2000 comments found.
How do you get the cart icon in the menu to display items in the cart on mouse over? (Like the demo)
Hi,
All you need to do is go to Appearance > Widgets and add the WooCommerce Dropdown Cart widget to your widget area of choice. Then, when you add a product to your cart, that product will be displayed in the dropdown cart when you hover over it with your mouse.
Select
Hi, what version is this theme on? I inherited it with a client’s website. I updated Wordpress to 4.5 and it broke the site. It’s currently using version Version: 2.4 of your theme. I have a backup of the site and will be restoring it, I just need to know if I should purchase a newer version of your theme.
Update: I reverted the site back to a previous backup. But will need an updated version. DO you know yet if your most current version is compatible with 4.5?
Hi,
Yes, the latest version of our theme is compatible with WordPress 4.5.
Select
is it possible to use sound in the video slider, maybe a on/off button for sound from the video imported?
Hi,
If you mean the Select Slider, then yes. Please submit a ticket to our support forum at https://select.ticksy.com and our support team will help you enable sound on videos in the Select Slider.
Select
?Hi, I’d like to change the background color of a menu item, just one of them, and I tried a code from other thread, but it didn’t work (the other code was for Stockholm).
I’d like to get something like this: http://prntscr.com/au908o?
I’m using this code: #nav-menu-item-3831 { background: !important; color: #fff !important; }
But it’s too big: http://prntscr.com/au917h?
And the color of the letters doesn’t change. Could you help me, please?
Thanks a lot! 
Hi,
Please try by adding the following code to your custom css field instead of the code you provided above:
#nav-menu-item-3831 a > span { background-color: #fff !important; }
If this doesn’t help, please submit a ticket to our support forum at https://select.ticksy.com/ with a link to your site so our support team can take a closer look at this issue and see what they can do to help.
Select
Perfect! It worked! Thanks a lot!!!
You’re welcome. Glad we could help. 
Select
?http://www.ufficiovitello.com/shopvitello/white-vest/?
variable product give me this error:
Parse error: syntax error, unexpected ’:’ in /web/htdocs/www.ufficiovitello.com/home/wp-content/themes/hazel/woocommerce/single-product/add-to-cart/variable.php on line 43?
Hi,
Could you please submit a ticket on https://select.ticksy.com and paste is your site url with temp admin access so our support could inspect a problem?
Select
Thanks in advance!
Hi,
Please try by adding the following code to your custom css field:
body.archive .content{
margin-top: 0 !important;
}
Hope this helps.
Select
Thanks for the super quick response but unfortunately it doesn’t seem to be working. It still has margin-top: -100px from this file: /wp-content/themes/hazel/css/style_dynamic.php event with the !IMPORTANT; tag.
Any suggestions Select?
Hi,
We have tested this on our side and it seems to be working fine, as you can see on this screenshot: http://screencast.com/t/3Ojd6w0P Please make sure that you have correctly copied the code above and pasted it into your custom css filed in Select Options > Global Options.
If this still doesn’t help, please submit a ticket to our support forum at https://select.ticksy.com/ with a link to your site and temp wp-admin access so our support team can take a closer look at this issue and see what they can do to help.
Select
Thanks Select, I have entered it correctly – it does display when I inspect the styles but it is being overridden – see here: http://www.screencast.com/t/S2FpXBbHi
Hi,
Please submit a ticket to our support forum at https://select.ticksy.com/ with a link to your site and temp wp-admin access so our support team can take a closer look at this issue and see what they can do to help.
Select
Hi, I noticed that after I upgraded the theme the header logo is now missing. Is there a simple fix for this? Thanks!
Hi,
After you have updated the theme, please also make sure to update the Visual Composer plugin. To do this, please deactivate and then delete the visual composer plugin. Then you should see a notice at the top of your dashboard that a required plugin needs to be installed. Install the new version of VC via this notice and you will receive the updated version. You should also empty your browser cache after you update Visual Composer.
Select
Visual composer not working where can I get an update? I have Version 4.2.3 with Wordpress version 4.5. When selecting any elements, they do not work and cannot edit existing layouts. Please this is very urgent. Thanks
Hi,
Please make sure to update your theme and visual composer after you update WordPress to version 4.5.
You can download the latest version of the theme from your ThemeForest downloads page.
After you have updated the theme to the latest version, please make sure you also update Visual Composer to the latest version. To do this, please deactivate and then delete the visual composer plugin. Then you should see a notice at the top of your dashboard that a required plugin needs to be installed. Install the new version of VC via this notice and you will receive the updated version.
You should also empty your browser cache after you update Visual Composer.
Select
?Hi, I have the latest update of Hazel but my visual composer is still Version 4.3.4?. How can I update this plugin as it is currently unusable. Thanks Mark
No worries, sorted!
Great, we’re glad you solved the issue.
Select
After update my logo is also missing. Yes, updated all: the theme and visual composer and wordpress to most recent versions! The theme is also throwing a bunch of errors (202!!!!) in the console:
Failed to load resource: the server responded with a status of 404 (Not Found): http://.../wp-content/themes/hazel/css/custom_css.php?ver=4.5 http://.../wp-content/themes/hazel/css/style_dynamic.php http://../wp-content/themes/hazel/css/style_dynamic_responsive.php?ver=4.5In default.min.js Uncaught ReferenceError: logo_height is not defined Uncaught ReferenceError: scroll_amount_for_sticky is not defined Uncaught ReferenceError: theme_root is not defined
Guys this is really uncool. Themes need to go through testing before release.
Hello,
We are sure that update is working if you followed all steps:
Please make sure you have updated theme and VC to the latest version properly, and empty browser cache, problems should be resolved
If you still have the issues, contact our support team at https://select.ticksy.com , so they can help further. Submit a private ticket with a link to your site, WP admin access, and FTP credentials, and they will help more.
Select
This is not an acceptable response. As stated above, the theme, VC, and wordpress version were updated properly. Cache was also emptied. The last time I wrote to support they told me to make a child theme with pages and pages of new code in order to get simple things to work. This is a poorly compiled product and your customer support is condescending. Please pass these console errors to your coders – they should have checked for them before releasing an update.
Hi,
We’re sorry for any inconvenience this might have caused you. However, we have tested the new update and, when correctly updated, the theme works fine on our side. Due to a large amount of tickets related to the new WP update, we need to stay organized and handle all issues through our support forum. Please submit a ticket to https://select.ticksy.com/and our support team will take a look at the issues you are experiencing and see what they can do to help.
Select
Hi There,
Love this theme, but my header fonts got messed up with the update. Can you please tell me how to fix?
Hello,
Please make sure you have updated the theme to the latest released version, updated VC after it, and emptied browser cache, problems should be resolved
If you still have issues, please submit a ticket to https://select.ticksy.com and our support agents will have a look.
Select
My support expired so I can’t submit a ticket. Is there no easy way to fix the fonts?
Hi,
We have lot of support requests related to WP 4.5 so we need to stay organized and handle support requests only via ticksy. We are sorry for that.
Select
Hi There,
For some reason, my logo has disappeared on my Hazel site, even if I try re-adding it it doesn’t show up. Also, my visual composer is acting up. I am unable to add accordions and toggles, it just shows up as a blank space. I have tried deactivating, deleting and installing the VC plugin, but it has had no effect. Please help at your earlierst!
Hello,
We released new theme update with included fix for new WordPress version 4.5. Please, just update your theme to latest version 3.0 and update VC plugin also (new version is bundled with our theme), and make sure to delete cache! Then everything will work just fine again.
Select
Hi! After my support has expired, I think you’ve updated the theme which has caused some changes on my site. The pinterest style front page no longer shows the 4th column to the right. I found a ticket with the same problem here: https://select.ticksy.com/ticket/305578 , but doing these steps didn’t help one bit. Can you help me out here? /Mai
Updating wordpress fixed it.
Hello,
Great news. Thank you for the update
Select
Hi, is there a problem with the visual composer? it is not working
http://awesomescreenshot.com/0885si2z89Hi,
We released new theme update with included fix for new WordPress version 4.5. Please, just update your theme to latest version 3.0 and update VC plugin also (new version is bundled with our theme), and make sure to delete cache! Then everything will work just fine again.
Select
Problem is solved. tnx very mutch
You are welcome. Great Thank you for the update!
Hi I thought the problem was solved but it didnt. i have tryd everyting. - Download the whole theme and update it - version WP: 4.5–nl_NL - version WPBakery Visual Composer: 4.7.4 still i see this: http://awesomescreenshot.com/0885si2z89
Hello,
But 4.7.4 is very old version of VC.
Latest Hazel update 3.1 includes Visual Composer 4.11.2.1.
Make sure to update your theme first, and then you can update included plugins as well.
Select
Problem solved! first time i uploaded the themefiles through ftp But that was not enough. Now I have uploaded the theme via admin and probably the new VC is uploaded too. By ftp, I replaced the current theme name Hazel to Hazel-old. After that I could easily upload the new version of Hazel. Tnx a lot!
Glad to hear that
none of the ” sliders” are showing up. i have just installed the fiona demo and changed a few things on the front page. i noticed certain photos and gallery photos are no longer showing up. as can be seen here :
missing gallery: http://travelloveteahouse.com/2013/10/04/portugal-2013-road-trip-gallery/ missing gallery: http://travelloveteahouse.com/portfolio_page/der-spiegel-cover-art/please help!
Hello,
You updated your WordPress before we released official theme update.
Please update your Hazel theme now, to the version 3.0 that was released yesterday.
Explained how is here (see Updating Hazel Theme): http://demo.select-themes.com/hazel-help/#!/introduction
after it, deactivate and delete Visual Composer, and click on notification to install/activate it again, to get the latest version.
And make sure to delete browser cache as well!
Select
I updated everything as you told me. everything seemed to be working fine. now all sliders are missing AGAIN!! and all the photos on the “grid” pages are missing under portfolio.
are there going to be issues anytime theres an update???
what do I do now to solve there problems??!?
Hi,
Please submit a ticket to our support forum at https://select.ticksy.com/ with a link to your site and temp wp-admin access so our support team can take a closer look at this issue and see what they can do to help.
Select
Hi, for over 1 and a half year you say ‘coming soon’ for the glass theme versions. What do you mean when using the word ‘soon’?
Hello,
Thanks for your message.
Yes, you’re right, there are three available Glass demos for the moment, the rest are on hold for now.
Select
so you dont know when they will be available? When you write ‘coming soon’ for over 1 and a half year i dont consider that to be very reliable
We don’t have precise date yes. We understand and agree with you, they’ve been put on hold for the moment.
Now its over 2 Years. I think this is very bad to say ‘soon’. When you know that you wont release them then please dont pretend you are releasing them ‘soon’.
Those demos are on hold still. At the moment there is no accurate info about adding new demos. Thank you for understanding.
Just a quick one, how do I get the sidebar to appear for my Woocommerce store pages?
EDIT: Found the answer in another comment. Sidebar option in my shops page custom fields.
Thanks for updating , glad you have found the answer already
Header logo disappears after upgrading to wordpress 4.5. Leaving a comment in case it’s systemic.
Hi,
There is problem with latest jQuery. We are working on fix now and we will update all our themes.
Temporary fix is to copy the old jQuery folder (from previous version of WP) into wp-includes/js folder.
Select
Hi! The updated theme works like a charm – thanks so much for the excellent support (as usual)!
You are welcome Thank you
Quick question (I hope) I’d love some help on and I wasn’t able to find the answer in any threads. I have my site set up so that the large title images on Hazel are the main image. However, in my blog tab, there is no image in the list because the title images don’t pull as thumbnails. To get an image to show in thumbnails I have to set a featured image within the post itself BUT then the image shows twice when you open the post. Is there a way to get a thumbnail from the title image and now repeat the image? My blog link looks really bare and kinda awful without images. I’m linking to my site so you can see what I mean. None of the posts have an image that pulls BUT if you click on one, you will see it does have a title image. http://www.nobodysbeautyguru.com/blog/ I appreciate any help!
Hello,
The main image shown on top of the page is title background image: http://screencast.com/t/eQIwaabvXL
and in posts list, if the post has featured image set, image will be shown for each post. It needs to have featured image set for the blog lists.
And on single posts, you will have both – title background and featured image, but you can set this Hide Featured Image option to YES for every post http://screencast.com/t/97xVqKaMJZb and then on single image, there will not be featured image, only title one.
Select
Awesome! Thanks for the help. I will try these settings and hopefully not mess it up.
You’re welcome
Hello,
Could You help me. My main manu doesn’t work. When I pull on “KURS” it not appear. And all the menu stop to work. When I pull f5 site “KURS” appear but when move to another site of menu and want to come back on KURS (course)- it doesn’t work again….
http://house-coach.pl/wlasny-projekt/Hello,
Try disabling your third party plugins you use, most likely some of them is having a conflict with ajax page transition.
Alternatively, you can disable page transition for this page in Pages -> Kurs -> Page Animation -> NO ANIMATION.
Select
Thank You! It worked perfectly!
You’re welcome, glad to hear that.
