just found it.

Thank you for updating us!

Hi there Joe,

Thanks for taking interest in our theme

Yes, you could include Portfolio List element with Filter on your homepage.

Select

Hi,

Noted. Another question, for the main slider. I am planning to put a short video. The header menu can it be hidden/remove as well as the logo? I just need a full page video without top header and logo. When scroll down then only the menu shows up?

Joe

Hi again Joe,

Yes, you could hide header from that page with custom css and than to show it again after scrolling.

Select

You are welcome

Excuse me , I only have one other question . What files i have to change to get the form fields with the white background ? With the transparent background , navigation is not simple.

Hello again,

Please, try to submit a ticket on our support forum at https://select.ticksy.com/ and some of our support team member would help you there.

Select

Thank you!

Hi can you please tell them I updated the thicket with the info he requested? Because the tabs are not working and it’s making the page act crazy. Thanks!!

We have informed our support now, one of the agents will process the ticket immediately.

Thanks. Just forwarded your ticket ID to our support team

Thank you so much!

No problem.

Hello,

Thank you for the kind words. Our support agent just answered on your ticket. Please, check your response

Select

hi, can you please help me with this ticket? I got an answer, but it didn’t work, it messed up my website:(. Please help! Thanks!

Hello again,

Like member of our support team advised you there, there is conflict with jQuery after latest WordPress core update to version 4.5+ In order to solve this, all you should do is just to update our theme to version 2.3.1 and VC to version 4.11.2.1, just follow instructions we sent you on your ticket. After this, make sure your cache is cleared and everything should be back fine.

Select

Hi,

Please, try to submit ticket on our support forum at https://select.ticksy.com/ and include there your web site URL and wp-admin access so some of our agents could investigate and try to help you there.

Select

Hello,

You could try with this code

.mobile_menu_button span i{  
  display: none;  
}  
.mobile_menu_button span:before{  
  content: "MENU";  
}

in Select Options > General > Custom Code > Custom Css

Select

Awesome! worked perfectly. Thanks so much!

You’re welcome

Hello,

Please, just make sure you are using latest versions of our theme 2.3.1 and VC 4.11.2.1 (came bundled) This is stable combination and everything should be working fine. When it comes to images, this is most probably server related issue, so we could recommend you to try to contact hosting provider to check error log on your server.

Select

Very helpful, thank you! My host was able to work out the image issue. Visual composer is still giving me problems however. I was told by your team that I do have the updated version of the theme, it just doesn’t show the correct version number because the style.css was not updated but I do see version 4.11.2.1 in my plugins.

Hello,

You are welcome. Ok, great. We couldn’t locate your support ticket. Please, share here your ticket ID and we would assign our support agent to investigate this.

Select

Hello,

You have latest Nouveau version 2.3.1 , but did you also update Visual Composer to 4.11.2.1 version that’s included into it?

You can update Visual Composer following next steps:

1. Please make sure main theme is activated while performing other steps

2. Go to Plugins page in your WordPress Dashboard, locate Visual Composer in the list, deactivate it and delete it

3. You will see message that required plugin is missing at the top of your WordPress Dashboard

4. Install the plugin and then activate it

and clear browser cache. It should be all fine then.

Select

Thank you very much you are great

You’re welcome

Hello,

Did you update the theme to the latest version, and also , updated Visual Composer to 4.11.2.1 that’s included into it?

Update both to the latest versions, and clear browser cache, and it should work fine again.

Select

Hello,

1. Please submit a ticket to https://select.ticksy.com with a link to your contact page, and our support will inspect this.

2. This transparent background appeared the very first time we visited this page now. Most likely it’s the conflict between some plugin and ajax page transitions. Try disabling your third party plugins you use.

Select

Hello,

Your ticket has been answered, check ticksy please. You only need to update parent theme, not the main theme. Since you’re using the plugin, follow the standard procedure you perform for theme update.

But after you update your theme , you need to activate main one, just to be able to update Visual Composer following our instructions. Then after you update this, you can re-activate child theme again.

Select

2.3.1 version of Nouveau theme along with included Visual Composer 4.11.2.1 is tested and stable with WordPress 4.5 and 4.5.1

We got positive feedback from plenty users, that the latest updates resolved all the incompatibility problems with new WP.

We want to help you really, but you need to provide us WP admin and FTP access on ticksy, in order for our team to help with this.

I feel like you are deliberately avoiding my issues. I have said to you several times that when we downloaded the latest version of Nouveau from our downloads area on Themeforest, the version downloaded says 2.3 and NOT 2.3.1. I asked you if this was correct. You avoided answering that. Then I told you that your system won’t allow us to submit a ticket anymore. You know that when the support expires, your system won’t allow you to submit a ticket unless you pay to extend support. You avoided that as well. Our support for this item just ended, but we will not pay you a dime for you to play games with us. And I am absolutely certain that you are aware of the issues with Visual Composer 4.11.2.1 as there are hundreds of complaints about it breaking websites and is no longer usable (http://codecanyon.net/item/visual-composer-page-builder-for-wordpress/242431/comments). Stop pretending you have no idea what I am talking about.

Furthermore, there are people who have reached out to you regarding this same issue and you were not able to fix the problem. They mentioned it on the comments page for Visual Composer. This is how I know you are lying. We have restored a backup of our site so that we can continue to build it and go live. Won’t waste another minute on this nonsense and your ridiculous replies. You have lost our business for good!

Hello,

No need to be rude here. We’re doing our best to help you.

Write us an email to support@select-themes.com with a link to your site, WP admin access and FTP credentials.

Select

Hello,

Please make sure you have the latest Nouveau 2.3.1 version, and Visual Composer 4.11.2.1

After these updates, clear all the cache, since the error was in script.

Then it should all work fine with WP 4.5 version.

If the problem is still on , submit a private ticket to https://select.ticksy.com , with a link to your site and WP admin access, and our support team will check this further.

Select

Hello,

Yes of course. You can have only video slides inside Select Slider.

You can find the instructions how to create slider here http://demo.select-themes.com/nouveau-help/#!/select_slider

We can’t recommend specific dimensions and duration. You need to find some balance between size and quality. You have the option to choose slider change(sliding) time, so you can set it to be equal to video duration.

For our demo, we used video with this specs http://screencast.com/t/B5D6PlIN 720p video.

Select

Hello Freddy ,

Please submit a ticket to https://select.ticksy.com , with a link to your site and our support agents will check all these and help with this problems you’re experiencing.

Select

Hello,

Please tell us your ticket ID to check what’s happening with our support team? Thanks

Select

Hello Vedrana,

Add this css code in Select Options -> General -> Custom CSS field:

body:not(.single-product) ul.products li.product .add_to_cart_button {
    display: none!important;
}

Select

I recieved a response… But it contains the wrong name of a File – There is no such folder in my nouveau file. The ticket was responded short after… 1. Update Theme and Visual Composer to latest versions:

How to upgrade subway theme?

You can upgrade our theme by performing following steps:

1. Download latest All files & documentation file from ThemeForest (your Downloads page)

2. Extract it and locate hazel.zip

3. Extract hazel.zip and locate subway folder

4. Copy/Replace the content of hazel folder to /wp-content/themes/hazel folder of your web site.

Using this method, none of existing content or settings will be lost.

Ok, we realized it was the name of one of your themes. We followed and the mission was a success. Thank you.

You’re welcome. Glad we could help.

Select