28307 comments found.
Hi, whenever I click on a single product image, the image opens in a tab and not in lightbox. I updated the theme to the latest version, but I’m still having this problem. I see in the update log on this themeforest page, it says that this problem was fixed but its not. Any suggestions?
Hi @freshymizzle,
Please click the item support tab or email support@uxthemes.com to get help. That’s the correct and quickest way to get support. Include a link to your site if possible 
Cheers, UX Themes
Hi Team,
I want to have the layout like : http://preview.themeforest.net/item/flatsome-responsive-woocommerce-theme/full_screen_preview/5484319
How do i get this layout, i already installed the demo version
Hi @stuivertje85,
Please click the item support tab or email support@uxthemes.com to get help. That’s the correct and quickest way to get support. Include a link to your site if possible 
Thanks, UX Themes
Hi – I’ve just submitted a support ticket re: how to add page anchors so that the main nav menu items scroll down the home page to relevant sections. Anyone know how that is done? Thanks!
Hi there, did you get a reply from the support team? 
Installed the workaround for Google maps (flatsome-hot-fix-google) for the error showing in the element “map”. Nothing happens… Should i insert someting in the …php?
Did you do this?
1) Replace this file with flatsome/inc/shortcodes/google_maps.php https://www.dropbox.com/s/f7ppdte2b1sailq/flatsome-hot-fix-google_maps.php.zip?dl=02) Create a API key here: https://developers.google.com/maps/documentation/javascript/get-api-key
3) Add API key to the the google maps shortcode. [google_maps api=“API_KEY_HERE”]
Hi, Is there any YITH plugin that I have listed below that is not supported by your theme?
I do not want to obviously use the plugins you don’t support, so if you could kindly let me know which plugins are incompatible, I would greatly appreciate it.
1) YITH Live Chat Premium
2) YITH Woocommerce Advance Reviews Premium
3) YITH Woocommerce Ajax Product Filter Premium
4) YITH Woocommerce Ajax Search Premium
5) YITH Woocommerce Anti-Fraud Premium
6) YITH Woocommerce Compare Premium
7) YITH Woocommerce Customer History Premium
YITH Woocommerce Dynamic Pricing & Discounts Premium
9) YITH Woocommerce Order Tracking Premium
10) YITH Woocommerce PDF Invoice Premium
11) YITH Woocommerce Wishlist Premium
12) YITH Woocommerce Sequential Order Number Premium
13) YITH Woocommerce PDF Invoice & Shipping List
14)YITH Woocommerce Questions & Answers
That’s all, Thank you.
Regards, Emre.
Google maps requires an API key to be passed, where do I enter this? Using the map shortcode I get:
Google Maps API error: MissingKeyMapError https://developers.google.com/maps/documentation/javascript/error-messages#missing-key-map-error
Replace this with flatsome/inc/shortcodes/google_maps.php.
It lets you enter api=”API_ID” to the map shortcode.
Hello,
There does not appear to be an easy way to change the font size for various aspects of the Flatsome theme. May I recommend adding this as a functionality within the next Flatsome release? In the meanwhile, how can we change the following font sizes in the custom CSS sheet? Thanks. 1. Accordion item title 2. Accordion item text 3. Product category (sidebar) for parent and child categories 4. Category title bread crumb 5. Product description text
Hi @yantastic,
We are working really hard on our new version 3.0 which will be our biggest update since ever! This version will include the brand new UX Builder that will give you unlimited options in a live page builder, and yes changing font sizes will be among the many options! 
Until then, please click the item support tab or email support@uxthemes.com to get help with your custom CSS sheets. That’s the correct and quickest way to get support.
Cheers, UX Themes
Hi UX-Themes, I added a category page and added this: [ux_product_categories_grid height=”400px” grid=”5” number=”5” parent=”0” padding=”10px” offset=”0” bg_overlay=”#86d0ca”]
The problem is that the images are not showing, and obviously, they exist. What can I do? Thanks!
Hi there @lemonfleurs,
Please click the item support tab or email support@uxthemes.com to get help. That’s the correct and quickest way to get support. Include a link to your site if possible 
Cheers, UX Themes
First of all, great Script! Installation worked really smooth and with all the samples it was pretty easy to setup EXCEPT one thing.
The description within my products isn’t visible (long and short)?! All I can see is the Tab Description. Other Tabs like additional Information do their job.
Hi there. Please click the item support tab or email support@uxthemes.com to get help. That’s the correct way to get support. Include a link to your site if possible 
- if I set “My Account Login style” to “Lightbox”, it still opens a new page
- I set a static page as homepage and I’m using “Basic page” and “Full Width” as options. It works well for the default language, but when I change language, the layout changes and the page is no longer full width. I’m using WPML.
I have purchased your theme with another account, I can send you the license key if necessary.
Thank you!
Daniela
Hi there. Please click the item support tab or email support@uxthemes.com to get help. That’s the correct way to get support. Include a link to your site if possible 
Hi, I have a problem with translate. I tried with Loco but it doesn’t work … what I can use? Thank you
Hi there, what strings are you trying to translate? Have you tried check if you need to translate WooCommerce instead of the theme?
Hi, I cant seem to find the transparent header option like in the demo. please help?
Hi there, you can change that in page options
Try change page template.
Is there a way to put a full width banner at the top of a page using the Default template? I have banners above Shop and Blog pages and they are full width with boxed content underneath. I want to have the same full width banners on other pages but without making the page content full width. Can it be done?
What are the default fonts used by Flatsome?
I have changed some of them and would like to go back to the standards 
It’s Lato 
There was a new “My account” sidebar-menu with one of the latest Woocommerce updates. This has resultet in sort of two menues on this page. One that I created with the use of custom menu and the my account page template and then the new dashboard menu from Woo.
Where do we edit that part, so it will only be shown as one menu?
Hi there,
You can disable the default WooCommerce account in Theme Options > My Account Page if you want to only use your custom my account menu 
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Hi Michael, I’m wondering if there were updates made to support Fancy Product Designer? I need to get the width of the product image to the full width with the Details such as pricing, add to cart etc below. Is there a simple fix for this without customization?
Hi there, you currently need to do that with custom CSS. There will be a option in version 3.0 to have a full width gallery, but not in current version.
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Hi, I just set up google map short code, but it doesn’t work. At the first screen, map image is loaded and then image loading problem. Please visit http://www.kcosfactory.com/contact-us/ and check this issue.
Hi there, we’ll post a small fix for Google Maps soon. Google require us to enter API ID on new sites.
Hi, how do you add another stock status option to variable-products? I’m trying out “woocommerce_product_options_stock_status” action hook but it adds a completely new stock status select box. Please help!
I think you are setting this using post meta. I will try using this to add another stock status option. But am I right?
Hi there, the stock status is custom coded in flatsome/woocommerce/content-product.php 
Wish list for Flatsome.
Please add the ability for Extra Tabs (multiple per product, with the ability to add products to upsell) within the Theme. I have a plugin installed Woo Tabs Pro and there are compatibility issues. I have tried 2 other plugins and they either bloat the site or are incompatible. Your theme is fantastic…and your support phenomenal. It would be ever more perfect with the Multiple Extra Tabs!
Thank you.
Thanks for the suggestion
Have you tried this plugin https://wordpress.org/plugins/woocommerce-custom-product-tabs-lite/ ?
Yes I did. It is great, however not easy to implement a tab for Upsell products. That is what I need. One tab that has other products suggested. We don’t want to have suggested products in the Sidebar. We need them in the Tabs. Thank you for the suggestion, you rock!
Ah, we’ll make an option for that in the future
To move related or upsell in tabs section.
Thank you so much. That will be fabulous!
Pre-sales
1. Can I stop the wishlist heart from appearing on the image and move it under or beside Add To Cart?
2. Can I display products in a basic list format?
I know some customization would be needed, but this is my goal:
[img][title][price][add to cart][wishlist]
3. Can I easily add a button or image after/under Add To Cart?
This theme looks amazing and hopefully it can do these 3 things…
Hi there,
1) There will be an option for that in the future.
2) 3) These require custom development, but should be possible if you get a Web designer to help you 