23210 comments found.
Your support has issues and I can’t log in.
I can not provide FTP, I can provide Wordpress admin access.
Does anyone here have a solution for search result issues ? When I search my website with the Ajax search (on top) the results appear on the very first page (home page) at the bottom of the page…. How do I get it so the result appears in an other page like a category page with sidebar and all filters ?
Also note for the author: I don’t want you guys having access to my website and fix the issue, I want a solution here so others can have it too… Or at least in your support system…
Hi,
I think your CSS or theme settings not loaded properly. Please compile the default CSS of theme and plugin from Theme Options >> Skin >> Compile Default CSS section >> Click the save changes button first then please click the Theme CSS button and then click the Plugin CSS button to saved your all settings with the theme.
Thanks
Will try that and let you know,
Thanks for the fast reply.
Have tried what you have asked, still same issue, when i search on my website the result is still appearing at the end of my site.
Hi,
Can you please kindly contact us through Ticket via Support System (cPanel, FTP, WP login info is preferred) so we can check this for you: http://smartwavethemes.net/support/
Thanks
Too slow to provide customer support. 1 response is very slow 3 days. Slider fonts bug waiting 10 days I’m still not corrected. #3238
Hi, Sorry for the inconvenience. We were facing some problem in our support system and this caused delay in response. Your issue has been solved. Thanks
Hello there, im been using this theme for along time and has been a good experince!, now i have just one little issue with my mobile version and i need your help because i cant see the responsive version on mobiles. my web is www.iluminaled.cl thanks!
Hi
Could you please purchase support extension to get further support? Your 6 months of support period is now expired. Once you purchase support extension, please contact us through themeforest support page again with your issue details.
Regards, SW-THEMES
Hi There,
I had opened a support ticket (we have purchased your awesome theme – under a different account) – and it has nearly been 25 hours and still have not had a reply. Can you please respond – thank you sooo much. Ticket #3276 Spacing Issues
Hi
Your purchase code is invalid, please contact us through purchased account to get support.
Regards, SW-THEMES
No changes happen when changing the header type or even the settings within the header background – cache is cleared and I still see no changes
Could you please contact us through our ticket system with your issue details? http://smartwavethemes.net/support/
Btw, it would be great if you can consider to change the review, you also expressed thanks for our update last week. Thanks.
I won’t give you access to the site as it is an e-commerce site and I think my problem is a repeating clear problem with other customers too -
why do you keep asking for access?
I have no problem changing my rating if I see you providing answers to these questions
Hi,
I think that your server did not give permission to add / save the settings of the Theme Options. Basically, when you saved the theme options then it’s created the skin_1.css, Theme_1.CSS and plugin_1.CSS file inside the CSS folder, because of permission the theme is not able to create this file into your site. Please contact your server to change the permission of wp-content/themes/porto/CSS to 777.
Thanks and looking for your cooperation.
Have a nice day 
Hello Latif. Your help is highly appreciated, waiting for your response.
Changed my review from one star to 4 stars and maybe down the road it can be 5 stars.
Now my question is when are you planning to push your updates? VC currently is outdated and WooCommerce is pushing for a big release soon – are you testing your theme with the new WooCommerce?
Hi,
Thanks for updating your review. Can you please kindly contact us through Ticket via Support System so we can provide you links of updated versions: http://smartwavethemes.net/support/
Thank
We’re currently testing with new woocommerce version, planning to release big update in the early July, but considering to release minor version upgrade next week due to VC new version and woo 2.1
Btw, thanks for your review.
There is no link in the email you sent me for updating VC and Ultimate Add-On – can you please provide the link?
Hi Latif,
You can download these from here:
https://smartwave.freshdesk.com/solution/articles/12000007851-latest-visual-composer-and-ultimate-addons-for-visual-composer
After logging into our Support System above. Please let us know if you need further help.
Thank you
Hello, Referring to Sidebar at Demo content “Home Version 1” How to set each of these Blocks : 1. All Department, 2. Banner Free Shipping 3. Newsletter 4. Testimonials and Recent Post. I can’t find the way how to hide Newsletter subscription, and by the way what is the easiest dan safe way to update the theme. Need your help. Thanks
Hi,
All these sections are coming from the Widget “Home sidebar” you can set them from widgets.
Thanks
Hi Guys,
Amazing Theme.
Just one Problem – Even if the Support is already expired….
I updated your theme incl. all plugins to the newest version.
Now the Theme Options Tab is away ?!
When I show to my older Porto Version it still shows ?
Hi,
Can you please kindly contact us through Ticket via Support System (cPanel, FTP, WP login info is preferred) so we can check this for you: http://smartwavethemes.net/support/
Thanks
Hi there,
changing the header type under theme option is not working, it keeps always the same. What can i do? Cheers!
Hi,
Can you please kindly contact us through Ticket via Support System (cPanel, FTP, WP login info is preferred) so we can check this for you: http://smartwavethemes.net/support/
Thanks
I am Getting 404 in wp-admin area when trying to create page, post or modify menu or change the home page—- What Can I do?
First of all please check Optimal Server Requirements For Theme:
• Server Type: Linux with cPanel ( Bluehost hosting Recommended ) • PHP version = 5.4 or greater • Apache = 2.2 or greater • MySQL = 5.5 or greater • PHP Memory Limit = 256mb • PHP max_execution_time = 600 seconds • mod_rewrite Apache module = Enabled If you are installing through WordPress Theme section, make sure your PHP Upload File Size limit is 40MB, since the theme .zip file is around 40MB
Please make sure all above settings are correct on your server, before complaining about theme issues. You can contact your web hosting company.
If you still have any issues please contact us via our Support System here: http://smartwavethemes.net/support Thank you for your co-operation.ok, All the settings are like you say: my upload_max_filesize = 64M No problem if is 64 MB and not 40MB?
Hi,
Can you please kindly contact us through Ticket via Support System (cPanel, FTP, WP login info is preferred) so we can check this for you: http://smartwavethemes.net/support/
Thank
Hello,
we are trying to translate a site with wpml, but we are having trouble figuring out how to use it with porto to translate the information contained in “Menu Custom Content”, in “Welcome Message” and in “Contact Info”, because the fields for these texts are under theme options.
How can we translate this information separately?
Thank you!
Hi,
You can change this text from .po file in language folder.
In future, for further questions / technical support please contact us via Support System: http://smartwavethemes.net/support/
Thanks
Hello, i dont want to show rating stars in woocomerce products, how can i do? Thanks
Hi,
Go to Edit Product >> scroll down to Product data section >> Advanced. un check enable reviews.
In future, for further questions / technical support please contact us via Support System: http://smartwavethemes.net/support/ Thanks.
Hello, I sent you a P.M on themeforest just now. Thank you
hello we are having an issue with our site that the blog runs off into the footer how can that be fixed?
Hi,
Thank you for using porto.
Can you please kindly contact us through Ticket via Support System (cPanel, FTP, WP login info is preferred) so we can check this for you: http://smartwavethemes.net/support/
Thanks
Hello,
About Ecommerce home version 6 ,can we delete the transparent footer header ? All the best
Hi,
Please explain little bit more about what you are asking for either the footer/header? You can set there properties of header from Theme options >> Skin >> Header.
Thanks
Hello, I made a mistake it was about ecommerce version 10 ! how to delete the footer with credit cards ? All the best
you can remove the payment logos from the footer from Theme Options >> Footer >> Show Payment logos.
Thanks
Hi im trying to install porto theme and its giving me the error “¿Seguro que quieres hacer esto?
Por favor, inténtalo de nuevo.”
“Are you sure you want to do this? Please try installing again”
And its not installing the theme, can you help me?
Hi,
Thank you for purchasing Porto. For installation please see online documentation here: http://newsmartwave.net/wordpress/porto/documentation/#install
In future, for further questions / technical support please contact us via Support System: http://smartwavethemes.net/support/
Thanks
I just wanted to let you know that a plugin called WooThumbs – Awesome Product Imagery works perfectly with Porto for showing multiple variation images and changing the image group when a specific variation item is selected. WooCommerce Additional Variation Images was not compatible with Porto and I could not get it to work with their support. Something to keep in mind if anyone else asks about this feature or reads this post. Best part is WooThumbs is significantly less expensive in the Envato Marketplace.
Thank you for sharing
hello again ,
On the account page , the client needs to create an account, and here comes the problem , ,
They complain that the password need to be too hard to remember, because they had to put simbols like @! $#% and yet the password keeps doing the same error ” password too weak” .. i would like to let then put any password ..
can i edit that somewhere ?
ty and have a nice day ..
How can i change the fields on account page creation ? i want to add some fields and take out others fields.
Hi,
1. There is no error we have found in the login page while creating the account. The strong password is recommended by Woocommerce default functionality to secure your data. You can create the strong password without theses special characters”@! $#%”. If you want to set the easy password you can set it there is no error.
2. You can not edit my account page fields. This page is using the default Woocommerce my account shortcode.
Thanks
We recently update Wordpress to the latest version and also updated the Porto theme to latest version. After that, the image on a Woocommerce product page is not visible (it sizes the images to 0×0 pixels). Another issue is that the related products are not displayed anymore. Can you help us out? Thanks in advance!
Hi,
Can you please contact us through Ticket via Support System so we will check the issue and solve it for you: http://smartwavethemes.net/support/
Thanks and have a nice day
Could you please reply to my ticket ? I have submitted two or three already and got no response for like over a week ! this is not what I consider a support. Thanks a lot !!
I mean seriously ? NO REPLY AT ALL ? what kind of customer service is this ? HELLOOOO… u have been ignoring me since the day I purchased the theme and payed.
Hi,
Sorry for the inconvenience. Can you please tell us the ticket number you have created? We will trace them and reply on priority basis.
Thanks
Hello, Nice Theme, My Question is Can I Use The RTL for the All Home Page Theme ( Corporate – Shop – Creative – etc ) ?
Yes you can use it. Thanks
