552 comments found.
On my computer my logo image shrinks to a smaller size….any suggestions?
Hello,
Note: The original photo you upload for your logo should be twice bigger than the one you want to be displayed on site, because of retina rule.
So, for example, if you want your logo displayed as 200×100 px, you should upload original photo as 400×200px.
And in Elated Options -> Header, you set the header height initially and on scroll if you use sticky header type, note that logo can\’t be displayed bigger than that height you set http://screencast.com/t/vGig07JYF so it will be restricted in height by the Header Height you have set.
So, for example, if you uploaded original logo 400×200, it should be displayed 200×100, but if you have set header height to 80px, then logo can not be displayed 200×100, but it will be more resized to fit into header that is 80px high!
Elated
Hi,
Left a ticket 3 days ago but no reply yet. Ticketnumber is 756265, hope you can help. Thanks
Hi,
We have informed our support team, ticket will be processed soon.
Elated
Hi, I purchased your theme and I’ve installed. In the admin panel, when I select any page, It (the page) stays loading and loading and never loads the text box to edit content or ‘text’ or ‘visual’ even the ‘Visual composer’, so I can’t do anything on it, I can’t edit, modifiy content… nothing.
Why It is happening that? Can It be resolved? Thanks!
Hello,
Please make sure you have the latest Moose 1.3.1 version, and Visual Composer 4.11.2.1 version. Also, it’s necessary to empty browser cache.
So:
-Update your theme first to newest version http://demo.elated-themes.com/moose-documentation/#!/getting_started_updating_moose
-Update Visual Composer plugin, go to Plugins section of your WP admin, deactivate and delete this plugin, then click on notification at the top of your WP admin to install and activate it again (make sure you have main Moose theme activated while doing this)
-Clear cache to remove cached issues since the problem was in script!
If the problem is still on after all this, contact our support at https://elated.ticksy.com for more help, and allow them WP admin access in a private ticket.
Elated
Thanks Elated-Themes!
I’ve solved 
But now I have another problem.. I’ve set Multipurpose homepage like the Homepage. In the admin panel are all items very well, but when I check changes in the website It shows empty… Look at this: http://viveroselabeto.com/
The blank spaces are content blocks but they don’t appear here.
What’s happening?
Thanks!
Hi again,
You still haven’t updated Moose theme and Visual Composet to the latest versions like we explained? These are your current versions http://screencast.com/t/iolA7loH
Please perform the updates like we explained, and also , try deactivating your third party plugins you use, some of them could be causing issues as well
Elated
Hello, I send a ticket 3 days ago, and didn’t get any replay, ticket #749349.
please check it, Aviv
Hello,
Support team has been informed about it, your ticket will be processed now. You should hear back from them really soon on ticksy.
Elated
I have issues with the visual composer, it is not loading anymore. Done the updated but still it’s not working…..
Hello,
Please make sure you have the latest Moose 1.3.1 version, and Visual Composer 4.11.2.1 version. Also, it’s necessary to empty browser cache.
So:
-Update your theme first to newest version http://demo.elated-themes.com/moose-documentation/#!/getting_started_updating_moose
-Update Visual Composer plugin, go to Plugins section of your WP admin, deactivate and delete this plugin, then click on notification at the top of your WP admin to install and activate it again (make sure you have main Moose theme activated while doing this)
-Clear cache to remove cached issues since the problem was in script!
If the problem is still on after all this, contact our support at https://elated.ticksy.com for more help, and allow them WP admin access in a private ticket.
Elated
Has the theme been updated for WooCommerce 2.6.0 yet? If not, when will it be?
Hi,
Please note, we haven’t tested our theme yet with this version of WooCommerce, once we accomplish it successfully, theme will be marked on Theme Forest as compatible with that plugin version.
Elated
Hi there! Loving the theme so far, great job!!! Just a quick concern : it seems that middle vertical alignment does not work in Element Holder items?
Hello,
Can you please submit a ticket to https://elated.ticksy.com , with a link to your site, and our support team will check this and help to fix the issue.
Elated
Hi, I have upgraded but visual composer does seem to load, can you please assist. Thank you
Hello,
Please make sure you have the latest Moose 1.3.1 version, and Visual Composer 4.11.2.1 version. Also, it’s necessary to empty browser cache.
So:
-Update your theme first to newest version http://demo.elated-themes.com/moose-documentation/#!/getting_started_updating_moose
-Update Visual Composer plugin, go to Plugins section of your WP admin, deactivate and delete this plugin, then click on notification at the top of your WP admin to install and activate it again (make sure you have main Moose theme activated while doing this)
-Clear cache to remove cached issues since the problem was in script!
If the problem is still on after all this, contact our support at https://elated.ticksy.com for more help, and allow them WP admin access in a private ticket.
Elated
Ok thanks that worked, its back now. Dn
You’re welcome, glad to hear that.
I am trying to figure out how to update my Moose theme. I have reviewed the link: http://demo.elated-themes.com/moose-documentation/#!/getting_started_updating_moose but I don’t know where to find the moose folder on wp-admin. Please advise.
Hello,
that’s the folder on your server, where all the installed themes stand. (wp-content/themes)
You can connect to it either through cPanel of your host, or using FTP client software (FileZilla for example)
Elated
Theme will not install. I have raised the upload limits as recommended on support posts, and plugins are deactivated. I have tried to install this theme on several different domains, on different hosts (Bluehost, GoDaddy, etc.). I see this has been a problem for other purchasers, and I have no response in 3 days through company website support. Please advise.
Hello,
Please read this , and try installing the theme through FTP (second method explained) http://demo.elated-themes.com/moose-documentation/#!/getting_started_installing_moose
If you still can’t install it, contact our support by submitting a private ticket to https://elated.ticksy.com , with a link to your site, WP login credentials, and FTP credentials, and they will help with theme installation.
If you already submitted a ticket, tell us ticket ID please so we can inform our support to urgently have a look.
Elated
So I purchased the moose theme, downloaded it and uploaded to WordPress. I have now been locked out of Wordpress and my site is offline with the error code (HTTP 500 Internal Server Error). I’ve logged a ticket on https://elated.ticksy.com but no reply. Can somone please tell me what the issue is and how to resolve it.
Hello,
Please read this article http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
Most likely your memory_limit is too low, and you’ve got this problem. Try to increase it or contact your host for it.
Also, tell us your ticket ID please so we can inform our support.
Elated
Hi,
I’ve submitted a ticket, but am having problems uploading the demo content. Any response/help would be much appreciated, thanks.
Hello,
Please tell us your ticket ID, and make sure to leave WP admin access for your site (in a private ticket/reply) so our support team can login and help with demo importing.
Elated
Thanks, it’s #741958 – I’ve included WP login within my replies. Have additional info to give you, so will reply via Support portal again now – thanks
Hi again,
Support team is back on your ticket now, you should hear from them soon on ticksy.
Elated
What is the best way to update the theme without loosing all the changes I have made?
Hello,
Here are the instructions for theme update:
http://demo.elated-themes.com/moose-documentation/#!/getting_started_updating_mooseWhen updating the theme this way, you won’t loose any content, theme options, settings… all remain saved.
Only the changes you’ve made directly in theme files will be lost, if you have made some without using child theme?
Elated
Quick question for Moose theme – How do I remove the custom menu toggle on the top right? Also the sliders are not responsive for some reason. (Using graphic instead of background)
Hi,
You can disable Side Area in admin > Elated Options > Header > Side Area > Enable Side Area
Regarding sliders, not sure what you mean by “Using graphic instead of background”, but if you are inserting image in content of slide, that image has it’s own responsive logic. You can write us on https://elated.ticksy.com/ and our support will see if they could help you about this.
Elated
Thank you, I submitted a ticket. Is there a way to get a quicker reply please? It’s an urgent issue.
Please tell us your ticket ID?
741564
Or 742122. I’ve sent an email requesting help too.
Hello,
Support team has processed your ticket, check ticksy please and continue the conversation there with them if more help is needed.
Elated
Just purchased. Trying to import demo version 6, this is second time I’ve tried. It just hangs at 40% after 30 minutes of waiting. The media folder is filled with pics, but thats it. No pages, no menus. It appears your import doesn’t work on this theme. Suggestions? Yes I opened a ticket as well…
Thanks
Hello,
Most likely your server resources are low, and you’re experiencing these issues with demo importing. Make sure to leave link to your site and WP admin access in a private ticket, and our support team will help with demo importing, so you can start your work on your site.
Elated
Hi, Can you tell me where i can put the google analytics code in the theme?
Hello,
We recommend putting it in header.php file of the theme, not in Custom JS field.
In your wp-content/themes/moose/header.php file paste you code inside <script> tags either before closing head tag , or immediately after opening wrapper_inner tag http://screencast.com/t/a3JdzhO1kl
Elated
Thanks so much..I appreciate quick support.:)
Hello again,
You’re welcome. Have to say it’s a really nice looking site, for real!
Love the animation on homepage for the first slide 
Elated
The imported demo menu does not match the Moose version
I successfully imported Moose7 demo data, but the homepage menu does not look like moose 7 live example. Do I need to download or import all versions? How can I get a specific look that is on the live version (and why we bought this theme). We have opened a ticket on your support system yesterday. Thanks
Hello,
Can you please tell us your ticket ID so we can inform our support team to check this?
You should have got totally the same menu like in the demo, no need for importing any other version, you just choose one which you like, demo 7 in your case.
Elated
(I have 3 tickets open there, no response on any of them) Tickets #735571, #736119 and #735575
Hi again,
Support team has been notified, the tickets will be processed as soon as possible.
Elated
I updated to WP 4.5 this morning and had some animated elements on the home page stop working. Do you know how I can fix this?
Hello,
We advise all the users to keep the 4.4.2 version before we release official theme update for the compatibility with new WP.
If you’ve already updated, there is temporary FIX , because the new jQuery Version ( wp-includes/js/jquery ) in WP 4.5 causes the issues. Till to the update you can copy the old jQuery folder into wp-includes/js folder.
Elated
Rolling back to the 4.4.2 version of Jquery didn’t fix things. I even rolled back all the wordpress files to version 4.4.2. I’m basically stuck starting over at this point.
Hello,
We have released new theme version yesterday for WP 4.5 compatibility.
The procedure is next:
-Update your theme first to newest version http://demo.elated-themes.com/moose-documentation/#!/getting_started_updating_moose
-Update Visual Composer plugin, go to Plugins section of your WP admin, deactivate and delete this plugin, then click on notification at the top of your WP admin to install and activate it again (make sure you have main Moose theme activated while doing this)
-Clear cache to remove cached issues since the problem was in script!
If the problem is still on after it, contact our support at https://elated.ticksy.com for more help
Elated
Thank you, this fixed the problems.
Thanks for your feedback
is it possible to use lightbox for any portfolio page so image once clicked opens in a lightbox instead opening a single page for specific portfolio page
Hello,
If you’re referring to portfolio lists : by default featured image of that item opens in a lightbox. And for each item, you can specify one custom image/video that will open in a lightbox from portfolio list instead of featured image http://screencast.com/t/6Jxnn56odbU
To see entire content, you need to go to single portfolio page. And there, you can set the images/videos to open in a lightbox as well, in Elated Options -> Portfolio -> Portfolio Single http://screencast.com/t/YqjX5Hvs
Elated
I mean for this page in example portfolio page “INFO HOVER NO SPACE FIVE COLUMNS WIDE”, can i make it that once u click any image it opens in a lightbox, not a new page? And in a lightbox it only shows the image, just bigger version.
Yes, you can enable lightbox on that page for all the items in a list – and the featured photo will open in a lightbox, or the one photo/video you choose for each portfolio item. You just can’t open more photos from single portfolio page there in the list, for them you need to go to single portfolio page.
Hello, i like very much your wordress theme for one my client (i´m the webmaster). But before to buy it i would like to know is there are possibility to add a right sidebar in search results page. Thank you. Linda
Hello Linda,
Thanks for your message.
Yes, it’s possible to have a sidebar in a search results page
Elated
Thanks for the answer. If i need some help i´m sure will write and ask again
Linda
No problem Linda
Greetings,
Elated
