2000 comments found.
Hello, I have some problem with activation code of WPBackery Visual Composer. They say to me that I do not have licence key…
Can You help me?
thank You!
Hi,
You can ignore this messages, we bought extended licence for all these plugins we included into our theme, to have rights to share them with users. We can’t give you purchase code because of rules and policy of themeforest, we will always update the plugins in theme updates. So you can ignore these notifications about additional activation. The latest version of VC will be included in next theme update.
Select
Ok Thank You very much 
You’re welcome.
VP Backery do not work. I can change something in structure but not save :((((((( please help!
VP Backery do not work. I can change something in structure but not save :((((((( please help!
Which theme version and VC version do you have? Make sure you’re using Latest Hazel 3.1 along with Visual Composer 4.11.2.1 , it should work properly then.
if the issue is still on, submit a private ticket to https://select.ticksy.com with a link to your site and WP admin access, so we can have a look and help.
How can I edit the canned text on the “Contact” page.
Hi,
Are you referring to the contact form fields placeholders (name, last name, email, website)? You can either use poedit software, to translate theme labels (that’s the recommended way), or change them manually in this file: wp-content/themes/hazel/contact-page.php
Select
Hello. Will you be releasing anew version of the theme soon that has the newest version of visual composer?
As is the visual composer seems a bit buggy right now.
Thanks.
Hello,
Please, check if you are using latest version 4.11.2.1 that came bundled with version 3.1 of Hazel theme. This combination is stable and should work well.
Select
Hello, I just checked and those are the versions I am using. Is there anything else that may be causing this? Or any way to fix this? Thanks for the help.
Hello,
Ok, and what are the issues you are facing right now? It would be better to submit a ticket on our support forum at https://select.ticksy.com/ and include your site URL so some of our developers could help you there.Select
Is your support renewal really $41 for 6 months?
Hello,
Here you could find more about it https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Please, note that these rules are made by Envato Market so for any info, it is best idea to contact theme.
Select
Is there any way you can help with this? We had no issues with our site until this update and once we updated the visual composer has become broken.
We do not really help with customization or anything like that. We just need visual composer to work again.
Can you please help with this? Thank you.
Hi again,
Like explained – Hazel 3.1 and Visual Composer 4.11.2.1 , current available combination is tested and stable with latest WordPress.
All the users are using it. You haven’t told us what exactly is wrong with your VC. The best solution is for our support to login to your admin and check this, but it requires you to submit ticket 
Select
I would like to submit a ticket but it will cost us $40 to fix this small problem which we have no idea why it happened. Are you able to help without a ticket?
Also this is what happens: http://i.imgur.com/0IXUfvB.png . I click on any row or visual composer element and the panels stay closes like the image shows. Also when I try to click “save changes” it does not do anything.
Also will you be releasing a theme version with the newest visual composer version, 4.12 ? Perhaps that may fix the problem.
We are working on updates for all our themes, and VC 4.12 will be included in it. Does your console reports some error when you try to edit rows in back-end?
No I do not get an error. The row just collapses up and does not allow me to press the save button.
Try re-updating the theme and VC plugin,and disabling third party plugins you use. If nothing helps, our support really needs to check this from your WP admin. And new theme update should be out soon with latest VC included as well.
It looks like the plugin “Easy tables (VC)” may have been causing the conflict. Do you know how I may still use this plugin with the theme?
It is a visual composer compatible plugin.
Thanks for the help.
Hi again,
Unfortunately, we haven’t tested that one within our theme
Select
Is it okay to just delete some of these plugins that come with the theme to remove bloat if I’m not using ie. will it cause any issues?
http://screencast.com/t/WxOAHOnNHello,
You could deactivate third party plugins if you are not using those. Also, our support agent could help you to make static files instead of some dynamic files we are using that could improve your page speed performances. Please, just submit a ticket on our support forum at https://select.ticksy.com/ and include your site URL so we could help you there.
Select
Deactivate them by deleting the javascript files? ie. wp-content/themes/hazel/js/qode-like.js?
My support has expired (purchased before Theme Forest started the limited support for themes)..
Hi,
No, you could go to admin > Plugins and there to deactivate third party plugins you are using.
Yes, this is new rule by Envato Market. You could extend your support period, find more about it here https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Select
A client is running your theme, but I can’t tell why the logo is not displaying when it first loads. Any idea what’s going on here? http://bit.ly/25L32wx
Hello,
On the link you sent, there is no our theme activated. Please, try to submit ticket on our support forum at https://select.ticksy.com/ and include your site URL enclosed with wp-admin access so some of our developers could investigate.
Select
Ah…try looking now…
Hello,
Thanks. Just go to update our theme to latest version 3.1 , here are instructions http://themeforest.net/item/hazel-multiconcept-creative-wordpress-theme/8146099/faqs/20983 and then update VC (came bundled) to version 4.11.2.1 http://themeforest.net/item/hazel-multiconcept-creative-wordpress-theme/8146099/faqs/20984After updates, make sure your cache is cleared, server and browser and everything should be working back fine.
Select
Good evening , all right?
I purchased the theme ” hazel ” but I can not translate the ” Read More ” for my language, Portuguese ” Ler mais ” . Someone can help me?
Hello,
Thank you, wish you’re fine, too. Please, just submit a ticket on our support forum at https://select.ticksy.com/ and member of our support team would help you there.
Select
Hey,
In building a website for our client, I’ve noticed that pages load for eternity when I have Page Transitions selected. Once I turn transitions off, the pages load fine.
Any idea why this might be?
Thanks!
Hello,
It could be that some third party plugin you are using is in conflict with ajax script. Try to enable page transitions, but deactivate all third party plugins and test this again.
Select
?The dimensions for all of my portfolio items are squished. My site was fine last time I checked and this just suddenly happened.
Please see my site for an example:
http://www.thoughtboxvisuals.com/portfolio_page/golden-earscant-last/I get the same issue in every browser. Please let me know why this happened.
?Thank you.
Hello,
After latest core WP update to version 4.5+ you need to update also our theme to version 3.1 http://themeforest.net/item/hazel-multiconcept-creative-wordpress-theme/8146099/faqs/20983 and then update VC (came bundled) to version 4.11.2.1 http://themeforest.net/item/hazel-multiconcept-creative-wordpress-theme/8146099/faqs/20984 After this, make sure your cache is cleared (browser and server) and then everything should be working back fine.
Select
I, is there a way with this theme to have a “welcome page”, without the menu, just a slider fullpage or a picture full page and a button?
Hello,
Yes, you could hide header and menu with custom css for that page. Our support agents could help you with this, if you submit a ticket on our support forum at https://select.ticksy.com/
Select
Hi, my web is fast when opening a new window, but when I try to change page in the menu, the page load for eternity. To work it is necessary to reload the page. Mi site is karensalas.com
Hello,
Please, submit a ticket on our support forum at https://select.ticksy.com/ and include your site URL and wp-admin credentials so some member of our support team could investigate and try to help you to improve page speed performances.
Select
Hey,
Great theme – loving it so far!
I’m curious if there is a way to keep the content boxed throughout, but allow the header to stay full width? It seems to always box the header as well.
Thanks in advance!
Hi,
Thank you for kind words .
Try to use this code
.boxed .header_inner {
width: 100%;
}and paste it in Select options > General > Custom Css.
Select
Thanks for the response!
Unfortunately, as you can see in the screenshot, the header is still being boxed to 1150px even with that CSS.
Any idea why?
screenshot: http://screencast.com/t/GnjL9Wz1acAb
I was able to figure it out by moving the header out of the wrapper_inner in header.php
Hi
Ok, glad to hear this is solved. Thank you for the update. If you need any further assistance, just submit a ticket on our support forum at https://select.ticksy.com/ and some of our support agents would help you there.
Select
hi guys, my visual composer can’t update to the newest version (4.11.2) and stands still at 4.2.3 … now my page doesn’t show my logo and i can’t update any site because vc won’t load until the end. i bought a license for visual composer now but can’t fill in the license code. can you fix that, please?
Hi,
There was really no need for purchasing VC, since the same one is bundled within our theme. All you should do is to update our theme to latest version 3.1, here are instructions http://themeforest.net/item/hazel-multiconcept-creative-wordpress-theme/8146099/faqs/20983 and then update VC to latest version 4.11.2.1, here are instructions http://themeforest.net/item/hazel-multiconcept-creative-wordpress-theme/8146099/faqs/20984 After that, make sure your cache is cleared, browser and cache and everything should be back fine.Select
Thanks a lot! Now its working like it should be. I thought, Wordpress would show me the Update if it was neccessary, but it didn’t. Thank you!!
Hello,
You are welcome. We are glad to hear all is working ok now. Thank you for the update.
Select
Hello!
After I am using Hazel the last years, it now shows a problem… My logo on the top of every site (nordbrise.net) is gone. I don’t know what’s the problem, because I didn’t change anything. Hope for your help!
Thanks, Eva
Hello, Eva
Now there is an conflict with jQuery that came after latest WP update to version 4.5+ So, all you should do to fix this is to update our theme to latest version 3.1, here are instructions http://themeforest.net/item/hazel-multiconcept-creative-wordpress-theme/8146099/faqs/20983 And also update VC to version 4.11.2.1, here are instructions http://themeforest.net/item/hazel-multiconcept-creative-wordpress-theme/8146099/faqs/20984 After this, just make sure your cache is cleared and everything should be working fine again.
Select
Hi, I was wondering if it was possible to get the “Featured Video Plus” plugin working with this theme.
https://wordpress.org/plugins/featured-video-plus/because of the Overlay over the featured images it doesn’t seem to work?
Hello,
Unfortunately, we haven’t tested this plugin within our theme.
Select
I appreciate the reply,
Is there any method to where I can click on a Featured Image on the main page where it would open up into a video.
Hello,
There is no way to have video opening as featured image. But you could embed video with iFrame and add it Raw HTML element. Maybe that could be helpful to achieve desired layout.
Select
Hi, I updated the Visual Composer plugin and the theme, but the logo is still disappeared! I also add the code .q_logo a {visibility: visible !important;} But nothing happened. What else can I do?
Thanks!
Hello,
Could you, please, submit a ticket on our support forum at https://select.ticksy.com and include there your site URL and wp-admin access so some of our trained agents would take a closer look.
Select
I’d like to. But, the support expired and now you don’t let me to write anything. I understand this comes from the update, so I need some help.
Can you please check your theme and Visual Composer versions, and make sure you have Hazel 3.1 and VC 4.11.2.1 , and that you deleted all the cache.
If the issue is still on, try disabling third-party plugins, to see if some of them is maybe causing this issue.
Write us back how it turned out.
Ok, solved, it seems the theme didn’t update correctly so it wasn’t the last version!!! What a relief! Thanks! 
Hello,
Thank you for the update. Yes, this procedure should guarantee success and everything should be fine again. You are welcome
Select
Hi – Can you please tell me what fonts are used in the Hazel Glass Brigitte demo site’s headings and body copy?
Hi,
Headings are Oswald and body is Playfair Display
Select
Thank you!
You are welcome
Our logo has disappeared from the header of our website and we cannot download the updated verion of Hazel because the developer who bought Hazel and built our site with it is no longer in business. All we want to do is to have our logo back on our site and to be able to update the pages in our site. Please help!
Hello,
Based on your description of situation here it looks like your update core WordPress files to version 4.5+
In that case all you should do is: - update our theme to version 3.1 http://themeforest.net/item/hazel-multiconcept-creative-wordpress-theme/8146099/faqs/20983 - and VC to version 4.11.2.1 http://themeforest.net/item/hazel-multiconcept-creative-wordpress-theme/8146099/faqs/20984With following instructions we provided there you would see step by step how to make those updates, it should not be tough.
After this make sure your cache is cleared and everything should be back fine.
Select
Hi, I would like to know how can I reduce theme size in my database (if it’s possible) because it seems to be too much (about 200Mo). Thank you
Hello,
You could try to remove all unnecessary stuff from your installation. But there could be several reasons what is causing big size of your DB. It could be big resolution images, or numerous comments on some posts… So, all stuff you do not need, you could remove, and for further investigation or instructions I could suggest to submit a ticket on our support forum at https://select.ticksy.com/ and some of our support forum would help you there.
Select
Hi there,
My website has been up and running for over a year now and all of a sudden my logos are not appearing. I have deactivated all plugins and still missing. Any ideas as to why this has happened and how to fix please?
Thank you!
Hi,
Based on your description it could be you updated WordPress core files to version 4.5, without updating our theme and VC.
Please, try to update our theme to latest version 3.1 and also update VC to version 4.11.2.1 After this, just clear your cache and everything should be working back fine. If you are still need any assistance, please, try to reach our support agents at https://select.ticksy.com/ and they could help you there.
Select
how do I get an update of VC? Is it included with the theme?
Hi again,
Yes, VC came bundled within theme. Please, follow instructions from here for updating it http://themeforest.net/item/hazel-multiconcept-creative-wordpress-theme/8146099/faqs/20984
Select
Hi. When I click the Share button on the Product and I select Facebook….the window opens up and says “Not Found, Back to Facebook.” Is this a bug?
Hello,
This issue will be corrected for the next theme update, Facebook made some changing for this sharing, and we’re working on updating it for all our themes.
Select
Do you have a time-frame when the next release will be?
We cannot provide final date, but it should be released soon.
