Hello,

I suppose this is an AJAX Page issue, there is a conflict with WooCommerce AJAX cart button and AJAX Page feature in the theme, when you have “Add to Cart” buttons on your home page, you should disable AJAX Page Transitions in Theme Options -> Page -> AJAX Options.

Hi,

WordPress has its own favicon settings since version 4.3, you can set your favicon in Appearance -> Customize -> Site Identity -> Site Icon.

Hi! Thanx for advice! When I click on Appearance-> Customize, I come to a screen where the preview of the website is endless reloading and I can’t access Site Identity. Is there another possibility to go to Site Identity? Regards, Manuel

Hi,

Sounds like your home page has a lot of content to load. You can navigate to another page such as Contact Us page that has a few elements. Once you are on that page, you will see a Customize menu in the admin bar to edit the Site Identity. You can also add a new blank page for this so you can access the Customizer easier. If it still doesn’t work that means there is a plugin conflict on your site, please deactivate them one by one to see if it works.

Hi,

You will need to login with the account that purchased this theme to download it.

I logged in but under downloads, it says I did not purchase anything. I got the theme for a client about 2 years back. It needs updating. However I receive these update emails but in my account, there is nothing to download. Please advice.

You should contact Envato support directly -> https://help.market.envato.com/hc/en-us/requests/new so they can help with this question.

Slider importer requires Zip Archive library, please make sure it is enabled on your host. Also, you can manually import sliders in Slider Revolution page, upload the slider zip file on this page. You can see the slider zip file inside the Demo Content folder in the main download package.

Sorry for my late reply.

1. The logo will stretch and shrink automatically to fit within the menu. You can add the below CSS to Theme Options -> Advanced -> Head Content to stop it from resizing:

<style type="text/css">
#header #logo img{
    min-height: 0;
    max-height: none;
    height: 50px;
}
</style>

2. When you turn on One Page Site feature in Theme Options -> Page -> Page Options, your site will load the pages from the top level of the primary menu and automatically generate an anchor tag for each page. You can order the content that shows on home page by changing the menu order in Appearance -> Menus. Also, you can simply edit each page in Pages as any other multi-pages sites.

Hi,

Sounds like there is a script error on your site. If you’re working on WordPress 4.5 or above, please make sure you have the latest update of the theme (1.8.6) and the latest update of Visual Composer (4.11.2.1) that are compatible with WordPress 4.5.

Hi,

Sorry for my late reply!

1. The icon picker accepts only font icons. You should convert your SVG icons (in the link you provided) to font icons so you can add them to the theme by adding custom PHP functions in the child theme.

2. You can change the layout to 3 and 4 columns in a row and any other columns except 5 because this theme has no 5 columns in a row as you can see in our demo sites.

Hi! I follow the instruction but it installed again the 4.5.1 version. What did I did wrong!

I suppose you can’t update the old version of this plugin so you can’t install a new update.

Try deleting the plugin folder “wp-content/plugins/js_composer” via FTP on your host. After you delete it, go to your WP admin page, you will see a notification message at the top of the page to install a new one.

If it still doesn’t work, please send us your site URL and admin login credentials via a private message -> http://themeforest.net/user/wyde#contact so we can investigate this issue and help you figure it out.

It’s working now! Thank you…

There is a compatible issue with Visual Composer plugin on WordPress 4.5, please update the theme to get the latest update of this plugin that is compatible with WP 4.5.

Hello,

Thank you for clarifying that for me.

1. When you enable fullscreen section, you should set the background image for the row instead of the column since the row will stretch to full the browser width and height but the column won’t.

2. In the current version of the theme, all columns will automatically stack when you visit your site on mobile and small screen devices. We will fix it in the next update so you can set them to display as side by side on mobile.

All steps are correct, you have the right way to create a side by side layout but this layout doesn’t support fullscreen since the fullscreen is available for the row.

Also, thanks for your suggestions about the link of background image, we will look into this.

Hi,

Try adding the below code to Theme Options -> Advanced -> Head Content:

<style type="text/css">
.portfolio-grid .view figure{
cursor: default;
}

.portfolio-grid .view figure a{
display: none;
}
</style>

wow it worked! Thank you so much Wyde! I love you

It’s my pleasure

Hi there,

Try deleting this plugin folder “wp-content/plugins/wyde-core” from your host directly.

If you can’t access FTP, you can delete it from Plugins page on WP admin instead. In order to delete it through WP admin, you should switch to another theme (such as Twenty Sixteen) and deactivate this plugin first. Then you can simply delete it from your site.

Hello,

Sorry for my late reply!

Unfortunately, the full screen is only available for a row and only background image of the row will stretch to full the screen height, the column background won’t. That means you can have only one fullscreen image in a row.

You shouldn’t enable fullscreen row with the side by side layout, you should have one column with image and one column with text as you can see on our demo site -> http://wydethemes.com/vela5/

Also, all columns will automatically stack when you visit your site on mobile and small screen devices. We will fix it in the next update so you can set them to display as side by side on mobile.

I used Breadcrumbs Trail Plugin to have a breadcrumbs but it looks like this:

and also, my website have Live Forex Rates Ticker (http://www.exchangerates.org.uk/webmasters/live-forex-rates-ticker.html)

Just have to copy the code given on their website and paste it in a Text box, it works fine but when the page loads, the Live Forex Rates Ticker shows first then I have to reload the page to show the full page.

Thanks

Hi,

We’re sorry but this theme has breadcrumbs on shop page only.

I’m not sure about the breadcrumbs plugin issue, it looks like a z-index issue. Try adding the below CSS to Theme Options -> Advanced -> Head Content:

<style type="text/css">
.dropdown-nav ul ul{
    z-index: 9999;
}
</style>

Regarding the Live Forex Rates Ticker issue, sounds like it is not compatible with AJAX Page loader, try turning off AJAX Page Transitions option in Theme Options -> Page -> AJAX Options to see if it works.

Hi Wyde!

Thanks for fast response! Setting up AJAX worked. Thanks!

For header, it doesn’t work I’ll look for another way. Thanks much!

I’d like to see the live site to inspect this issue. Please send us your site URL through a private message -> http://themeforest.net/user/wyde#contact

Hi.. I am planning to put video instead of slider. I have done it too. I need to put text over the video. How can I do that? I have tried a lot but not working..

You should set the video as a background video instead as you can see in this page -> http://wydethemes.com/vela2/our-services-2/

1. Edit the page with Backend Editor, in the Background Options choose “Video”, then select your video file.

2. Add new row to the page, you can also set this row as full screen if you’d like, then add the text element into this row, it will display over the video background so please do not set the background for this row.

3. Set the background color or background image for other rows except the one in the 2nd step.

Cheers.

Please make sure you have updated the Visual Composer to the latest update (4.11.2.1) too.

After you update the theme, you will see a notification message at the top of admin page letting you know the plugins have a new version and need to be updated. If the notification message was dismissed, navigate to Appearance > Install Plugins to see the bundled plugins list.

If it still doesn’t work, please send us your site URL and admin login credentials through a private message -> http://themeforest.net/user/wyde#contact so we can investigate this issue and help you figure it out.

Just replied to your email.

function vela_child_theme_setup() {
    // Translation
    load_child_theme_textdomain( 'Vela', get_stylesheet_directory() . '/languages' );
}
add_action('after_setup_theme', 'vela_child_theme_setup');

add_filter( 'vc_iconpicker-type-openiconic', 'custom_iconpicker_type_openiconic' );
function custom_iconpicker_type_openiconic($icons){
    $your_icons = array(
        array( "your-icon-class-1" => "Icon 1" ),
        array( "your-icon-class-2" => "Icon 2" ),
    );

    return array_merge_recursive( $icons, $your_icons );
}

You should only remove the comment from the vela_child_theme_setup, other functions are just a sample for you when you’d like to use it.

It work fine now, thanks.

Please follow the instructions on this -> https://www.themepunch.com/revslider-doc/video-layers/

Also, please make sure you select the Full Width template for this page as below image:

Hi,

This is an issue with Visual Composer on WP 4.5, when you have any tab elements (Tabs, Tours, Accordion and Toggle), you will have script errors and the page builder will not work. We will release a new update within 24 hours.

Thanks. Can you automatically update the theme through Wordpress dashboard rather than downloading and re-uploading theme files via FTP?

Try following the instructions in our documentation, we’ve provided the automatically update the theme too.

Hi,

You can change the default settings of title area background image in Theme Options -> Page -> Title.

That’s what I have done. Works for all pages, but not for Monthly Archive in Blog pages. There I still have the background image from your server.

Also, when you have set the blog posts page, the blog archive page will use the title area settings from your Posts page. Try editing the title options in the Posts page to see if it works.