730 comments found.
Hi, I’ve tried to register for support but it says that I’ve registered before which isn’t correct… please reset my account so that I can register.
I need help with the read more button – they are not appearing on blog posts – see – http://kiddiesdentalcare.com.au/blog/
Thanks
Hi,
this is very strange!
Please send an email to info@cleanthemes.net with your purchase code and I’ll register you immediately.
Bye
Hi, The visual composer isn’t working and just keep loading! Can you please help!
Hi,
thank you for purchasing my theme. Please open a ticket here http://goo.gl/SnFPji the developer will be able to help you as soon as possible. Remember to insert the link to your site.
Bye 
Hi. I am having trouble with the slider. It was working and then suddenly for no reason it stopped working. Everything seems correct on the front page. I tried logging into the support but haven’t received an email for confirmation. http://chessideas.michaelbeets.com/chessideas/
Hi,
this is very strange!
for any problem during the registration or opening a ticket send an email to info@cleanthemes.net with the purchase code. We will do the registration for you.
Bye
Hello, I have the same question than asked before: Can anyone please tell me how to change the Text “Read More” on the Blog view. You answered: po edit. But where do find po edit???
Hi,
thank you for purchasing my theme. Please open a ticket here http://goo.gl/SnFPji the developer will be able to help you as soon as possible. Remember to insert the link to your site.
Bye
Suddenly this theme in https isn’t formatting properly www.languageprojectkids.com Is there somewhere I can find more information on this?
Hi,
this is very strange!
Please for any problem open a ticket here http://goo.gl/SnFPji the developer will be able to help you as soon as possible. Remember to insert the link to your site.
Bye
I am very disappointed with this theme. I would like the return of my money. you do not have enough videos to guide intalacion only found one in youtube but it is outdated.
I can’t download files revslider. This error:
Importing slider settings and data … Abort class-pclzip.php: Missing zlib extensions
Please, help me to solve the problem or give me back the money even acquire a theme with better support
Hi,
I’m sorry for your problems.
Can you please send me the link of your tickets ? This way I can evaluate the responses and support of my collaborators.
Bye
How can I get a ticket support. I belived this apache us for it. Pelase help me. Tks
Hi,
send a ticket in our support forum is very simple.
Go to http://support.cleanthemes.net/, you have to register using your purchase code and then you can do the log-in and send the ticket.
For any problem during the registration or sending a ticket write to info@cleanthemes.net, we will do the registration for you.
Open a ticket is the only way to get support because I manage only comments, I do not know the themes.
Bye
I am not able to import the slider_export.txt file from “dummy-content\revslider\home\slider_export.txt” folder and click “Import Slider” ; gives me error : Incompatible Archive. can you please help .
Hi,
thank you for purchasing my theme. Please open a ticket here http://goo.gl/SnFPji the developer will be able to help you as soon as possible. Remember to insert the link to your site.
Bye
Hi,
Can you help me, I am trying to upload an image for the page header. I have tried using 2000px X 1245px but this zooms into the image far too much and cuts off most of the picture.
I have also tried making it smaller but it does the same thing.
What is the size ratio for the header image on the pages? eg the image at the top of this page http://themeforest.net/item/baby-kids-education-primary-school-for-children/full_screen_preview/10240657
Thanks
Hi,
thank you for purchasing my theme. Please open a ticket here http://goo.gl/SnFPji the developer will be able to help you as soon as possible. Remember to insert the link to your site.
Bye
Hello! Visual Composer has stopped working within your theme. Any suggestions? My site is mydiscoveryprechool.com
Hi,
try to read this article: http://www.cleanthemes.net/visual-composer-and-wp-4-5/For any problem, please open a ticket here http://goo.gl/SnFPji the developer will be able to help you as soon as possible.
Bye
The article recommends updating everything but all plugins and the theme are currently up to date. Also the link you sent me asks for a login. I have not opened a ticket with you before. What login would be expected?
Hi,
for each type of support you have to register in the forum by simply clicking on the button “register”.
Once you registered you can enter your ticket.
Bye
It is not accepting my ticket request. Instead it is trying to redirect me to the link that you already sent me about visual composer. I just extended my support. What shall I do?
I’ve just resubmitted a ticket with calling visual composer page editor, so it would accept the ticket.
Perfect, however, for any registration problem or problem during sending ticket procedure write to info@cleanthemes.net
Bye
Can anyone please tell me how to change the Text “Read More” on the Blog view. I have no Support, because this is a Theme a client of me has purchased a year ago. BR, Haris
Hi,
use the po edit for translate the theme.
Bye
Hi, you have update that theme combind WP 4.5 and all plugin to lasted version ???
Hi,
thanks for the interest.
Yes the theme is updated with the latest plugin versions and is compatible with wp 4.5
Bye
Does this theme support front end editing? So clients can build their own courses similar to lynda.com or udemy.com etc. Thanks, JH.
Hi,
thanks for the interest.
You mean edit pages in front end mode? if that’s what you mean yes, the theme uses Visual Composer to create the pages, in this way you can create your pages very easily in front end view.
Bye
I have a big problem with Visual Composer don’t load per page, when install Wordpress 4.5.2 please help me!!
Hi,
thank you for purchasing my theme. Please open a ticket here http://goo.gl/SnFPji the developer will be able to help you as soon as possible. Remember to insert the link to your site.
Bye
hi guys! we are in troubles again: we uploaded the new version of your theme that fixed the Visual Composer problem but now the BK Events doesnt’ work! We can add a new event but when you click on the Check It button, it comes an error: page not found! Can you please help me? Thank you very much also for the help with the last problem Have a nice day, Alessandra
Try to refresh your permalink, go to:
Settings -> Permalink -> set to “Default” and Save.
then set to “Post name” and Save.
Then go to your pages again.
Let me know
Bye
Hi, I keep getting “Internal Server Error” for the 3rd week running now with your theme. This immediately happens when I activate the plugins..very frustrating! I also raised a ticket like 2 weeks ago but no response from you either..
Hi,
This is very strange, we always answer in 24/48 hours.
Can you send me the link of your ticket? in this way I can control the response time by my developers? Thank you
Bye
Hi, deleted all the files, did another fresh install and uploaded all the template & plugins..so far everything seems to be working well. Should anything arise, I will contact you.
Hi,
thank you for purchasing my theme. Please open a ticket here http://goo.gl/SnFPji the developer will be able to help you as soon as possible. Remember to insert the link to your site.
Bye
hi nicdark, am unable to register and open a new ticket, it says wrong username though i have used right one.
i need urgent help my purchase code and other details given below please help me
register and login form not working after theme installation
Thanks and Regards sageera@fishermen.co.inHi,
for any problem about registration send an email to info@cleanthemes.net with the purchase code, we will do the registration for you.
Bye
Hi, I want to buy this theme but I want to know if it is possible to link from a featured image to the post of it. I could not see this on post grid section in home page. Thank you.
Hi,
thanks for the interest.
This is possible with a small change to the code. If you buy the theme and write to our support forum our developers will do this for you.
Bye
Thank you.
What is the best way to hide past events in VC Posts Grid?
It seems to work. Thank you much!
Great Theme!!! But…can I create a image gallery???
Hi,
thank you for purchasing my theme. Please open a ticket here http://goo.gl/SnFPji the developer will be able to help you as soon as possible. Remember to insert the link to your site.
Bye
Responsive doesnt work, and I dont have all the pages with the Dummy Content? (no Home with Search, no Home with Color Section, ...) And no Child Theme (yeah easy to do, so why not in the download?)
Hi,
thank you for purchasing my theme. Please open a ticket here http://goo.gl/SnFPji the developer will be able to help you as soon as possible. Remember to insert the link to your site.
Bye
