Support for Heli - Minimal Creative Black and White WordPress Theme

Support for Heli - Minimal Creative Black and White WordPress Theme

4.60 (160 ratings) 4.60 stars
Cart 2,105 sales

ThemeMove supports this item

Supported

Popular questions for this item

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a "Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

1. How to contact the support team?

Feel free to contact our premium class support team

Our team will answer within 2-3 working days. If you are the lucky one, you even can get answer within 1-2 hours. :grin:

Only pre-sales questions are handled here in the comments section.

Don’t forget to provide your admin account & FTP’s information to give us the quick access

Before Submit Your Ticket

Please Check The Following Before You Create A Ticket

- Make sure you are running the latest version of theme and the latest version of WordPress.

- Always check the Important Update Information first – at the bottom, you’ll find out the change log section.

- Check our Documentation for the answer to your question.

- Disable any additional 3rd party plugins you may be using to see if it fixes the issue.

- If you cannot find the answer to your question, sign up and fill out the form and our support team will help.

What Does Support Cover?

Our support covers getting setup, trouble using any features, and any bug fixes that may arise. Unfortunately, we cannot provide support for customization or 3rd party plugins. If you need help with customization of your theme then you should enlist the help of a developer.

2. What Support Do You Offer?

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### Documentation: The theme is one of the best documented on Themeforest, it comes with instructions which guide you how to use the theme quicly

### Support Channels: ThemeMove provides theme related support via our Help Desk, knowledgebase & video tutorials. We may request you to e-mail us your login and ftp details when needed.

### Support Hours: Our general support hours are Monday to Friday. During this time, we can generally provide feedback on any support queries within 6 – 14 hours, whilst we will also commit to answer any queries during weekends and holidays within 24-36 hours.

### Extent of our support: We only cover support for our themes, and cannot give general WordPress support that isn’t related to our themes. For general WordPress support you will have to use www.wordpress.org/support

We understand that there is a fine line between what is considered support & modifications. So whilst we will try help you with any type of query (support or modification), we cannot provide extensive help in terms of modifications. Technical support will thus take priority over modification support. If you need some feature not provided by ThemeMove framework and the theme, feel free to contact us and we may include it in one of the future updates. Usually the popular requests take priority.

### Definition of modification support: If you are requesting modification help, which only requires us to publish a couple lines of code, we will be glad to assist you. If however your query requires more than that amount of code to be published, we can only provide guidance and you would then need to hire a developer if you don’t have the skills to implement it yourself.

### Bug Fixing: It is our commitment to fix all theme bugs as quickly as possible after they are brought to our attention. During our general support hours, we can fix bugs within 24 – 48 hours.

Contact the author

This author will respond to buyers' questions and provides limited support through their own support system.

Item support includes:

  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

However, item support does not include:

  • Customization services
  • Installation services

View the item support policy

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