.2 to make it 100% compatible with WP 4.5. If you need a bit of help with update – please contact our support dept at http://support.dream-theme.com . Thanks!

Soundcloud Icon Wrong: When putting link in for layout for Soundcloud – Top Bar and Header (it displays 500PX icon). This happens with last few updates and changes the Soundcloud icon to 500px . This also occurs in sidebar widgets as well when you put soundcloud link in to soundcloud area.

Hi,
Thanks for report. Forwarded to our dev team.

Hi, after the most recent theme update I’m not able to change the main logo and the footer logo. Every time I remove your logo and add mine and save it, it keeps on coming back to your logos. It is so frustrating! Also I’m not able to translate files using Poedit. Translating the .po file still shows original phrases in English on the frontend. Can you help?

Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!

FYI, this theme is not compatible with WP 4.5, I just spent the morning updating everything, even using my own licenses for VC since it’s more up to date then what is in the 3.6 files and the only thing that brought my clients site back was downgrading WP thanks!

Hello,
Theme IS compatible with WP 4.5.

All you need is to update the Visual Composer to newest version.

A mentioned above I did, even grabbing my own copy from TF since it was a maintenance release newer. Did everything I could before resorting to the old version of WP. That is the only thing that worked.

Hi,
Can you, please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong there?
Thanks!

Hi, I have updated the theme and after that I am getting this error:

Fatal error: Call to undefined function is_registered_sidebar() in /home/pwebcoma/public_html/perthwebagency/wp-content/themes/pweb/inc/helpers/widget-areas.php on line 142

None of the pages load properly.

I have created a ticket as well.

Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!

Hi, Why are the images that have 1100pixel (and more) and also the content area this wide (1310pixel), has only charged with the use of “Masonry Media Grid” in 940pixel and highly accessible again in 1110 on the content to be? Since the image quality for the photographer goes away extremely… :(

....../2016/04/Engagement-Lena-und-Johannes-0003-940×943.jpg ???? Why setting 940x…..

We have upload the image “Engagement-Lena-und-Johannes-0003” with 1104×1100

WP: 4.4.2 / The7 – 3.5.1

Hi,
The7 usually creates oversized images to ensure the best image quality..

There are 2 possible causes of the issue:
1. You are on slow internet connection and your browser chooses to download smaller versions of images (to speed up page load and reduce traffic).
2. Something confused theme to think it has narrower content area.

In any case, please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!

Hi, we have open a ticket with the title “Masonry media grid shrink image size…” an we have a fast intenet connection

Thanks. I understand :) I was just explaining one of reasons how this issue is technically possible.

Just wanted to drop a note that I absolutely LOVE the fact that you’ve added the current version and (or better: which is) an anchor link to the actual changelog to the top of the decription section.

I just had to get an update for another theme from adifferent publisher. There, even the changelog in the item description stops in 2014. Quite annoying. You, on the other hand, are doing it perfectly right :)

Hi,
Thanks for feedback! :)

One of my clients commented on the mobile menu ”+” signs that signify an additional drop down menu. Is it possible to make these darker? On some phones they’re hard to see. Thanks.

Hi,
This can be achieved by writing custom CSS code.
If you are familiar with CSS editing, you can use FireBug (FireFox plugin for web-developers) or Chrome web developer tools to define which style should be changed and where. Here’s an awesome screencast by WooThemes on how to use it: http://vimeo.com/20917974.
Otherwise please consider hiring an experienced developer or contact guys at our Custom Shop: http://custom.dream-theme.com.

Yes, I’m familiar with CSS for sure, but this one’s not easy to figure out; I was hoping for a tip…

Hello!

The question is regarding the custom menu which is inserted into top bar using microwidget.

(1) How to insert into top bar 3 different custom menus? I mean to insert in top header such menu items to have IN ONE HORIZONTAL LINE three separate items (each item with some links).

(2) Or how to display ITEMS of the custom menu in one horizontal line. Currently if I insert custom menu then MENU ITEMS are not one horizontal line – only these menu items are in dropdown list (so links ae hidden in dropdown list and looks like secondary level of menu)

BEst Regards Larido

Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!

Hello, I just install theme and Product Demo (one site page). How to create parallax main menu like your Live Preview? Thank you

Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!

I just updated a version 2 site for one of my clients by replacing the theme file (I do this all the time) and to my shock the footer and sidebar disappeared. Fortunately, we had backups, but I had to do a “lot” of copy/paste.

Is there a recovery process, like save one of the theme settings or something?

Normally when you install The7 v.3 it recognises that The7 v.2 was used on your site previously and suggests to import all the settings from it. Without this import process, you will indeed lose the widget areas and other theme options.

No, you misunderstand. I had an old v2 and I upgraded to the newest v2 and the widget areas were deleted. My question is if you’d seen that.

Hi,
This is not normal. Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!

Temporary Solution to Visual Composer compatability with Wordpress 4.5

Reinstall Wordpress 4.4.2:

Download Wordpress 4.4.2 from the Archives:

https://wordpress.org/download/release-archive/

Important:

You’ve heard it a million times before. Backup your database first. Just in case. Better safe than sorry, right?

Backup, then rename, move, or delete:

wp-admin wp-includes

(DO NOT move, rename or delete wp-content)

Backup, then move or delete the WP related files in your root folder (EXCEPT for wp-config.php and .htaccess).

Upload the default WP root files from the 4.4.2 .zip file to your site’s root folder. Next, upload the wp-admin and wp-includes folder to your site’s root folder.

Go to your site’s wp-admin/ folder. It may prompt that a database upgrade is needed. I did this and it worked fine for my site(s).

This will take you back to Wordpress 4.4.2 until VC and theme developers can get update for Wordpress 4.5.

Hi,
Thanks!

Please note that this solution is good for The7 v.1 users.
v.3 works with WP 4.5 just fine
And v.2 update is coming today.

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