23226 comments found.
hello, I’m a bit desperate …. I just bought your theme for Wordpress and the sidebar are not working (when I set them they are not displayed on my page) Help please!
Hi,
You must set your page layout to display with sidebar from Appearance >> General. For more help Please refer to our online documentation here: http://newsmartwave.net/wordpress/porto/documentation/
If still you are having any problem contact us through our support forum, So we can check and solve this issue on priority basis for you. We are here for your help so feel free to contact us
Thanks
Hi, can you tell me how to replace (create) login-register link with my-account, wishlist and logout links.
Hi,
It needs just a appropriate settings and selecting proper header type from Theme options >> Header >> Header type.
Can you please contact us through our support forum, So we can check your setting and fix accordingly. We are here for your help so feel free to contact us
Thanks
Dear Support,
How to remove the flag in WPML language switcher, The option not to show flag in WPML is already unchecked but not taking any effect.
Thank you
Hi And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. Once you purchase support extension can you contact us through Ticket via Support System: http://smartwavethemes.net/support/ (cPanel, FTP, WP login info is preferred) info so we can check this for you Thanks have a great day.
I will not renew support at this stage, I already purchased the theme, the flag can’t be removed due to an issue in the theme and you are supposed to fix it as this is part of the main functionality that is coming with the initial price and it is not conditional to the support.
please fix this issue and let me know.
thank you
I am getting very frustrated with ‘SUPPORT’. 2 days ago I reported a problem with the skins not working … 2 days i’ve received the wrong advice to fix it. They’re NOT addressing the problem. Thought I’d try posting it here. AGAIN: I have 4 colors set under skins .. Primary-a blue, Secondary-a green, Tertiary-an orange, and Quaternary-a grey. EVERYTHING IS ONLY SHOWING UP AS PRIMARY. It’s ALSO AFFECTING THE CONTROLS FOR BUTTONS .. the settings I choose do not change the buttons. IT’S ALSO AFFECTING THE PRICING TABLES .. I set them up with 2 different colors .. the first 2 were blue and the 2nd 2 were orange … NOW THE FIRST AND THIRD ARE BLUE, and the 2ND AND 4TH HAVE NO COLOR ASSOCIATED. When I set them up, they all looked correct … now they do not.
I’ve updated the theme to the most recent version I’ve installed and configured W3 Total Cache and cleared the cache of my browser and ‘empty all caches’ with W3TC.
I gave PORTO a 5 star rating and I’m about ready to drop it to a 1 because ‘SUPPORT’ is NOT SUPPORTING. ANY help?
Hi,
Sorry for the inconvenience, We are already working with you on your ticket please keep patience and all your issue will be resolved shortly. Thanks for your patience.
Since most recent update, and update of packaged plug-ins, receiving lots JS errors:
jquery.themepunch.revolution.min.js:8 Uncaught ReferenceError: jQuery is not defined(anonymous function) @ jquery.themepunch.revolution.min.js:8 woocommerce-add-to-cart.js:1 Uncaught TypeError: window.jQuery is not a function(anonymous function) @ woocommerce-add-to-cart.js:1 ultimate-params.min.js:1 Uncaught ReferenceError: jQuery is not defined(anonymous function) @ ultimate-params.min.js:1 plugins.min.js:1 Uncaught Error: Bootstrap's JavaScript requires jQuery(anonymous function) @ plugins.min.js:1 755c3f7….js:3 JQMIGRATE: Migrate is installed, version 1.4.1 (index):1941 Uncaught SyntaxError: Unexpected identifier theme.min.js:3 Uncaught TypeError: e(...).scrollbar is not a function
Hi,
Can you please contact us through our support forum, So we can check and solve this issue on priority basis for you. We are here for your help so feel free to contact us
Thanks
Hi! Your theme is simply great! One question: what’s the font you used for this logo http://newsmartwave.net/wordpress/porto/wp-content/themes/porto/images/logo/logo.png? Thanks 
Hi,
The font used is Futura Heavy BT. Thanks
Suffer from the problem does not appear in the image of products within the product page display was to make sure that the problem of the template Are there any updates or modifications can be made to resolve the problem
Hi,
Please provide us screenshot and url of the page on which you are facing issue through our support forum, So we can check and solve this issue for you. We are here for your help so feel free to contact us
Thanks
I also faces problems with excessive CPU usage.
Hi,
please check Optimal Server Requirements For Theme:
• Server Type: Linux with cPanel ( Bluehost hosting Recommended ) • PHP version = 5.4 or greater • Apache = 2.2 or greater • MySQL = 5.5 or greater • PHP Memory Limit = 256mb • PHP max_execution_time = 600 seconds • mod_rewrite Apache module = Enabled
If you are installing through WordPress Theme section, make sure your PHP Upload File Size limit is 40MB, since the theme .zip file is around 40MB
Please make sure all above settings are correct on your server, before complaining about theme issues. You can contact your web hosting company.
If you still have any issues please contact us via our Support System here: http://smartwavethemes.net/support Thank you for your co-operation.face this update you made over your theme, a friend install on his VPS, is now a problem after another CPU is 100% direct
Hi,
Please contact us through the account with you have purchased our theme. Thanks
hi, are you planning to add ajax navigation in future?
Hi,
Please explain your question a little more, we are not getting what you are asking about. Thanks
I tried installing it. Everything works fine except there is a conflict between home page and shop page when navigating from either of them.
Could you please help me in this.
Thanks in advance.
Got it, Sorry Porto do not have this feature. And We have not tested this plugin yet with our theme and its not possible to guarantee 3rd party plugins for us. So we think that if plugin is coded perfectly it should work with any WooCommerce theme. You can also confirm from the plugin author. This is the best info we can provide at this stage. Thank you for your co-operation.
Thanks for the quick reply, I would like to know are you planning to add ajax navigation in near future?
We have not planned for it yet. I have submitted your idea as a feature-request to our team so that they can consider for future updates whenever possible.
Have a great day! Thank you
This theme is very beautiful and I love it. But I find it a bit difficul to set up my own theme because the documentation is pretty poor. There’re no video for me to follow and you guys even don’t create a specific instruction, I had read it thoroughly but I still can’t figure out the way. Can you help me !! please
And What can I do with porto-child ??
Hi,
Thank you very much for using Porto theme,It is very easy to build any website using porto theme but If you are facing any issue please contact us through our support forum, So we can check and solve this issue on priority basis for you. We are here for your help so feel free to contact us
Thanks
But I’m setting up theme in my local host. I can’t fill all the fields the ticket need. Is there any way for you to help me ??
Please follow over online documentation here: http://newsmartwave.net/wordpress/porto/documentation/ Thanks
After updatingI have little problem with custom blocks, I prepared blocks for cart and checkout page But at this pages they became visible as at sidebar (Which I prefer) and also at bottom (Which come from latestupdate) here is example: https://jsumo.com/cart/
Nope, there is a problem at all pages: https://jsumo.com/shop/start-module/ sidebar becomes visible also at bottom?
Hi,
Can you please contact us through our support forum, So we can check and solve this issue on priority basis for you. We are here for your help so feel free to contact us
Thanks
Trying to get the demo revolution slider for Shop1, the import didn’t bring it in properly.
Hi,
Can you please contact us through our support forum, So we can check and this issue on priority basis. We are here for your help so feel free to contact us
Thanks
Hello, I would like to ask about “wp-content/temp-write-test-1468529566” files.
when activating the porto theme, starting to generate “temp-write-test-xxxxxxxxxx” files each time I clicking links or reloading(F5) no matter if logged or not.
return to wordpress stock theme, no “temp-write-test” files are generated anymore.
it’s very annoying to see these files are generating each http request.
is that normal or not?
update: I checked wordpress stock theme to more detail. “temp-write-test” files are generated when accessing plugin tab (both installed plugins, add new tabs) & settings/general tab. but not whole admin area or web page.
Hi,
Files are generated on there needs automatically. Let us know if you are facing any problem using the theme, it would be good if you can please contact us through our support forum, So we can check and this issue on priority basis. We are here for your help so feel free to contact us
Thanks
Hello.. I can not remove Main Menu from sidebar. I have disabled “Show Main Menu in Sidebar” for actual header type 1 and also disabled menu settings for each page.
Forget about this.. I just removed it from the sidebar position in menu settings. All ok now.
Sounds good. Can you please leave 5 stars rating for our theme by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in future.
Thanks for your love for Porto WordPress Theme.
Hello, I have tried changing to different Header Types in Theme Options > Header > Header Type, and clicking on Save, but the header type does not change, it still shows the default header type. what should i do?
Hi,
This is sever permission issue. Please contact your server to change permission of css folder to 777.
Thanks
Hi,
Can you please contact us through our support forum, So we can check and solve all your issues on priority basis. We are here for your help so feel free to contact us
Thanks
Hello, I would like to know if Porto is compatible with Duracell Tomi’s Google Tag Manager plugin. That plugin tracks automatically Google Analytics Enhanced Ecommerce actions. To do so, it uses classes and IDs name of basic woocommerce StoreFront theme. In order to work properly with Porto, it asks to follow the same naming convention as StoreFront. More information here: https://duracelltomi.com/google-tag-manager-for-wordpress/how-to-articles/how-to-make-your-wordpress-theme-compatible-with-enhanced-ecommerce-tracking
Based on this resource, could you please advise if PORTO is ready to support GA enhanced commerce tracking of does it require some changes?
Thanks
Hi,
We have not tested this plugin yet with our theme and its not possible to guarantee 3rd party plugins for us. But we think that if plugin is coded perfectly it should work with any WooCommerce theme. You can also confirm from the plugin author. This is the best info we can provide at this stage. Thank you for your co-operation.
Thanks. My question was a bit different. I would like to know how much you changed your theme in terms of HTML code (classes, IDs) compared to the WooCommerce default. If not much or nothing, the plugin author confirmed it will work great. Thanks
You guys are awesome. I need an events/calendar plugin .. any recommendations?
Hi,
Thank you for your appriciation. If you like our Theme and Support, can you please leave 5 stars rating for our theme by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in future.
You can try this: https://wordpress.org/plugins/the-events-calendar/ However We have not tested this plugin yet with our theme and its not possible to guarantee 3rd party plugins for us. But We think that if the plugin is coded perfectly it should work with any WooCommerce theme. You can also confirm from the plugin author. This is the best info we can provide at this stage. Thank you for your co-operation.
Hi, my site`s homepage is not visible, i stll have not updated woocomerce 2.6.2 and the theme to the latest version, i have 2.8.5. is this why this is happening? because a few days ago everything was working fine
My site’s homepage is not working yet, this is really urgent, i need your support
Latest version of Porto theme 3.0.2 which is available on ThemeForest for download, please update your theme to latest version after downloading fresh copy. I hope after theme update your all issues will solve auto.
If still you face any issue please feel free to contact us through our support forum, So we can check and solve all your issues on priority basis. We are here for your help so feel free to contact us
Thanks
I set custom tab number as 3. The first tab disappears on back end after I update to 3.02. But it is still visible on front end.
Hi,
Please clear your browser cache and check again.
If still you face any issue please contact us through our support forum, So we can check and solve all your issues on priority basis. We are here for your help so feel free to contact us
Thanks
I just update it locally before I update my online store. My online store is still on version 2.85. And I made a fresh install again locally for version 3.02. It is still same. Only 2 custom tabs available although I set the custom tab number 3.
Hi,
Please contact us through our support forum, So we can check and solve this issue on priority basis. We are here for your help so feel free to contact us
Thanks
