367 comments found.
I have a purchase code, and attempted to submit a ticket for support, but it would not accept the purchase code (states its invalid). Any assist would be helpful.
Hi there,
Probably the Envato API was down, which is verifying the code. Can you try again, or login with your Envato account?
Please let me know.
Your documentation says upload Upload the thelandscaper.zip which you downloaded from Themeforest, but in my folder there is not this file
Hi there,
Please navigate to http://themeforest.net/downloads Click the green ‘Download’ button and click the ‘Installable WordPress files only’. You can upload that zip file via your WordPress dashboard (Appearance > Themes > Add New > Upload Theme)
If you have any questions feel free to ask them.
Hello, I have followed the instructions on adding an excerpt to a service page, but the featured page widget does not display the excerpt (see last service box): http://maronewellness.com/services/ What am I doing wrong?
Hi there,
Unfortunately we don’t see the purchased badge to your profile. Please respond with the account that purchased the theme, or create a ticket on our support desk with the ThemeForest profile name and purchase code and we’re happy to help you!
Hello!
I sent an email to the support desk about a week ago and I haven’t heard back! Can you tell me what the average time to expect to hear back?
Thanks!
Hi there,
The response times are below 1 business day. So this should not happen. Can you tell me the ID of your ticket? I will take a look.
Thank you.
Hi,
I just went through the tickets and notice 1 ticket from you (5 days ago) with ID #884775. I answered the ticket a couple of hours after you created it: https://qreativethemes.ticksy.com
Very well made, beautiful, and perfect for a profession in the medical field. A big thank you and congratulations to the developers. Great job.
Hi there,
Thank you very much for the kind words! It’s really great to hear you like the theme, you’re welcome 
If you have some spare time would you mind to give the theme a rating via http://themeforest.net/downloads
Thanks a lot!
My client is interested in buying this template. Can the menu-options in the header “View our location’ etc. be linked to specific pages? In the demo these items are only text.
Hi there,
Thank you for the interest in the theme!
Yes that’s correct. The links like “View our location” is part of the topbar menu and can be changed to any link you want.
If you have any questions feel free to ask me.
I have requested for PSD files but no reply yet. Please send it over ASAP. Support site is not taking my purchase code.
Hi there,
Sorry for that, probably the Envato API or the support site (Ticksy) has some issues, we will check it out.
Please send us a email via the contact form on our profile page: https://themeforest.net/user/qreativethemes#contact and we will provide you the download link.
Thank you.
Just sent, waiting for the link, thanks
Received, link send
Awesome Work! Is it possible to disable the (opening hours,give us a call, send us a messenge….) on mobile? that I just see first the Logo and the navigation and down under the slider? Thank you!
Hi there,
Thank you for the compliment!
Unfortunately we don’t see the purchase badge to your account. Please respond with the purchase account or refer this question to our support desk at http://qreativethemes.ticksy.com with your purchase code.
Thank you.
Hi, It’s a general question. Not a help request. I did not buy the template yet… I’m just wondering if its possible. I think its possible because it’s not a big thing… but I wanna make sure it’s possible before I buy the theme. Thank you for your answer.
Hi there,
Sorry for my misunderstanding. That’s possible with a single line of custom CSS. We can help you with that if you want.
Can you help us with that? Thank you!
Hi there,
Of course we can help you with that Please refer this to our support desk at http://qreativethemes.ticksy.com and support will help you.
Hi team, great theme Quick question – how do you change the color of the text of the captions on the slider?
Thanks
Hi there,
Thank you for the compliment!
You can change the color with some custom CSS. Please add it via Appearance > Customize > Theme Options > Custom CSS
.jumbotron .jumbotron-caption .caption-small-heading { color: red; } .jumbotron .jumbotron-caption .caption-heading h1 { color: red; }
You can change the color values to your own needs.
If you have any questions please refer them to our support desk at http://qreativethemes.ticksy.com
Thank you.
I am trying to download and start using this theme. I downloaded to hostgator and it seems like I have to completely build the theme to look like the one I purchased. Did I not download correctly? suggestions?
Hi there,
After uploading the theme zip file there are some steps to follow to let the theme look like the theme demo (except for the images). Please follow step 1.3 and 1.4 of the theme documentation: http://qreativethemes.com/docs/physio/
Hi,
How do I adjust the Header size?
Thank you
Hi,
Please refer this to our support desk at http://qreativethemes.ticksy.com and support will help you with that.
Thank you.
Presales: I am wondering id there is a gallery attached to this term? Also i did a speed check and Google made this suggestion :
Your page has 1 blocking script resources and 2 blocking CSS resources. This causes a delay in rendering your page.”
How easy is to sort out this error as recommended by Google.
Does the theme come with demo content?
There is a shop. Is it associated with the booking system and can i run the site including the booking system but without the shop?
The sections below the main Nav: (visit our location), (give us a call), (send us a message) (opening hours). I am wondering if I can use the backend to give these four sections I have mentioned different colours without the need to understand css?
Lastly, I did not a find a blog? Any reason please or it won’t be good for this theme? I wish you could respond to all my questions accordingly and as soon as you can please
Thanks in advance
Hi there,
Thank you for your interest in the theme!
1) The theme supports the default WordPress gallery option. Also a lot of (free) gallery plugins are compatible with the theme.
2) Most of the theme scripts are enqueued in the footer, but some scripts and all stylesheets needs to be enqueued in the <head>. The Google page speed test is simply throwing a ‘blocking script’ notice. While testing this theme after developing we tried to combine all the stylesheets to reduce amount of blocking scripts but we noticed that it actually slowed the page speed more down. To give a valuable answer on your question; There are some plugins which give you the option to minify and combine the stylesheets in to one like ‘Better WordPress Minify’.
3) You will get the exact theme as the theme demo (except for the images, those are replaced by grey placeholders)
4) Yes that’s possible. The booking system and shop separate plugins and not linked to each other. You can de-activate the shop without any issues.
5) You can change the background color of the full width bar and change the text color of the icon boxes. Giving each icon box a own color needs to be done with CSS. But we’re happy to help you with that if needed.
6) Blog is called news in the theme. You can find the blog here: http://demos.qreativethemes.com/physio/news/
If you have any questions, please let me know
Thank you so much. Would I get help also with minify as I have never used? I am wondering why the blog aka news is /physio/news? I will also rely on you to point me out to the best gallery to use. I will really be happy with your help as shown on item 5 above in your response.
Grey Placeholders: Do they have dimensions to make sure any newbie can change them with ease? For example, I will prefer ever placeholder to show the dimension of the image to go in there eg 1200px x 60px
Hi,
I can explain how to use the minify plugin, but I can’t provide any further support on optimizing your site with that plugin. Because it is not part of support and as described we didn’t get any positive results on the real loading speed of the page (even when you reduce the blocking script error of Google)
News is simply the page title. You can easily rename it to Blog so it become /physio/blog
The easiest gallery without bloat is the native WordPress gallery which you can use when using the text editor to add your gallery images.
I will be happy to help you with changing the colors for the icon boxes. Please refer it to the support desk at http://qreativethemes.ticksy.com
The placeholders have dimensions on it. So easily see what image size you should upload.
Cheers
Hi,
How do I change the Font Menu? I have installed Easy Google Font but I can’t seem to change that
Hi,
At default the Easy Google Fonts only change the main headings and content font. Some text or headings in widgets needs a custom font control, which you can read here: https://qreativethemes.ticksy.com/article/7826/
If you have any questions please refer them to our support desk at http://qreativethemes.ticksy.com and support will help you.
Thank you!
Hi, How do I change the Logo for the Home menu?
Hi
You can change that via Appearance > Theme Options > Logo. See this part of the documentation: http://qreativethemes.com/docs/physio/#logo
Best regards
Hi,
Can I hide the details for Location | Give us a call | Send Message | Opening Hours below the Menus?
Thank you
Hi,
You can hide that bar by removing the widgets from the Header panel via Appearance > Widgets > Header
Or you can hide it with custom CSS: .header-widgets { display: none; }
Hi, I do like the look of this theme, am looking for a theme that will fit both therapy + training & workshops. Could you let me know if: 1. Would be easy to add events with options to pay 2. Support for qTranslate (or polylang?) for language switcher & easy to use back office application. 3. I imagine using google fonts is not a problem? 4. Any chance of having a home page with sidebar navigation? Thanks much Eirini
Hi Eirini,
Thank you for your interest in the theme!
1) The theme don’t have any event/workshop payment options as default. But with a plugin like ‘The Events Calendar’ or ‘Events Manager’ this would be possible. We code our themes by WordPress standards so the plugin should not give any issues.
2) The theme is compatible with translation plugins like qTranslate, WPML, Polylang.
3) To pick a font from the Google Font library we recommend the ‘Easy Google Fonts’ plugin. Which will add a new ‘Typography’ panel to the customizer where you can change the fonts of the theme
4) Unfortunately the theme don’t offer a layout option to have the main navigation in a sidebar
If you have any questions, please let me know.
I am considering purchasing your theme. Is there custom sidebars or ways to integrate a service like Mailchimp / Aweber?
Thanks!
Hi there,
Thank you for your interest in the theme!
Yes, the theme has a couple of default sidebars and is using a ‘custom sidebar’ plugin for a different sidebar on each page.
For Mailchimp / AWeber we recommend to install plugins, which you can find here: https://wordpress.org/plugins/mailchimp-for-wp/ https://wordpress.org/plugins/search.php?q=AWeberLet me know if you have any questions!
Thanks.
hello just got an email about updated theme and to download it how do i update the theme from the dashboard admin area?
Hi there,
We recommend the Envato Market plugin to install updates from the dashboard area. Please see option 2 from this article for the download link and setup steps: https://qreativethemes.ticksy.com/article/4252/
Let me know if you have any questions.
I am using internet at Chick-fil-A and when I go to my website which www.joychirocare.com, it shows Malicious website blocked!
Norton Safe Web has analyzed joychirocare.com for safety and security problems. Below is a sample of the threats that were found. Summary Computer Threats: 7 Identity Threats: 0 Annoyance factors: 0 Total threats on this site: 7
I check another websites that I have in same hosting account and they are fine. I don’t think it’s my hosting problem… Can you check ? If my patient goes to my website at public place, it will hurt my business.
Hi there,
Probably this is caused by an additional plugin, else our theme demo would have been blocked at your side too.
Can you check by de-activating all the additional plugins, then clear your browser cache and check if the issue is fixed?
Thanks!
I tried de-activating all the additional plugins but it still not work. I do not know how to else your theme demo… Can I send you wordpress login information?
Hi,
Yes, please refer this to our support desk (private ticket for login credentials) at http://qreativethemes.ticksy.com and support will help you.
Thank you!
perfect templates. Very well built, simple and consistent for the establishment. Well done for the developer(s)
Thanks a lot for the nice words! Really appreciate it.
