Hi,

Please make sure that you have installed FV Flowplayer Video Player plugin on your website. We have checked the self-host video on our demo website, it works normally.

Could you please check again and create a ticket to http://ticket.cactusthemes.com/ with more information of your issue, your site URL. Our supporter will help you to check it.

Best Regards,

CactusThemes

Hi,

It might be possible that you are using a plugin that theme has not supported and it conflicted with theme. Please go to plugin page in your admin panel, and deactivate one by one to check again.

We have activated your account from email ”...@leedstime.com”, please try to re-submit a ticket.

Best regards,

CactusThemes

Problem fixed. I had to reactivate the Post view count plugin Thank you for the account

Hi,

That’s great. Do not hesitate to contact us if you have any further questions.

Best regards,

CactusThemes

If you need admin info, please Email me directly.

Hi,

We are now checking your site http://videoeditor.jp/ and will respond to you as soon as we have solution.

Best regards,

CactusThemes

Hi,

We have check your site and see all your images using for post thumbnail are lost so theme can not load any image to display.

Could you please contact your hosting service to check the image source. You can see this image for more details http://imgur.com/X5dYVMZ

In addition, in case, if you don’t have a large number of post, you can try to re-upload your images.

Best regards,

CactusThemes

Hi,

Currently, TrueMag just supports one main Video URL in a post, but it provides Multi Links feature as Link 1, Link2, etc to use in the case of broken video links. However, it doesn’t automatically play this links.

Best regards,

CactusThemes

Hi,

Thanks for contacting us.

Best Regards,

CactusThemes

Hi,

Please check our document here to know how to install TrueMag plugins http://truemag.cactusthemes.com/doc/docs/installation/install-plugins/ and try again.

You will see in the document that there are 4 plugins need to be manually installed via Plugin > Add New > Upload instead of Bulk plugin installation process.

If it doesn’t work, please create a ticket in our support system and leave an admin account so we can help you check.

Best regards,

CactusThemes

Hi,

Did you try to deactivate the Theme Login plugin. In this case, it would be better if you contact to the author of 3rd plugin to get help.

Best regards,

CactusThemes

Hi,

Thanks for contacting us.

1. For video link on shared post: unfortunately, it’s related to the policy of Facebook that display the original video source, so it can not be changed.

2. Link back to your site: our theme supports this fuction and you can easily active it in the Theme Options.

Best regards,

CactusThemes

Hi again,

Thanks for getting back to us. Please go to Theme Options > Main Navigation > Top Navigation Style:Light to select Light style for Main Menu.

Best Regards,

CactusThemes

I’ve done that already, it’s still dark grey. You might need to fix this in your next theme update. The menu itself goes white, but the drop downs remain dark grey?

Hi,

The submenu color is dark which is not a bug, this is our design. But if you want to change the background of submenu, you can use this Custom CSS segment on Theme Options > General > Custom CSS:

#top-nav .dropdown-menu{
background-color: #ffffff !important;
}
.sub-menu-box .columns .list li a:hover{
background-color: #ffffff !important;
}
#top-nav .dropdown-menu>li>a:hover, #top-nav .dropdown-menu>li>a:focus{
background-color: #ffffff !important;
}

Note: You can change to your suitable color.

Best Regards, CactusThemes

Hi,

Thanks for contacting us.

This comment area is Facebook Comment plugins, so you need to disable it to hide comment area on your website.

Best Regards, CactusThemes

Hi,

You can place it at Theme Options > Social Share > Facebook App ID

Best regards,

CactusThemes

Hi,

TrueMag theme doesn’t support that video format for Multi-links. Please make sure that you have added link of these video formats: Youtube, Video, DailyMotion and self-host video for Multi-Links. For more details please check our document here http://truemag.cactusthemes.com/doc/docs/other-features/multi-links/

Please purchase the theme to support our development so we can support you. Thank you.

Best Regards,

CactusThemes

I’ll purchase later because i don’t have enough money now. How to edit the Multi Link that i can use it for only external link, no more video (don’t care if it need to remove video format identify) ? If you can’t answer me, would you please tell me where i can edit the Multi Link ?

Hi VanDucNguyen,

I’m sorry but only our technical staff can help you in http://ticket.cactusthemes.com with this kind of request. I can just support for Pre-sales questions and some non-technical questions.

Best regards,

CactusThemes

Hi,

Thanks for contacting us.

Please create a ticket to our support system at http://ticket.cactusthemes.com/ with your site URL and admin account so we can help you check better. Thank you.

Best regards,

CactusThemes

Hi,

Thanks for contacting us.

You can leave page title blank or use Custom CSS code to hide the page title in a page. To use Custom CSS code, please give us your website URL so we can help you.

Best regards,

CactusThemes

hello, thank you for your response, here is the Link http://medlearn-online.org/join-us/

Hi,

Thanks for getting back to us.

Please try to add this Custom CSS segment to Theme Options > General > Custom CSS:

.blog-heading{ display:none; }

Best Regards, CactusThemes

Hi,

You can try this CSS code at Appearance > Theme Options > General > Custom CSS to get that

nav.navbar.navbar-inverse.navbar-static-top { height: 75px; }
#top-nav .navbar-header a.logo img { height: 120px; width: 200px; position: relative; }

Best regards,

CactusThemes

Hi,

Thanks for contacting us.

You can use Smart Content Box shortcode to display all post with video thumbnails from the categories you want, on your page. Smart Content Box settings have Categories options to add the category IDs or slugs here.

For more details please refer http://truemag.cactusthemes.com/doc/docs/theme-settings/smart-content-box/smart-content-box-parameters/ and let us know if you need more assistant.

Best regards,

CactusThemes

Hi,

Unfortunately, TrueMag theme doesn’t support to add Video using JS code. Please try to add other Video code formats such as <object> <embed> or <iframe> to your website. In case, you still want to use JS code, you should hire a freelancer to get help.

Please purchase the theme to support our development so we can support you. Thank you!

Best regards,

CactusThemes