390 comments found.
Hi, I just bought this theme and was wondering if there was any sample data that came with it. If so, where is it? Thank you.
Hi nunoyobiz,
You can find the answer here 
If you need any help, please directly contact with our developer at our support channel here. Don’t forget to provide your purchase code (to let our developer see that you’ve already bought our theme) and admin account & FTP information (so, our developer can clearly look for the reasons that cause issues).
Best Regards,
ThemeMove
Hello.
I have a question for video background demo. I can’t see the header video at the tablet or phone. Is possible to change this to can view it?
Excuse my english level.
Hi xamanista,
Could you tell me which demo has this issue? We’ll check and fix it now.
Thaknks & Best Regards,
ThemeMove
Hi xamanista,
I see. Thanks for your comment. We start to fix it right now.
Cheers,
ThemeMove
Ok. I need it before to buy this theme.
Please tell me when you fix it.
Thank you
Sure, we’ll get back to you later.
Cheers, ThemeMove
I just purchased HELI and the zip was TM-Finance. Please let me know when the zip has been updated.
Seeing the comments (and complaints) above is a little concerning. I’m hoping this is just a one off glitch and I can actually download the theme I paid for.
Hi thisisredefined,
We apologize for this inconvenience. It was a mistake since we uploading the wrong file to ThemeForest. This issue is fixed now, please re-download and start creating your site today.
Best Regards,
ThemeMove
Bought this yesterday. Downloaded this and its for TM-finance. Totally wrong theme. Where is the support on this?
Hi partsoven,
We apologize for this inconvenience. It was a mistake since we uploading the wrong file to ThemeForest. This issue is fixed now, please re-download and start creating your site today.
Best Regards,
ThemeMove
Or if there are any other members on here willing to lend a hand, that would be awesome.
Hi pompeiiart,
We keep updating Heli to fix bugs. Do you meet the issue with installing demo? Please send us a ticket here and provide your purchase code, admin account. Our developer will check & solve this issue for you.
Best Regards,
ThemeMove
Yes please
If it’s possible, please tell us your ticket number, we’ll see it closer.
Best Regards,
ThemeMove
I know this is over whelming for you all as an agency. I have full confidence that you will resolve these issues. I think the best solution is fix the one button demo since that is your premier feature. The next step for me is requesting a refund. I feel like a fool because nothing works on this theme.
Can you please take a look at support ticket #4344? I bought your theme yesterday and couldn’t even start working on it because the demo install doesn’t work properly. The amount of complaints here is starting to look really bad for ThemeMove, you guys should address these issues as soon as possible before it starts affecting your sales and ratings. Thanks!
Hi,
We need your FTP information to help you, too. We are updating Heli to fix the issue with import process.
Thanks & Best Regards,
ThemeMove
I gave you the FTP information 24 hours ago, in reply to your email requesting it. I look forward to see this importing issue fixed. I think it might have something to do with the amount of files or file size, which some servers block by default. Thanks!
Hi jkazerooni,
You should answer via our support system. Then we can receive your information more easily.
Best Regards,
ThemeMove
Oh, OK. Sorry about that.
No problem. Nice to support you 
This is saddening. A lot of time was spent designing a demo site, but it doesn’t work for me.
Hi pompeiiarts,
We are so sad to hear this. Please give us a chance to help you fix this issue by opening a ticket here and provide your purchase code (to let our developers be sure that you’ve bought Heli) and admin account (so, we can check all the issues and help you to fix them as soon as possible)
Best Regards,
ThemeMove
Hi pompeiiarts,
Your ticket number is 4414, and we see that it has already solved. We’d love to hearing your feedback, it will be a great contribution to our work.
Cheers,
ThemeMove
Hi Yes what the member above said- just purchased and the file is TM-Finance…. I need the Heli theme please. Thanks
Hi uncoeur11,
We apologize for this inconvenience. It was a mistake since we uploading the wrong file to ThemeForest. This issue is fixed now, please re-download and start creating your site today.
Best Regards,
ThemeMove
Thanks ThemeMove – I appreciate your quick response I look forward to downloading the theme
Thanks for your love with Heli. You can keep FinancePlus zip file as our gift to you 
Yeah guys messed up – I just got an email stating that the Heli Theme had updates, but you zipped the tm-finance theme instead. You need to fix this ASAP!
Hi mgiesen32,
We apologize for this inconvenience. It was a mistake since we uploading the wrong file to ThemeForest. This issue is fixed now, please re-download and start creating your site today.
Best Regards,
ThemeMove
Buddy, you did update the Heli Theme with the wrong Theme inside. Inside the zip is thememove_finance.
Hi crobin,
We apologize for this inconvenience. It was a mistake since we uploading the wrong file to ThemeForest. This issue is fixed now, please re-download and start creating your site today.
Best Regards,
ThemeMove
hi, I’m really interested about buying this theme which seems really nice. Only one question : can i add a logo which is not a square at the top left of the website ? Does the menu move itself to the right ? thanks !
Hi lespapillonsdejour,
The answer of your questions is Yes for all. Feel free to purchase Heli today.
Best Regards,
ThemeMove
thanks for your speedy answer !!
You are welcome
Have a great day!
Hey Guys,
It seems you have uploaded tm-finance theme instead of the updated Heli WP theme files – oops
Hi Kibwezi
We apologize for this inconvenience. It was a mistake since we uploading the wrong file to ThemeForest 
This issue is fixed now, please re-download and start creating your site today.
And, you can take Finance theme zip file as our gift for your love with Heli
Thanks & Best Regards,
ThemeMove
Excellent support!! excellent theme!! thank you very much!!
Thank you so much, sembiod
Have a good day,
ThemeMove
I’m having the same issue as Dannina
Demo Import doesn’t work. It stops after some minutes and following message appears: “There is a error. Please contact our support staff. “
(all the plugins are installed and activated)
All of these unanswered questions are making me become very skeptical. Please help us
Hi pompeiiarts,
We need to see your site and then we can find out which reason causes this issue. So, for the fastest support, we advise you to submit a support ticket, provide purchase code & admin account. Our developer will take responsibility to check your site.
Best Regards,
ThemeMove
Hi there! I have my purchase code. I’m not sure where to find the “admin account”. Are you referring to my Envato account? I want to upload the “One button Demo Content” but it says “There is a error. Please contact our support staff. “..... So, here I am contacting the support staff lol. Is this something that needs to be handled internally? The support tickets are not convenient for the people that purchased your theme with support. Our jobs literally depends on themes working properly. If there is anything you can do, please let me know. I see the support tickets are way to backed up for the developer.
Hi,
Admin account means the admin information to login to your website. Our developer is waiting to receive your information to help you check your site.
Best Regards,
ThemeMove
Thank you so much for your timely response. My site is not set up. It’s saying you have a server error with the one button set-up. I’m actually looking for help on that situation, I ready to get started
Got it,
Please tell me your ticket number. If you haven’t created one, please do it now and our developer will help you to solve this issue asap.
Best Regards,
ThemeMove
Demo Import doesn’t work. It stops after some minutes and following message appears: “There is a error. Please contact our support staff. “
(all the plugins are installed and activated)
Please help me
I was just about to buy this theme until I decided to read the comments. I’m surprised with the amount of support and bug fix requests. Will you release any update soon to fix all these issues?
Hi jkazerooni,
You can find the change log section at the bottom of Heli’s description. We also update Heli as much as possible to bring the best user experience to our customers. Feel free to ask support if you meet any issue with Heli.
Best Regards,
ThemeMove
Please help in resolving my open tickets…I have two open with no response. Please look into Ticket #4204 & #4267
Hi Michael,
We got your 2 tickets and our developer is still dealing with them. He’ll get back to you soon.
Best Regards,
ThemeMove
Hello guys, there is any change log? Best, Screets.
Hi screets,
Please find the change log at the end of description.
Best Regards,
ThemeMove
How or where do we change the logo size? Need it to stretch horizontally in menu across 250px.
Hi brusuelas,
Please submit a support ticket here and provide your purchase code, admin account. So, our developer can help you to solve this issue for you.
Best Regards,
ThemeMove
I did. And it took someone until 11:30PM to respond. Even then, you only asked for my purchase code. Guess what… look above. Right next to my name there are two graphics. One says PURCHASED. The other says SUPPORTED.
If you can’t offer a simple way to change logo size (because very few companies use a one-letter logo, you know…) then at least respond quickly and efficiently when asked.
Hi brusuelas,
Since we have many tickets every day and our developers are not allowed to manage this account, they need to ask your purchase code to be sure you are one of our customers. In our support system, in the signing up process, we also ask you to provide your purchase code, don’t we? Anyway, thanks for your patience & our developer is working on this ticket #4227
Best Regard,
ThemeMove
