21578 comments found.
Is it possible to enable the paralax effect (through Stripes) in a row, when the site is in boxed Layout and not full size ?
I have http://the7.dream-demo.com/home/parallax/1-parallax/?dt_demo_skin=skin07s%2Bboxed in mind to replicate for my site.
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
Well, my Support for the Theme has expired as I can see, so even if I submit a ticket via your online help-desk, I’ll probably won’t get an answer. But I had to ask anyway… 
Thanks.
The fact that your support expired does not mean that we will refuse to provide it Please refer to this article in our help-desk: http://support.dream-theme.com/6-month-support-really/
Thank you very much.
I’ve submitted a very explanatory ticket about my “issue”, named “Using the parallax effect” via your online help-desk.
Hello, I have a concern to enable Visual Composer, can you help me please? I bought the theme and it still does not work. Thanks for your help.
Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!
Hi Dream Theme,
Is it me or submenus or not clikable anymore in topbar ?
Thanks a lot 
Hi,
We were not changing it.. Can you, please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Sorry for this dummy question… “problem” solved Forgot to remove an extra class. Cheers and thanks for the reply.
Thanks for letting know.
The Select and Upload button is not working in Albums and Gallery. I’ve tried your yoast solutions, and disabling that plugin. Screen options and collapsing the the7 fields also does nothing. Any ideas?
Narrowed it down further. If I disable BOTH Akismet and Yoast (eep!), then the photo albums pages are functional again.
I’m hoping there’s a better solution than disabling these every time I need to edit.
Let me know if you know anything
Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!
Hi there,
I’m trying to edit my row settings in the backend of a page but the row setting box appears empty. I was able to edit the row settings last week but I’ve come to change something today and it’s not appearing.
Can you help me please?
Thanks
Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!
I stop working Slider Revolution! Everything has been updated!
Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!
I installed optima express that generates property listings automatically, the problem is when viewing single property in generated it removes all the widgets, no sidebar and no footer, there is an option to choose a page template in optima but still problem exist, all widgetized areas are disabled
Hello,
Where’s your buyers badge?
my client bought the theme, I will ask for his credentials to log in here.
If you’ve bought the theme from another account (or helping someone else who purchased it), please submit a request via our online help-desk: http://support.dream-theme.com – we will get back to you ASAP. (Note that you’ll be asked to enter the purchase code for verification purposes.)
Thanks!
Hi there, updating The7 3.6.1, LayerSlider WP 5.6.2 wont update to 5.6.5. I get the: “you have the latest version” message instead of the update ? Thanks, Rich
Hi Rich,
Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Hello – I have this theme, and I have 4 x my clients have bought this theme, and it appears there is no menu on Tablets? Is there a way to fix this, as obviously tablet traffic is gaining ground, and without a menu, people can’t navigate properly.
Also – in mobile view, is there a way to make two columns appear side by side, rather than under each other?
Hi,
By default The7 will collapse the menu to a hamburger icon on smaller screens. You can set up switching point in Theme Options > Top Bar & Header > Mobile Navigation.
And what about the columns? I have two boxes – one links to my shop the other to my directory listing. At the moment in Mobile view one appears beneath the other … I am hoping to set it up so they are side by side?
And also the neither the logo or the menu is displaying in tablet mode. Not on any of the 4 sites that I use your theme. What’s happening there?
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
I’ve submitted a request through your online, and still haven’t heard back? Would really appreciate if you could help with this issue.
Hi,
Sorry, there were long public holidays in our country. A bit more patience please – we’ll get back to you really soon.
Thank you so much for understanding!
I’ve built a website by someone else. I have a website where I annually on bowl to adjust small things. The ones who built my website, it abroad without wifi. That is why I myself send a message.
I updated my wordpress template to 4.5. After I had done my Vissual Compressor doesn’t work anymore.
Website: http://www.ladiesrunbreda.nl/
Hello,
Unfortunately there’s no buyers badge in your profile..
If you’ve bought the theme from another account (or helping someone else who purchased it), please submit a request via our online help-desk: http://support.dream-theme.com – we will get back to you ASAP. (Note that you’ll be asked to enter the purchase code for verification purposes.)
Thanks!
seems today’s update also makes recent posts widget thumbs have a preloader preload eternally without showing thumbs
Hello, todays april 26th 2016 update broke my website submenus which won’t appear at all…
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
Hi,
Just 2 quick questions:
How can I set the photo scroller to ‘loop’ when using it in photo albums (gallery) ?
And also, in Portfolios, how can I get the images to completely fill the slideshow box? What proportions do I have to enter?
Thanks in advance
Hi,
> How can I set the photo scroller to ‘loop’ when using it in photo albums (gallery) ?
Sorry that will not be possible.
> And also, in Portfolios, how can I get the images to completely fill the slideshow box? What proportions do I have to enter?
There’s no universal setting: displays are quite different; browser windows are different. However it is possible to get a full-screen image effect (note that image will be automatically cropped). Please, submit a request via our online help-desk http://support.dream-theme.com and ask it to be assigned to Yana, our senior support engineer. She will help with it.
Thanks!
Hello again,
Thanks for one of 36 thousand buyers who gave the resolution in comment area: to downgrade Wordpress to the version before V4.5. Now the VisualComposer comes functional again. Unfortunately all the solutions you provided before does not work: “You need to update to newest version of theme via Theme Options > Update Theme and then update plugins via Plugins > The7 plugins.”
When I click Theme Update and it always tells me “You have the most recent version of the theme.” Even I can see my current version is The7.2 ver. 2.3.2 but the changelog tells the newest version of The7.2 is ver. 2.3.13. And another unfortunate thing is, there is no “The7 plugins” option under Plugins.
I’ve bought half-year support and now it’s expired. I have no idea if you will redirect me to “Open a support ticket” but still, it’s very disappointing that I encounter this problem once my support expires…
Hello, It is a problem of your specific WordPress/server configuration. There are over 36 thousands buyers of The7 and nobody reported the same issue.
Here’s your original message:
Hello,
Don’t think users who rate you low score are foolish and negligent. Before this comment, I searched a lot and of course, found the guide you mentioned. However, IT DOES NOT WORK. Error 404 kept coming up and if I click “install required plugins”, I was redirected to a blank page with just one sentence: You do not have sufficient permissions to access this page. Excuse me? Don’t tell me it’s the problem of Wordpress or my admin credential.
Dream-Theme, the author of The7 — Responsive Multi-Purpose WordPress Theme, has replied to your review: Hello, Excuse me, but what the hell are you talking about? Plugins cannot be updated automatically in any theme. You need to update to newest version of theme via Theme Options > Update Theme and then update plugins via Plugins > The7 plugins. I’m sorry, but giving bad ratings to products because of your own ignorance – that is what a true disaster is..Here’s your original message:
Important embedded plugins such as Visual Composer and WooCommerce expired and cannot upgrade automatically. No Visual Composer cannot even access, what a disaster!
Hello,
I will actually not redirect you to our support. We have zero intention to help a person who gives unjustified ratings and posts inadequate reviews instead of contacting support in proper way. This is the exceptional case when I will say “your support is expired. deal with the issue yourself.”
The worst customer support ever!!!!!!!
Reply its user “what the hell” when a two star rate was given, because Visual Composer is not functional after upgrading to WP4.5.
The worse thing is, sooo many users come to you because of this problem and you either direct them to “open a ticket” support or just gave some useless solutions.
Well, if you are stressful and angry, I will not withdraw this rate and feel sorry for you. If you are a programmer or team who can not accept any negative feedback, you are done. I will not hesitate to tell every colleague, every website designer or potential user that you are such a team (or person), let people know how arrogant you are and how you treat with your customer who PURCHASED this theme already!
Theme have over 36 000 + active buyers and consistent 5-star rating. If things were as you describe them, The7 would already have solid shining 1-star.
Again, you are the only person of 36 thousands that was not able to update and instead of asking for help in normal way decided to give 1-2 stars and post inadequate comments. The result: since your support period expired, we are free of any obligations before you. And will not help.
Have a nice day.
PreSale Question: How difficult would it be to “Clone” the Portfolio CPT and ReName it to something else; and retain the Metabox options?
...example: Someone else mentioned creating a “Listings” CPT. I would like to use it for a Product Line.
I have no trouble coding php, just looking to clarify if this is possible and if I could work with support to create a “Walk-through” on how to do this. If this is not achievable, then I’ll fall back to creating a CPT template instead.
Thanks
Hi,
Quite simple actually. Our senior support engineer, Yana, will consult you regarding it.
BTW, I recommend you to hold on with the development for 3-4 business days: we are finishing moving post types to dedicated plugin.
Sounds like a plan. Thank you.
You are welcome
Purchased the theme, opened a Support Ticket regarding the above. ...just waiting to hear from Yana. Thanks.
Hi,
Thanks! Update is coming within 48 hours (there were long public holidays in our country) and we had no time to test it properly 
Hi,
I would like to ask you about your “before and after” shortcode which is included in your demo. Is it an external plugin? I found this at themeforest whcih is almost the same : http://codecanyon.net/item/smart-before-after-viewer/7672815 . What do you recommend me?
Thanx in advance!
Hi,
No, its built right into theme. There’s need for additional plugins.
Hey DreamTheme,
I just want to share my new website with you. Thanks for the great theme:
http://www.ruempelhelden.de/Best regards,
Mat
Hi,
Thanks, Mat!
I have updated to The7 3.6.1, but I can not update Visual Composer (without buying a separate licence). When are we going to be able to update the plugin?
Hi,
Plugins > The7 plugins. Hover over the Visual Composer and click the update link
The above solution did not work. The plugin said I have to purchase a licence to upgrade. I had to manually download the most recent version of The7 and extract the most current version of the Visual Composer plugin. I then overwrote the current version via ftp.
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
I have also installed v2.3.13 and updated all plugins before pushing to our live site. All of our columns throughout the entire site now have a 0 margin and are butting up against each other.
This is happening across all my installs of your theme of this version , please get a fix for this ASAP
Hi,
I guess you have to set proper column gaps in Visual Composer design settings. If this will not help, please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
No, you are wrong. The update needs the user to go into Theme Options / Settings and save again and then columns are all set back to correct settings.
Hello,
I am helping manage a site that I did not originally build. After updating to Wordpress 4.5 visual composer stopped working and the only way I have been able to fix it is to downgrade to Wordpress 4.4.2.
I checked the “theme update” section which has the account information stored from the original web developer – this shows “You have the most recent version of the theme!” Here is the version I see under appearance – > themes “The7Version: 4.4.6”
I have read some of the other comments for troubleshooting this issue, but I am not able to access the theme plugins from the plugins area. It appears that this may be a really old version of the theme since it is now up to The7.3. Is this correct? If so, why does it say this is the most current version of the theme?
What is the best approach to fixing this issue? I am wondering if I will need to pay for another license of the theme to get it all up to date.
Thanks in advance.
Hello,
(Sorry for canned reply)
Unfortunately there’s no buyers badge in your profile..
If you’ve bought the theme from another account (or helping someone else who purchased it), please submit a request via our online help-desk: http://support.dream-theme.com – we will get back to you ASAP. (Note that you’ll be asked to enter the purchase code for verification purposes.)
Thanks!
We do not have access to the original account that purchased the theme. I am wondering if there is another version of the theme that we need to purchase (even though when I check it says up to date).
Hi,
Again, sorry for posting pre-made reply above.
Thing is upgrade from v.1 to v.3 is quite time consuming. If site in question is not frequently updated, IMO the best solution would be to downgrade to older WordPress.
Theoretically you can stay on v.1 and ask our support guys to disable the old built-in Visual Composer (if you have a theme purchase code) and install a most recent version.. But even in this case there’s still lot of work with the content to be done. Therefore, if you are ready to embrace this amount of work, it would be wiser to upgrade directly to v.3.
Thank you for getting back to me!
Is version v.3 a different theme than the original v.1 it appears is loaded on the site? I am just wondering why it had not been getting updated (previous developer credentials are added in Envato WP Toolkit plugin) and it shows the theme is up to date in that section. Is it an error in the envato plugin? I want to verify if I do purchase the new v.3, and go through the effort of converting all the pages with the new theme and visual composer, that this will not happen again in the future. Will I be able to update the theme to keep it current and not get behind again?
Thank you for your time.
Technically v.1 and v.3 are very different themes indeed.
The7 v.3 modular architecture allows us to make major theme updates fully compatible. Therefore I’d recommend to spend some time and upgrade.
