548 comments found.
Your theme when working on “rtl” Hebrew has bugs.
1. The main menu does not reorder to rtl. *Only on mobile its in the correct order. 2. The homepage header does not read the set logo, but on the other pages it shows correctly. Plus on the custom header part it doesn’t let you switch the default sample png. 3. On the contact v2 page, the icons disapeared on “rtl” and even if you add them they don’t show. 4. The portfolio page floats to the left and looks horrible. 5. The footer widgets don’t show.
My site url is http://s-liron.co.il
Please advise on how to fix this. I followed your documentation to the letter.
HI there
Could you please update your question here: forum link
Our supporter can check your info and we can solved your issue together with you.
How post your topic on our forum: knowledgebase
…
Thanks for your submission!
Regards,
Support Team !
Questions? See our Knowledgebase and Support Center at http://cmssuperheroes.com
Hello,
I placed support request on Friday and I have still not heard back. Basically, the links to your visual composer and cmsuperheroes plugin are dead so I cant install them.
I don’t see this as a difficult issue as you just need to send me the plugins so I would expect a reply by now considering I cant actually use what I have paid for until you do so.
Please resolve my issue ASAP as I have a project deadline.
Thanks
Hi there
Could you please give me your email name, i can send you files then
Thanks for your submission
Hello, I have sent my email address in a message
thanks for your submission ( our email channel support@cmsssuperheroes.com )
best regards
Ok thank you. I still havent recieved the files. I have added your domain to my trusted list so that it doesnt go to the junk folder
Hi there
Could you please give me your email name account? we can check and assistance directly to you then
Thanks
Thanks for your submission
I have send you an msg, please check and continue via this channel
Best regards
Yes I have recieved your email but I have not yet received the plugins. I have to say I am very disappointed with this support not only has it been over a week have I been waiting in order to use what I have purchased but it is as simple as sending me the plugins. I have a project I have to complete and you have delayed my deadline. I will not be using CMSSuperHeroes again if this is the kind of support I receive for a faulty product,
Hi there
Thanks for your submission
Could you please reply email with your question or request there
Our supporter not sure what they can assistance you
Best regards
Hello, that problem is now resolved as I received the plugins by email. However, that brings me to other problems: your fancy box is only showing one templete to choose from (cms_fancybox.php) it also grays out the option for fancybox 2, 3, 4 etc. Next is I cant install your demo content. I have tried using the “one click” installation but the button is grayed out. I then tried the XML with no luck either. Why are there so many problems with your theme? Its that ridiculous I simply cant use it without support. What makes is even worse is how slow your response time is. Your supposed to be in the UK but you do not reply in UK working hours. This is false advertisement and a huge selling point.
It also doesnt come with .cs_extra_map it comes with the standard google map
It also doesnt come with cs_extra_map it only comes with the standard google map plugin
Hi,
Thanks for your submission, Could you please send info and details to our email support, we can easy assist you then
Best regards
hi. rtl support?
Hi
Thanks for your submission
Our theme not support RTL
Best regards
Hi there, I have renewed my support license and I am in desperate need of support as my site is broken from update – I cannot access the support page as the ‘captcha’ for password retrieval is too agressive and is rejecting my attempts (13 attempts).
Please advise i am really desperate for some help 
Hi there
thanks for your submission
Please send info and your question to support@cmssuperheroes.com, Our supporter can check and assistance directly to you then
best regards,
Hi there, loving your work on this template. I see there are various “trades” designs/templates. Could I combine two or more layouts to one design? For example, I like the 4 “arrowed” image boxes on the “ONLINE SHOP / TOOLS, SUPPLIES”, and the Leftsidebar Menu on LANDSCAPING / GARDENER?... Can these, and other layouts be combined?
Hi there
All style in theme option, You can easy do it in theme option 
Nice to working with you
Is there a way to click to call the phone number when viewing the site on a mobile phone? Most people now a days view these sites on phones so it would sure be useful for a mobile viewer to click to call. I tried this on my phone viewing your demo and click to call did not work. Otherwise I love your site.
Hi there
Yes you can do it, it from browser support for “call the phone number” it not from template support
Thanks for your submission
Hello, I have a quick question about your theme. I was wondering if the images are free stock so we can use or is there a link you can send me to, to get them?
Hi there
You can download images from our demo and use it then ( we can share it on setup package because of policy and terms of Theme Forest and Photo stock
Thanks for your submission
Hi, I am currently evaluating your theme. When I go to your website cmssuperheroes.com Malware Bytes blocks it – “Potentially malicious website” I therefore cannot find more info about you. Any ideas why it should block me from going to your site ?
Thanks for your submission, your software antivirus has issue, our site working fine, you can review here
http://www.avgthreatlabs.com/ww-en/website-safety-reports/domain/cmssuperheroes.comThanks
No Visual Composer Licence Code after Update. Isnt it including after buing this theme??
Hi there
Thanks for your submission
Here is tutorial how update plugin How Update Plugin with CMS theme knowledgebase
Best regards
Hi I would like to purchase your template but to modify it for my locksmith business
But I have few question before doing so:
1. When I run your page to pagespeed insight it has an low/average score, any input if it can be faster?
2. When you buy the product do you get all the template or just one?
3. Is there only 1 h1 tag or multiple for your theme?
Hi there
Thanks for your submission
1. Pagespeed it relative with your content and plugin to you use, i am sure it always over 75%, We can show you how clean up it when your site done
2. When you purchase my product with single license you will have theme, demo data, all plugin requirement and support in 6 month
3. H1 only on one page so you can set multi or not ( we are using Visual composer builder to build your page)
Best regards,
And do we get all the 13 demo? Because if yes take all my money!!
Hi ,
yes, You will have site with all data same our demo ( only you can use it at one domain – your regular license )
Thank you
Hi there, I have purchased this theme, I have imported demo data. But most of th e pages images are missing and not able to create proper layout. Could you please suggest how to fix this issue. Thanks.
Hi there
Please install demo on your site follow our tutorial bellow
How install data one click cms theme one click
How to Use the XML File to Import the Demo Site’s Content Import
If you can’t figured it out, Could you please update your question here: forum link
Our supporter can check your info and we can solved your issue together with you.
How post your topic on our forum: knowledgebase
…
Thanks for your submission!
Regards,
Support Team !
Questions? See our Knowledgebase and Support Center at http://cmssuperheroes.com
Hello Team,
I purchased the item a few weeks ago. Now I have a question because of the “project” site. I want to edit/translate some parts of the headlines. For example the “About the project”, “The details” and “The testimonial” can not be edited in the backend right now (or at least I couldn’t find it at that place).
So please tell me where I can edit these parts.
Best wishes!
Hi there
Could you please update your question here: forum link
Our supporter can check your info and we can solved your issue together with you.
How post your topic on our forum: knowledgebase
…
Thanks for your submission!
Regards,
Support Team !
Questions? See our Knowledgebase and Support Center at http://cmssuperheroes.com
How to change the photos in the section “Our Services” on the home page in this demo http://demo.cmssuperheroes.com/themeforest/wp-spectrum-construction/?
Hi there
Please purchase or request support with your purchased account, we can assistance directly to you then
Thanks for your understanding
Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 5120 bytes) in /home/todaypubfd/public_html/wp-admin/includes/post.php on line 1635
when i first installed the theme it worked like a charm then i used the updated file and i get this error what is the issue?
Hi there
Please add more memory to your server, your memory not enough to running function plugin or theme
max_execution_time 180 memory_limit 256M post_max_size 32M upload_max_filesize 32M
Thanks for your submission
Hello, it is possible to change the font from the menu i cannot ? Thanks
Hi yes
Please change it in theme option > typography
Thanks for your submission
Hi, we’ve received the update for the Spectrum Theme. But how can we update the thema to our online website who’s already online.
Hi there
Thanks for your submission
how update wordpress theme knowledgebase
How Update Plugin with CMS theme knowledgebase
Thank you
We are having issues getting the sticky menu to display on the blog pages. Testing and trialing a lot of settings isn’t working. The site is http://www.bestmotorbikeheadsets.com
Hi there
Maybe you are not clear cache before reload, also if it issue Could you please update your question here: forum link
Our supporter can check your info and we can solved your issue together with you.
How post your topic on our forum: knowledgebase
…
Thanks for your submission!
Regards,
Support Team !
Questions? See our Knowledgebase and Support Center at http://cmssuperheroes.com
ah…yeah. it’s not cache. Another signup/activation process after waiting for a nothing reply. Why not just say that we need to post on the forum or some other channel in the first place.
Hi there
Did you posted your question on my forum yet? If yes, Please send me link we can check and confirm it then
Thanks
yes, and I’m getting the run around there too.
Thank you
Please don’t hesitate to write us again if you have other questions regarding the theme, and were more than happy to answer that.
Cheers.
There’s still no update on this. Can the support team please step it up? More than a week with no replies
If you can’t help then I’ll submit a refund request. We pay for support.
Hi there,
thanks for your submission, Could you please give me link your topic, where you request our support?
Bets regards
Hi
Thanks for your submission, I found your issue, Our dev team working on this and show you solution soon.
Best regards
Hello team,
I just bought the theme and now I have a problem, because I can’t activate the theme. I found an article where a person had the same issue. (Error in multiple-blog.php) I fixed this in the php, but another error in line 215 appears in the same multiple-blog.php.
How do we fix this issue?
Thank you and best wishes.
Hi there
Could you please update your question here: forum link
Our supporter can check your info and we can solved your issue together with you.
How post your topic on our forum: knowledgebase
…
Thanks for your submission!
Regards,
Support Team !
Questions? See our Knowledgebase and Support Center at http://cmssuperheroes.com
SPECTRUM very nice theme – i want to buy- but before five qestions: 1. When i buy this them i buy visual composer in pack? or i need buy separately? 2. I dont know there is future in VC that can make rotating some item from image sequence?
hi, sorry maybe our server got problem now it is working 
1, you will get all plugins include in package and updates it when these plugin up to date,
2, no worries, we will help you then
hi its answer on shinds post not my
Hi there
Thanks for your submission
1. yes, Our Extended License allows use of the item in one single end product, which you or one client may sell to end users (charge end users to access or use the end product). Distribution of source files is not permitted. You can use free VC plugin
2. You can use images gallery shortcode for show images list ( or use our cms grid )
nice to working with you
Demo does not work …
Hello,
Could you please send us info site ( admin + ftp ) and your question to email support@cmssuperheroes.com, Our supporter can install sample data free for you
Please don’t hesitated to contact us again if we can further help.
…
Thanks for your submission!
Regards,
Support Team !
Questions? See our Knowledgebase and Support Center at http://cmssuperheroes.com
