No worries, I had solved it! I needed to activate something i guess Sorry!

Hi Marcos,

Glad to hear that you are resolved before we assisted.

Have a nice day!

Best,
Imran

Hi tuomasvaresvuo,

If you don’t want to use the slider but only one image then you can do that via Visual Composer and set a background image to a row which will be like a slider.

Regarding the menu that sticks at the top while you scroll down, you need to explore the Laborator > Theme Options a bit and turn the Sticky Menu off so it won’t show.

Kind Regards,
Art

Hi Cristina,

Thanks for writing in! Your request has already been answered.

P.S: You have created some other tickets, in the future if you have any question, please don’t create a new ticket but just find a ticket that you have written to us earlier and just reply there with your new question. Because in this way is easy for us to understand what you have done and what is left, also is would be easy for you to post in one thread

Best,
Imran

Hi Cristina,

Thanks for reaching out! The following might be helpful:

Best,
Imran

Hi there,

You can’t have the like feature for each image separately but you can have them in each portfolio item.

Kind Regards,
Art

Hi Ricard,

Wow, we are very pleased to hear this comment, specially from an experienced author Your words motivates us to continue our journey to making Kalium better every day.

We saw your portfolio and we where amazed by your work, wish you luck on your items too

Kind regards,
—Ylli

Hi there,

Thanks for reaching out! The following might be helpful:

Best,
Imran

I installed this plugins and doesn´t work. Where is a mistake? I have still one problem. On home page doesn´t work a filter in portfolio. When I click on the graphic design for example appears empty portfolio. Thanks for help.

Hi there,

Thanks for your response! It seems that you are using an older version of our theme and the latest version for the moment is (1.8.9), kindly update your theme to the latest version first.

The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure

Important:* Please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.

Best,
Imran

Hi Indrekula,

Thanks for writing in! Upon checking, everything seems to be working fine at our end, as per shown in the follwoing:

(view large version)

Please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support, then if your problem is still active, please reply us again here with a detailed explanation of your problem.

If after updating the premium plugins the problem is still present, then can you please disable all your third-party plugins (plugins that don’t come with our theme) one by one, and check if this problem is solved.

Best,
Imran

Hi Gestaltend,

Thanks for writing in! To translate/rename theme strings, you can do this via Loco Translate plugin. If you don’t have this plugin, please install and activate it in your WordPress site.

1. Then go to Loco Translate > Manage Translations

2. Click “New Language” for the current active theme (if you didn’t created it yet, otherwise ignore this step). On the new language page, choose these options – click here http://d.pr/i/1ewoc

3. After that you will be redirected to the editing screen for theme translations. Before you continue make sure this is true – click here http://d.pr/i/18h0w

4. Follow these instructions to learn how to translate strings – http://d.pr/i/1jsek

5. The changes will be applied immediately – http://d.pr/i/1ju6w

Note: Translation files will be saved to wp-content/themes/{theme-name}/languages folder. Here you have the explanation – http://d.pr/i/1lBCJ

After you make your changes, always save a backup when there is new theme update. After you update the theme (languages folder will be replaced), just move the backup files you previously saved to the same languages directory and your changes will still be applied.

Best,
Imran

Hi there,

Thanks for dropping by! This suggestion will be considered as a featured request and will be forward to our development team. This way it can be taken into consideration for future development.

Best,
Imran

Hi mervec,

You are using an old version of our theme and the latest version for the moment is (1.8.9), please update theme first and then the premium plugins.

The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure

Very Important: After you update the theme please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.

P.S: If you want to be informed when we release a new update to our theme, please don’t forget to enable this option:

so when the update it’s ready you will receive an email if you have enabled “Get notified by email if this item is updated” from your Downloads tab.

Then you can update your theme through Envato Toolkit Plugin.

Kind regards,
—Ylli

Now, it works. Thank you.

Glad to hear that

Kind regards,
—Ylli

Hi there,

Unfortunately we are not available for custom work as we don’t have much time to develop the theme and to do custom work considering that we are a small team.

Kind Regards,
Art

Hi businesspupoll,

It looks like you haven’t read my reply carefully

Important: After you update the theme please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.

When you update those plugins you will not have this problem with Visual Composer anymore

Kind regards,
—Ylli

my fault, cheers and thank you very much

Hi businesspupoll,

Glad to hear that the problem is now solved, remember to update your plugins always when we release an update to our theme

If you want to be informed when we release a new update to our theme, please don’t forget to enable this option:

so when the update it’s ready you will receive an email if you have enabled “Get notified by email if this item is updated” from your Downloads tab.

Then you can update your theme through Envato Toolkit Plugin.

P.S: If you like our theme, it would help us a lot if you could give us five star rating on themeforest from your Downloads tab, (if you don’t know how, just open this link).

A huge thank you from Laborator in advance!

Kind regards,
—Ylli

Hi Raoul,

Thanks for reaching out! Would you mind providing us with the link to your site and confirm that you are using the latest version of our theme? So that after, we can offer you with a detailed response.

P.S: I see that your support subscription has expired, kindly renew it to avail the support service in future.

Best,
Imran

Hi Jeff,

Thanks for writing in! Upon checking, It seems that your issue has been resolved:

(view large version)

Would you please confirm if you still have any problem? So that we can be of your assistance.

Best,
Imran

Hey there, I actually just updated the theme and it’s working now. Thank you!

However, a different issue altogether is that sometimes it seems that my theme’s Visual Composer doesn’t load. It just seems to try and load but then stops altogether, leaving any pages that use visual composer un-editable. I don’t know if it was because it wasn’t updated before or something like that, but have you heard of that before, and would you know of a solution to fix that?

Thanks for the quick reply!

Hi Jeff,

That is happening to you because you are using a very old version of Visual Composer specially, and other premium plugins that we offer for free Revolution Slider and Layer Slider.

Important: When you update theme please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.

Kind regards,
—Ylli

Hi Sollefe,

Thanks for dropping by! After you update the theme, please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.

Premium plugins don’t allow us to give customers our license number, so on each premium plugin such as Visual Composer, Revolution Slider and Layer Slider update we release a new update to our theme with the latest version of that plugin included, and customers don’t need to worry about that.

You never need to buy any premium plugins that comes with our theme.

Best,
Imran

Hi there,

You’re welcome, glad that helped! Would you please provide us with the link to the particular page of your site and perhaps some mockup screenshots with the issue dented? So that we can offer you with a possible solution.

Best,
Imran

Like I said, it is the home page. Where the flashing text is.

So on the home page, the text where it is flashing ”_ what we do.”

We want to remove the 1 space after “” so there is a gap between “” and “what we do”.

Our url is www.justcreative.com.au

Thanks M

Hi M,

Thanks for the description! Kindly add the following code to your Laborator -> Theme Options -> Theme Styling -> Custom CSS field:

.auto-type-element span.block {
  padding-right: 0px;
  margin-right: 9px;
}

Best,
Imran

Hi Claudia,

Thanks for writing in! Your request has already been answered to your other post.

P.S: I saw that you have posted multiple tickets, if you have any question on the future, please write you comment only on one thread and please don’t create multiple threads.

Best,
Imran

Hi Imran, I was able to fix the issue by installing a child theme plugin to create my own child theme. The child theme in your download has a bug. I wonder if every time I do an upgrade to the site this will happen? Thank you.

Hi there,

You will never need to update the child theme again, what you need to do is to update the main theme while the child theme remains untouched.

Kind Regards,
Art

Hi Claudia,

Thanks for reaching out! Please provide your login credentials to our support address.

P.S: You have created some other tickets, in the future if you have any question, please don’t create a new ticket but just find a ticket that you have written to us earlier and just reply there with your new question. ecause in this way is easy for us to understand what you have done and what is left, also is would be easy for you to post in one thread

Best,
Imran

Thank you! Sorry for the multiple posts .

Hi Claudia,

You’re welcome. Have a nice day!

Best,
Imran

Hi ewaz,

You are using an old version of our theme (1.8.9) and the latest version for the moment is (1.8.9.1), please update theme first and then the premium plugins too.

The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure

Important: After you update the theme please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.

Kind regards,
—Ylli

Hi,

I updated theme, it has not changed. Is it related to theme rather than products carousel?

Hi Mindaugas,

Can you please send us your site URL and WP credentials on email? We need to investigate your problem and then get back to you with possible solution.

To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.

P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.

Kind regards,
—Ylli