Hi, I recently take over a website maintenance, it needs update. I noticed the theme is “TM Heili” V3.3.1, is it this theme? (screenshot: https://prnt.sc/v1ypd4)
I need to purchase the updated theme to do the update, just to make sure this is the right theme because I can’t find this theme on your website.
Will there be any problem to upgrade from v3.3.1 to the latetst version?
Yes, this is our theme: https://themeforest.net/item/heli-creative-multipurpose-wordpress-theme/14438769
If all customizations you have made in child theme, no serious problem will accure. You can upgrade to 5.x version.
Hi, I am currently on php 7.3 version, however, I ran into Importer (demo import) issue. Can you let me know which php version is compatible with the theme?
The theme is working fine with PHP 7.3.
Can you submit ticket in our support system then we will help you check it?
Where do you get rid of the social media profiles on the blog page or change the links. . It defaults to facebook twitter and google plus
Please go here: https://prnt.sc/w4cmy8
Can I create a blank page with no header and footer?
Yes, you can do that.
Hello! I am COMPLETELY new to WordPress and Theme integration. Do you have any documentation or videos that show a step by step on HOW to actually build a website that looks like your template? Homepage setup, interior page setup, etc? Thank you!
Never mind! I found your link to VIDEOS and DOCUMENTATION. Thank you.
Great. If you need any technical help, please contact our support team at https://thememove.ticksy.com – they are willing to help.
I just have a presale question.
with your theme, is there an option to integrate a topbar (to add a text, an address, a button …) above the main menu? In the demos you offer, there are none…
There are no topbar style in the theme yet.
Thank you for your reply.
So there is no header builder in the theme to build the menu and add elements as desired?
Headers and menus are possible to edit but topbar is not ready.
I keep getting Download failed. cURL error 18: transfer closed with 946206 bytes for most plugins. I just recently bought the theme, I tried with latest version of wordpress as well as latest in 5.6. Could you give it an update today please?
Please use your Envato account or purchase code to log in our support site at https://thememove.ticksy.com – we can help you to import the demo.
I am interested in buying this theme, but I’ve come across a major issue.
The preview link for this theme is not working. Clicking on the preview leads to a page which says, “heli.thememove.com’s server IP address could not be found”. I checked from multiple devices and got the same results.
Could you please look into this and let me know if this is a one-time-only problem or a recurring one?
We are fixing the demo site issue.
It will be back soon.
hello, where can i upload last version theme? i bought long time ago
You can download the newest theme package in Download section of your account in themeforest then manual update your system as well.
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