28307 comments found.
Right now there are a lot of drop down items in my menu and its too long. Is it possible to have the menu items scroll in a fixed height drop down box?
Hi @alvinhy,
Sorry about our late reply to this!
Please click the item support tab or email support@uxthemes.com to get help. That’s the correct and quickest way to get support. Include a link to your site if possible 
Cheers!?UX Themes
Hello, when I enable catalog mode, this disables attributes right? Is there any chance to make them enabled?
Are the options far-right, far-top, far-bottom, far-left, far-right center, etc. still working for text_pos? I have text within a block that Id like to appear on the far right, but “far-right” doesn’t do the trick. Id’ like it far right but also with a small margin so that it doesn’t appear too much at the edge.
Please help! Thanks
Hi there. Please click the item support tab or email support@uxthemes.com to get help. That’s the correct way to get support. Include a link to your site if possible
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how do i fix this added ulitamte members pro. and get this error. Undefined index: coupon_checkout in /public_html/wp-content/themes/flatsome/functions.php on line 427
Undefined index: catalog_mode in public_html/wp-content/themes/flatsome/inc/template-tags.php on line 458
Undefined index: add_to_cart_icon in public_html/wp-content/themes/flatsome/inc/template-tags.phpHi there, do you have latest version of Flatsome installed?
Hi,
Is your page builder capable of something like this? http://imgur.com/jbYZHk0
Hi there @customweb_kzn,
Yes, if you know how to use it. Also, we are working really hard on our version 3.0 which will come with a brand new UX Builder, which gives you endless opportunities to customise, and it’s really easy! Get ready for awesome stuff! 
Cheers, UX Themes
Eta?
You’ll get some news later this month! We are working really hard to make sure it will be the best options for our customers. The current version is also being updated frequently and it will be easy to go from the 2.x version to the new 3.0.
Cheers, UX Themes
How can I translate the frontend to german? i tried loco translate, but I can only see the strings from the backend? especially the strings from woocommerce are not translated although I’m using woocommerce germanized.
Hi there @RuneSI,
Sorry for our late reply!
We have put a link in our documentation which directs you to a WooCommerce guide on how to translate the theme: http://uxthemes.helpscoutdocs.com/article/63-how-to-translate-the-theme. Furthermore, we are working on extending our translation library, but hope that helps!
If you need any more help, please click the item support tab or email support@uxthemes.com to get help. That’s the correct and quickest way to get support.
Cheers, UX Themes
Real customer reviews from the last 24 hours!
We are working hard to provide our customers with the best theme on the market, and here is some of the feedback we’ve got from today!
Hi! After recent updates, the mini cart doesn’t pop-out anymore after I add an item to the cart. Nevermind, I managed to fix it.
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Your Support time has expired. Please renew your support by clicking ‘Renew Support’ button on
this page.
Glad you were able to fix this! For next time, remember that you can reach our support team 24/7 by renewing your support – if you need help with anything related to your Flatsome theme.
Cheers, UX Themes
Hi,
The star icons from this shortcode should be icomoon.
Now, the icon is not Retina ready.
http://flatsome.uxthemes.com/shortcodes/shortcode-featured-boxes/Do you know how to switch these icons to icomoon icons?
I have created a category grid and it works fine but it is not displaying the image of the category… how do i fix this?
how to get this pages(I have import your theme content): http://flatsome.uxthemes.com/homepage/homepage-6-video-blank-header/?dark_header
Hi again @myboodesign,
You’d get a quicker answer if you submit a ticket to the support team, like mentioned in reply to your last comment.
Hope everything gets sorted! UX Themes
Hi there @myboodesign,
You can reach our support team by either clicking on this support tab or by emailing support@uxthemes.com. That’s the correct and quickest way to get support.
Cheers, UX Themes
I upgrade latest version. There was warning when i access woocommerce > system status as follows : flatsome/woocommerce/content-product.php version 2.5.0 is out of date. The core version is 2.6.1, flatsome/woocommerce/content-product_cat.php version 2.5.2 is out of date. The core version is 2.6.1,
How can i do? Look forward to your soonest advice.
Thanks
Hi there, this should been fixed in latest version of Flatsome
I think maybe you are not seeing my emails? I have sent numerous emails and not received a reply. Should I fill out a support ticket each time instead of replying to your reply? Or would you rather I type my support questions here?
Hi there, sorry for late reply. What’s your ticket ID? I will get back to you asap. / Tommy.
Your ticket ID for this conversation is: 30000 I am still having a problem but I switched Themes to sixteen and the problem was still there so it is not Flatsome. I found a plugin that will work but it does not go to the Authorize.net website to compete the transaction so i am still having issues. Does anyone know of a Authorize.net Payment Gateway Plugin For WooCommerce that actually works? The one called Authorize.net Payment Gateway For WooCommerce free download does not work.
Hello – the main menu icon does not work on mobile.
I have tried on an iPhone and Android devoice. When I tap on it, nothing happens.
http://taragallery.orgCan you please assist?
Thank you very much.
Hi there,
There is 100% for sure another plugin that’s causing it. Could you try this?
https://www.youtube.com/watch?v=sUI-XUD6WUYThank you for the quick reply. I disabled all of my plugins and removed all the CSS from the child theme but this is still happening.
I watched the tips in the video as well. There are no console errors in Chrome.
I also have a very good WordPress developer working on this for a few hours but he can’t figure it out either.
Do you have any other suggestions on how to troubleshoot this?
Hello – can I purchase support for this?
Hi @taragalleryart,
It might be that you’re overriding files in your child theme. However, we advice you to renew your support by clicking ‘Renew Support’ button on this page, you can then reach out to our support team that works 24/7 to answer any of your questions/problems regarding the theme.
They will happily help you with this problem too!
Cheers, UX Themes
On my product page the dollar sign ($) suddenly has been put on a seperate line from the rest of the price on woocomerce update. How do I fix this?
Hi there. Please click the item support tab or email support@uxthemes.com to get help. That’s the correct way to get support. Include a link to your site if possible
Ok Thanks!
Hi @pseo,
Looks like your support time has expired, to get support you might have to renew your support plan, to then reach our support team that works 24/7 to answer any of your questions/problems regarding the theme.
Hope you understand
Cheers, UX Themes
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Your Support time has expired. Please renew your support by clicking ‘Renew Support’ button on
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Hi there @tripleogfox,
Please click the item support tab or email support@uxthemes.com to get help. That’s the correct way to get support. Include a link to your site if possible
Thanks, UX Themes
Awesome support! Thanks much 
Really glad you got help! We are working hard every day to be able to give you guys the best experience possible. We are also having a heavy focus on customer support, and we’re really glad that is reflected through your experience!
Cheers, UX Themes
Custom CSS to remove the following from blog posts ” by [ Author ] ” -
.meta-author{display:none!important} .byline{display:none!important}
Theme not showing properly!
Hi there. Please click the item support tab or email support@uxthemes.com to get help. That’s the correct way to get support. Include a link to your site if possible
I was wondering is there a way to set the menu so that if I put more than 10 sub menu items it won’t just drag down in one long line, but instead have them appear as another column. However, I don’t want to make them separate sub menu items because they all belong to the same category and if I do that the top sub menu items becomes bold while the sub sub menu items are not… Thanks
Hi @arvinchoi,
Sorry about our late reply to this!
Please click the item support tab or email support@uxthemes.com to get help. That’s the correct and quickest way to get support. Include a link to your site if possible
Cheers, UX Themes
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