447 comments found.
The dropdown menus for my website have stopped working about 4 months ago. I tried updating the theme, etc. to fix the issue, but no luck. I’m trying to renew my item support, but am not sure how… Either way, I think this falls under “general theme funcationality.” Please advise and thank you. The site is http://botart.org and the Overview tab should have a dropdown.
Hello,
Your site’s console shows some error, referring to incompatibility with new WordPress version.
Latest Capri 1.4.1 includes Visual Composer 4.11.2.1 that works fine with new WordPress. You have very old version of theme and VC plugin.
So, update your theme first
You can update your theme by performing the following steps:
Download the latest theme zip file from ThemeForest
Extract it and locate capri.zip
Extract capri.zip and locate the ‘capri’ folder
Copy/Replace the contents of the ‘capri’ folder to the /wp-content/themes/capri folder of your web site.
Then You can upgrade Visual Composer by performing following steps:
1. Please make sure main theme is activated while performing other steps
2. Go to Plugins page in your WordPress Dashboard, locate Visual Composer in the list, deactivate it and delete it
3. You will see message that required plugin is missing at the top of your WordPress Dashboard
4. Install the plugin and then activate it
And clear browser cache upon update.
Select
Hi, I just had the theme updated.
Hi,
Have you also made sure to update Visual Composer and clear your cache as described above? If so and you are still experiencing this issue, then solving this would require support assistance. You should be able to renew your support on the theme page on ThemeForest. After you have done so, please submit a ticket to our support forum with a link to your site and temp wp-admin access so our support team can take a closer look and see what they can do to help.
Select
Hi! Theres something wrong with te widget “Select Latest Posts Slider”. The “Line-Height” of the title is really huge and there are number written on the title also. Check it: http://www.globalyeast.com/2016/04/15/partnership-in-intellectual-property-activities-with-nlo/ Can you help me? Thanks!
Hi,
Please submit a private ticket to https://select.ticksy.com , with a link to your site and WP admin access, and our support team will check this and help you.
Select
Hello,
After following all the instructions. The logo and galleries are still broken after the update. How can i fix them?
Hello,
Did you update your Capri theme to the 1.4.1 version, and updated Visual Composer to 4.11.2.1 that’s included into it?
You need to update both, and clear browser cache after updates, and it should be all fine then.
Please make sure if you have both latest version specified above, and clear browser cache.
If the issue is still on, submit a private ticket please to https://select.ticksy.com including a link to your site
Select
Yep did all of that, can’t submit a ticket because support has run out and site is effectively not working
Hi again,
This combination is tested and stable with new WordPress 4.5+, no issues there.
Our support team needs to login to your WP admin and inspect this.
Select
Hello,
After following all the instructions. The logo and galleries are still broken after the update. How can i fix them?
Hello,
Did you update your Capri theme to the 1.4.1 version, and updated Visual Composer to 4.11.2.1 that’s included into it?
You need to update both, and clear browser cache after updates, and it should be all fine then.
Please make sure if you have both latest version specified above, and clear browser cache.
If the issue is still on, submit a private ticket please to https://select.ticksy.com including a link to your site
Select
Hi, I submitted a ticket on Ticksy on May 4th and still haven’t received a reply. Can you please investigate?
Thanks
Hello,
please tell us the ID of your ticket so we can check this?
Select
Per your previously provided instructions on another comment, I now have no Visual Composer installed on my installation of Wordpress and have no way of installing it again through Capri.
I currently have Wordpress version 4.5.2, Capri theme version 1.4.1. I have deactivated and deleted Visual Composer, per your instructions. Well the “message that required plugin is missing at the top of your WordPress Dashboard” never shows, even after clearing my cache, etc. And when I go to the files for the theme (from the install download), there is no Visual Composer file in the plugins folder. Was it not included with the Capri 1.4.1 install file?
Your previous comments from 12 days ago (in reply to yoamoloszapatos) that I followed, up until part 3, which never happened and as a result, I can’t complete part 4:
“Hi again,
You need to update your theme first to the latest released version (for Capri it’s 1.4.1)
After it, you can update Visual Composer:
1. Please make sure main theme is activated while performing other steps
2. Go to Plugins page in your WordPress Dashboard, locate Visual Composer in the list, deactivate it and delete it
3. You will see message that required plugin is missing at the top of your WordPress Dashboard
4. Install the plugin and then activate it
Select”
and an update to that comment:
“Hello,
We’ve written you the instructions how you can update it directly from your WP admin, after theme update.
If you want to update it manually, you can find the zip file for latest included Visual Composer in wp-content/themes/capri/plugins folder.
Select”
The zip file is not included when I download the Capri installation file. Please advise when it will be available again. I need it to continue work on my site and my inability to do so is costing me money. This is frustrating!
Hello,
We just checked this, and last Capri 1.4.1 zip file that’s available on themeforest includes Visual Composer of course.
Please download the latest theme files from theme forest, and find capri.zip
Extract it somewhere on your pc, and inside extracted capri folder -> plugins -> there must be js_composer.zip , the latest zip file of Visual Composer, so you can install it manually.
Select
Thank you for clarifying that the file for Visual Composer is called “js_composer.zip.” Perhaps include the word “visual” in the file name next time?
Hi again,
You’re welcome. Sorry if we weren’t precise enough the first time. Thanks for your suggestion, we’ll consider this for the future.
Select
Hi there!
I understand that visual composer has not been working for many people after the recent Wordpress update.
I have also unknowingly updated my wordpress. 
Despite following the steps that you have provided to everyone, my visual composer is still not working.
May I know when will it be fixed? :)?
Visual composer version: 4.4.4 Capri theme version: 1.4.1
Hello,
Latest Capri 1.4.1 includes Visual Composer 4.11.2.1 that works fine with new WordPress. You have very old version of VC plugin.
You can upgrade Visual Composer by performing following steps:
1. Please make sure main theme is activated while performing other steps
2. Go to Plugins page in your WordPress Dashboard, locate Visual Composer in the list, deactivate it and delete it
3. You will see message that required plugin is missing at the top of your WordPress Dashboard
4. Install the plugin and then activate it
And clear browser cache upon update.
Select
It worked! Thanks 
You’re welcome, glad to read that
Hello, really interested in this theme (between it & Stockholm). Is something like http://stockholm20.select-themes.com easy to do in capri? I’d like to use it as a page for case studies. TIA!
Hello,
Thank you for interesting in our themes. Some combination with parallax sections could be achieved with our Capri theme, too.
Select
I’ve updated to version 4.5.1 and Visual composer no longer works on my site. I’ve tried using 3 different browsers and I’ve manually updated the theme to 1.4.1. I’ve deactivated and reactivated the plugin and I’m still not able to use Visual Composer – https://monosnap.com/file/qUnHxNjwyLC3iyMr62ZOvfEtqegKQu
Hello
Please, just update VC also (new version 4.11.2.1 in bundled). Make sure just cache is cleared after updates and everything should work back fine with WordPress 4.5.1
Select
Hello, I was wondering if the theme was woo commerce 2.6 compatible.
Hello,
Currently, supported WooCommerce version is 2.5.5 , and the update for 2.6 compatibility will be released in the upcoming soon.
Select
Pre-Sales Question: I love the theme but will need to modify the post with sidebar width to be 650px wide (to match the width of all my images in my current theme), is this something you guys could assist with?
Thanks!
Hi,
Thanks a lot.
We can provide instructions for that for sure, but you need to handle any custom requests related to the theme. We can provide basic custom CSS in order to help you to start with it
Select
Thanks, Select. I feel fairly confident with adding the CSS but just was curious if you guys would help out with writing something. That answers my question, thanks!
You are welcome
One additional question – is it possible to use the Portfolio functionality to sort and organize blog posts? I’d like to create a display of posts similar to this, based on post category: http://theoverseasescape.com/category/travel-advice/
Hi, I made the purchase – can you please provide the CSS for setting the blog post width (with sidebar) to 650px as soon as possible?
Additionally, all the paragraph (returns) do not add space, as expected, can you please identify how I can correct this? For example: http://theoverseasescape.com/about-margo/ There should be spacing between this text, however it’s displaying as one block.
Thanks!
Hi,
Regarding blog posts, unfortunately that functionality is only for portfolios.
Reagrding css:
@media only screen and (min-width: 600px){
.two_columns_66_33>.column1{
width: 59.1%
}
.two_columns_66_33>.column2 {
width: 40.9%;
}
}
Column 2 css is optional.
Regarding paragraph, you have option for this in Select Options > Fonts > Text > Paragraph > Top/Bottom Margin (px)
Select
Thanks for your help with the spacing, that did the trick. Unfortunately the CSS didn’t work but I was able to correct the issue with the following:
.post_content_holder { max-width: 650px; padding-left: 50px; }
A few additional questions: 1. On 10” and 12” Screens my logo is overlaying the nav bar. Can you assist with this?
http://quirktools.com/screenfly/#u=http%3A//www.theoverseasescape.com&w=1024&h=600&a=12. Is it possible to set the featured image of each blog post to be the background image (behind the nav bar)?
3. Is it possible to disable the display of the featured image above the blog post site wide? I understand that I can do this one by one but I have over 300 blog posts. I want to have the featured image still visible in Masonry but just not on single blog post with sidebar.
4. Can you paste the shortcodes for this page somewhere? http://demo.select-themes.com/capri1/about-us/ I have to admit that I’m a little disappointed to find that the templates available in VC don’t match the Custom Made pages referenced throughout the demo.
Thanks! Margo
Hello,
1. This can be again fixed with a bit of css. Submit a ticket please to https://select.ticksy.com , with a link to your site, and our team will test this on real devices and provide precise css.
2. For every post, in your WP admin -> Posts -> each post -> Select Title, you can set title background image for that post. So you can put featured images for each post there as well.
3. In Posts -> each post -> Select General, you can hide featured image for single post pages. If you want to do it for all items at once, add this in Select Options -> General -> Custom CSS field:
.single-post .post_image {
display: none!important;
}4. Our support team on ticksy will write you the shortcodes for this page
Select
Hello,
Can you please tell me where do I check if I can update worpress to 4.5.1 version ? I already did the last update of Capri released on April 22 nd . Last time we updated wordpress without theme, we had some problems with some features.
Thank you
Hello,
If you have the latest Capri theme 1.4.1 version, along with Visual Composer 4.11.2.1 , you can safely update to the latest WP version as well.
Select
Hi, is it possible to have a portfolio gallery and have links for the different images of the gallery?
Hello,
On the pages where you use portfolio list , like for example http://demo.select-themes.com/capri1/gallery-one/ , the featured image of each portfolio item is shown. And it links to single portfolio page, or some external link you set. And on click, you can enable lightbox, where one photo/video will open for each image. But you can’t directly open all the images from each portfolio item from there.
On single portfolio pages, where you add gallery , on click the images from the gallery open in a lightbox.
Select
Hi there,
The portfolio section of my site is a grid of six images (http://www.hoppybunnies.com/portfolio/) – the rollovers show a text link, which is the only active link, not the image box itself. I’m wondering if this is why when I view on mobile, I touch the portfolio images but they don’t link to the pages – it doesn’t bring up a rollover state with the link at all, so there’s no way of reaching the pages.
Is there a way to either deactivate the rollover states, so the whole image is an active link, or to make the current format usable on mobile?
Thanks Lucy
Hello Lucy,
On mobiles, the click is actually hover. So when you click on your images,the hover information will appear, so you can click the link.
We’ve just checked it for your site, and works fine.
Alternatively, you can change this with custom css, so the link is initially visible on mobiles over the image. For it, submit a ticket to https://select.ticksy.com with a link to your site, and our support will write the css.
Select
Hello, my support has expired, I have to pay again $59 to renew? After I install an update, the theme does´t show the product image inside product page. Is there any way you can help me? Thank you!
Hello,
By the rules Envato market introduced, within theme purchase all users get 6 months of support, that needs to be extended after expiring, in order to get support from our ticksy team.
You can read about pricing here https://help.market.envato.com/hc/en-us/articles/205923460?_ga=1.2788406.782983624.1453474262
Please make sure you’re using latest theme version, and latest Visual Composer that’s included. Also, clear browser cache, and update WordPress and WooCommerce to the latest versions as well.
It should work all properly then.
Select
Thank you very much for your answer! How do I update Visual Composer?
Hi again,
You need to update your theme first to the latest released version (for Capri it’s 1.4.1)
After it, you can update Visual Composer:
1. Please make sure main theme is activated while performing other steps
2. Go to Plugins page in your WordPress Dashboard, locate Visual Composer in the list, deactivate it and delete it
3. You will see message that required plugin is missing at the top of your WordPress Dashboard
4. Install the plugin and then activate it
Select
Were can I find the latest version of visual composer?
Hello,
We’ve written you the instructions how you can update it directly from your WP admin, after theme update.
If you want to update it manually, you can find the zip file for latest included Visual Composer in wp-content/themes/capri/plugins folder.
Select
Hello,
Since we update Capri or Wordpress, we cannot see the visual composer display in our Home page backend. Was anything changed? We used to have this board where we could change the Home content and now it´s not there anymore.
Could you support please?
thank you
Hi,
Please make sure that you have also updated Visual Composer after you update the theme. To do this, you need to deactivate and then delete the visual composer plugin. Then you should see a notice at the top of your dashboard that a required plugin needs to be installed. Install the new version of VC via this notice and you will receive the updated version. You should also empty your browser cache after you update Visual Composer.
Select
Hi,
I just did every step you told me and my Home page continues the same. I cannot edit my images on backend. The only thing I have is a bar with visual composer symbol (witch goes to another page where I can buy it), a “Plus” symbol to elements witch doesn’t work and a templates button.
Can you please tell me whats going on? I need urgently to edit my landing page. You guys cannot launch updates affecting basic functions like this.
Waiting for your fast reply
Hi,
Please submit a ticket to our support forum at https://select.ticksy.com/ with a link to your site and temp wp-admin access so our support team can take a closer look and see what they can do to help. After you have submitted the ticket, please send us your ticket ID here so we can assign it to a member of our support team to be handled with high priority.
The update we released was essential due to the WordPress update to version 4.5. The steps described in our previous post usually solve all issues related to Visual Composer with the new update. However, if this didn’t work for you please submit a ticket and our support agents will take a look and see what they can do to help.
Select
My ticket number is Private Ticket #743899.
Waiting for your reply
Hi,
We have notified our support team. They will take a look and get back to you as soon as possible.
Select
Support team gave me an answer that doesn’t help us so much. I need help to make wordpress go to the latest version as I didn’t know I shouldn’t update.
Still Private Ticket #743899
Hi,
Our support team will take another look and get back to you as soon as possible.
Select
Hello,
Since we update Capri or Wordpress, we cannot see the visual composer display in our Home page backend. Was anything changed? We used to have this board where we could change the Home content and now it´s not there anymore.
Could you support please?
thank you
Hi,
Please make sure that you have also updated Visual Composer after you update the theme. To do this, you need to deactivate and then delete the visual composer plugin. Then you should see a notice at the top of your dashboard that a required plugin needs to be installed. Install the new version of VC via this notice and you will receive the updated version. You should also empty your browser cache after you update Visual Composer.
Select
Hello everyone, I installed Capri with demo Lemon. how can I choose the number of portfolio posts to diplay on the homepage, and eliminate the button “show more”? Thank you for the help!
Hi,
You can choose the number of portfolio posts by going to your homepage from the backend and in the Portfolio List shortcode on that page choosing the number of portfolio posts to show: http://screencast.com/t/2A3baZNi6tK
Regarding the show more button, there is no show more button on the Lemon demo home page: http://screencast.com/t/m0n8yVAzTfzw
If you are seeing a show more button on your website, please submit a ticket with a link to your website to our support forum at https://select.ticksy.com so our support team can take a look and see what they can do to help.
Select
Hi,
As we said, you can define how many portfolio items will be displayed on the page by going to your homepage from the backend and then going to edit the Portfolio List shortcode on that page. In the Portfolio list options you can define the number of portfolio posts to show: http://screencast.com/t/2A3baZNi6tK
In the same portfolio list settings you can choose to disable the “Show More” button: http://screencast.com/t/xKripznU6
Select
Thank you! took me ages to find the portfolio list button..
Thank you! took me ages to find the portfolio list button..
You’re welcome. Glad we could help.
Select
Hello, we are having an error with jquery in the new version of Wordpress, 4.5. The last version of the theme fix this? Could you help us to fix it? Thanks (https://wordpress.org/support/topic/wp-45-and-jquery-syntax-error)
The problem is a[href*=#]:not([href=#]) which is in custom.js
Just in case it can help someone, it is fix in my theme version, 1.2 (I have to say it is not update).
The problem: Selector is not valid. # is a special char and needs to be escaped like ‘a[href*=\\#]:not([href=\\#])’
I found the wrong expression in custom.js and default.min.js and default.js
Hi,
If you have updated WordPress to version 4.5 you should also update the theme and Visual Composer to the latest versions.
You can find instructions on how to update the theme in our documentation which is provided with the theme download.
After you have updated the theme, please make sure to also update Visual Composer. To do this, you need to deactivate and then delete the visual composer plugin. Then you should see a notice at the top of your dashboard that a required plugin needs to be installed. Install the new version of VC via this notice and you will receive the updated version. You should also empty your browser cache after you update Visual Composer.
Select
Hi all, Does anyone know how to stop or disable loop for video files?
Hi,
Please submit a ticket to our support forum at https://select.ticksy.com/ with a link to the page on which you would like to disable loop for video files, so our support team can take a closer look at what element you are using to display the video and see if there is anything they can do to help.
Select
