22359 comments found.
Hi I can’t find a user change password page/template. Is it available? I only found the user forget password page.
The lost password template in WordPress is located at your-site.com/wp-login.php?action=lostpassword
- AJ
I have a client who would like to have their post list a Title (heading), a Sub-Heading, and Author …. You can see here the what’s called the Publications page which is pulling just the title of the post: http://www.cgdrblaw.com/publications/ .... would it be possible to add other fields in the post to add a subheading under the title and have it populate the Publications landing page? Thanks for you help!
Hi,
If you want to use this specific module and add extra code the only way is to either use the “excerpt” field for your posts since this module supports custom excerpts. Or to copy the file from vcex_templatex/vcex_recent_news.php to a child theme – http://wpexplorer-themes.com/total/docs/child-theme/ – and modify it accordingly.
You may want to consider checking out the Custom Grid builder function in the Visual Composer though for creating custom grid layouts – https://wpbakery.atlassian.net/wiki/display/VC/Grid+Builder – but this of course won’t have the same date format as the total Recent News module, but maybe that is something you can live without.
- AJ
I’m trying to add images to my page but when I click on “Add Media” nothing happens.
There is likely a javascript error in the backend of your site. I would recommend first making sure WordPress and all your themes/plugins are up to date
- http://wpexplorer-themes.com/total/changelog/
- http://wpexplorer-themes.com/total/docs-category/updates/
And if you still have issues maybe try de-activating plugins 1 by 1 to see if any of them are breaking things.
You may also want to consider increasing your memory limit to PHP to see if that fixes things (it could just be a server error) – http://wpexplorer-themes.com/total/docs/increasing-memory-li mit-to-php/
- AJ
All my plugins are up to date accept for Visual Composer which I cannot update.
This is strange. I deactivated all of them and then reactivated all of them and then the Add media worked.
Weird, it was most likely a caching issue then.
No, it only worked for a second and then it wouldn’t anymore. I found the plugin that was causing the problem though.
That’s good. Maybe they just need an update for WP 4.5 if you can contact them they hopefully should be able to fix thing.
ps: Increasing the memory limit on the server could help if you haven’t tried yet – http://wpexplorer-themes.com/total/docs/increasing-memory-limit-to-php/
Hey Aj, hope you are well. I am not sure if you are providing support for this or not, but I have found a interesting glitch with the Blog Grid module for VC. You can add categories to the query, but you cannot remove them … I have done a screen recording of the issue on a refresh install of WP and the current version of Total and all plugins.
Let me know what you think. =)
https://www.youtube.com/watch?v=FKFYd8jgU_MCheers Mike
Hi Mike,
Yes this appears to be a bug with the Visual Composer (new bug). I will open up a ticket with the Visual Composer people to make sure it’s fixed in the next update (needs a javascript fix). Thanks for the heads up! Hopefully they get back to me and fix it soon 
- AJ
Excellent, many thanks AJ. =)
Cheers Mike
Hey AJ … any word on this bug yet? If so, do you know when it is going to be rolled out?
Cheers Mike
Hi Mike,
I did hear back from them and this is all I got:
We have identified this as a bug and our development team is working on fixing it. The fix will be available in the next bug-fix version.
To be honest their support is pretty crappy. Mostly because they don’t like to tell us how to fix it manually and their plugin has so many files it’s very hard to locate the correct place to check. I will check myself though and see if I can locate and fix the bug if you want please open a ticket so I can get back to you there and also let you know as soon as the fix is ready. Simply request that your ticket be forwarded to me.
ps: Of course you can always switch to the “text” mode of the page editor and remove the category manually there for now. I think because for most people this isn’t going to be a big issue they aren’t releasing an update right away.
- AJ
Sounds good AJ, thanks for doing this =) ...
Have to admit I am not the biggest fan of VC, as it is buggy and bloated. You would think with almost 5 million in sales he could provide proper support …
Cheers Mike
Hi Mike,
Actually VC is very un-bloated and non-buggy compared to every other page builder out there (I’ve looked through the code for pretty much all of them). And it is one of the best optimized ones (if not the best) and most modular.
However, like you said…the plugin makes nearly $100,000 a week! I can imagine that support could be improved a bit
- AJ
Ahhh, this is good to know … thanks for this buddy! =)
Cheers Mike
Hi there – how doe we remove thi from meta Powered by Slider Revolution 5.2.3.5 – responsive, Mobile-Friendly Slider Plugin for WordPress with comfortable drag and drop interface.
You can remove it by adding the following code in a child theme’s functions.php file – http://wpexplorer-themes.com/total/docs/child-theme/
add_filter( 'revslider_meta_generator', '__return_false' );
I already added this for the next theme update though, so you can just put it in functions.php at the very bottom if you want for now.
- AJ
Thank you so much!!! really helps!
Hello on my site is installed this theme, but I have no license because it installed by a person who can no longer contact. I have a big problem because due to visual composer I can not edit pages. I purchased a new plugin license but the author says the plugin is contained within the theme. Can you help me?
The Visual Composer support is wrong. The plugin is not “contained within the theme”. Let the Visual Composer support staff know that they are wrong and they should assist you if you have a license of the plugin. I can only offer help for those with a license of the theme.
Make sure your theme is up to date also – http://wpexplorer-themes.com/total/docs-category/updates/ – http://wpexplorer-themes.com/total/changelog/
- AJ
Hello how are you?
I am trying to embed a form from SalesForce onto a client website. When I test the form it does not go through. Any ideas?
https://archwaysrecoverycenters.com/verify-your-insurance/Hi,
You’ll need to contact the SalesForce people for assistance with this since the form is outside the scope of the theme.
ok thanks
I have anchor tags in my custom css on a page. I link to it from a button on the same page. Is their a way to have an animated scroll down to the bottom of the page where my anchor tag is, from the button?
This is what I currently have:
.anchor{ display: block; height: 150px; /same height as header/ margin-top: -150px; /same height as header/ visibility: hidden; }
This is just one of them. I have several.
Yes, please have a look here: http://wpexplorer-themes.com/total/docs/local-scroll-links/
Awesome. I figured that was what I needed to be looking at. Great that it’s built in.
Thank you!
Sure thing 
Hi – Did something recently happen with Visual Composer? Both of my sites using the Total theme were unable to make edits to their site. The Visual Composer element just kept saying “Loading” but would ever load. Does it have anything to do with WordPress updating to version 4.5? Thanks!
There was some updates needed for WP 4.5. Make sure everything is up to date on your end then clear your browser cache and re-test:
- http://wpexplorer-themes.com/total/changelog/
- http://wpexplorer-themes.com/total/docs-category/updates/
If you still have issues please see here: http://wpexplorer-themes.com/total/docs/visual-composer-issues/
- AJ
Thanks!
My Mobile Nav. is not working but when I disable the Visual Composer it works fine. I am running up-to-date WP, plugins and Theme.
Sounds like a javascript error. Can you please share the URL so I can have a look? Thanks!
It’s a private URL so I will put a ticket in to support
Alright then, a support staff agent should get to you as soon as possible. Thank you for your patience!
hi.rtl demo?
There isn’t a full-demo in RTL but the theme does include RTL support – http://totaltheme.wpengine.com/features/theme-features/rtl-ready/
- AJ
Hello,
Sorry to bother you. I have an issue with the size of my woocommerce’s images. I changed the size on Theme Panel – Image size – Woocommerce but nothing worked … Look here the images : http://www.floreatis.com/prestations-ponctuelles/
Do you know what I can do ? Thanks in advance !
Hi,
What did you enter for your image cropping settings. I see all your images have a default size of 119px by 119px.
By default WooCommerce images are set to 100% width via CSS. If you want your images to show up smaller then the default width of your entries, enter the following at Theme Panel > Custom CSS:
.woocommerce ul.products li.product a img { width: auto !important; }
Example: http://cl.ly/1X3C3P0c3x3t
Thank you so much !
Got the answer from the comments. 
There is a white bar on the right side of my website about the size of the scrollbar, and it’s there whether the vertical scrollbar is there or not. Any suggestions on how to get rid of that?
Please share the URL so I can have a look, thanks!
Hi. I got to a point where I need a child theme.
So after making several changes to the theme (background, layout to boxed, I removed the search icon and now is back, etc), now I activated the child theme. Is there an easy way to get the same look as before without doing it all over again?
(None of the changes were done by changing css or php. All was done through your interface or WordPress’s interface.)
Thanks!
Yes of course please see the warning notice on this page – http://wpexplorer-themes.com/total/docs/child-theme/
Basically all you need to do is switch back to the parent theme, then go to Theme Panel > Import/Export and copy your options. Then re-enable the Child theme then go to Theme Panel > Import/Export and import your parent settings. That should get everything back to how it was initially setup.
- AJ
Oh. This is embarrassing. I promise I went through the docs and videos! Wordpress can be overwhelming…Thanks!
No worries! It’s not embarrassing at all, there is SOO much to learn and know and so much room for improvement in my docs and videos.
Please let me know if you have any other issues or questions, that’s why I am here
- AJ
How do I center the logo for our page? When I use the customizer it only allows for it to be left justified. I need the logo in the center. I am using the Simple Spaces demo.
I found the header style I wish to use – BUT – still not centered on mobile or tablets. What am I missing?
Hi,
The logo is left aligned by default but it can be centered with some custom CSS. If you log into WordPress and go to Theme Panel > Custom CSS and paste the following code it should center it for you:
@media only screen and (max-width: 959px) {
#site-header #site-logo {
float: none;
display: block;
text-align: center;
width: 100%;
max-width: none;
}
#site-logo-inner {
display: block;
}
#site-header #site-logo img {
display: inline;
float: none;
}
}
- AJ
Sadly, I am still getting a left aligned logo on mobile. The site is www.therefinderyonmccallie.com – can you please check it out?
This is actually do to some extra padding on the right side to make room for the mobile menu but looks like you don’t have a menu or mobile menu (I just added a fix for the next update to prevent this padding from being added if there isn’t a menu). A quick fix though would be to go to Appearance > Customize > Header > Mobile Menu and select the “Disabled” style : http://cl.ly/2q0Q2O0F1v2o
This should remove that extra padding. Or you can select the “Under Logo Icons” mobile menu toggle style – http://wpexplorer-themes.com/total/docs/mobile-menu-toggle-styles/
- AJ
I am using the up to date theme version and the latest VC 4.11.2 and I have gone to Visual Composer Role Manager and made sure to set Elements and Element presets to All. I do not see any ability to modify the styles of the tabs or tours. The online documentation states I should be able to….
Choose from preset like 4 styles (classic, modern, flat or outline), 3 shapes (rounded, square or round) and 17 different colors.
Where is all that? If I go into Tabs (under All not Deprecated) for example I do not see any of those options. I do not even see the old choices of Alternative #1, #2 etc. How do I access new tab and tour styles?
Hi,
The tour/tab styles are altered on a per-tab / per-tour basis. When you insert one into a page you can select the styles from there: http://cl.ly/3b0h3r0H2u0q
I will add Google Tag Manager code to the site. Where should I put the code?
The same place with Google Analytics? (the one you described on docs: http://wpexplorer-themes.com/total/docs/google-analytics-tracking/)
Hi,
Thank you for your patience over the weekend.
According to their documentation it says ” Paste this snippet into your website template page so that it appears immediately after the opening ”. So the best place to enter this code is at Theme Panel > Custom Actions > wpex_outer_wrap_before
Here: http://cl.ly/3x3S0j2V180c
This hook runs right after the body tag: http://cl.ly/2R3Q2c2H2k03
Oh and where it says Prioriy enter “0” or “1” so that your code is always at the top.
Let me know if you have any questions.
- AJ
Also applied this succesfully.Thanks a lot!
First, congrats on your great theme. Already rated 5 stars!
One simple question:
I sell digital products on my store and want to remove unnecessary fields from woocommerce checkout page. I will add custom function as shown here: http://clicknathan.com/web-design/remove-order-notes-woocommerce/On theme custom actions panel, where should I add the code? I am confused that there are several places (head, footer, wpex_hook_content etc.)
- And yes I am one of those who dont want to create a child theme nor use theme tweaker plugin
Thanks in advance
Thank you for the rating I am glad you like the theme! I hope you had a great weekend.
The hooks at Theme Panel > Action Hooks are for adding content to the site not running filters (for example if you want to add some HTML under your header on all the pages you can paste it there) You could add your functions in this section but it’s highly recommended not to for security and it also may not work correctly because the hooks will run too late for WooCommerce.
If you want to use the functions and not the CSS to hide things then you will need to use a plugin or child theme. Sorry 
Adding any sort of PHP via a dashboard option is very insecure so I also recommend not using a plugin for inserting the code either (some people use plugins for adding custom functions rather then a child theme but it’s very insecure). The best thing to do here is to use a child theme – http://wpexplorer-themes.com/total/docs/child-theme/.
Any reason why you don’t like using a child theme? It doesn’t slow down the site at all if that is the concern.
- AJ
From my past experiences, when I use child themes I lose some functionalities unreasonably. But if you say thats the best way, will give it a try. But what about your Total Tweaker plugin? Any better?
Strange! No you should never lose functionality when using a child theme as long as everything is setup correctly there
Just be sure to read the important notice regarding child theme’s on this page – http://wpexplorer-themes.com/total/docs/child-theme/
The tweaker plugin is just an example of making edits via a plugin. And yes you can use a plugin for this. You can even create a custom plugin for your custom code (hardcore developers often prefer this to making a child theme).
I am not sure if using a plugin is faster then child theme’s, but it would by microseconds anyway. The nice thing about using a plugin for your edits is it’s a lot easier to enable/disable and you can create as many plugins as you want rather then having a bunch of tweaks in a single child theme’s functions.php for organization.
- AJ
Ok I have carefully installed child theme and made the filters work. Everything seems ok so far. Thanks for the support!
Great! Good luck with your site and have a wonderful weekend
- AJ
Hi, I just purchased the theme and installed it on a local server, but for some reason Customize preview leaves a blank screen no matter what I try. The options are there, just the preview screen is blank. I tested it on the 2016 and another theme and there the Customize preview works. Probably I am doing something wrong, so it would be great if you can help me with this one as its really frustrating. Thanks
Total has a lot more options then the default theme so likely you are running into a memory limit issue. Try increasing the memory limit on your local host – http://wpexplorer-themes.com/total/docs/increasing-memory-limit-to-php/
More information here: http://wpexplorer-themes.com/total/docs/troubleshooting-customizer/
Thank you for the purchase!
- AJ
