Hi,

Please refer to the following themeforest’s article: https://help.market.envato.com/hc/en-us/articles/202821510 or article from our knowledgebase: https://boldthemes.ticksy.com/article/7087/

Let us know should you require additional help – For support requests in the future please go to: http://boldthemes.ticksy.com, register and submit a ticket – that is the fastest way to get help from our support team.

Thanks in advance,

BoldThemes team

Hi! Please submit a ticket here with your site URL and WP login credentials so that we can take a closer look at the issue: https://boldthemes.ticksy.com/ Thanks!

Hi please reply to the ticket #826611 and don’t delete it again!

Hi,

Please note that we DO NOT delete the tickets. You need to keep track of the username under which you leave your support tickets.

We have answered to your ticket one week ago which you have left under another user (Christoph): https://boldthemes.ticksy.com/ticket/819466

As stated in that answer, the procedure for a refund is as follows:

1) You need to submit a refund request at http://themeforest.net/refund_requests/new

2) Once you do that, we will approve it

Please keep in mind that we have both conversation threads on record and that we will forward the entire conversation from both threads to themeforest staff to document that all your requests were answered in a timely manner and according to best customer support practices. This goes to all your potential submissions to themeforest community and SN.

Kind regards,

BoldThemes team

Please let us know more about this issue, we will try to help. You can submit ticket here with your site URL and WP login credentials: https://boldthemes.ticksy.com/

Hi, this theme supports WooCommerce plugin.

Hi,

If you are referring to both logo in the vertical mobile menu and main page, please add the following css statements to Custom CSS field of Appearance > Customize > General panel:

.btMenuVertical .logo {
    display: none;
}

If you are referring to just a logo on the main page, please add the following css statements:

.btMenuVertical .btPageWrap .logo {
    display: none;
}

Also, please note that we have migrated our support to our new ticketing system. We strongly believe that our support system will be beneficial to all our users in terms of response time and quality of support.

For support requests in the future please go to: http://boldthemes.ticksy.com,register and submit a ticket.

Thanks in advance.

BoldThemes team

Hi,

We are not sure where your installation has gone wrong, but we will be glad to help.

Missing css file issues few other users were all resolved by following instructions published by ThemeForest: https://help.market.envato.com/hc/en-us/articles/202821510?_ga=1.116744070.1454177640.1458024094

In general, missing css file is not the theme issue.

If this is not the case with your installation, please go to https://boldthemes.ticksy.com/ leave wp-admin credentials and we will take a closer look at the problem.

On the other hand, if you would like a refund please let us know, we will approve it.

Kind regards,

BoldThemes team

Hi,

All Google Fonts are available through Customize panel, so selecting them is as easy as it can be. On the other hand, if you want to add fonts other than system or Google fonts, you would need to customize theme’s css. This is not too hard but needs to be done by someone with relevant knowledge.

Kind regards,

BoldThemes team

Hi,

We have responded to your ticket left on boldthemes.ticksy.com

Kind regards,

BoldThemes team

Hi,

This error indicates older version of php. Please update your php version to at least version 5.4 or a newer one.

Kind regards,

BoldThemes team

Updated to PHP 5.4 and it fixed the issue.

Hi,

Celebration theme uses Rapid composer and theme’s shortcodes are not mapped for Visual Composer. So you will be able to use VC but you will not be able to use theme’s custom shortcodes.

Kind regards,

BoldThemes team

Hi,

You can change the font color using following methods:

1) You can use Accent color property which is on Appearance > Customize > General panel. This property sets the color for buttons, headers etc…

2) You can use following css statements in Custom CSS field on Appearance > Customize > General panel:

.btLightSkin, .btDarkSkin .btLightSkin {
    color: #ff0000;
}

.btLightSkin h1, .btLightSkin h2, .btLightSkin h3, .btLightSkin h4, .btLightSkin h5, .btLightSkin h6, .btDarkSkin .btLightSkin h1, .btDarkSkin .btLightSkin h2, .btDarkSkin .btLightSkin h3, .btDarkSkin .btLightSkin h4, .btDarkSkin .btLightSkin h5, .btDarkSkin .btLightSkin h6 {
    color: #ff0000;
}

.btLightSkin .header .btSubTitle, .btDarkSkin .btLightSkin .header .btSubTitle {
    color: #ff0000;
}

The css statements really depend on the specifics of the elements you would like to change. Let us know if you require additional help – For support requests in the future please go to: http://boldthemes.ticksy.com, register and submit a ticket.

Thanks in advance,

BoldThemes team

Hello,

Thank you for the above information. However, I am still have trouble changing a few things. Mainly these:

-Font color -Numbers in the date roll (wedding theme) -Menu font color

Also, is it possible to view all the fonts in the respective type instead of going through each one and waiting for the page to load and show you the font?

Hi,

Celebration theme uses Google Fonts, so to in order to preview the specimen of each font, please go here:

For other issues, please register at http://boldthemes.ticksy.com and leave us either annotated screenshots of what you are trying to achieve or send us the url of the pages with issues.

Since menu has several variations, and counters are present on several pages of wedding demo, we need a little bit more insight so we can send you specific instructions.

Thanks in advance.

Kind regards,

BoldThemes team

Hi,

We have migrated our support to our new ticketing system. We strongly believe that our support system will be beneficial to all our users in terms of response times and quality of support.

Please go to: http://boldthemes.ticksy.com, register and submit you ticket.

Should you have any difficulties, please contact us at info@bold-themes.com

Thanks in advance,

BoldThemes team

ok, thank you i raised a ticket

Hi,

The first image in the carousel of portfolio item is a featured image and it has unique behavior compared to other images in gallery – it is being stretched so it entirely fills the screen. So if you want it not to be cropped, please use image with aspect ratio of 16:9 or 16:10 which will ensure that on most of the desktop resolutions it will fit the screen without being cropped.

Can you please tell us which mobile device and browser are you using while experiencing the issues with the menu?

Thanks in advance,

BoldThemes team

Thanks for the reply

1. It will be hard to place my images in 16:9 ratio , is there a way to remove the first section altogether and start from image second , coz i dont have any issues with images there after

2. i am testing it in chrome responsive views and firefox , and its causing the error in Ipad and iphone views . try in 320px width for instance

Hi,

We have changed the code of your theme’s single-portfolio.php and your plugin’s celebration.php so it skips the featured image in the slider.

We have also tested the layout both in responsive views, browserstack.com as well as actual devices and haven’t encountered menu issues neither on your site nor on demo sites. Can you please test the site on physical device and let us know if you experience issues.

Thanks in advance.

Kind regards,

BoldThemes team

Hi, we do not have such option with this theme.

Hello, yes it is possible.

sent you an email. please read there for info and credentials.

Hi, we have sent you email…

Thanks!

Hi,

We are glad you have managed to fix the problems. Please let us know should you need additional help.

Kind regards,

BoldThemes team

Thank you

1. You can edit calculator using included RC content builder.

2. It looks fast too us at the moment, maybe it was some temporary slowdown.

3. Not possible, sorry.

Okay. We dont know much of coding. Can we still make changes to calculator?

Is there a way to add menu and third level menu in your theme? We would like to buy 2 copies of it?

Yes if it is simple calculator, for complex calculations some coding might be required. You can add third level menu.