13534 comments found.
hi.. need to help translating. I am using loco translator, but I can’t translate all the words.. I wrote to your support email and send pictures, but no reply from you 
Hi Henrik,
Those strings belong to LearnPress plugin, meaning we have to translate the plugin too (you just translated the theme). I sent a guide video, please check it again. 
hi When I click on curriculum in the course I wish to add a lesson/quiz to and click select lesson/quiz and select add and close, the lesson/quiz is added under curriculum but when I update the course, the added course/quiz is not saved.
Hi standro,
It’s most likely because a conflict occurred, it might come from other plugins. Can you give me your WordPress admin access so I can check the issue? You can email to candy@thimpress.com with subject “standro – Eduma Support”.
i send it to you yesterday .. check your email
Hi standro,
I have checked again and nothing. Make sure the email’s subject is “standro – Eduma Support”.
i resend it with this new subject standro – Eduma Support
did u get my email ?
I got that. Really sorry for the delay due to the weekend. We will continue our discussion via the email too.
Hi Ken, I’ve emailed you 4 times since 15 June but no response. Can you please come back to me ASAP with your support so I can launch my site, I’m just waiting for you to do so, thank you.
Hi omardin,
It’s strange. I checked and did not see those emails. Can you resend to candy@thimpress.com with subject “omardin – Eduma Support”. Sorry about the inconvenience.
Dear Ken, I hope you are well.
We are having issues again with the pricing you activated for us ( regular price, discount price, with regular price with a line on top of it)
We have no idea why it gets disconfigured and we have know 1K+ views per day.
Can you please help us fix it and also tell us what is happening with our site that we are losing tailored styles every 2 days.
Thanks
Hi Jose,
Sure, I have replied to your email. Please check it again.
hi, is it possible for an admin to enroll users to a course? (say a person created an account, and an admin adds that person to a course)
thank you
Hi Ferprojek,
Yes
, the user enrolls a course -> an order will be automatically created (pending) -> then, in menu LearnPress / Orders, the administrator can manually change the order to completed -> done 
thanks for the answer. well if i understood correctly, a user still has to enroll a course by himself, and admin just approves. My question was, is it possible that an admin enrolls a user? Or an admin creates a new profile for a person, and then enrolls that profile to a certain course?
thank you
Hi Ferprojekt,
, it’s possible.
Please go to menu LearnPress / Orders / Add new. Then you can add an item (a course) and add a customer (any users you want they to enroll the course) and change the order status to completed. Done 
thanks for the quick response.
I followed your steps, and indeed i can add a profile to a course, but the profile is still not enrolled. Under LP Profile for the profile it says “Enrolled Courses: No enrolled courses”. BUT, under Purchased Courses there is the course which i added the profile to.
I was able to create a profile and an order, and add the profile to the order, and the result is that the profile purchased the course, and not that the profile is enrolled in the course. Forgive me if i missed a step.
Thank you
Hi Ferprojekt,
Actually, this profile shows exactly what we have done before. Because purchasing and enrolling is 2 steps for a course. Mean users purchase first, then they will enroll to access the course content. I hope you can understand that
. Or if you have any feedback for this process, just let me know.
yes, in the end an admin can not enroll a user, the user has to do it himself. Thank you for your help
If you like the theme, don’t forget to leave us a 5 stars rating at http://themeforest.net/downloads
, I really appreciate that!
Hi, can u help me to create anchor link works ? It’s works when I am on the current page but not work when I am on another page, try this link and click on “our mission” it’s work. Now, click on the home page and click again on the “our mission” it’s do not work, why ?
Thanks for help.
Hi produwordpress,
We are using Smooth Scroll JS, it avoids that anchor link behavior. Do you want me to disable the JS?
Yes, just for try, how can I disable it ?
Now we have not option for the action yet. So I need to manually remove the resource. Can you give me your WordPress admin access to candy@thimpress.com with subject “produwordpress – Eduma Support” so I can set it up?
Can u make make or help me to smooth scroll with anchor like this plugin ? https://wordpress.org/plugins/easy-smooth-scroll-links/ When I activate it, tabs / accordion do not work 
Hi,
This plugin does exactly the Smooth Scroll library in the theme. We will still get the issue when you redirect to example.com/a-page#anchor.
No, I don’t see smooth effect, try with url : http://bemgi.www7.produweb.be/about-us/ click on “about us” and “your missions” for example.
Oh sorry, http://prntscr.com/bke6s9 the effect is for scrolling action, not anchor.
I will test with the plugin in my testing site first. Then I will get back to you.
Ok, I wait 
, thanks for your patience. It’s not in the supported plugins list of the theme, So I need more time to check how it works
.
Also, you don’t forget about my request : Hi, can u help me to create anchor link works ? It’s works when I am on the current page but not work when I am on another page, try this link and click on “our mission” it’s work. Now, click on the home page and click again on the “our mission” it’s do not work, why ?
Like I said before, it’s due to the Smooth Scroll library (this one is different with the plugin).
Ok, how to disable it and keep smooth with anchor ?
Please give me your WordPress admin access so I can set up the option for your site first. This option is not available yet.
Ok i send you by private message
Hi, do u have receive access to private message ? Thanks to keep me informed.
can you send the admin info to candy@thimpress.com with subject “produwordpress – Eduma Support”?
Yes, done !
I got that. Working on it.
A good news is, we will add an option to enable/disable the Smooth Scroll too
, for the next update.
Hi,
You say that works ? I click on the home page and click on the menu : home > working group and anchor do not work.
Can u explain me ?
Thanls.
I am checking again.
Seem we have another JS conflict, can you give me the FTP access too 
I send you FTP access by PM
I got the info. Still working on it. Please give me some more time.
Hi,
I used “thim accordion” but I would like choose open or close accordion by default, can u add this function please.
Hi produwordpress,
I need to discuss more with our developers. Then I will get back to you 
Hi, do y have new about possibility to add visual editor in your accordion (page builder) ?
It’s not done yet.
And I am going to add option Youtube for Video widget.
Hi,
first to say I have template purchased. And I can prove it by sending you email with codes or screenshot from client themeforest. It’s just easier for me to ask question here.
Client want’s cart menu to be shown even on non woocommerce pages and I have dropdown working but it doesn’t pull cart content intro dropdown. Instead it’s empty. Is there a way to activate it or to replace some php code instead. It works for me just need a hint. Client email is adam@rogue.ie
Hi Adam,
I have sent a request to your email. I need to access your site and check this issue first 
Hi, how to disable right sidebar for “forums” page ? Or can i create specific widget just for forums page (custom template for example) ? Do u have specific shortcode to display forum on custom page ?
Thanks for help.
Also, to reply a post in forum, user must be logged (so, it necessary to create account). How to disable it ?
Hi produwordpress,
To disable users registration, please go to menu Settings / General / Membership.
Right now we don’t have option for forum page. But we can use a child theme to modify the template, I am willing to set it up for your site 
sorry delete this post
Hi ! I have a prepurchase question : is your theme works perfectly on a server SSL (https) ?
Thank you in advance !
Absolutely 
Hi, I just bought the theme, I would like to know 3 things: 1) How to modify the event page and make it centered after I disabled the plugin to book the event? 2) How can I remove the Event organizers section in every event? (I already disabled team plugin and nothing happened) [tp-event-organizers section] 3) Where can I modify the tabs title of the /events page?
Thank you
Hi gaijinjoe,
All of those things will be changed with a child theme and I am willing to help you set it up. You can email to candy@thimpress.com with subject “gaijinjoe – Eduma Support”. 
Sent, Thank you very much

Waiting for your reply on the last issue, thanks Ken
I have just replied to your email 
Ken,
How do I add pdf documents to a video lesson. For example a resources section of notes from that lesson?
Hi Lindsay,
In the lesson editor, you will see a Media Upload button, try it 
Hey Ken,
Wanted to make sure you got my emails, I haven’t received a response yet. I know you’re busy. I am not able to get my lessons to be available when logged in unless they are on preview mode. How can this be fixed?
Also, for memberships… does the theme and plug in handle them or do I need a memberships plug in?
Many thanks,
Lindsay
Hi Lindsay,
I am checking the lessons issue.
And about the membership feature, the theme provides an add-on which integrates with Paid Membership Pro plugin. This is a demo http://educationwp.thimpress.com/membership-account/membership-levels/
Let me know if you are interested in, I will help you set it up. 
Hi Lindsay,
I have checked those lessons, everything works properly.
Users can view those preview lessons. And to access all those content, users have to pay for the course. Please check it again.
Thanks Ken,
I think the issue i am having is for manual entry of a customer. I have created a test user and done manual entry with the offline payment and then created a user in settings but am not able to see the content unless it’s on preview. Am I going about this incorrectly?
I have Paid Memberships Pro and when I’m ready I will ask for your help in setting it up. It is currently activated.
Thank you.
Hi Lindsay,
So I will make a test again. I will make sure everything works well.
If you could, perhaps I am not adding the user properly in which case I would need help with that.
I add a new user in the Users area of the dashboard, is that really all I need to do?
Yesterday, I did a test by doing that and then creating an offline payment order and I still was not able to see the content with the test users log in info except for the lessons that were set to preview.
I must be doing something wrong, please advise.
Thank you
Hi Lindsay,
https://www.functionalfertilitynow.com/course/testing/ It works.You can make a test again.
Hi Ken, waiting on the videos of how to edit the buttons on the Spanish version, and how to add the portfolio and the features to the Spanish Version. Thanks for the time
Hi Jonathan,
I sent some videos before, please do the same with the rest, for example, portfolio will be the same like events, posts… 
Regards,
Ken
Hi, Is it possible to get specific url for : hapening events, upcoming events and events expired ? Not all in one page.
Thanks for help.
Hi produwordpress,
Sorry to let you know that we can not separate those events, the plugin doesn’t allow us.
Regards,
Ken
Hello there,
In the middle of lading page website where it says popular courses, instead of courses can we have the list of services without the price and instead of images it will be flat colours and on mouse hover it shows more details about the service like in this web design:
https://www.webdirectors.co.ukCheck the services section with colourful boxes where it says web design, cms, e-commerce …. On mouse hover it flips. Can we have it like this? Thanks
Hi intelstyle,
Thanks for your concern. Please check this portfolio demo http://educationwp.thimpress.com/portfolio-grid/ or this one http://educationwp.thimpress.com/portfolio-multigrid/
.
Regards,
Ken
Hi, why is the menu only sticky when scrolling up? I’d like it to be always sticky. Is there some incompatibility? Or is it supposed to work like that?
Also, I’ll be using BuddyPress for the first time and I’d like to know if it’s possible to send private messages to specific participants (students) from the instructors… I’d like to share the students grades in their profile but in a way only the student in case can see it. Do you think that is possible?
Thanks in advance!
Hi,
The sticky menu is designed to save the browser height, users will have more spaces for the main content
. But with some custom CSS, we can stick the menu forever. Please give me your WordPress admin access so I can set it up for your site. You can email to candy@thimpress.com. We will discuss more about the BuddyPress feature too.
Regards,
Ken
Hi,
I’ve already sent you another e-mail. Didn’t you notice? I hope it didn’t get lost. This time my subjet is “AtelierAlves – Eduma Support” as you sugested.
I hope you can help with what I’ve asked.
However I’ve yet some other issues I want to point out:
1 – I’ve been translating the .pot file you provide, but I can’t translate some of the events strings: hour, days, minutes;
2- I can’t translate the slug for events;
3- It looks like the Custom CSS field isn’t working;
Thanks!
I have sent a request to access your site. We will continue our discussion via the email and don’t worry, I will make sure all issues will be fixed 
I go to the run “Appearence” and “Install Themes” and run “upload”. I find the .zip file in my download directory on my PC and then run “install now”. It runs for a minute and then gives a message screen of:
“Are you sure you want to do this?
Please try again.
What is wrong with this thing? Please help me—thanks!
Hi Hikmet1990,
It’s due to low PHP Maximum Upload File Size on your server, please try to increase this config http://www.wpbeginner.com/wp-tutorials/how-to-increase-the-maximum-file-upload-size-in-wordpress/ and let me know.
Regards,
Ken
How come when I upload it via FTP, it doesn’t show up like the example on live preview? Its just a basic blog?
Hi Hikmet1990,
You can upload the theme folder via FTP, unzip the package and copy folder named eduma into wp-content/themes/
Then go to your dashboard, menu Appearance / Themes and activate the theme.
Regards,
Ken
So i have to upload it via FTP as a .zip? Can’t I just put the Eduma folder in there unzipped?
I did this and when I activated the theme, its very empty and looks nothing like the Preview version I saw before I bought?
Thanks in advance
I put the Eduma.zip in there and it says stylesheet is missing, so I am force to put in eduma file with no zip and when I do that, it just shows a basic blog site, not like the preview I saw when I bought.
Ok, I have the theme uploaded, but it looks nothing like the website you guys have advertised.. How do I make it like that? Please help..
I bought the theme because I thought it was ready to go.. It doesn’t look that way once installed?
Hi Hikmet1990,
WordPress is new with you, right?
, please give me your WordPress admin access and your FTP access, I will guide you how to import those demo data.
You can email to candy@thimpress.com with subject “Hikmet1990 – Eduma Support”.
Regards,
Ken
Lol, a little new, glad you can tell. I just sent you an email. THANK YOU!
working on it. We will continue our discussion via the email.
Hi i sent this email for you but no answer ” Hello Sir >> i bought hosting in ipage and now i want start from zero . everything good but i cant import demo . So i moved to second ” step by step way ” but i cant import ” Revolution Slider ” and ” widget_data.json ” my website online now so you can visit it ” www.303math.com ” please i’m waiting you . “
Hi abdulbest,
I am sorry for the delay but the difference in timezone is unavoidable, you may not get the respond immediately. I have just replied to your email too. Please check it again.
Regards,
Ken
ok i know … thanks for your help .

hi, how does complete lesson button works? i don’t see it in lessons
Hi xitclub,
I have checked on my site. It’s still fine. Let me check yours.
Regards,
Ken
Hi, it seems the problem is with account level? it does not appear while i logged in with admin account, but it does when logged in with student account.
Hi xitclub,
Can you create a new free course and check it again? I will continue to check that one.