23206 comments found.
Hello Import Options -> Import from File -> displayed the same input as Import from URL I can see any upload form please check this.
Hi,
Please explain a little more about the issue you are facing or Can you please kindly contact us through Ticket via Support System with your issue details? so we can check this for you: http://smartwavethemes.net/support/
Thanks
“Input your backup file below and hit Import to restore your sites options from a backup. <textarea id=”import-code-value” name=”porto_settings[import_code]” class=”large-text noUpdate” rows=”2”></textarea>”
I see textarea where I can only past text / url but cant load a file.
Only check this on your Theme options-Import Options -> Import from File
If you want to import demo content then you can easily do with the Traditional Method option. Please go to Theme Options >> Import Demo >> Click the Import Dummy Content button and wait for few minutes till the downloading completed.
If you want to use alternative method then please read this documentation: http://newsmartwave.net/wordpress/porto/documentation/#demo_installThanks
Where did you get this “Import Demo” I did not say a word about it!
“Theme options->Import Options -> Import from File”
how can i disable list view and grid view in category page
Hi,
You can not disable this function because it’s the default function of Woocommerce. You have to select the option one of them. You can change the view from Theme Options >> Woocommerce >> Product Archives.
Thanks
Hi, there seems to be trouble with the porto member code being posted within columns. Please see the following page where the featured member is all squished to the left inside it’s column. It should fit the same width as the teacher information above it. http://a26.a76.myftpupload.com/school-subjects/science/animal-science/ — Can you please provide a solution for this?
Hi,
Can you please kindly contact us through Ticket via Support System, so we can check this for you: http://smartwavethemes.net/support/
Thanks
Hello,
Where can I find and replace the string “Search…” on the search placeholder on header?
Thanks
Hello,
You can change the search text into your language by translate our theme default language file wp-content/themes/porto/language
Thanks
You can change the search text to what you like it to from our theme default language file wp-content/themes/porto/language
Thanks
hello, i have i little problems. My product image doesn’t show at detail product page, same problem at the quick view, but in the thumbnail shop page it shows correctly ? is there any suggestion with this problem ?
thank you
Hi,
Thanks for contacting us.
I think your theme version is not updated, please update your theme version first then check your product image on the product pages. Also update all the plugins as well.
I hope after update of themes and plugins your issue will auto solve.
Thanks and have a nice day 
hi, i already update the theme and the plugin but it doesn’t solve my problem and now the slider product at homepage doesn’t show either..do you have any suggest?
Hi SW I am installing your theme and I dont know how to install default for all categories. I dont want set for per category, ‘cause they are the same. I want one click to set for all and when I want to change sth, it’s easy. But I cant find where to do that, pls help me
Hi,
Can you please contact us with your purchased account or ID.
Thanks
Hi, sorry for my english, i wanna members items don’t clickable, can you please help?
Hi,
Can you please contact us with your purchased account or ID.
Thanks
Hi, I have updated theme’s last version and upgraded to WP 4.5.2. It seems that the ‘porto shortcodes’ plugin disables the visual editor. Can you please help?
Hi,
Please also upadate all the plugins with the theme. You can find the latest VC here: https://smartwave.freshdesk.com/support/solutions/articles/12000007851-latest-visual-composer-and-ultimate-addons-for-visual-composerI hope after update of plugins your all issues will solve auto.
Thanks
Already did that. It does not help.
Hi,
Please kindly contact us through Ticket via Support System so we can check this issue for you: http://smartwavethemes.net/support/
Thanks
I opened a ticket. Thank you.
Hi i am using your theme . i want to remove ‘special offer’ and “Buy this theme” link in the main menu please guide me how i can remove this link Thanks
Hi,
Thank you for using Porto Theme. You can remove these from Theme Options >> Menu. Thanks
Hi This theme is wonderful but its so heavey about 1100 kB without any picture …! . I realised that its because of useing lost of plugins that you installed. Could I remove some plugins that I wouldn’t need . without any bad effect on your themplate.?
Hi,
Thank you for appreciation. You can remove extra media files that you are not using. You can try deactivating plugins that you do not need and you can remove them later on. Thanks
Since latest update the grid on the blog doesn’t work. Clean install, same issue so it has to be a theme related issue. When you select GRID (theme options > Blog & Post Archives) you’ll get the timeline. It’s not possible to use the GRID layout, please fix this ASAP. Why don’t you carefully test a release update? This has to be tested before releasing an update guys!
Hi,
First of all thanks for contact us. We haven’t notified this issue yet anywhere. Kindly send us more details / screenshots about the issue via Support System so we can figure it out: http://smartwavethemes.net/support/
Thanks
pre sale question, can this be used to list affiliate products with redirects? can we remove carts?
Hi,
First of all thanks for showing interest in the porto theme. Yes, this is be used to list affiliate products with redirect and also you can remove the add to cart button from the products.
Thanks
ok thanks… does this theme has user login? can we do comparison of products ?
No, you can not do the comparison of products.
Thanks
can i add products from multiple affiliates into woocommerce and will this theme work with that? this theme has login facility for user?
Yes you can add different products in woo commerce. Yes Porto supports login facility for users.
Thanks
Hi, is this fast loading? I have bought themes in the past that look good only to be disappointed on loading speed even when no plugins are installed.
Hi, Yes Porto is optimized theme and it will work fine. Thanks
Good, i have purchased.
Thanks and welcome to the Porto community.

Hi, i have installed the theme and uploaded products but when i click on a product, it’s not opening..keeps on loading. When i switch to another theme, the products are opening when clicked. Any help on what could be issue?
Please follow steps http://newsmartwave.net/wordpress/porto/documentation/ for the proper theme installation and content import.
for further questions / technical support please contact us via Support System: http://smartwavethemes.net/support/
Thanks and have a nice day.
Hi, The mobile view filter button has stopped working… can you help me with this please?
Hi,
Can you please kindly contact us through Ticket via Support System, so we can check this for you: http://smartwavethemes.net/support/
Thanks
Hi,
i need to show Recent products , Featured products , Sale products , Best Selling Products , Top Rated products by Category . Your theme supports ??
Thanks
Thanks for your interest in porto Theme.Yes Porto Supports these features. Thanks
I asked a friend who had bought your theme but I could not support this feature
I mean,
Recent products by Category , Featured products by Category , Sale products by Category , Best Selling Products by Category , Top Rated products by Category
Thanks
No, sorry you can add all of them but not with the category option.
Thanks
Do not add in the future ?
Sorry we do not have any plan to add this feature. Thanks
Hello,
I just bought the theme and I really need your help. I would like to translate the website in the Romanian language. I want to create a Romanian E-commerce website. How should I do it? Thanks!
Hi,
Please use this plugin https://wpml.org/ for translation. you can see documentation for translating content here. https://wpml.org/documentation/translating-your-contents/
In future, for further questions / technical support please contact us via Support System: http://smartwavethemes.net/support/
Thanks
Thank you so much for replying all our questions. So far everything was answered and fixed.
Now we have another problem on how to have a costumed font for arabic? can you please give us a detailed walk through for this matter? and also when we are on arabic page already where can we edit the headers so we can translate it to arabic because we can only write on the content for arabic but for the default headers, we are still looking where we can edit it for arabic.
Best Regards, Zaheb
Hi,
You are most welcome. Our job is to satisfy our customers and make them happy.
If you like our Theme and Support, can you please leave 5 stars rating for our theme by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in future.
Please kindly contact us through Ticket via Support System so we can help you: http://smartwavethemes.net/support/
Thanks
hello! how can to change the value “Search” in search-form?
Hi,
If you like to translate this word you have to change the default .po language file form the language folder.
In future, for further questions / technical support please contact us via Support System: http://smartwavethemes.net/support/
Thanks
Hi,
for some reason the font ‘open sans’ isn’t working in safari. When you refresh the page the font changes to a different (ugly) one. How can i fix this? The typography settings are set correctly.
Thanks
Thanks for using Porto Theme. Can you please share your website URL so we can check?
Or
Can you please kindly contact us through Ticket via Support System so we can check this for you: http://smartwavethemes.net/support/
Thanks
will it support woo commerce system in your theme
Hi,
We have not tested this paid plugin yet with our theme and its not possible to guarantee 3rd party plugins for us. But we think that if plugin is coded perfectly it should work with any WooCommerce theme. You can also confirm from the plugin author. This is the best info we can provide at this stage.
Thank you for your co-operation
will u suggest me some plugin for social media login only google , facebook
Sorry at this stage this is not possible for us to suggest any plugin because we have not tested. Thanks
1> i wish to change background colour of only one menu in main menu
Please use this custom CSS and just change the menu item num in this code and background color of your choice:
li#nav-menu-item-3748 { background-color: aqua; }
Thanks
You can change it from Appearance >> Menu >> Top Navigation menu.
Thanks