138 comments found.
Hello Is this the theme of RTL languages are supported? Is RTL be added in the next update?
Hi,
Unfortunately our theme does not support the RTL, and unfortunately adding the RTL support is not in our current development plans.
Edge
Hi! How can I make menu just like http://node.edge-themes.com/meetup-home/ (standard header but over slider or a image, with no background) I’m trying with transparency but it doesnt work, there’s always white background and I can’t find how to do it! Which are the options that I have to select? Thanks!
Hi,
Just go to desired page backend, and under the Edge Header section, set the color and tranparency, because it will not work until you set the color of the header.
Edge
That works! Thank you very much!
You are welcome!
Today I noticed that unordered lists (via the WYSIWYG editor) are displayed in a different color and font size Also when the text for a bullet point exceeds one line then it does not align neatly below the first line, but starts directly below a bullet point itself. How can I fix this? Probably a css tweak?
Hi,
Please just submit a ticket to https://edge.ticksy.com/ so that one of our support agents can inspect the color issue. When it comes to list alignment, that is just how the html list element is designed, and this can not be adjusted with some css tweak.
Edge
How can I make the header/menu transparent?
Hi,
You just need to go to Edge Options/Header where you can set the color of the header and its transparency for fully transparent header you need to set the value to 0 http://screencast.com/t/DCfxaN2PIGs
Edge
Can I have a transparent header and have page content not go into the header? Seems as though there is padding needed to ensure content sits underneath the header when it is transparent?
Hi again,
This can be achieved with some custom css with which our support agents can provide you with once you submit a ticket to https://edge.ticksy.com/ but please have in mind, that the effect of this will be the same like that you have set the color of the header to be solid white.
Edge
Hi,
Thank you very much!
Edge
Hello I bought Edge – Node theme from you, is there any tutorial package or support I can get or buy to be trained on how i can edit and add my data to your theme
Thanks
Hi,
Thank you for choosing our theme! On the following link you can find the theme related documentation http://node.edge-themes.com/documentation/#!/getting_started Also, when you bought the theme, you got a 6 months of free theme support, so for any question/issue you might have with our theme, you can login to https://edge.ticksy.com/ with an Envato account from which you bought the theme, and submit a ticket with your question, and one of our agents will assist you as soon as possible.
Edge
Hi Thank You for reply We bought the theme from different account but I do have the certificate and the site is up and runing so can the team support me if i do have these infos
Thanks
Hi again,
You just need to submit a ticket with that Envato account and everything will be just fine.
Edge
Hi Edge Team – It appears I no longer have access to item support although it says I’ve two months left. Can someone please advise? Thanks!
Hi,
You just need to login to https://edge.ticksy.com/ while using your Envato account and everything should be alright http://screencast.com/t/H0FsmPGH9kwp
Edge
Hello,
Could you please send me the latest version of Visual Composer?
Thank you.
Best regards,
Alexander
Hi Alexander,
The latest version of Visual Composer will be included in next theme update that is currently in preparation and will be released as soon as possible.
Edge
Hello,
Does this theme support video in the portfolio? I would like to put video on a page like this:
http://node.edge-themes.com/portfolio-item/two-shakes-of-creativity/Thank you
Hi,
Thank you for taking interest in our theme! Yes, our portfolio pages support videos. You can add self-hosted, vimeo or youtube videos into single portfolio pages, simply by pasting their URL/ID into designated fields.
Edge
Perfect, thank you. I will purchase right away!
You are welcome!
Hi, Love the theme it’s awesome thanks. I am having trouble with my Google Map loading.
It displays an error: Oops! Something went wrong.
Console shows errors:
Google Maps API warning: NoApiKeys https://developers.google.com/maps/documentation/javascript/error-messages#no-api-keys
Google Maps API error: MissingKeyMapError https://developers.google.com/maps/documentation/javascript/error-messages#missing-key-map-error
I couldn’t find anything in the documentation about installing a new map API key. Do I need to get one? If so, can you let me know which file I replace the current one on.
Let me know, Thanks
Hi,
Thank you for the kind words. The issue you’re having is related to some changes inside the Google Map API, and it’s very easy to fix. You should just submit a ticket to https://edge.ticksy.com/ and one of our support agents will help you resolve the issue as soon as possible.
Edge
Hi there, love the theme but having issues installing revolution slider. I get this message when I go to activate the plugin
Unpacking the package…
Installing the plugin…
Destination folder already exists. /home/content/a2pnexwpnas02_data01/98/3400298/html/wp-content/plugins/revslider/
Plugin install failed.
Hi,
Connect to your server using FTP client, and navigate to wp-content/plugins folder.
Delete revslider folder you have there.
And then try installing the plugin again, either from the notice you’ve god in your WP admin, or manually, you can find the zip file for revolution slide inside theme folder -> includes -> plugins folder.
Write us back were you able to install it.
Edge
Hi guys,
I purchased your theme a few months ago and I’m getting an error just in Chrome browser (Font from origin ‘http://www.raccoonstudio.us' has been blocked from loading by Cross-Origin Resource Sharing policy: No ‘Access-Control-Allow-Origin’ header is present on the requested resource. Origin ‘http://raccoonstudio.us' is therefore not allowed access.). I have been looking an answer on the web and every single person told me that error is after Chrome update in september, 2014. Please could you help me with that? the error is with the icon only the first time I opened my website, once is open I refresh my page and everything is ok. My website link: www.raccoonstudio.us. Thanks
Hi,
When we just visited your website initially, there was no any problem with the icons in Chrome.
Try reading this article and apply the solution from it http://wpvkp.com/font-awesome-doesnt-display-in-firefox-maxcdn/
Don’t worry about article title, it should correct the Chrome issue as well.
Edge
Some of the icons are not appearing, what migh cause this?
Hi,
Please submit a ticket to https://edge.ticksy.com , and include a link to your site, and our team will inspect this and help.
Edge
How do I hide search in the header?
Hi,
In your WP admin -> go to Appearance -> Widgets, remove Edge Search Opener widget from Right From Main Menu widget area. And the same from Sticky Right.
Edge
Thank you!
I’m trying to add a third row of Icons+text so I will have 9 in total. I am using http://node.edge-themes.com/ (Agency home) as my starting point. I have tried a few things but as soon as I have a third row in place it adds more whitespace between the second and third row, which makes everything seem unbalanced. Any ideas on how to fix this?
I accidentally found it! It was padding in the Row Settings > Design Options
Thanks for updating on this, glad you’ve found it already 
Private Ticket #745655
Hi,
We have informed our support team, ticket will be processed now.
Edge
Tanks
No problem.
Hi,
I checked the “one page” theme, there is a issue with the “Hamburger button”. When I resize the screen or see it from my iPhone, there is no menu. the (3 lines) icon dose not responded. See screenshot below, https://s32.postimg.org/ue05wi8et/hamburger.jpgBest, Noam
Hi Noam,
Thanks a lot for reporting this. The mobile menu wasn’t selected on our demo admin, it has been corrected now.
Edge
Sure 
I have a question about the WP Theme, there is a dummy content? And it’s include photos? like in the “one page” demo? because I really like the theme, but most of the time I purchased a WP theme and is very difficult to redesign the site like in the demo. because there is blank photos.
Hi,
For all our themes we have enables easy one-click import feature. When you import demo – you will get completely the same site like our demo site http://node.edge-themes.com/
All the pages and features that you can see there – completely the same, with all the images in their positions. So you can then easily change it with your content. Just note that the images we use on our demo sites are copyrighted, and if you’d like to keep them on your live site, you would need to purchase them separately. We bought most of our images on Shutterstock.
Edge
Hi,
Thank you for the reply and answer my question.
What about ‘Theme memory performance’? The theme is heavy for running on a hosting server? Because last time I had issues with 2 WP themes in the hosting server with memory issues.
Best, Noam
Hi again Noam,
Our theme is not heavy for running on a hosting server. All premium WordPress themes should work properly on shared servers that Themeforest recommends. You can check those performances and compare them with your hosting package.
Edge
Hi,
Thanks you for your comment.
I made another QA on the iPhone – Safari browser. I found some issues, I’ve attached a video screenshot. The site is moving without touching and is hard to view the site from smartphone because this a massive behavior for users.
Please check it out. https://vid.me/elqDI think is because the first title that change and is push all the content in the theme. It’s a UX issue.
Hi again,
Yes, you’re right. This is happening because of this typing out title at the top of the page. You can either disable it for mobiles, and use regular title, or set some min-height for this with some custom css or smaller font size, so it fits in the same row, so it’s not moving the rest of the content on mobiles.
Edge
Hi Edge,
Thank you for reply.
“You can either disable it for mobiles” There is a option to disable it just on mobile? because I like the “typing” transition in the desktop version.
Best, Noam
Hi,
I purchased the theme. I install all the data “One page”. The menu in the header doesn’t work, when I clicked on it, is not going to the section. also the menu in the mobile is also don’t work.
What to do?
- I open a ticket: https://edge.ticksy.com/ticket/823347
Thanks
Hi again,
Our support is working with you on your ticket. When it comes to the first part – there’s no direct option for disabling typing headline for mobiles, but we meant on adding one more same headline just under it, and then hiding it on bigger screens with some css, and showing it on mobiles, instead of typing out headline that you will hide on mobiles.
Edge
why when i Activate the plugin”WPBakery Visual Composer”, it will crash the wordpress…..... ???
Hi,
There could be several possible causes of this. Some other plugin you use might be in conflict with VC, or your memory might be exhausted, and this happens (that’s the most likely cause).
Consult your host, ask them to change your error log, and to increase your memory_limit if possible.
If the issue is still on, submit a private ticket to https://edge.ticksy.com with a link to your site, WP admin access, and FTP credentials and our support team will inspect further.
Edge
Hi,
Very nice theme, but i a have an issue all theme icons are not working, below is a screenshot.
https://www.dropbox.com/s/aq2u6051snwmy1e/error.png?dl=0Kindly advice.
hi there when can i expect your reply. its been 18 hours already
hi again i have another issue with the theme icons on the mobile version
Below is a screenshot
https://www.dropbox.com/s/igmgtch9x2kknuw/Screenshot_2016-06-20-11-15-47.png?dl=0Kindly reply back ASAP
Hi,
Submit a ticket please to https://edge.ticksy.com and include a link to your site so that our support can see it and help with the issues.
Edge
Can you look at Private Private Ticket #745655 48 Hours
Tanks Andrea
Hi Andrea,
We’ve contacted our support team, one of the agents has been assigned to your ticket now, so you should hear back from them soon on ticksy.
Edge
Can you look at Private Ticket #745655? tanks Andrea
Hi Andrea,
The ticket has been processed, check ticksy please. Don’t hesitate to contact our support for any further help you need.
Edge
