657 comments found.
Hi, i have purchased your product recently and i want to use it in several domains?. As i know for every domain i need to buy lisence, is it possible to buy one product for many uses and not for every domain??
Hi,
Yes, one theme purchase is for one domain only. We don’t have multiple licence available at the moment, selling is in charge of themeforest, and there’s no such licence. You can contact them about additional information, to see if there’s some possibility for it.
Mikado
Ok thanks. How is the license work? i need to put it somewhere in the site?
Hi again,
No need to put it anywhere. Envato (themeforest) is in charge of theme licencing and selling, and by their rules, every theme package is connected to unique purchase code, and can be used for one live website.
Mikado
Hi! Presale question, I love the display of http://burst.mikado-themes.com/burst2/ . Is just awesome, is it possible to integrate a video instead of and image?? Regards!
Hi,
Where exactly you’re looking to add a video? At the top, we’ve used our Mikado Slider, and it accepts self hosted videos, if that’s what you’re looking for.
Mikado
Hello! If i buy this theme – will you help me installing all demo content?
Hi,
Demo import can be done very simply with this theme. Please take a look at this screenshot in order to see the options we provided for importing demo content: http://screencast.com/t/exXneZdvdLV And, of course, our support agents can help you with importing demo data if you need that. 
Mikado
Hi there, Is the intro section also included in the theme? as dummy data? If not can I do it myself if the theme is parallax ready?
http://burst.mikado-themes.com/landing/Thanks very much,
Hello,
Yes, that landing page is also available , it’s called Burst Intro in Mikado Import http://screencast.com/t/T4p0OIwvlMp
Mikado
Hi, I’m facing the exactly same warning in my website as in your theme http://prntscr.com/bgbjk9
Warning: Google Maps API warning: NoApiKeys https://developers.google.com/maps/documentation/javascript/error-messages#no-api-keys
I want this to be removed. Please help me fixing this bug.
Thank you,
Hi,
This is not bug. It’s just a warning for the way google maps API is integrated. For the moment, this can’t be removed.
Mikado
All the links under the tabs are disabled. Can you look into the issue and provide solutions? Thank you!
Hi,
You can use this code below in order to enable them:
.tabs-container .tab-content a {
pointer-events:auto!important;
}which you need to add to Custom CSS field going to Mikado Settings -> General from your admin panel.
Mikado
Installed the Original Burst theme in order to get the Video Home option; however, I`m not being able to find the option the video home.
Can you please send me instructions? I wrote support already, but it´s taking like 3 days to reply and I need to have this fix asap.
Thanks.
Hi,
Your ticket has been answered. Please check the ticksy.
Mikado
Smooth Scroll works so slooooow. I which file Can I change scroll speed? Greetings!
Hi,
You can disable it in Mikado Options -> General -> Smooth Scroll.
If you want to modify it’s script, submit a ticket to https://mikado.ticksy.com about this, and our support will give some instructions.
Mikado
I am using the Mikado instagram widget and It suddenly stopped working. When I press re-connect in the Option Theme I got, this error:
{
code: 403,
error_type: "OAuthForbiddenException",
error_message: "You are not a sandbox user of this client"}
Please help.
Best regards,
Hi,
Thanks for writing in. This is related to changes Instagram made in their API starting from June the 1st. It will be corrected in the upcoming days for all our themes.
Mikado
Hi,
hello there are news about it?
Thanks
Hi,
We are still pending, it should be any day. :/
Mikado
Hi,
this problem is solved with the version 1.5?
We are still waiting for response from Instagram.
Ok, can you tell me ok so you’re telling me that it may be that the instagram widget does not work anymore?
because otherwise I will have to find an alternative to offer customers as many other plugins and themes that I use you have already upgraded
Hi again,
If the other plugin for Instagram is working, then you could use it of course as temporary solution. Thank you for understanding.
MIkado
I’m trying to set the colour of elements. They’re using the default colour that cam with the theme and not being overridden with the colour I’ve set in the Options nor the Elements page.
Hi,
Please submit a private ticket to our support forum at https://mikado.ticksy.com/ with link to your site and wp-admin credentials and our support agents will take a closer look on this.
Mikado
when changing the background color, the footer goes bananas. are you aware of this issue, could you give me a solution please? thank you
Hi,
Please submit a private ticket to our support forum at https://mikado.ticksy.com/ with link to your site and wp admin credentials and our support agents will take a closer look on this.
Mikado
Having installation error:
Parse error: syntax error, unexpected T_PAAMAYIM_NEKUDOTAYIM in /home/content/28/9144928/html/heardalliance/wp-content/themes/burst/mkdinc/lib/mkd.layout.inc on line 2746
I just noticed that my WordPress version is 4.5.2. Can the error be fixed? Thank you in advance for your help.
Hi,
This error means that your php version is low!
You need to use php 5.3 or newer, and it looks like you have the older one. http://php.net/manual/en/language.oop5.paamayim-nekudotayim.php Also, please note that WP is recommending 5.6 or newer!
So just contact your host and ask them to increase your php to 5.3 or higher.
Mikado
There are problems with the contact forms. The theme does not show a spinner when the submit button is pressed so users don’t know whats happening and tend to press the submit button multiple times and then multiple emails are sent.
The submit button should be disabled and spinner should appear to tell the user that the form is being processed.
Hi,
Please submit a ticket to our support forum at https://mikado.ticksy.com and our support agents will give you proper instructions if it is possible.
Mikado
I no longer have a support account but this is a general issue of the theme. This affects all users.
Hi,
You can try this code:
div.wpcf7 img.ajax-loader {
display: block;
}which you need to add to Custom CSS field going to Mikado Settings -> General from your admin panel.
Mikado
I’m getting issue with elements that form part of the ‘addons for visual composer’. It seems the bundled version is out of date(?)
Hi,
We have not tested this plugin with our theme, so we are not sure about compatibility.
Mikado
This plugin must have come either with Burst theme or with the demo download as the demo7 demo content uses features of ‘addons for visual composer’. i didnt install it. Please advise. Thank you for your reply.
Hi,
We included just default Visual Composer plugin with our theme, and can guarantee compatibility just with this plugin. But the mentioned plugin is external one and we have not tested it with our theme. You can try to download all files from Theme Forest again and you will see that it is not included.
Mikado
OK. So what visual composer element is used in your demo7 demo on the homepage for ‘womens 2015’, ‘autumn 2015’ and ‘summer sale’? Thanks again. Matt
Hi,
We were using Image with Text element there. You are welcome!
Mikado
The slider doesn’t seem to appear to work on mobile. Is this a known issue?
Hi,
Please submit a ticket to https://mikado.ticksy.com with a link to your page so that our support agents can check this and help you.
Mikado
Hi, great theme! Hope i’ll do a great site with it 
Well I would like to change the police on “interactive info card” Where can I change the code ? I don’t really know where to find it in the Mikado Settings “Elements”... Could you help me please ? Thx
Valerie from France
Hi,
Thanks! Glad to hear you like it!
Please submit a ticket to our support forum at https://mikado.ticksy.com/ with explanation what you are trying to achieve and our support agents will try to help you.
Mikado
Hey!!
I submitted a ticket as soon as you said that… and no response. What happened ? Well I try once more ; and I have another problem to solve now. Thx to answer me.
Valerie
Hi,
Your ticket is answered now, please check the ticksy.
Mikado
Hello! It is possible to set 5 columns in wide drop down menu?
Ok, i fix it
Hello,
Unfortunately, there’s no such possibility by default 
You could try to modify some css on your own, to achieve this.
Mikado
Hello, the image stack is not working on my website, is it normal ?
Hello,
Please submit a ticket to https://mikado.ticksy.com with a link to your page so that our support agents can check this and help you.
Mikado
I think i cannot send ticket anymore, my support was ending yesterday
Support team needs to check this in order to be able to help
Greetings, Just wondering did you include a modal popup box in your custom VC addons that comes with Burst? And finally are there any known issues with using the ever popular Ultimate VC Addons with Burst?
Hi,
There’s no direct element that allows opening the content in a popup. Only default Image Gallery and Single image elements from Visual Composer, offer the possibility to open images in a lightbox.
As for Ultimate VC Addons , we haven’t tested it within Burst theme, so can’t answer about it.
Mikado
Hi,
Please kindly ask your colleagues to take a look at Ticket #784225 as the problem is stopping me making progress on this project.
Hi,
Your ticket is answered now, please check it.
Mikado
Many thanks, much appreciated
You are welcome!
Is there a known issue with the Interactive Banners? ...not being editable. Thanks
Hello,
We don’t have this problem reported. All the VC elements should be editable. Submit a private ticket please to https://mikado.ticksy.com with a link to your site and WP admin access, and our support team will have a look at this and help.
Mikado
