21548 comments found.
finally got round to using this theme and it keeps redirecting constantly.. what gives?
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
hi great theme! how can i load demo presets?
Hello,
We’re talking about demo content OR ready made design presets? Thanks!
hi i’m talking about design presets!
Hi,
Theme Options > Skins.
After having numerous issues with things not working after update and being advised that it wasn’t updated right or wrong versions I have created a new stage site, installed fresh install latest wordpress and 7 after following instructions on update. It all now works as in I can finally edit a page in VC however almost half the site is now unusable and broken as the setting names have changed new bits added and old bits taken away. After asking about their the advise of just rewrite the page isn’t really a productive answer.
Is the stance from The7 now a case of if it all works and is editable then you must rewrite all your site, custom css and restyle the whole thing ??? REALLY ?
Rather than the stock answer of raise a support ticket and then then stock answer from support being we need ftp and a login to then just reply with the stock answer of rewrite the page. Can someone give a better way of fixing this as it has killed the site.
Thank you
Hello,
We are really sorry about issues you are facing.
However, your site used version of The7 theme created 3 years ago. As time passed, theme changed a lot. Naturally when you upgrade from v.1 to v.3 you have to update your settings and content as well. If you do not have time to do it, you can either downgrade your WordPress version to 4.4 and keep using The7 v.1 OR ask out guys from Custom Shop to help you with the update for a fee: http://custom.dream-theme.com
Hi there,
I have updated the theme but still im unable to share the video on facebook from share button,
It shows an error :
This content is no longer available - The content you requested cannot be displayed right now. It may be temporarily unavailable, the link you clicked on may have expired, or you may not have permission to view this page.
Hi!
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
is there a homepage slider that automatically plays video … background video slider like some other themes have.
I want to create a home layout with video slider that automatically starts playing on page load.
Hello!
It can be easily done with help of Revolution Slider, which is bundled into the theme.
Hi Guys,
How to change “details” button to something that makes more sense like “read more” ?
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
I updated the new version and I can’t find all google fonts. I don’t remember how I installed the google fonts first time. Advent Pro font is missing now. Thanks
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
I was going to purchase this but after reading all the problem comments…I think NOT! Engineers!!!!! Give me a break…it’s a WordPress theme.
Hello,
With all due respect, this is not just a WordPress theme. The7 is a complex software that can be services under the hood only by a person who has very good skills in HTML/CSS/JavaScript/PHP and knowledge of the product itself. Our support guys are engineers with all the expertise, experience and salary. They are not your usual “turn it off and on again” support managers.
Therefore, I’m sorry, but your comment sounds very ignorant.
I updated the theme and now my sliders, footers and headers are not working properly. Can you [lease help? I submitted a ticket too about 8 hours ago and no response. Thanks!
Hi,
Try cleaning the browser cache. If this will not help, please submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Regarding your ticket: http://support.dream-theme.com/support-policy/
But we have 2 engineers on duty today. There’s a good chance that they will get back to you on the weekend (though it’s not guaranteed).
It’s not the browser cache. I submitted the ticket and included a log in for your engineers to take a look at things. I pretty much have everything working again except the slider revolution plug in. the sliders are not showing in the headers of the pages that have them. Also the responiveness isn’t formatting right on mobile devices.
I also have issue with Visual Composer plugin. Cannot edit any page, VC shows blank space in back-end editor. From couple of days ago I cannot get to /wp-admin too (only shows blank page). I found out, that it is caused by Revolution Slider and Visual composer. Any ideas what to do?
Hi, I have added API key as said in manual for Auto. Update…it is saying ’’You’re have most recent version of theme!’’ I use The 7.2 (1.0.2). I wanted to change VC config. however I can not see VC on my dashboard. Any ideas? Plugin is installed and activated….
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and assist with the update.
Thanks!
Hello, It doesn’t work Visual Composer. What’s happening.I need update the web. Thanks
Since updating this theme to 3.8.0, the DT Testimonial Slider is blank. The testimonials slider content only appears on the front-end if I am signed into wp-admin.
This problem was caused by the cache plugin WP Fastest Cache. Once uninstalled, the problem disappeared.
Hi,
Thanks for report. Will ask our guys to take a look at it.
Hi, can I not install ultimate add ons? or is it a must for the theme functionality? I have a different vc add on plugin I find more robust. Thanks.
Hello,
Where is your buyers badge?
I have not bought it YET, I’m thinking about it. That’s why I’m asking!. I’m a good evanto customer, you can see I’ve bought over 10 items… including the different VC add on I’m talking about which is TS Compusium Extensions… don’t be so paranoid… I ask for a very general question, I did’t ask “how do you blabla”
Hi,
Sorry, misunderstood you. My bad 
Technically theme will work perfectly fine without installing Visual Composer and Ultimate addons. However, most of the demos that you see on our website are build using those plugins. So you’ll not be able to take advantage of ready-made demo content..
after theme update Testimonials + Benefits + Photo Albums are Gone … please help me out … these are disappear from Back End and Front End as well..
Hello,
Please install The7 Post Types via Plugins > The7 Plugins.
Hi,
I am trying to use the VC Testimonials and Clients to showcase my customers logos, but I cant find them in the composer. Are there any specific stuff you have on the demo which are not available ont he theme download?
Hi,
No. But note that on some demos we are using regular columns to create testimonials – not the dedicated post type.
Hello, how can i disable the scroll to top button?
Hi,
Yes.
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
There are no elements called “Tabs” or “Tour” as it is called on the demo. I just updated to the most recent version. Is there any issue with this that you know of??
Hi,
No.
Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong there.
Thanks!
Hi, when i write url www.mysite.com/blog/page/2/ (and 3,4,5,6…999) , it show me a empty page (not 404 page) and this pages are my sitemap.xml. But my articles are just 1 page . Why this pages there is ? and how deleted this things ?
Hi!
Could you please address to http://support.dream-theme.com/ Thanks!
Hey! a need help! add videos through media fancy and will not deploy in light box .. are small and static in the same place .. please help.
Hi!
Please make sure you have chosen “open in lightbox” option. If it does not help, please address to http://support.dream-theme.com/
Hey Dream-Theme! Any chance the Medical demo is still coming? Thanks!!! =)
Hi!
Medical demo http://the7.dream-demo.com/demo/medical/ is already available. Please make sure you have The7 ver. 3.8.0 and “The7 Demo Content” plugin is updated.
Ahh, thanks! I thought I had the latest already – missed 3.8!
Now all the imports are returning “Import Failed…” =/
I just tried on a fresh clean install and no luck there either.
Also – side note. On both the original install and also now on the fresh install, I get an error installing Convert Plug.
Parse error: syntax error, unexpected T_PAAMAYIM_NEKUDOTAYIM in ….../wp-content/plugins/convertplug/framework/Smile_Framework.php on line 78
Please update your PHP to 5.4 or greater.
Hi – I am currently at 5.4.45
i’ve also tried increasing max upload size via php etc – still all fail.
Then, please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
