Hi,

Our theme is working well with php version 5.4 It could be that permalinks for those inner pages are not working. We need to inspect this, so, please, try to submit a ticket on our support forum at https://select.ticksy.com/ and include your site URL enclosed with wp-admin access so we could investigate. Also, try to contact your hosting provider to check error log on your server. Maybe they would be able to solve this after checking which error appears.

Select

Hello,

In our latest theme version 3.2 we included VC plugin version 4.12 So, all you should do is to update our theme, here are instructions http://themeforest.net/item/hazel-multiconcept-creative-wordpress-theme/8146099/faqs/20983 and to update VC plugin http://themeforest.net/item/hazel-multiconcept-creative-wordpress-theme/8146099/faqs/20984 After that, make sure your cache is cleared and eveyrthing should be working back fine. Glad to hear you like our theme!

Select

Hello,

We didn’t test our theme with that plugin, so we cannot confirm compatibility. You could submit a ticket on our support forum at https://select.ticksy.com/ so our developers could check if there is something that could be easily done. Maybe, better idea is to contact author of that plugin to take a closer look since we are not familiar how exactly that plugins works.

Select

Hello,

To remove header and footer area completely, try to add this part of code in Select Options > General > Custom Code > Custom Css

header, footer {
    display: none;
}

For any further assistance, please, just submit a ticket on our support forum at https://select.ticksy.com/ and our support agent would take a closer look.

Select

Hello,

We just tested custom css field and it is working as expected. So, try to check if there is any error in your css that is blocking all css code below of working fine. If you still having issues with this part, please, just submit a ticket on our support forum at https://select.ticksy.com/ and include your site URL and wp-admin access so member of our support team could take a closer look.

Select

thank

You are welcome.

Hello,

Thank you for interesting in our theme

1) Yes you could insert Custom Widget Area in Wide Menu, and in that widget area you could add and image. 2) This is implemented just for demo site, and you are not getting this part, so there is no need to deactivate this options. 3) There are plenty of shortcodes we implemented, you could check theme features here http://themeforest.net/item/hazel-multiconcept-creative-wordpress-theme/8146099 or maybe you could ask for something specific you are looking for? You are welcome.

Select

Thanks for the quick reply. I forgo to ask these questions: 1) Is there complete control over typography as well? 2) Your demo has mulitple samples, are these preset formats or just suggestions of the formating the theme can handle? Thanks, again!

Hello again,

You are welcome. 1) Yes, there are plenty options for typography. 2) Those are just samples with content we made. So, you could see what could be achieved with our theme and included shortcodes.

Select

Hello,

Under each blog post, you could add desired text in Excerpt field. If you don’t see Excerpt field, try first to click on Screen Options in right top corner and then check box for Excerpts.

Select

Hi,

Yes, we included option for this, so it should be pretty simple. There is global option for disabling title area in Select Options > Header and Footer > Title > Show page title area > NO.

But there is also this option on each page in Select Custom Fields.

Select

whenever I add latest blog post to the homepage, It causes the visual composer for that page to be corrupted. I can’t save css for that specific page or updated anything unless I delete the latest blog shortcode. Any idea why the latest post shortcode is not working? I have not added the custom read more button because I have been battling this error all morning.

whenever I add latest blog post to the homepage, It causes the visual composer for that page to be corrupted. I can’t save css for that specific page or updated anything unless I delete the latest blog shortcode. Any idea why the latest post shortcode is not working? I have not added the custom read more button because I have been battling this error all morning.

Hello,

We just tested adding latest blog shortcode on the page and it is working well. If you were making any changes, try to revert files to originals and then test this again.

If you are still facing with this issue, please, just submit a ticket on our support forum at https://select.ticksy.com/ and include your site URL with wp-admin access so some of our developers could take a closer look.

Select

Hello,

Thank you for interesting in our theme

Yes, you could get this or import any other demo content we made. Also, you could combine those or keep up with editing one you like such as Sofia Gold.

Select

Hello,

Thank you very much for kind words. We are really glad to hear you like our theme. There is no option for this, but try to reach our support agents at https://select.ticksy.com/ and they would try to help you there.

Select

If not – when is it going to be updated?

Hi,

We’re working on updating all our themes with Woo 2.6 compatibility. Some updates already went out, the one for Hazel is in preparation and will be released soon as well.

Select

Hi,

Please submit private ticket to https://select.ticksy.com with a link to your site and WP login credentials, and our support will check this and help.

Select

Link: http://acmnimage.consulting/about

Hi,

Add this css in Select Options -> Global Options -> Custom CSS field:

.page-id-27 .content {
    margin-top: 0;
}

The image takes up full box width by default. No separate options for it.

Select

Hi,

Just go to Select Slider -> Slides, and choose desired option under Slide Content Entering Animation.

Select

There is no option to turn it off.. only fade or flip.. So how can i turn ALL animation off?

Hi again,

If you want to disable it totally, it has to be done with some custom css. Submit a ticket to https://select.ticksy.com with a link to your page with slider, and our support agents will write you the precise css for this.

Select

Hello, I use the Hazel theme, and I do not have the option to put a head image. What is really annoying. Since I can not put the name of my site. Could you help me please, thank you Manon advance

Hi,

What exactly do you mean by head image? If you want to upload logo, you should do it in Select Options -> Header & Footer -> Logo

And for each page -> In Pages -> each page -> Select Custom Fields, you can set title area image for every page.

If you don’t see these options, please submit a ticket to https://select.ticksy.com with a link to your site and WP admin access so we can check.

Select

Video player issue, all videos imported have the wrong height, how could I change it’s format?

2nd Question: I’m using the “awesome Portfolio theme” I want to use Video instead of an image to preview when pressing the “loupe icon”. 3rd Question: if I can do this, I may want to disable the other 2 options and keep one page only. How can I do this?

Hi,

1. Please submit a ticket to our support at https://select.ticksy.com so they can see your videos and help.

unfortunately, portfolio list element shows only featured images of your portfolio items, and those open in a lightbox, there’s no option to open video.

Select

Hi,

It means that You have updated WooCommerce to the latest version. We still haven’t released official update for the compatiblity with it. You should always wait with the update, and use officially compatible version (2.5.5 for the moment), until new update goes out with compatibility.

Select

Hi,

Please submit a private ticket to https://select.ticksy.com with a link to your site and WP admin access, and our support team will import the demo layer slider for you.

Select

Thanks for updating